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Small Business Manager Resume Samples
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10+ years of experience
Co-founded, managed, and continue to consult for a successful marketing services company
- Prudently navigated the start-up process to incorporate, establish policies and procedures, develop B2B relationships, procure office space and equipment while adhering to a strict budget, and obtain all licenses necessary to begin operations
- Cost-effectively acquired potential customer information and designed an Access database to organize and automate effective utilization of this valuable data
- Aggressively negotiated contracts to provide marketing and fundraising services, and unceasingly drove to nurture client relationships and exceed expectations
- Designed and circulated marketing materials and publications
- Recruited, trained, and directly supervised all clerical and sales staff members
- Provided courteous and effective courier service, very successfully closing deals by directly interacting with customers, securing payments and donations in-person as a proxy for clients
0-5 years of experience
Managed physical inventory process and identified warehouse layout improvements that increased efficiencies.
- Oversaw accounts Payable operating, Authorized check signer; approved all wire transfers for all bills and expenses.
- Outstanding success in building and maintaining relationships with all co-workers.
- Well organized with a track record that demonstrated self-motivation, creativity, and initiative to achieve both personal and corporate goals.
0-5 years of experience
- Managed small business with goal of growth, minimizing losses, and efficiency.
- Resolved organizational problems. Designed invoice template, recorded client files, and established filing system.
- Controlled job sites. Managed employees and reduced waste resulting in quicker turnaround of projects.
- Achieved 15% revenue increase.
- Conducted research to target and implement strategic marketing plans.
- Planned and implemented organizational practices, marketing strategies, advertising, online presence.
6-10 years of experience
- Performed all bookkeeping and accounting functions for business including budgeting, accounts payable and receivable using QuickBooks Pro.
- Directed the daily operations of the child care center, including providing leadership and training employees, and overseeing all childcare services.
- Expanded from a small [company name] facility to a large [company name] facility caring for 14 children within 2 years of opening.
- Won numerous Child Care Awards from Child Care Links, First 5 of California, the State of California, and the Valley [company name] Association.
0-5 years of experience
Initiated and drove direct marketing campaign, resulting in establishment of five new customer accounts
- Established and maintained QuickBooks online accounting for new business region
- Served as sole contact in providing customer service management for over 60 customers
- Wrote and submitted monthly business reports
- Served as lead instructor for over sixty pre-school children in gymnastics development program
0-5 years of experience
Worked as a manager of a small business handling incoming orders, customer service and inventory. Trained and supervised other workers in the department.
- Created more efficient methods of keeping records to ensure faster delivery time.
- Negotiated new prices to maintain budget.
- Developed strong organizational skills in file keeping and time management.
- Strengthened customer relations through personally reaching out to meet needs.
0-5 years of experience
- Managed 27 sales representatives
- Oversaw increase in small business activations raw number 93% YOY
- Reported weekly on staff participation which increased from 85% and 98% in 2014
- Developed curriculum for district SMB training twice a month
- Responsible for performance management to meet and exceed objectives through the management and implementation of all sales, marketing, merchandising, and advertising/promotional programs.
- Conducted meetings with clients to uncover opportunity and present solutions
- Responsible for communicating community events to district via email and social media
0-5 years of experience
Managed contracts, and maintained business administrative affairs, including scanning and maintaining company files.
- Responsible for inventory including receiving and transferring
- Upheld a neat, clean work environment. Transferred to multiple locations to help construct a sense or moral and a more cheerful, optimistic work scene
- Chosen to lead the Small Business segment at one of the highest selling stores in the St. Louis region. Effective at deciphering companies needs and used resources to meet all solutions.
- Established relationships with the community and recognized for completing the second largest sale in location history.
0-5 years of experience
Responsible for building branch competency in Small Business to include product knowledge, sales methods, prospecting and developing client relationships.
- Developed a customized approach to training which allowed participants to achieve desired results from the training experience
- Provided Business Banking support to the 73 branches in the San Diego Division
- Created sales campaigns/promotions to increase results in the Small Business arena
0-5 years of experience
- Managed profitable check cashing/income tax preparation business with more than $120K in checks cashed annually and over 5000 tax returns processed annually
- Maintained bank and company records
- Assisted Regional Manager in hiring personnel, developing work schedules and setting company goals
- Collaborated with Regional Manager on marketing strategies and standardizing operations procedures
0-5 years of experience
Organized, coordinated and processed client insurance claims.
- Increased company revenue by gaining new customers through effective sales and communication strategies.
- Fostered new client relationships.
- Carried out business development initiatives and promotional activities.
- Coordinated travel and meeting plans for management.
- Prepared operational and statistical reports.
0-5 years of experience
Managed the accounting and tax responsibilities for a small business, $50,000+ annually in revenue
- Review client service standards and made recommendations accordingly
- Created a clean and well maintained environment for 50+ customers each week
- Guide all members of staff to create a happy working atmosphere for the benefit of both staff and clients
- Encourage and motivate all staff to maximize potential, both technically and professionally for their individual benefit growth of the company.
0-5 years of experience
Managed day to day operations wholesale/retail business with annual gross revenues of $3 million.
- Participated in supply chain operations including buying and warehousing.
- Implemented systems to increase efficiency and productivity
- Develop and maintain sales relationships with new and existing clientele.
0-5 years of experience
Increased business volume by 60% within first 9 months
- Developed and implemented new service standards improving quality of service
- Developed and implemented new fee structures and marketing plan to successfully increase sales
- Developed website (bussecarwash.com)
- Enhanced advertising markets and mediums
- Utilized social media sites to drive sales
6-10 years of experience
Oversaw all operations including sales, returns, and inventory uploads at an established e-commerce store. Promoted rapidly from sales to management position.
- Performed bookkeeping and managed accounts payable/receivable.
- Oversaw human resources and responsible for team leadership. Calculated payroll. Supervised staff, and conducted employee reviews. Counseled and mentored personnel, utilizing compassion and empathy. Mediated staff disputes, and resolved personnel issues.
- Managed customer service and relationships. Effectively resolved customer complaints.
0-5 years of experience
Built relationships with consumers and small businesses in order to provide the wireless and data solutions to meet their needs, today and into the near future, while in several positions within a Fortune 100 Company.
- Recognized as #1 Sales Rep for all of New England in May 2012 and February 2013.
- Attained and maximized high volume monthly quota; while providing superior Customer Service in order to prevent escalated issues.
- Assisted with helping team to achieve KPIs by analyzing and driving sales numbers daily, sharing best practices, and encouraging everyone to follow procedures and policies.
- Ensured merchandising compliance across multiple locations; with and without a Planogram.
- Managed daily operations with opening, closing, and cash management responsibilities.
- Gained management experience through acting Ops and MOD roles, mentoring and training new hires, and involvement in district initiatives.
- Accountable for environment to prevent loss and minimize risk.
10+ years of experience
Managed clerical tasks (e.g., data entry, filling, collect money, answer calls) coordinated marketing events, greeted clients, created and sent email to clients.
- Performed business operational requirements through customer service by developing a consistent rapport with customers, effectively manage a profitable company ensuring customer satisfaction
- Achieved financial objectives by preparing budgets; managing and analyzing inventory to determine profitability
- Greet and check-in customers in a timely manner
- Maintain the cleanliness of waiting area.
- Retrieve and confirm reports based on services provided
- Created marketing presentations for potential customers that improved sales
- Developed personnel policies and employee handbook that created structure within the organization
- Coordinated and led staff meetings
- Created power point slides and material to support staff meetings
6-10 years of experience
Manage all aspects of business management including hiring, training, and meeting the needs of all employees
- Knowledge of obtaining and maintaining profit and loss margins
- Knowledge of payroll including state and federal taxes
- Overseeing Customer service, satisfaction, and build an on-going relationship
- Observe and monitor workers’ performance to make sure that company rules and procedures are being followed
- Trained a small group team members on interviewing techniques
- Devised creative and cost-effective incentive that increased customer satisfaction
10+ years of experience
- Transformed business from service organization to a combined product and services company – increasing sales revenue by 200% within 1st year
- Specified and implemented laser measure and bid software which increased number of measures performed per day, increased measurement accuracy, and provided same day turnaround of bids.
- Defined competitive pricing strategies for product offerings and labor services.
- Managed all bid and job schedules including regional flooring installation contract with Home Depot.
- Responsible for showroom management and inside sales.
- Resolved all customer issues – communicated expectations, obtained final sign-off, and received final payments.
- Performed all back-office/bookkeeping activities (invoices, receivables, payables, orders, debt management, rebate programs, claims, customer issues, expediting, payroll, taxes,
- Defined all marketing collateral (newspaper/magazine, phone directory, search engines, website).
- Designed company website and launched business presence on Twitter and Facebook.
0-5 years of experience
Promoted from sale associate; selected for management position based on demonstrated initiative and positive attitude
- Managed daily operations in different areas of the company including: Citgo gas station, convenience store, and Horizon Motors Dealership
- Ordered directly from vendors and oversaw the price management of fuels and merchandise
- Boosted sales by implementing strong merchandising skills to create product advertisement
0-5 years of experience
Responsible for management of operations and staff for small business
- Coordinated with several professional distributors to expand and maintain inventory
- Purchased and monitored overhead and consumable product
- Managed product organization, distribution, and placement
- Responsible for inventory pricing to produce consistent profit margins
- Developed, organized, and executed plans for upcoming product releases and store events
- Launched, operated, and executed Player Network software for upwards of 40+ customers
- Nurtured customer relations producing over $ 1OOK in sales
- Engineered sales techniques generating record product revenue
- Promoted team cohesion and set/accomplished company goals through open communication
0-5 years of experience
- Designed and built the Collection Intranet site to provide an on-line training and quick reference manual.
- Provided supervisor development with strong emphasis on documenting discipline, coaching and appraisal.
- Incorporated phase two training to increase retention and performance.
- Improved new hire training and fast-tracked employees to fully effective performance.
- Introduced guest speakers for training and education.
- Established monthly goals and incentives for the Small Business Collection group.
- Increased productivity, reduced delinquency and losses in the Small Business Line of Credit and Business Credit Card portfolios.
- Communicated loss projections, trends, strategies and general loan quality observations with the business product line owners.
0-5 years of experience
[company name] is a wholly owned subsidiary of Verizon Communications. As of December 2014, [company name] provided wireless services to 131.9 million subscribers. It is the largest wireless telecommunications provider in the United States. Sales role responsible for knowing how to communicate with customers to find out what they need and to understand what solutions can fill those needs.
- Analyze customer needs and present value-added custom solutions
- Lead a team in growing the business across different business channels
- Manage customer portfolios and be point of contact for any and all issues
- Deliver the best product set-up and coaching experience possible
- Provide our customers with a basic understanding of the functionality of the products and accessories they purchase so that they can immediately enjoy their new solutions
- Attend/facilitate both formal and informal training to better understand our retail store operations and keep up with company, market, and industry trends.
6-10 years of experience
Assumed full responsibility for managing all business operations, including sales, estimations, bid proposals, and installations. Completed and won major bids while managing a labor force and finishing projects on schedule and on budget. Coordinated and scheduled work tasks with general contractors, problem-solve architectural / structural issues, secure equipment and supplies, and cross-functionally managed work teams and vendors in the execution of daily project tasks and functions.
- Built cooperative relationships among different groups of people to complete projects.
- Strategic planning to meet the needs of customers.
- Monitored and coordinated the day-to-day aspects of project operations.
0-5 years of experience
- Led internal branch training around new consumer & business lending products.
- Managed clients with assets from $250k+ by identifying and recommending banking and lending solutions to meet financial goals.
- Analyzed & recommended new products and features to affluent private clients.
- Assisted in Branch operational procedures; auditing, training, opening/closing, etc
- Responsible for generating growth in sales, marketing, promotion and referral products utilizing proactive and disciplined approaches.
- Led a role in creating an outstanding customer experience and helping the Branch meet sales objectives and being a key part of its success.
- Prospect for business opportunities and retain and grow Premier Business customers
10+ years of experience
Managed Federal Contract to deliver mails to several major Post Offices in Upstate South Carolina.
- Enforced Federal Motor Carrier Safety Regulations (FMCSR).
- Conferred with vendors, customers, supervisors, contractors, Post Masters and other personnel to exchange information and resolve problems.
- Maintained and verified records of time, materials, expenditures and crew activities.
- Maintained Accounts Payable and Accounts Receivables, payroll and federal tax preparation for the business.
0-5 years of experience
- Managed high volume work load in deadline driven environment by logging customer orders and maintaining customer service relations.
- Monitored accounts payable and receivable, 30-60-90 days past due.
- Ensured product quality of produce at Hunts Point Terminal Market.
- Engaged in sales by meeting various business owners in the tri-state area to discuss potential partnerships.
6-10 years of experience
- Deployment Manager over 3rd tier support for Nationwide Insurance for system, software, and application upgrades
- Small Business Manager for ComResource small business unit and handled billing of clients
- Supported with incoming helpdesk calls from clients; Scheduled IT professionals for on-site visits
- Updated QuickBooks for purchases from vendors and billing of clients
- Worked open tickets in the claims department of Nationwide Insurance by basic help desk for 3rd tier support
0-5 years of experience
- Tax preparation and filing for business sole proprietor each year
- Accounted for all business expenses and financial activity
- Generated and sent invoices, tracked account receivables and accounts payables
- Explored business-marketing activities to generate new clientele
- Customer service support through consulting & providing detailed information related to services and procedures
Business Operations Cover Letter Examples
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[Small Business Manager]
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
