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Unit Manager Resume Samples
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0-5 years of experience
Location general manager responsible for leading 25 employees and the sales and operations of Pepsi Beverages of Maui, Hawaii.
- Developed and managed a $3M budget to ensure the successful activation of a go-to-market strategy that service over 200 customers and targets over $9M in annual revenue.
- Built period, quarter, and annual budget and revenue forecasts using SAP software and Excel and tracked results against plan.
- Effectively managed P&L and beat profit plan by 25% by driving innovation, controlling costs, and managing product mix.
- Increased demand forecast accuracy by 29% vs. prior year by building Excel reports with ERP software to identify seasonal trends then communicating needs across cross functional stakeholders.
- Exceeded location sales plan by 15% by analyzing distribution/sales gaps to close voids, partnering with customers and local operations team, building sales initiatives, coaching sales team, and improving merchandising standards.
- Responsible for all financial reporting and compliance with global auditing team.
0-5 years of experience
Managed shop floor production of all business units with more than $100M plan for wireline products. Collaborated with procurement / planning, engineering, quality and HSE (health, safety and environment) to meet production goals. Led three to four direct reports and 45-60 indirect reports.
- Improved on-time delivery of production from 77% to 93% by using continuous improvement methods and instilling teamwork between functional groups.
- Oversaw move of shop floor to new location and improved layout by implementing Lean concepts to improve overall flexibility and product flow. Reduced footprint by 20% resulting in $200K cost savings.
- Improved repair turnaround time of assets by working directly with the customer and scheduling repairs along with production. Developed a plan for long lead time components needed for repairs.
- Led safety Hoshin initiative to improve safety performance and safety culture of wireline group resulting in zero recordable incidents over the last year.
- Led Hoshin to analyze Standard Cost Variance (SCV) and make improvements to reduce by monitoring materials and labor applications.
- Served as interim HSE manager for one quarter during SSA audit and VPP audit preparation.
6-10 years of experience
Lead a team of ~22 call center representatives including hiring, performance management and quality monitoring to ensure service levels are met. Facilitate weekly management and quality assurance (QA) meetings.
- Led team to win two awards for outstanding performance and customer service
- Within six months transformed a team of 15 online bank associates with a history of serious attendance and performance issues, into a cohesive, engaged and high performing team
- Recognized for exceptional accuracy and attention to detail in documenting all performance management sessions
- Facilitated weekly meetings with the QA team and significantly improved communications to create a much more effective partnership by creating an atmosphere of trust
- Selected to train and mentor new managers due to effective coaching skills deep knowledge of systems and procedures; reduced the learning curve and resulted in a promotion
- Built a reputation as a trusted advisor to managers on a wide range of human resource issues
0-5 years of experience
Business Unit Manager of [company name] Aluminum Vacuum Operation a privately owned business that’s one of the largest manufactures of thermal cooling systems for off road vehicles.
- Reduced scrap from 10.07% of cogs to 6.4% cogs a 36% improvement
- Increased productivity from 54% to75%.
- Improved customer satisfaction by improving on time delivery and improving PPM from 400 to 133.
0-5 years of experience
Collaborated with legal counsel and provided supporting documentation to defend lawsuits filed against Chase
- Reduced volumes of legal cases by an average of 5% monthly
- Achieved 90% productivity by maintaining performance within required SLA’s
- Reviewed legal documents for accuracy and to provide the approval for settlements within 3 days
- Completed risk audit forms to validate effective productivity
- Participated in the Employee Committee to initiate team building and develop employee motivation
- Monitored escalated requests to ensure timely responses are completed with 24 hours
0-5 years of experience
Responsible for the overall successful operation of multiple [company name] retail store locations. Responsible for interviewing employment candidates with authority for hiring and termination. Support district and regional sales initiatives through deployment and training store teams. Tasked with the selection and development of qualified team members into the store and assistant management program. Maintained professional appearance standards for multiple units to ensure a warm and inviting experience for patrons. Translate annual corporate revenue performance projections to tailored plans for each location. Monitor sales metrics daily by category. Manage inventory based upon sales velocity, with a focus on high margin units.
- Current sales projected 10-12% over forecast
- FY2015 profit on track to increase over 20% (year over year).
- Rejuvenated several stores failing to exceed annual sales and profit forecasts
- Designed and implemented Profit & Loss curriculum for store management teams
- Recruited high-potential sales talent actively sought throughout the organization
- Trained and developed numerous associates for Store Manager Position
6-10 years of experience
Maintained regulatory standards set by [company name], NY Office of Mental Health, NY Council of Accreditation, and Medicaid
- Responsible for the supervision of 42 staff members and delegation of tasks to staff members according to their strengths and interests
- Facilitation of interdepartmental treatment team meetings to coordinate and develop behavior management/treatment plans
- Conducted internal audits of program budgets, clinical records, client case records and resident living areas
- Served as on-call program administrator
- Executed human resource functions for staff assigned such as hiring, termination, performance evaluations and employee discipline
- Developed, maintained and updated documentation such as plans of corrective action, program data collection tools, incident reporting documents and overtime utilization logs
- Reduced agency expenditures on transportation using the Lean Six Sigma methodology
0-5 years of experience
- Proven track record of consistently exceeding key performance indicators including sales results, extended warranty sales, and specified product quotas.
- Increased revenues 20% in first year, in first store. Increased profits in 2 stores simultaneously. Successfully ran the highest volume store in West Region increasing the profits by 17% in the first year.
- Built, trained, and continually developed a winning sales team with a high level of integrity and performance results.
- Successfully recruited and developed team members who have become company leaders in their own stores.
- Substitute District Manager running 12 stores in the state of Arizona for an extended period of time.
0-5 years of experience
- Directly managed and evaluated the work of 25 personnel, disciplinary procedures, performance, leaves of absence, grievances, work schedules and assignments.
- Conducted individual and group conferences with assigned staff to analyze case problems and to improve individual skills.
- Implemented programs through the use of in-service training, staff meetings, conferences, and special training programs authorized by the company.
- Conferred with other departmental officials on technical problems involving interpretation and application of policies, procedures, and regulations.
- Prepared and directed the preparation of records and reports using Microsoft Word and Excel.
- Assisted in the management of 120 personnel to ensure basic annual requirements were met established by the company.
- Held responsibility for the safe-keep, transport, and accountability of over $100 million in military assets using Microsoft Word and Excel.
0-5 years of experience
Delivered high standards of service to customers by making the most effective and efficient use of call center staff; managed 22 phone agents.
- Handle escalated calls from dissatisfied customers providing balanced solutions for outside the box issues regarding customer service or online services.
- Led recruiting, hiring, and training of new employees for general consumer service and online tech support.
- Generated monthly financial and department performance reports.
- Maintained department morale by increasing productivity by using creative team building activities.
0-5 years of experience
Led a dynamic team of 17-19 front line associate who receives calls from USA credit card holders. Developed and motivated the team to exceed standards of customer service experience. Delivered performance results.
- Provided continuous feedback, coaching, improvement on high quality customer experience for efficiency.
- Prepared and delivered monthly, annual performance reviews.
- Shared accountability to the business level function team.
- Motivated and developed associates. Empowered team members in their career development.
- Ensured timely administrative responsibilities of incentives and time cards.
- Evaluated and measured performance metrics (productivity, quality, business intent and customer experience). Communicated wins and opportunities to team.
- Directed / trained new policies and procedures.
0-5 years of experience
- Coordinated total patient care for 60 bed skilled nursing geriatric unit.
- Supervised R.N., L.P.N, C.N.A. and Unit Clerk staff for all three daily shifts.
- Assessed patient needs, designed and implemented comprehensive care plans.
- Continually monitored patient status and interfaced with physicians, families and entire healthcare team regarding clinical changes.
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
