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Casino Manager Resume Samples
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0-5 years of experience
Oversee daily operations of a full-service hotel-casino with revenue exceeding $10 million annually.
Property features 175 hotel rooms, four restaurants, and employs more than 500 team members.
- Ensure excellent customer service through personal contact with customers. Effectively resolve customer issues and provide business solutions to meet customer needs. Provide escalation support as needed.
- Conducted comprehensive analysis of peak profit hours and corresponding payroll for multiple departments. Recommendations resulted $100,000 annual payroll savings.
- Conduct on-the-job training for customer-facing employees, including service staff and supervisors.
- Create and deliver performance evaluations for employees at all levels.
0-5 years of experience
Planned and directed all casino activities. Activities included operation of the casino floor, maintenance, drop, hard count,
soft count, analysis and revenue reporting. Developed marketing strategies to achieve performance goals. Ensured compliance with state gaming regulations. Developed and administered operating policies and procedures.
- Improved revenue reporting procedures, increasing efficiencies
- Implemented preventive maintenance program, improving machine operations
- Improved guest service and response times
6-10 years of experience
Consistently strives to develop team unity and enthusiasm.
- Developed and implemented top notch training programs for slot, table games and beverage depts.
- Manages daily operations of the casino in regards to staffing levels and assigns responsibilities.
- Responsible for staff hiring and performance evaluations.
- Ensures the safety of employees and guests.
0-5 years of experience
Direct and coordinate broad casino-wide activities to include planning, development, and implementation of policies and procedures, programs, staffing, safety and health training; and all other casino related areas
- Oversee all operational activities, review goal and work assignments with shift supervisors to ensure guest and staff security and safety
- Coordinate with all departments to maximize operational efficiency and productivity
- Maintain excellent public relations through use of customer service skills and effective dispute resolution
- Maintain asset inventory and control through effective use of policies and procedures
- Review and evaluate player ratings and make appropriate comping decisions
- Prepare, review and transmit activity and incident reports, departmental and government compliance reports to appropriate offices or agencies
- Identify current and future operational improvement plans to improve policies and procedures
- Develop advertising and promotional materials in coordination with the marketing departments to increase financial performance
0-5 years of experience
- Created daily and weekly schedules for 100 dealers and 20 supervisors.
- Created daily win/loss spreadsheets for each game, pit and entire casino.
- Worked directly with surveillance to guarantee integrity of casino.
0-5 years of experience
Manager responsible for approving payroll hours using Kronos and ADP.
- Responsible for ensuring outstanding customer service and enforcing set procedures and guidelines as submitted to the Missouri Gaming Commission.
- Edit and write compliance submissions to be submitted to the Missouri Gaming Commission for approval.
- Respond to guest concerns and follow up for satisfaction.
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Casino Manager
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
