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Additional Business Operations Resume Samples
Vendor Management Analyst Resume Samples
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0-5 years of experience
Responsible for managing, supporting, and directing all phases of the Global Supply Management chain for L&D while effectively partnering with Global Procurement, Finance, L&D leaders, and third-party vendor suppliers.
- Partnered with business stakeholders to interpret and define business requirements, suggest and/or source L&D suppliers to fill existing supplier capability gaps.
- Lead, direct and managed third party vendor partner relationships and ensure all annual activities associated with Global Procurement, AEMP and Risk Supplier regulations and procedures adhere to [company name] compliance guidelines.
- Supported GSM, AET and Information Security governance and technology engagement processes throughout the contract lifecycle.
- Documented, interpreted and approved Master Service or Statement of Work Agreements including deliverables, scope and timeline for completion.
- Lead and facilitated vendor partner performance assessment conversations and determine course correction action plans as applicable.
- Administered fee based charge back process.
- Created and maintained L&D vendor database which was leveraged by learning colleagues and internal clients.
- Submitted and managed Purchase Orders and responded to incoming emails in queue.
0-5 years of experience
- Analyzed and mitigated risks from Vendor relationships and Vendor Performance Management
- Continuous vendor monitoring and maintained detailed documentation in contract management
- Coordinated various internal functional teams to enhance proactive vendor management efforts
- Created and fostered strong partnerships with other business leaders, senior line of business managers, and vendors
- Developed and implemented specific Vendor Management Plans for new vendors
- Cooperated with internal lines of business to administer measurement and monitoring of SLA’s and vendor score cards
- Developed and maintained an in-depth knowledge of/adherence to various regulatory agencies’ guidance relating to third party vendor management
6-10 years of experience
Managed relationships with specific vendors and serve as the organization’s point of contact
- Evaluated proposals and assisted with vendor selection
- Coordinated vendor processes and methods to approve vendors
- Tracked, reported and evaluated vendor performance
- Troubleshot vendor issues
- Managed contractual agreements
- Certificate of Insurance (COI) management
- Performed Due Diligence on new vendors
- BankTel Systems – vendor database management
0-5 years of experience
- Managed mobile department, ensuring proper budget control and cost savings
- Engaged with mobile vendors (Verizon, ATT) on contracts, services, devices, billing, etc
- Participated in bill reviews with mobile vendors to gage data usage across multiple accounts and minimalize overages
- Collaborated with multiple teams to assist with acquisitions and ensure a smooth transition
- Asset management utilizing vendors for software, licenses, hardware, etc
- Presented to new hire classes and was SME for mobile. Explained options and answered any questions regarding mobile
- Help guide and train support teams (T1 and T2) with latest department updates
- Utilized Excel to build, manage and analyze reports (VLOOKUP, pivot tables)
- Used AirWatch/ DEP as MDM to manage mobile devices
- Supported escalation ticketing queue
6-10 years of experience
- Effectively manage significant vendor relationships and build processes and communication channels to incorporate areas such as Legal, Credit, Risk and Audit early in the sourcing due diligence phase as well as during ongoing review efforts resulting in early identification of potential project issues and a better overall risk profile.
- Manage multiple vendor sourcing projects from due diligence through fruition and contract execution. Ensure annual service levels are achieved.
- Review contracts for language requirements specific to the vendor need, monitor and assure compliance with the terms and conditions of the contract.
- Provide training and ongoing monitoring of projects and vendor tracking during acquisitions, mergers and conversions.
- Provide corporate-wide guidance in the monitoring of critical third party relationships to ensure awareness and understanding of the vendor process, consistent quality service, and reduce costs for Old National and the business units.
- Maintain tracking tools to promote efficiency; enhanced time management within the department to guarantee prompt reviews and remediation’s resulting in satisfied internal and external customers.
- Implement, maintain and ensure all guidelines and processes set by the CFPB, OCC, FFIEC and FDIC are adhered to in a banking environment.
- Participate in banking audits throughout numerous areas of the bank.
- Update and maintain the Vendor Management program and procedures
- Ensure compliance with various regulations.