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6-10 years of experience
Lead strategic sourcing events, contracting activities, contract management, and supplier management
activities. Subject Matter Expert for implementation and support of procurement requisition system.
- Reduced complexity and overlap in our Vendor Portfolio in a systematic annual review, which
- Mitigated business risk and improved delivery of services by engaging cross-functional negotiation
- Increased effectiveness by mentoring, guiding, and inspiring the engagement of team members.
- Developed a Vendor Portfolio catalog, providing a foundation for metrics reporting.
- Participated as a Subject Matter Expert and trainer in the successful implementation of an SAP- based procurement requisition system, including delivery of 26 training classes.
0-5 years of experience
Responsibilities included Vendor Partnerships, Risk, Compliance and Performance activities for a nationwide Field Services Organization. Oversees the selection, qualification, on-boarding, management, measurement and review of vendors to ensure that the company receives quality and service at the lowest cost of ownership.
- Implemented and maintained vendor scorecard program to measure nationwide performance of 95 vendors with an emphasis on Time, Quality, Support and Compliance improving overall performance by 30%.
- Improved supply chain by maintaining a vendor management information repository to enable the ability to research, interrogate, analyze, trend, create reports and support a comprehensive KPI dashboard.
- Implemented and maintained a comprehensive Corrective Action Request program to effectively manage end to end all incidents, improve performance, and identify trends and best practices. Format adopted across the [company name] organization.
- Created and implemented new vendor partnership program to support $350 million annual business model improving efficiencies by 30%.
- Increased efficiency by evaluating team performance, re-organization, training and clearly identifying roles, responsibilities and standards.
6-10 years of experience
Managed the order and fulfillment of over $250MM of residential valuation products annually.
- Developed and implemented a communications plan to proactively manage the relationships with 10 National Valuation Providers.
- Created a proactive fulfillment model which communicated with Production and allowed the valuation providers to focus on the most critical products needed. Set vendor priority based upon loan characteristics (contingencies, anticipated closing dates and lock expirations).
- Developed and implemented new processes to reduce the number of Origination Appraisal corrections requested by 35% over a 12 month period.
- Reviewed procedures and created a capacity plan for appraisal ordering which eliminated non-value added tasks and improved productivity by 20%.
- Modified the allocation strategy to better leverage the strengths of the valuation providers by moving volume to those providers with the best quality and turn times.
0-5 years of experience
Managed overall relationships for information technology strategic outsourcing partners.
- Monitored performance of Tier 1 vendors through established governance structure that included monthly service level, contract change, issue management, and financial reviews, as well as quarterly executive meetings to ensure customer expectations were met or exceeded
- Worked with key stakeholders and vendors to establish annual goals/objectives and monitored progress throughout the year, including providing course-correction guidance as warranted to guarantee agreed service
- Successfully negotiated a multi-year IT outsourcing contract that resulted in a savings of $3M over the term of the agreement
- Provided recommendations to IT management for resolving contractual and service delivery issues and served as escalation point when parties could not reach agreement
- Ensured vendor compliance with key contract deliverables by reviewing evidence based on agreed schedule with IT management and vendors
- Developed and implemented vendor invoice review process improvements to validate charges that resulted in a savings of $300K in 2013
- Drove contract Changes and Amendments by clearly defining scope, responsibilities, schedules, and assumptions
0-5 years of experience
- Increased sales 100%+ year-over-year for a major consumer electronics manufacturer on the [company name] retail website
- Negotiated multi-million dollar merchandising and marketing contracts with sales team and C-level executives of major consumer electronics manufacturers
- Designed merchandising and marketing graphics for the [company name] homepage and consumer electronics storefront pages – successful campaigns generated up to 5% click-through
- Engineered internal Excel/SQL tools that reduced internal report processing time by up to 60%
0-5 years of experience
Promoted from Project Coordinator to serve as On-Site Supervisor for all contract employees within IBM’s
National Deployment Support Center.
- Recruited, trained, and managed a highly skilled team of 35 to 75 employees for financially critical
- Evaluated employees’ performance and issued awards, pay increases, and constructive feedback.
- Worked with Senior IBM management to ensure increased productivity and customer satisfaction.
- Worked with Senior CCI management with employee and financial concerns.
- Developed and implemented perfect attendance reward system which improved attendance.
- Created new orientation and training manuals reducing the training period by 2 days.
- Updated all documents and processes to streamline workforce.
0-5 years of experience
Manage all program benefit vendors while performing regular cost savings analysis and compliance reviews. Work in conjunction with Strategic Product Development to procure new vendors and offer solutions for new products from inception to launch.
- Manage time-sensitive file reviews for AD&D providers to ensure compliance with state requirements.
- Conduct quarterly vendor reviews to address issues and explore new opportunities to improve program profitability.
- Converted a benefit vendor and brought service in-house, saved company $100,000 and eliminated risk of increased attrition in membership programs.
- Performed cost savings analysis on benefit vendors, saving $350,000 annually in the first review and $100,000 + in the second.
- Created a national hotel savings network to bring a more robust solution to our program members and eliminate 3rd party costs, increasing the size of the hotel network for members by 654%.
0-5 years of experience
Managed all aspects of relationships with publisher to achieve revenue and profitability goals.
- Drove initiatives across cross-functional teams to improve vendor and customer experience while meeting tight deadlines.
- Developed and executed negotiation strategy to achieve financial goals for books business.
- Partnered with vendors to resolve chronic issues including data quality, transportation and automation of feeds.
- Established an improved system for reviewing Nielson data on a weekly and annual basis.
- Developed a standardized reporting process for deals reporting, and worked with cross-functional partners to develop updated standards for nominations.
- Conducted financial analysis and identified business opportunities in assigned categories of travel and calendars to reach growth targets.
0-5 years of experience
- Managed over $125M business over diverse supplier base
- Launched confidential new product line worth $8M in revenue and $4M in profit for Nov 2013
- Facilitated successful new product launches across multiple international marketplaces
- Negotiated long-term vendor contracts and payment terms
- Guided young talent through internships and shadowing
0-5 years of experience
Leadership position assisting in establishing new Closing Agents Vendor Management department, the oversight to manage, foster and maintain a network of 3000+ qualified Closing Agents, Attorneys, and Title Companies to allow for optimal levels of client service, performance and quality to be obtained.
- Provided full Operational closing support to a full suite of origination and default related products and services to top national and regional mortgage originators and servicers.
- Coordinate and conduct training and conferences to ensure an optimal level of client service, performance and metrics are obtained.
- Updated policies to meet current compliance standards and procedures for regulatory agencies including but not limited to the CFPB. Also reviewed advertising materials for compliance with all regulatory lending laws.
- Utilized existing reports and created new reports to monitor vendor performance and provide data for monthly vendor scorecard.
- Ensure accurate transmission of loan information by reviewing Lending Portal (LPS/MSP).
- Conduct offsite/onsite seminars, representing company at industry trade shows.
- Developed and implemented departmental procedures and system enhancements to improve customer service and performance resulting in companywide efficiencies in time management and cost savings.
0-5 years of experience
- Managed outsourced call center operations within performance and cost guidelines.
- Increased calls handled per hour 19% by improving call scripts and shifts
- Reduced cost per call for annual savings of approximately $250,000
0-5 years of experience
Implemented and managed the company’s Simulation Lab, the first of its kind in the
Home Health Care industry
- Designed and implemented an on-line resource center geared to assist staff with scheduling and accessing information related to the SIM Lab
- Coordinated with multiple business areas to train and implement practices/policies
- Managed project to deploy CareVoyant software training implementation for all business
- Appointed training liaison assigned to assist team with implementation of new time and expense system
- Created and implemented learning and development end-to-end processes which
- Partnered with other training managers to create and deploy centralized learning and development strategy
0-5 years of experience
Facilitated comprehensive strategies for supplier engagement, negotiation, contracting, performance management, issue resolution, and cost reduction for Clearwire Engineering stakeholders, enabling them to meet operational and strategic objectives.
- Managed top enterprise projects by leading and driving the strategic sourcing process for a portfolio of over 25 Engineering based suppliers ($140M) through the full SCM life-cycle covering proactive identification of project need, development of requirements,
- Monitored and managed supplier contracts to identify areas to drive cost savings; tracked budget vs spend for forecasted renewals and new projects. Recommendations developed for key suppliers and provided. Worked with Business Owners in negotiating favorable prices, terms and conditions for existing Supplier contracts by delivering $9M in savings and costs avoidance to Clearwire during 2012.
- Liaison between vendors and Clearwire to provide consolidated communication ensuring consistent messaging throughout the lifecycle of the contract. Utilized technical background in translating business requirements and technical requirements into Clearwire sourcing
- Facilitated Engineering business areas through comprehensive supplier management. Identified key suppliers and conducted monthly/quarterly/annual business and operational reviews.
- Scheduled and conducted meetings with internal customers, vendors, and other support organizations. Documented deliverables, assisting in the creation and monitoring of work plans, training on the tools, processes, and procedures used to manage the program.
0-5 years of experience
Utilized several marketing techniques including social media and professional networks to locate and enlist
vendors willing to complete preservation work on pre-foreclosed properties.
- Consulted with prospective vendors on all aspects of property preservation including vendor requirements,
- Reviewed and updated vendor applications and ensured information on MCS vendor network remained current.
- Created and maintained project management spreadsheets in order to track projects and project deadlines.
- Applied vendor retention processes by providing feedback to vendors, offering access to training materials, and maintaining constant contact.
0-5 years of experience
Manage operations for purchasing for supplier management team, which supports 48,000 employees with a $7 million budget. Responsible for coordinating staffing contracts ranging from $100K to $150 million. Collaborated with global procurement group on all vendor contracts. Responsible for work statements, contract documents, business cases, purchase summaries and requests for proposal.
- Identified system problems during end of fiscal year and comprised mitigation solution to help sourcing team catch missing or lost orders; changes were made to system back end for MSIT
- Successfully managed fiscal year end rush, 70% of total annual spend; recognized by stakeholders for presenting new solution via effective road shows
- Responsible for facilitating the planning of future improvements to manage multimillion contracts in order to streamline end-of-year churn
- Providing input and testing of DocuSign program to automate what is currently a paper driven process
- Redefined processes and increased efficiency by identifying mitigation points and encouraging feedback from MSIT stakeholders such as engineering, solution delivery and solution management delivery teams
- Identified system problems during end of fiscal year and comprised mitigation solution to help sourcing team catch missing or lost orders; changes were made to system back end for Microsoft Information Technology (MSIT)
0-5 years of experience
- Integrated vendor’s EDI systems with Amazon’s. Worked in both X12 and XML formats, troubleshooting issues with the integrations.
- Managed 220 drop ship vendors across multiple categories operationally against various metrics and made sure all customer orders were being processed on time.
- Successfully led a multi-department project to launch enhanced delivery for all drop ship vendors.
- Reduced onboarding time for new vendors from 182 days to 69 days via kaizens and other projects.
- Created standard work around many internal processes to make the program more scalable.
0-5 years of experience
Managed and supported vendor relationships; identified, developed, and implemented opportunities with seven vendor partners in order to drive positive strategic outcomes from new projects and initiatives.
- Oversaw quality support for global vendors. Monitored and provided feedback on vendor performance while driving optimal operational results.
- Delivered day to day administrative support for the Witness playback and recording tool.
- Liaised between business units and the support team on all system related issues.
- Provide perspective and expertise for the IT support team as a consultant for system upgrades.
0-5 years of experience
I am responsible for the overall performance of our 3rd party vendor by actively training, managing, and overseeing day-to-day operations of a staff of 42 Customer Service agents, two Team Managers and an Operations Manager.
- Based on success and performance of the vendor we increased call volume from 6,500 calls per month in 2012 to 32,000 calls per month in 2014.
- Hold team accountable against established metrics: average handle time (AHT) of less than 330 seconds per call, minimum quality assurance (QA) score of 95% or greater, average dollars collected per hour of $300 or greater and net promoter (customer satisfaction) score of 60 or higher.
- Drive performance through regular meeting with leadership, identifying opportunities for improvement, developing actions plans, and monitoring the results achieved.
- Provide new hire and other department-specific training as required to our vendor to ensure consistency and best-in-class performance.
- Responsible for the ongoing relationship between HFDS and our 3rd party vendor.
0-5 years of experience
Audited, critiqued, and wrote reports on individual work processes of Independent contractors and Affiliated Pro-Shops (Direct Repair Facilities.)
- Audited individual files, Shop procedures, and suggested operational proficiencies to enhanced overall business success.
- Enlisted New Direct repair Facilities and administered contracts toward the agreement.
- Completed Monthly reports regarding my activities and overall success of the program.
0-5 years of experience
- Managed vendor productivity, monitors workload, and ensures that quality standards and revenue goals are consistently achieved.
- Successfully allocated territory to improve Vendor scores statewide. The territory scorecard increased 13 points, from a 73 to a 86.
- Interacted with vendors to ensure adequate communication regarding goal setting, performance, work flow guidelines, and other vendor related responsibilities.
- Provided analysis of territory for strategic planning for future opportunities
- Monitored and maintained compliance scores in order to improve vendor performance and appropriately allocate work
- Effectively negotiated pricing with new and existing vendors to maximize profitability
6-10 years of experience
Provided agents and vendors with quarterly scorecards and provided communication as to how they
are measured individually within the performance guidelines and within their own market.
- Assisted agents with sales, pre-marketing, accounting and reimbursements issues.
- Reviewed reports to determine if agents and vendors needed to be added or removed; selected,
- Ordered and created inspection reports and provided the report to the appropriate department.
- Managed outsource companies, implemented training and development programs.
0-5 years of experience
Met the demands of a dynamic 3,500 vendor network
- Developed cost-reduction and compliance-maximization strategies
- Resolved vendor- related escalations and devised quality metrics for the vendor panel
- Responsible for daily volume and quality assurance reports
0-5 years of experience
Contract position — Renewed 3 times until maximum time allotment met
- Participated in weekly sales reviews and managed assortments by style, color, and size to exceed sales plans. Monthly volume of approximately $2 million.
- Supported every category of apparel at Amazon: baby, children, youth, juniors, men’s, women’s, luggage, and costumes.
- Created purchase orders for hundreds of brands, averaging 1,000 new SKUs weekly.
- Assisted vendors from start to finish in the Amazon item set-up and creation process.
- Maintained and updated product cost, retail price, content, images, and data quality for the entire apparel catalog.
- Coordinated the launch of all new apparel products on the website.
- Executed special projects: verified/obtained the lowest price against our competitors for key items, corrected mis-categorized products, and partnered with the photo studio to correct imaging discrepancies.
- Daily use of MS Office, imaging, BIW (Inventory), ABIS (Amazon Buyer Information System), ACT (Authoritative Change Tool), and GIM (catalog update) applications.
10+ years of experience
Product manager for paper-based delivery channels including payables, receivables, and Retained Assets/Corporate Liquidity Program (RAS/CLP). Established the strategic direction of products related to planning, development, marketing and support. Consistently promoted throughout career to positions of increased responsibility.
- Identified, implemented and communicated annual pricing increases across the business unit achieving additional revenues from existing clients. Up to $1.5m per year for the past 10+ years.
- Part of a team that wrote scope, and identified business requirements to implement a third party vended solution to integrate a banking solution for two Fortune 500 clients resulting in increased RAS/CLP revenues of $3.8M.
- Led business unit for capital management including identification of projects, appropriations requests, project prioritization and general oversight of up to $2M in annual capital budget.
- Regularly sought out by internal partners to resolve critical client/operational issues related to account analysis, general ledger/exception reconciliation, interpretation of regulatory changes and the Federal Reserve Bank’s banking relationship with Northern Trust.
- Proven expertise in the application of product and market knowledge to regulatory and compliance changes, proactively identifying potential internal and external risks, as well as opportunities for new, value-added risk mitigation services.
- Created in-depth RAS/CLP product strategy document with current/future state assessments. Future state strategy included recommendations for a new, fully integrated banking platform that would generate an additional $1M in annual revenue from existing client base.
- Demonstrated track record of building enduring client relationships with mid-market through Fortune 100 companies. Frequently contacted by clients to provide knowledge and expertise on operational efficiency efforts within their organizations.
0-5 years of experience
Demonstrated Accomplishment: Working directly with the organizations major software developer to improve project delivery times by 27% as well as reduce project costs. Accomplished by implementing more structured project definition, project planning and project control processes. These changes have enabled the organization to get software modifications out to clients on or ahead of schedule, reduce project costs and facilitate better use of resources.
- Managed project development and project management with software developer.
- Worked closely with business stakeholders and development team to determine business needs and project requirements and then worked with outside vendors to ensure that the final product would meet stakeholder expectations and was delivered within the expected time frame.
- Coordinated and prioritized the implementation of 8,000 – 10,000 hours’ worth of development in conjunction with outside vendors.
- Executed details with regular consistency and monitored potential setbacks from those details while always keeping an eye on the big picture.
- Monitored all risk, resource and scheduling issues and maintained all stakeholders informed on all project details.
- Translated different modules/areas within ERP system to Spanish.
- Screened and reviewed all outside vendor technical documentation and when needed, translated documentation from Spanish to English in order to assist management and software developers with outside specifications/requirements.
- Served as a Steering Committee member working closely with organization’s software developer, assisting them with product direction of their software.
- Fostered and improved relationships with organizational members, clients and vendors.
0-5 years of experience
Coordinate attorney firm file transfer procedures including tracking and reporting successful fillings of notice of appearance and substitution of counsel as required. Analyze and prepare transfer recommendations. Execute project plan for large and small scale transfer events. Responsible for ensuring the bank receives the value we require for vendors we do business with.
- Recognized for improving project plans to an automated process using formulas on Microsoft Excel
- Successfully completed three entire projects transitioning materials from firms the bank no longer has a business relationship with to partner firms
- Exceeded expectations by assisting peers with their projects while meeting strict deadlines
- Trained department on past experience with collateral workflow
10+ years of experience
Managed a panel of real estate appraisers while monitoring their customer service to meet client expectations
- Worked directly with clients throughout the entire order process ensuring quality and satisfaction
- Adhered to strict deadlines while staying within company compliance in a highly regulated environment
- Developed fast-paced production skills with no margin for error while operating multiple software programs simultaneously
- Cultivated supervisory skills such as hiring, terminating, scheduling, and other administrative tasks to assist management
- Maintained thorough knowledge of current government industry standards through consistent training
- Personally developed training programs and mentored numerous new hires over my 13 year career
- Recognized yearly for my punctuality and attendance
6-10 years of experience
- Created, managed, and distributed internal and external communication, product and sales documentation, promotional and reference material, issues notifications, and job aids for key service launches and service updates
- Developed and delivered training to end users and stakeholders
- Trained and coached internal and external sales and save teams
- Facilitated training and train the trainer sessions via WebEx, in person, and teleconference
- Authored, updated, and managed over 1000 documents in a proprietary content management system
- Documented internal and external channel technical requirements, processes, and procedures
- Planned, implemented, analyzed, and managed the activities, budgets, and performance for inbound consumer sales, outbound business to business, third party verification, automated messaging, print, and fulfillment vendors
0-5 years of experience
Managed the oversight of the Bank’s third party vendors
- Conducted consumer compliance testing and monitoring to ensure vendors performed to service level agreements
- Planned organized, trained, directed and controlled effective implementation of the vendor management program
- Performed evaluation reports at vendor’s location as well as remotely
- Generated reports to be used by senior management on trends, findings and recommendations
0-5 years of experience
Maintained portfolio of over 300 assets to include negotiations, contract management,
liquidations.
- Developed a special assets distribution system to manage and liquidate negative proceeds assets.
- Developed and implemented a successful performance rating system and a geographical case load
- Conducted monthly training sessions to educate the company on new technology developments.
- Developed the company training manual as well as the company Policy and Procedures manual for the company during key development stages.
- Ranked “Top Producer” for 5 consecutive months for the highest percentage of assets closed per
0-5 years of experience
- Internet company via Amazon
- Increased revenue generation 250%
- Re-engineered/organized warehouse merchandising scheme resulting in 162% production improvement of stocking merchandise, on time filling & packaging orders for shipment.
- Negotiated long term purchasing agreement with primary vendor/supplier(s).
- Oversee HR, Accounts Payable/Receivable and payroll accounting
- Reduced Customer Service Complaints 172% by improving Customer Service via Six Sigma.
- Increased merchandise listings through Amazon, sales, tracking of sales by 110%.
0-5 years of experience
- Organized, produced, promoted, and executed events under budget with creativity and uniqueness to surpass the clients
- Contact and book vendors, researched and found new performers for events and maintained the office space (events
- Proficient with QuickBooks to ensure accuracy in our accounting department
- Organized and coached a team of 3-7 interns
10+ years of experience
Created and managed RFx process for new and existing vendor relationships managing through entire process to completion
- Managed 200+ global vendors with $30M spend across multiple, diverse international business organizations
- Lead the delivery of products and services, including inventory control, vendor relations management, content and use analysis, product comparison evaluations and other activities designed to minimize cost and maximize value
- Maintained relationships with vendors to monitor SLAs, provide internal vendor reviews, and competitive product analysis and trials
- Coordinated contract negotiations among multiple stakeholders and regions to ensure appropriate business representation, engage with businesses to review and validate services and usage requirements, confirm vendor terms of use conform to stakeholder’s needs, create consensus among all parties around cost allocation and budget commitment
- Proactive, ongoing review of Supplier Risk requiring vendor scorecards, financial viability review, Disaster Recovery plans
- Served as SME for all managed vendor products and services to global organization
- Provide ongoing finance analysis and review of stakeholders service portfolio to ensure ongoing need, maintain compliance, and rights management
0-5 years of experience
Facilitated all vendor management
- Created and tracked weekly staffing reports
- Conducted new hire orientations and managed termination process and exit interviews
- Established and maintained relationships with key stakeholders to stay current for hiring business needs
- Interfaced daily with multiple business partners
- Maintained and vetted candidates through Applicant Tracking System (ATS)
- Managed on-site staffing
0-5 years of experience
Insure bank contract terms are met by real estate agents and brokers
- Assigned and managed broker price opinion and appraisal reports
- Communicated daily via phone and email with real estate agents and appraisers
- Researched property information
- Trained new employees on processes for assigning broker price opinion and appraisal reports
- Helped accounting department resolve payment issues
- Tracked broker price opinion and appraisal report progress to completion
- Managed team covering west coast territory
0-5 years of experience
- Communicated daily with vendors and reported to account coordinator
- Solved technical and artistic issues
- Implemented live website updates and wrote vehicle descriptions and managed social media outlets for vendors
- Created and sketched layouts for website ads and specials
- Updated third party sites, applied spotlight ads for auto-trader and secret shopped clients
- Managed Inventory and created reports for cost per lead and secret shop results
- Quality checked websites and proofed materials to solve potential issues
- Coordinated efforts with all in-house departments: SEO, SEM, Copy, Art and Coding
0-5 years of experience
Manage key corporate vendors increasing profitability through strategic improvements.
- Implemented processes and procedures to improve efficiency of help desk processes relating to vendors.
- Developed policies and procedures to streamline the process of installing safes.
- Monitor contractual agreements and SLAs to measure compliance for vendors.
- Assess and select vendors emphasizing cost, product delivery and Customer Service.
- Manage end to end processes which include analyzing root cause and driving action plans to resolution
- Negotiate changes to contracts (SOW) and drive cost saving initiatives
0-5 years of experience
Responsible for vendor onboarding and territory management
- Monitored vendor productivity and performance
- Provided vendors with the tools needed for ancillary work deadlines
- Logged titles for quality control and title product checks
- Produced and Accounted for monthly vendor Invoices
0-5 years of experience
Manage vendor relationships for $700 million product line of handsets and accessories, including contract and cost negotiations with annual savings of $30 million, and vendor credits totaling more than $35 million annually.
- Partner with internal legal and accounting teams to ensure proper contract development in Ariba contract management system and recording of billing and credits, respectively.
- Created and implemented a Vendor Score Card, enabling the business to rate vendors on Key Performance Indictors in delivery, flexibility, quality, service and support, resulting in operational improvements.
- Lead Quarterly Business Review sessions with vendor partners and [company name] senior management; goal to discuss prior quarter performance and improvement targets for upcoming quarters.
- Partner with marketing teams to coordinate promotional handsets and manage margin requirements.
- Develop and distribute internal communications on handset pricing to retail store locations and agent partners.
- Developed Sales Operation department’s Vision, Mission and Value statements. Led the development of organization-wide award programs, including communication of award criteria, solicitation and review of nominations, leader of the award committee, and communication of award winners.
- Present at regional events to update field teams on product assortment.
- Volunteer with Earth Day activities, Bring your Child to Work days and United Way campaigns.
0-5 years of experience
Manage one of our largest vendors who handles 100% of our service/retention volume
- Consistently outperform budget of $3 million
- Create training materials and document processes to provide uniform and efficient training
- Train agents on all policies, procedures, product knowledge and systems
- Provide floor support to help answer agent questions
- Create high performing retention teams that were consistently above goal. Turned a cost center into a profit center in 9 months by improving conversion by 5 percentage points and a consistent average revenue per call of $5
- Work closely with internal partners to ensure all product initiatives launch on time and error free
- Report daily KPI updates to CEO, COO and VP’s
0-5 years of experience
- Primary responsibilities included asset assignments based on client parameters, database management and performance evaluation. Initiated new training software and training curriculum which increased productivity and performance.
- Participated in new software/database creation, and assisted with system migration increasing ease of access and production
- Collaborated with executive management to outline company and client goals and execute goals.
6-10 years of experience
- Contributed to company growth by creating and successfully executing sales and advancement initiatives
- Developed partnerships with Marketing, Operations, & other departments to drive growth of the business and enhance processes
- Headed training and development of representatives which included systems training, etiquette training and instilling the importance of customer service
- Work in collaboration with upper management to effectively staff and place representatives across three call centers
- Devised improvements to monitor representatives’ client satisfaction and retention
- Manage a call center of 85 employees
0-5 years of experience
Coach and develop team of remote scheduling, forecasting and intraday analysts who are responsible for supporting over 300 agents across three contact centers, and our outsourcing partner.
- Responsible for Business Continuity Plans covering three sites and several lines of business within each site.
- Create and refine Workforce Management processes and tools used to increase scheduling and forecasting
- Manage 3rd party vendors for staffing resources, software resources, and call center outsourcing.
- Maintain telephony system through partnership with telecom teams, made improvements to customer experience within telephony system and to reduce call volume through automated telephony solutions.
- Partner with internal teams to ensure open seats in all sites are filled proactively based on attrition rates.
0-5 years of experience
Develop new vendor policy for company; work with Westlaw Court Express staff, Thomson Reuters Human Resources and Finance to implement new controls surrounding hiring of new vendors
- Perform a quarterly audit of current vendors who exceed $10K in spending and purge those that have not been used within a year
- Negotiate with current vendors to obtain best pricing; identify locations where agents are too expensive and assist Research Associates with locating new vendors in problem areas
- Maintain online sources; work to disseminate information among teams and ensure that researchers are utilizing online tools where appropriate
- Create and implement new team member orientation training program
- Manage New Client Team; conduct due diligence background searches on individuals and companies; develop and maintain relationships with due diligence clients; review researcher’s work to ensure accuracy
0-5 years of experience
Oversight of repurchase process through 5 departments insuring repurchase is complete, loans reset and accounted for correctly
- Identify process gaps and work with department managers to create and implement process changes to correct
- Track loans approved for repurchase and verify loans were funded while capturing and managing potential delays
- Research and solve discrepancies each month between data base, reports and repurchase general ledger
- Act as SME for Repurchase and support ad hoc questions and escalations from internal teams and external clients
- Confirm receipt and/or location of collateral for all repurchased loans
- Manage vendor relationships with 12 different title companies
0-5 years of experience
Manage a team of six (6) bankruptcy members and bankruptcy vendor, National Bankruptcy Services (NBS). Responsible for the day to day operations of the department and oversight of the operations of the vendor for an average of 15,000 bankruptcies accounts. Review and update policies and procedures to ensure investor requirements are met and within statement of work.
- Conduct Monthly audit on sample sizes of work performed by vendor.
- Review results and conduct meeting to addressing issues base on audit results.
- Created an issue log in order to identify trends/issues; this is to be work with vendor to provide changes to P&P’s in order to fix issues.
- Work directly with analytics to create reports specifics to department’s needs.
- Bankruptcy department is also responsible for the day to day operations within the company and is responsible for all the bankruptcy related issues and Policies and Procedures affecting all of servicing for all investors.
- Responsible for all investors audits related to Bankruptcies; providing answers to questions and resolutions to issues.
0-5 years of experience
Created, implemented, and continue to grow and monitor the Vendor Management process which includes a revolving pipeline of 1500 -2000 loans per month.
- Establish and maintain relationships with each vendor with a focus on training to meet the Clients’ service level agreements.
- Onboard, train, and present policy and procedure change controls for a nationwide attorney network of 90-100 firms.
- Partner with Product Managers to ensure a timely and accurate portfolio progression.
- Analyze daily reporting and identify issues and areas for opportunity to support vendor performance.
- Lead Vendor Portal project working with developers to build, test, enhance, and launch to all vendors.
0-5 years of experience
Handle the day to day relations with [company name]’s background screening, drug testing, and unemployment vendors.
- Manage corporate team in charge of handling day to day background check, drug test, and unemployment processes.
- Escalating concerns from field office to vendors and communicating information back to the operations
- Ensuring that all expectations are being met as set forth in contractual agreements
- Oversee drug testing and background check programs for all locations and ensure compliance at each site.
- Audit and approve vendor invoices, initiate disputes as needed, and reconcile all invoices at year end.
- Reporting of vendor performance and site/client statistics for background screening, drug testing, and unemployment liability.
Vendor Manager Duties and Responsibilities
Daily job duties performed by vendor managers differ depending on the types of products being sold by the company and the number of vendors being used to supply the products. The core tasks associated with this job are universally the same in all companies, however.
Find Vendors Vendor managers research vendors to find the best products and prices available within a given market.
Establish Standards Vendor managers establish standards and guidelines for vendors, monitoring vendors to ensure these policies are being followed.
Hire New Vendors Vendor managers conduct interviews and meetings with new vendors.
Negotiate Contracts Vendor managers negotiate new and existing vendor contracts.
Cultivate Relationships Vendor managers cultivate and maintain relationships with vendors by communicating with them frequently to answer questions and check their satisfaction levels.
Monitor Sales Trends Vendor managers monitor sales trends, noting which items are selling faster than others, and write reports displaying this data.
Attend Company Programs Vendor managers attend company training programs and meetings.
Vendor Manager Skills and Qualifications
Vendor managers find the best vendor deals, negotiate contracts, and maintain strong vendor relationships while representing the company. When hiring vendor managers, employers look for candidates who can display all the skills needed to perform well in this career:
- Sales – to hire vendors and monitor sales trends
- Interpersonal skills – vendor managers interact with a variety of vendors, speaking with people of all ages and backgrounds
- Critical thinking – to determine the best vendor prices and products available
- Communication – vendor managers use written communication skills to write reports, vendor guidelines, and contractual language
- Computer skills – vendor managers use computers to write reports, perform research, and monitor sales data
- Negotiation skills – to discuss new contracts and rewrite existing contracts with vendors
- Multi-tasking – vendor managers interact with several vendors every day and manage many different daily tasks
Vendor Manager Education and Training
A bachelor’s degree in sales, marketing, business, or a similar field is strongly preferred by most employers looking for vendor managers. Many employers are willing to consider candidates with less education who have past work experience in management and/or operations. As extensive amounts of travel are necessary for this job, vendor managers also have to have a valid driver’s license to pursue this career path. Little training is provided to vendor managers who already have the necessary experience and education to perform their job duties. Vendor managers typically begin to assume normal work tasks immediately upon being hired. In the first few weeks of employment, they work more closely with sales directors as they begin to learn their regular duties.
Vendor Manager Salary and Outlook
Employment statistics provided by the Bureau of Labor Statistics show that purchasing managers, buyers, and purchasing agents occupied more than 500,000 jobs in 2016. Their data shows that jobs for these professionals are likely to decline by three percent through 2026. Purchasing managers, buyers, and purchasing agents earned $66,610 median annual and $32.02 median hourly pay in 2017. These professionals buy products and monitor purchasing agents, performing tasks that are similar to the normal duties carried out by vendor managers. PayScale data show that vendor managers earn $74,637 median annual income. Vendor managers commonly receive benefits packages from employers that include healthcare coverage with dental and vision insurance. Paid vacation days are typically included in benefits packages. Some employers also provide vendor managers with sales bonuses in addition to a base salary.
Helpful Resources
These valuable resources contain job listings, educational programs, practical tips, and workplace strategies for vendor managers who want to succeed:
The Global Contract Management Association – Visit this website to browse training programs, look for upcoming events, search for job openings, and use resources designed for all professionals who maintain business relationships. Vendor Management: A Comprehensive Primer – This book provides specific tips for vendor management, outlining important rules and offering strategies for solving common business challenges.
National Contract Management Association – Explore job postings, educational event dates, networking resources, and news updates for management professionals who work with business contracts at this website.
How A Vendor Manager Can Prepare For A Successful Negotiation: What You Need To Do BEFORE A Negotiation Starts In Order To Get The Best Possible Outcome – Read this book to discover multiple strategies for facilitating successful negotiations and achieving the best possible deal, skills all vendor managers need to master.
National Retail Federation – This website is designed for all retail professionals to provide job listings, event dates, and multiple resources for career advancement.
Supplier Evaluation & Performance Excellence – Learn how to evaluate vendors to lower risk, reduce costs, and achieve important business goals using the tips in this how-to book.
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Vendor Manager
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
