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Operations Supervisor Resume Samples
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0-5 years of experience
Directly supervises warehouse activities of 15 Lift Truck Operators engaged in receiving, storing, and shipping finished goods in a timely and efficient manner.
- Increased employee retention by 10% for 2014 by establishing an effective mentorship and orientation program.
- Far exceeded Equal Opportunity score from 82% in 2013 to 96% the following year.
- Spearheaded a Safety Committee that was successful in eliminating work related injuries and workman compensation claims.
- Won the Presidential award, highest award attainable, for 2013 within the first year of commencement.
- Able to instill vision to achieve company goals and surpass production expectations while maintaining quality, safety, and customer service integrity through total quality management.
- Proactive leadership and labor management led to reduced labor cost by 17%.
- Primarily responsible for the onboarding process and lift truck certification for all new hires.
6-10 years of experience
Responsible for overseeing several functions within lockbox meeting daily customer deadlines
- Currently oversee a staff of 19 full-time and 17 temporary employees, provide monthly coaching and quarterly reviews
- Worked on several projects relating to increasing productivity and creating productivity standards. Recently completed a process improvement that created an annual savings of $50,000.
- Developed and implemented a standardized system for rating staff that was adopted by the division.
- Managed the project of moving the entire site to a new location. Equipment, furniture, staff moved over the course of one weekend with no lost production. A staff of 300 processing 10,000 items per day across three shifts.
- Oversaw project of replacing all production and administrative PCs and upgrading to a new operating system. Completed ahead of schedule with no interruption to operations.
0-5 years of experience
- Configured and disabled operating systems enabling package tracking and scanning.
- Maintained daily operation logs compiling error correction orders where needed.
- Set-up, distributed, and provided technical assistance on all scanners.
- Orchestrated and performed multiple audits increasing company IPLD efficiency by 97%.
- Trained and mentored new employees decreasing company turnover rate by 77% in 4 months.
0-5 years of experience
Supervised picking, order management, LTL Shipping, will call, and air traffic control operations.
- Responsible for productivity reporting, staffing, customer service, annual reviews, purchasing supplies, daily staff meetings, payroll, and training.
- Supervised 25 + associates within a 450,000 sq. ft. facility.
- Decreased customer-reported errors by 35%.
- Introduced documentation that helped increase area quality.
- Maintained a level of productivity 13% above the goal.
- Reduced labor costs to maximize efficiency.
- Worked with sales daily to provide the best support for our customers.
0-5 years of experience
Supervised a multi-functional team of twenty eight Engineering Assistants and Assignment Administrators who issue and revise design documents for various types of circuits.
- Maintained 98% or higher design issue on time rate.
- Provided and implemented training which created a cross functional team and also saved on training expenses.
- Created a new process to house revisions with the use of a database which eliminated multiple emails and provided a centralized storage location.
- Managed workload to have design documents issued early which generates revenue sooner.
- Kept overtime expenses significantly under budget while maintaining objectives.
10+ years of experience
Managed and directed daily functioning of up to 200 indirect inbound/outbound
call and customer retention agents and sit supervisors in teams of 15.
- Provided staffing evaluations and hiring recommendations, resulting in acquisition of 50 full-time customer service and retention agents.
- Created staffing forecasts for site supervisors within Account Retention division.
- Managed proactive and reactive customer retention teams by developing
- Coached and mentored site supervisors, team leaders, and retention agents to
0-5 years of experience
Established and communicated expectations to a team of 30-45 employees / Planned their daily activities.
- Calculated and communicated staffing requirements across multiple shifts on a daily basis.
- Conducted daily food safety audits on outbound customer shipments to ensure quality and accuracy.
- Managed and monitored various KPI’s to ensure the facility was meeting its goals.
- Trained, coached and disciplined my team to ensure their compliance with all company policies.
- Drove a team to achieve company initiatives and achieve a high level of productivity.
- Proficient in the use of Outlook, Word, Excel, Power point and Access data bases.
- Operated various powered equipment.
0-5 years of experience
Established and communicated expectations to a team of 30-45 employees / Planned their daily activities.
- Calculated and communicated staffing requirements across multiple shifts on a daily basis.
- Conducted daily food safety audits on outbound customer shipments to ensure quality and accuracy.
- Managed and monitored various KPI’s to ensure the facility was meeting its goals.
- Trained, coached and disciplined my team to ensure their compliance with all company policies.
- Drove a team to achieve company initiatives and achieve a high level of productivity.
- Proficient in the use of Outlook, Word, Excel, Power point and Access data bases.
- Operated various powered equipment.
0-5 years of experience
Coordinated and supervised the daily and weekly activities that occurred within assigned area of the location/operation.
- Delivered associate orientation, training, performance reviews, and/or development as appropriate.
- Ensured the associates have proper access to the necessary tools to perform their assigned duties and that tools are routinely inspected and maintained.
- Participated in continuous improvement activities as part of the site management team and ensured company policies are followed.
- Executed daily customer/vendor contract requirements; identified accessorial activity and ensured necessary documentation.
- Maintained excellent relationship with Union leadership
0-5 years of experience
District recruiting supervisor for a seven state, 393,000 square mile area of operations.
- Directly responsible for the leadership and management of 200 recruiters and support staff and 50 recruiting offices across the district to achieve monthly recruiting goals.
- Managed a $1.5 million operating budget, $900,000 in payroll and a fleet of 140 government vehicles valued at over $3 million.
- Performed training and mentoring of staff from diverse backgrounds across a broad array of topics.
- Developed and built key cross-functional relationships with senior officials outside the district to ensure command success.
- Monitored marketing and advertising campaigns ensuring maximum efficiency and cost savings to budget.
- Established and communicated performance expectations utilizing Performance Management System.
- Administered vehicle safety training program and conducted accident investigations.
- Solely responsible for attracting, recruiting and retaining qualified staff.
0-5 years of experience
Supervised the work of office employees to ensure adherence to quality standards and meet all deadlines, prepared procedures, and corrected errors or problems for 8 direct employees.
- Created a PowerPoint presentation as part of a project to introduce new employees and clients to the bank. Project was successfully launched in July 2014.
- Managed an Access database to track rebate accruals for 400+ Commercial Card customers.
- Created a less complicated spreadsheet to issue work schedules to staff which helped identify training issues.
0-5 years of experience
Responsible for supervision and leadership of 4 census teams that were staffed with 26 personnel on each team.
- Motivated and coached large teams and conducted one-on-one training to enhance employee job knowledge.
- Oversaw quality control and ensured employees were processing questionnaires according to company requirements; resolved issues regarding incomplete questionnaires.
- Hired trained and supervised staff as well as provided performance feedback.
- Directed and coordinated all training classes assigned to the numerators.
6-10 years of experience
Direct supervisor of up to 55 employees.
- Facilitated daily start up meetings, delivered weekly department meetings on several occasions.
- Created standard operating procedure documents for multiple functions.
- 97% Engagement index on Employee Opinion Survey taken by direct reports in 2010.
- Resolved issues with escalated customer orders.
- Processed and administered monthly performance reviews to all direct reports.
- Modeled and enforced policies and procedures; partnered with Manager and Human Resources to address policy violations and delivered appropriate levels of corrective action.
- Handled employee attendance including processing requests for time off, systemically processing PTO and delivering corrective action for excessive absenteeism.
0-5 years of experience
Supervised Food Service Supervisors in the direction of operations and services of all dining rooms in a large institution.
- Dealt with labor relations and subordinate personnel grievances on a first level basis.
- Inspected all dining rooms for cleanliness, staff hygiene, proper portion control; requests repair or replacement of equipment; requisitions, stores, and inventories dining room supplies.
- Researched and reviewed procedures for more economical improvement of foodstuffs, supplies and services.
- Managed personnel actions, reassignments, and awards for 79 managers.
0-5 years of experience
Recruited, managed and mentored an average of 100 new customer service representatives per year.
- Monitored the daily activities of 40 customer support team members.
- Addressed negative customer feedback immediately.
- Effectively communicated with team members to maintain clearly defined expectations.
0-5 years of experience
Developed Operations Training Program and Instructor Development Course, the primary instructor
certifying program for all Customs and Border Protection instructors.
- Reduced the cost of certifying instructors by developing on-site training, saving $2000 per instructor.
- Supervised 50 employees per session, averaging 6 session annually
- Managed 8 employees in Instruction Systems Design, Instructor Develop Training, and Mission
- Designed, developed, and implemented Curriculum Develop training.
- Accredited 5 Border Patrol Academy courses through the Federal Law Enforcement Accreditation
- Crafted budget in excess of $50.000.00 for training of all agents and accreditation, maintaining adequate
- Evaluated instructor performance and prepared quarterly and yearly Performance Work Plans for subordinates.
- Briefed visiting dignitaries concerning curriculum and instructor development.
- Develop curriculum for Border Patrol Academy students in accordance with Federal Laws, Judicial
- Acted as liaison between the Border Patrol and other agencies concerning Instructor Development,
0-5 years of experience
Managed day to day operations of an “in-house” equipment management program for a 120 bed hospital. Met or exceeded financial plan each year. Most recently:
- Beat revenue budget by 19% (over $100,000) in FY2014.
- Managed expenses to within 1.98% of budget in FY2014.
- Exceeded profit plan by over 34% in FY2014
- Maintained high quality scores averaging 100% for all 4 quarters in FY2014.
0-5 years of experience
Managed the operational activities of a variety of functions pertaining to insurance filing including front end errors, charge monitoring, reimbursement trending, payer issues, and overall metrics of accounts receivable.
- Monitored and analyzed team workflow and productivity. Reviewed and analyzed reports, records and directives.
- Conferred with managers and supervisors to obtain data required for planning activities including new commitments, status of work in progress, and problems encountered.
- Evaluated current procedures and practices for accomplishing department objectives. Developed and implemented improved procedures and practices.
- Provided work direction, resolved problems, and set deadlines to ensure timely completion of work.
0-5 years of experience
Managed daily team workflow and performance of a team of 6-12 Operations Specialists utilizing internal reports and spreadsheet tracking
- Created Data Entry Guides to streamline processes and maximize production
- Proposed, wrote, and implemented Quality Control checklists and procedures
- Administered monthly scorecards and annual performance reviews
0-5 years of experience
475 million annual average in new external loan volume
- Created Customer Retention, Follow Up & Business Replay Card Departments
- Exceeded annual sales goals while achieving minimal employee turnover
- Managed a staff of 75-100 employees
6-10 years of experience
Supervised technical staff of seven in day-to-day and long-term assignments. Ensured
all technicians receive all required training in a timely manner.
- Developed annual work plans and provided regular performance feedback.
- Managed waste budgets and contracts, conducted site audits of radioactive waste
- Developed standard operating procedures, complex Excel spreadsheets, and Access
0-5 years of experience
Assist the General Manager of a 134 room hotel in running the day to day operations of the Rooms Division, comprised of the Front Office, Housekeeping, Engineering, Security and Laundry departments, which totaled 49 employees
- Develop yearly budgets for the entire rooms division using a zero-based budget mindset
- Led the planning and execution of a full guestroom, guest corridor and lounge renovation
- Facilitate weekly operations meeting to review upcoming business levels, current GSS and financial performance and plan execution
- Designed and monitored scheduling guidelines for the Rooms Division’s senior managers to ensure payroll cost control Designed and monitored scheduling guidelines for the Rooms Division’s senior managers to ensure payroll cost control
- Developed incentive programs for the Front Desk and At Your Service teams to assist the hotel in capturing added rooms revenue
- Facilitated a weekly Rooms Operations meeting to ease communication in the division, provide accurate guest service, plan for heavy group arrival/departure, discuss the financial statement, and reflect on the hotel’s current GSS scores
- Conduct weekly property walkthroughs with the Director of Services and the Chief Engineer to ensure maintenance and upkeep
0-5 years of experience
Managed a team of 15-20 representatives taking inbound phone calls.
- Monitored and ensured sales were presented and closed daily.
- Educated product information through presentations weekly.
- Educated proper customer service skills to each employee daily.
0-5 years of experience
Overall responsibility for the success of Local, Commercial, and Short Haul Operations.
- Responsible for equipment, manpower, safety, volume management, quality, claims prevention and investigation, and training of all service providers performing service at the branch location.
- Served as problem solver and quality assurer for operations in an agency location with annual revenues in excess of 1.8 million.
- Supervised the local planners on a daily basis.
- Oversaw the direct supervision of all service providers by the local planners.
- Daily contact with customers, salespeople, customer service coordinators, service providers, accounting and billing, quality, customer assistance, and van line and agency personnel
0-5 years of experience
Specializing in knowledge of process, and procedures of Warehouse Management
Systems (WMS)
- Prepared written work instructions and standard operation procedures for hourly
- Adept leader who demonstrates the ability to clearly and concisely articulate ideas,
- Planned and organized daily production meetings with regional Management,
10+ years of experience
Managed and supervised multiple departments within the Distribution Center’s Operations. Utilized KPI’s to meet P&L.
- Developed and implemented a strategic work process that streamlined the Allocation, Document Control, At Once Departments. (Office Operations).
- Acted as liaison between the above mentioned departments and the Operations of Customer Service, Merchandising and Distribution Center Warehouse. Worked directly under the V.P. of Operations.
- Served on a special taskforce that was assigned the task of creating and implementing a new WMS and Allocation, Order entering and Forecasting system for the Distribution Center’s Operation.
- Facilitated and conducted a training seminar for upper Management and targeted departments within Operations on the new WMS systems and processes that were to be implemented in the near future.
- Worked closely with the internal programmers to update and design departmental reports to assist with the forecasting and tracking needed.
- Responsible for the merit reviews of all employees who reported to me and also the interviewing to hire process and dismissal process.
- Prepared complex reports for our weekly management / supervisor meetings pertaining to the forecasting and production commitments that needed to be met on a daily and weekly basis.
0-5 years of experience
- Provided sound guidance and mentorship for eight supervisors and 77 contractor employees with diverse labor categories
- Crafted and implemented an organizational policy and procedure guide, employee training plans, curriculums that increased accuracy rating by 20% specific to ISO-compliant Quality Assurance/Control
- Monitored and oversaw the timely and accurate processing of 1200 seizure files, 5500 notice of seizure letters sent certified/registered mail and the transferring of 1500 seizure files for microfilming on a monthly basis
0-5 years of experience
Assisted in directing and coordinating daily operational business aspects focused on logistics and customer service
- Evaluated monthly P&L management data to measure goal achievement as well as to determine areas needing cost reduction and improvement
- Handled all aspects of delivery, sorted volume to staff properly, and assisted in adjusting routes to optimize workloads
- Regularly interfaced with customers to provide prompt responses to inquiries, as well as to address and resolve complaints under time constraints
- Completed weekly payroll settlements for all Independent Contractors in DEC’s and entered manual payroll deductions as needed
- First point of contact for all Independent Contractor settlement or routing issues
- Responsible for closing and securing building nightly
6-10 years of experience
Managed the daily operation of filling product orders, old and new line sets, for over 1150 Gymboree stores (C8, Gymboree, Outlets and JJ).
- Manage; train the business process for all product picking, packing and shipping.
- Managed 47 retail employees and 2 lead personnel.
- Implemented changes and updates to the daily operational plans
0-5 years of experience
Oversees the Loading and Unloading of Inbound & Outbound freight in an LTL 3PL setting to ensure production goals are met and exceeded while also conforming to customs standards.
- Developed and implemented successful work methods and documents terminal wide.
- Successfully liaise daily between various dispatch and operations controllers.
- Decide workload in real-time and delegate tasks as needed to accomplish daily goals.
6-10 years of experience
Responsible for the day to day activities in the receiving, inventory control, repack, and returns departments. Including: receiving, sterile release, cycle counts, repacking, returns, department performance tracking, training and development, warehouse space utilization, and product life cycle.
- Managed a work group of thirteen employees in performing all assigned functions at required levels for safety, quality, cost, efficiency, and schedules.
- Maintaining all business and department procedures
- Managing product life cycle within the warehouse
- Participated in yearly budgeting planning for the Distribution Center
- Supported new product launches
- Collaborated with various departments within the organization on projects
- Supported continuous improvement and cost savings measures
0-5 years of experience
- Regulated day-to day operations in the warehouse including scheduling tasks and deliveries.
- Controlled inventory of products by using company’s computer system and assigned barcodes.
- Regulated and enforced safety policies.
- Cut the cost of transportation services by 15%.
- Increased on time deliveries and correct shipments by 5%.
- Loaded and unloaded trucks.
- Improved cleanliness of warehouse by exceptional housekeeping.
0-5 years of experience
Effectively trained incoming employees regarding proper use of all electronic equipment.
- Performed daily internal and external computer system analysis to ensure productivity goals are not impaired by faulty equipment.
- Accurately troubleshot missing or incorrect items through POS Controller.
- Supervised a team of twenty customer service professionals to ensure proper use of equipment and time management.
- Received seven awards recognizing Excellence in Customer Service.
- Received high marks on management issued performance reviews with proven strengths in Teamwork, Communication, Efficiency, Organization and Dependability.
0-5 years of experience
Supervise the safety and production of 25+ employees and 50+ seasonally in the logistics pick, pack and ship environment focusing on daily customer turnaround objectives.
- Focal point for site new employee hiring
- Supervised personnel off site on a seasonal basis for other contract customer working closely with them for all labor and manpower needs
- Developed Warehouse management systems working closely with existing system users for future use and implementation (Maximo and TRAC)
0-5 years of experience
Supervise Inbound, Picking, and Put to Light, teams for a leading supplement distributor
- Supervised more than 30 people across multiple value streams
- Created ad campaign to recruit initial wave of new hires
- Interviewed and hired first round of hourly associates
- Trained and supervised all material handlers (equipment operators)
- Created inbound/receiving process from zero inventory to 80% capacity
- Coordinated and set up new facility assets prior to go live
- Lead daily start up meetings
- Maintain and improve employee engagement
- Drive performance metrics for Receiving, Put away, Picking, Replenishment and PTL (put to light)
- Perform drug screenings, accident report outs, track and maintain hourly payroll
0-5 years of experience
Responsible for overseeing the contracted operation of a Class I Water System consisting of seven water treatment plants and seventeen groundwater wells
- Ensured compliance with all mandatory state and federal regulations
- Performed all state and federal reporting
- Preparation of and accountability for department budget
- Supervision of staff of water operators
- Employee coaching, performance evaluations and disciplinary action when necessary
0-5 years of experience
Responsible for the prompt, efficient and accurate processing of merchandise, customer order selection and delivery through a Distribution Center, in support of 100% customer satisfaction.
- Assured efficient and timely processing of merchandise and anticipates requirements and plans accordingly.
- Managed workflow to meet planned units per hour, cost per unit, level of service and accuracy standards.
- Maintained safety, housekeeping and maintenance standards.
- Trained, develop, and evaluates employees in assigned areas.
- Maintained effective communication to ensure productivity, morale and performance of employees.
- Effectively managed payroll and expenses.
- Scheduled employees to meet production plan.
- Developed and maintains accuracy standards to ensure unit inventory integrity.
- Worked with other departments and divisions to resolve problems and ensure efficient service.
6-10 years of experience
Successfully manage twelve employees within three departments. Ensure shipping, receiving, and distributions of medical supplies are completed in a timely and accurate manner.
- Supervise completion of inventory control on a quarterly basis and verify balance of funds and material; successfully passed internal and external audits of inventory control for the past seven years.
- Delegate employee scheduling, time off request, and manage time cards. Perform hiring, coaching, and disciplinary action
- Build rapport with City Fire Departments and vendors. Resolve customer issues with the highest degree of expertise.
- Recognized for improving operational efficiencies by streamlining the assembly line process that saved the company a substantial amount of money every year since its debut. The new process has been implemented in facilities nationwide.
- Maintain adequate stock levels for department needs. Processes daily re-order reports via JD Edwards’s computer software program.
0-5 years of experience
Lead, direct and manage inbound and outbound site operations to ensure that operations staff executes service agreements above customer’s standards.
- Provide proactive customer service to internal and external customers.
- Plan and monitor daily staffing schedules to support operational demands.
- Ensure safety methods, practices and programs are implemented and maintained.
- Maintain performance statistics of operational staff.
- Met and maintain inventory management threshold goal of 15%.
0-5 years of experience
Hired as an AR Specialist 1 but was promoted from within team to Operations Supervisor in June of 2012.
- Operations Supervisor for 2.4 years in a demanding and fast paced medical billing company. I supervised 17 AR reps and 1 Team Lead in working their AR for 5 different markets which involved 42 different practices.
- Routine duties: monitored production, conducted interviews, approved time sheets, reprimands, mentoring and conducting company evaluations every 6 months.
- Based on monthly reports I focused team on what payer or age bucket to work.
- Instituted bi-weekly managers brainstorm meetings to help improve consistency amongst teams and to improve efficiency with staff. Conducted monthly team meetings and supervised in-services lead by my team lead.
- Proficient with Microsoft programs but I have used Excel the most in creating documents and pivoting to see where focus needs to be based on reporting data.
0-5 years of experience
Manage over 45 truck drivers in freight shipping, completing over 350 stops per day with a 93% on time rate.
- Assist in planning and coordination of over 50 driver routes ensuring the best possible geographical coverage
- Supervise inbound and outbound freight out of 8 terminals covering 3 states.
- Plan with customers to address concerns and foresee problems with the pickup and delivery of their freight.
- Identify equipment concerns related to allocation, maintenance and life cycle
0-5 years of experience
Directly supervises and effectively delegates to a team of twenty associates between two locations
- Maximized efficiencies, increasing ability to house an additional 20% of inventory at primary location
- Provides monthly associate reviews, providing valuable insights and coaching to all staff members
- Controls all inventory movements between multiple locations to minimize shrinkage and ensure the safeguarding of all company assets
- Creating order and functional viability from the heavy volume of product received while working at our outlet location, including management of a secondary offsite facility
10+ years of experience
Supervising branch teller line including training tellers on policy and procedure, balancing and One Touch system.
- Train teller staff in all aspects of customer service including performing transactions, sales and handling difficult situations with customers to consistently meet [company name]’s customer service standards.
- Coaching, sales, balancing branch, Vault and ATMs and maintaining high standards to maintain successful audits for branch in all aspects of Branch Operations.
- Work the platform area, opening & closing accounts, handling & resolving customer issues and complaints, as well as taking and inputting consumer loans into Power Lender, printing Documents & performing loan closings at the branch.
- Assisted in training new tellers and teller supervisors.
- Processed payroll for the branch.
- Completed employee work schedules.
- Participated in bank disaster implementation procedure committee.
- Performed branch audits within my market to ensure bank compliance.
0-5 years of experience
Supervises and facilitates all daily operations for Medical Record Review Services including speaking with providers to resolve issues and relaying information to management
- Manages 4 interns through training of necessary operations, assigning daily tasks, delegating projects and overseeing intake processes for over 300 providers
- Performs all HR functions surrounding on-boarding new staff and facilitating accurate, bi-weekly compensation
- Manages, coordinates and delegates all tasks to over 30 part-time and full-time medical record review auditors
- Coordinates and leads Monthly Auditor Calls
- Contributes to the monthly newsletter, blog and webinars
0-5 years of experience
Coordinated driver routes in order to increase efficiency as well as keeping customer demands
satisfied
- Conducted payroll and other financial reports
- Managed the maintenance requirements on tractors and trailer
- Managed a large group of drivers
- Worked directly with our dedicated customer
0-5 years of experience
Hired as a Guest Service Representative in February 2011 and was promoted to Operations Supervisor in less than a year.
- Earned recognition on consistent basis for excellent performance and guest service recovery.
- Supervise and motivate employees in order to maintain scores in a green zone.
- Responsible for tracking inventory and creating purchase orders for hotel suppliers based on hotels budget.
- Perform back office functions in Accounting and supervise Housekeeping department when needed.
- Plan work schedules for front desk agents.
- Train Front Office staff on daily duties, computer systems and hotel procedures.
- Perform a 60 day evaluation to new front desk agents.
0-5 years of experience
Develop strategies to decrease customer support requests by 8 % and increased first call resolution for front line associates
- Leverage customer support transaction data to provide insights to region stakeholders and drive performance gains
- Identify gaps within the National Customer Support Tree and provide solutions that improve customer satisfaction such as the creation/elimination of customer support requests and evaluation of dispatch categories
- Facilitate Customer Support guidelines to field personnel and provide support with special projects when needed
- Responsible for day-to-day leadership, supervision and development of Customer Support agents to ensure team goals are achieved
- Review daily performance to ensure customer service levels are met, and analyze key business indicators while offering suggestions on how to increase efficiency
- Work in conjunction with other departments to evaluate processes and procedures that can improve efficiencies within the Customer Care Center such as Error Handling, Outlet Maintenance process, etc.
0-5 years of experience
I supervise the daily operations of the deposit group at [company name]. I serve as a key liaison for branches. I contribute to the implementation of new products and services at the bank, as well as publishing procedures for daily operations. I train and work with branch employees to ensure that branch operations operate flawlessly while reducing risk.
- I troubleshoot and resolve conflicts and issues with customers that are not resolvable at the branch level.
- I supervise daily wire operations, ensuring that we are adhering to our policies and mitigating operational risk. I monitor and assist with call backs to prevent wire fraud.
- I supervise two employees that process our daily operation reports. I ensure that they are well trained and understand our Bank’s policies and procedures.
- I assisted in the implementation of the Treasury Management department with the Manger of Deposit Operations. Oversaw and assisted in the department’s organization, maintenance and success.
- I assisted in the implementation of Consumer Mobile Deposit. Created process to review and approve incoming Consumer Mobile Deposits and trained staff accordingly.
- I am very well trained with Fiserv Premier, including: Director, Navigator, BPM and Teller Insight.
0-5 years of experience
Responsible for supervision, development, and coaching of Customer Service Representatives to assure productivity, quality, attendance, and timeliness of work in the completion of assigned projects and departmental goals. Perform tasks to assure service level standards, contractual requirements and adherence goals are met – Operations Supervisor managing a team of 18
- Provide coaching, create and implement written action plans and deliver employee performance appraisals
- Facilitate and deliver training as required under department guidelines. Support call center expectations as well as departmental and corporate policies and procedures
- Participate in interview process and recommend the hiring of call center staff
- Maintain schedule flexibility due to business needs
- Resolve customer escalations
0-5 years of experience
Direct supervision for a team between 15 – 40 warehouse temporary employees, which is dependent on seasonal demands
- Direct training of existing and new temporary employees
- Inventory Management
- Supervising dock workers engaged in the loading, unloading, and movement of freight
- Coordination of daily freight movement process (FIFO)
- Enforcement of all company rules and regulations relating to safety, hazardous material, and government regulations
- Directly responsible for enforcing site security protocols
- Responsible for equipment maintenance
Business Operations Cover Letter Examples
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
