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6-10 years of experience
Provided Level III client support to the corporate headquarters and New York office, while creating and maintaining system images.
- Created and implemented a system imaging process of the corporation computers reducing the setup time by half.
- Reduced maintenance cost by 50% for printer repairs.
- Maintained over 300 network accounts.
0-5 years of experience
Provided field service and advanced desktop support on service requests reported to the Varay’s help desk.
- Identified problems, troubleshot and provided assistance to end users.
- Consulted with management and reviewed projects and tasks to meet goals, time frames, and procedures for accomplishing projects and assigned tasks.
- Performed basic network administration of company network as assigned by IT manager.
- Performed various system maintenance and support duties as prescribed by IT manager.
- Assisted in the development and maintenance of standards, department guidelines, documentation, policies and procedures pertaining to PC and client hardware and software configurations.
- Prepared project status reports and keeps management, clients, and others informed of project status.
0-5 years of experience
Assisted and resolved a variety of issues for internal users on the desktops / laptops. Communicated and demonstrated new technology to non technical users in efficient manner. Collaborated with department colleagues and presented user point of view at initial project rollout.
- Worked closely with users from acquired companies to make transition to our systems smooth and minimum downtime.
- Researched different data phone technologies to select a platform to deliver mail to smart phones. Deployed new phones to users and resolved any issues to deliver this new technology successfully.
- Successfully migrated or rolled out operating systems moving from NT to 2000 and then to XP.
0-5 years of experience
Desktop break fix support, software installs new user setup, user training and preventative maintenance in all system.
- Provided administrative and technical support to field staff support on troubleshooting and documentation steps taken using a web-based ticket tracking system.
- Assist clients in the setup activation phones, configured Blackberries, Smartphone’s, PDAs, and cell phones.
- Installed, configured, deployed, supported and maintained applications on windows platforms.
- Supported troubleshoot and maintained network devices like but not limited to network printers, wireless network devices, routers, restored network connectivity for e-mail, fileservers, desktop workstations and laptops.
- Managed and scheduled on regular basis for corporate data using DLT data storage tapes, and responsible for quick access and off-site delivery for protection in case of a natural disaster.
6-10 years of experience
Selected hardware, developed implementation procedures, and managed roll-out of Desktop and Portable terminals for over 500 system critical devices used in the field by Medical Professionals for patient care.
- Pioneered and later implemented the migration of all end users from XP to Windows 7.
- Worked and negotiated directly with enterprise level vendor to select cost-efficient device for corporate wide use.
- Filled need for 24/7 on call technical support, responded to and resolved an average of 2 mission critical issues every weekend.
- On an average day, re-imaged 10 workstations, developed procedures to roll-out applications, and mitigated 8 – 15 high priority technical issues in the patient care environment.
6-10 years of experience
My responsibilities included supporting users in JP Morgan’s Human Resource Department and Entry Level Training Areas, answering as third level support for LAN administration on a Novell Netware 3.12 platform for Intel Systems. LAN environments include both Token Ring and Ethernet topologies using IPX/SPX and TCP/IP protocols. Managing user’s accounts and group rights using Novell utilities.
- Assisted the Moves and Change group by performing data transfers and integrating necessary applications onto new servers. Installation and support of TCP/IP applications such as Netscape, Forest and Trees and Lotus Notes.
- Managed application integration under Windows 3.1 using the Saber Menuing System and installation of LAN based applications on a Novell 3.12 server, serving between 75 – 200 users.
- Workstation memory optimization using management programs such as QEMM, Bluemax or DOS. Setting up multimedia hardware and configurations for Intel workstations
- Administration of users Lotus Notes E-mail system and monitoring mail moves as users enter and exit various training sessions. Monitored servers for virus like activities using Norton Administrator / Norton Anti-Virus. Managed help desk activities including telephone and hardware support.
- Application installation and instruction of a remote LAN Access application (RLA) used for LAN access from employee’s homes via modem. Applications supported include Windows 3.1, Windows 95, Windows NT 4.0, Microsoft Office 4.3 and 95, OnTime, Attachmate, Netscape, Saber Menuing Systems, Lotus 123, Word Perfect and Lotus Notes.
- Maintained department database for tracking user’s hardware inventory for charge backs for DCI support. Documented all projects and reported to upper management on a weekly basis.
0-5 years of experience
Responsible for diagnosing, researching and resolving network, hardware, operating system, and application software problems for classified and unclassified computer systems.
- Designed and developed a system to manage all Specialized Software Licenses for the Agency that enabled to provide fast and accurate service to Deployed Analysts.
- Responsible for developing the configuration of Deployable Analytical Systems Tools for Deploying Analysts.
- Researched, configured and resolved various network issues (TCP/IP, DNS, and VPN).
- Conducted network system security audits and review vulnerability assessments.
0-5 years of experience
- Managed over 8000 users across multiple systems, and provided second-level technical support for external and internal users.
- Provided remote desktop support and basic server administration.
- Maintained and updated application launchers.
- Setup new application for remote technicians to submit technical information and screenshots for tickets.
- Created new deployment application for newly imaged workstations.
0-5 years of experience
Supported 400 local and remote users. Including Windows 95, Windows 2000, Windows
XP. Support of Windows 2000 server systems, including RIS, VPN, Exchange 5.5, Active
Directory maintenance including creation and maintenance of users, printers and other
objects. Remote access by use of both dial-up and broadband VPN. Configuration of firewalls and Virus gateways.
- Created new corporate images for existing and new systems using both Ghost and RIS.
- Responsible for two-thirds of all closed calls.
- Developed process for resolving issues to better support end users.
- Creation and deployment of Easy Lobby program for controlled access to building.
- Updated Active Directory, deletion of old accounts, updating of current accounts, and creation of new accounts and objects.
- Responsible for Nortel Meridian PBX support, including creation of ACD queues, phone
0-5 years of experience
Supported UNIX printing, ZEH plotting, OS patch updates of UNIX based desktops in support of Landmark/Paradigm Geophysical applications
- Maintained strong client relationships with junior and senior geologists, ensuring customer satisfaction
- Redesigned maintenance schedule of SOALRIS desktops to prevent user downtime
- Expanded knowledge by completing VoxelGeo Systems administration course presented by Paradigm Geophysical
0-5 years of experience
- Researched and coordinated data from multiple sources to create new computer images.
- Established processes and procedures to allow standardization of configuring computers.
- Nominated for Peer Achiever Award in 2004 in recognition of organizational skills and attention to detail.
0-5 years of experience
Resolved Microsoft Office and desktop application issues as well as end-user support for over fifty departments with 150 users locally and over 1000 remotely.
- Logged all Remedy trouble tickets accurately as per the IT department best practices, maintaining complete documentation of problem cause, impact and resolution while reducing average response time from 6 hours to 2 hours.
- Performed system administration to include installations, maintenance, upgrades, patching, and support for servers, printers, software applications, and workstations.
- Maintained all laser and ink jet printer support and supplies and setup audio-visual conference rooms.
- Documented IT equipment inventory via asset management protocols.
- Created and maintained user accounts, groups, and computer accounts using Active Directory which included resetting passwords, disabling accounts, and adding users to security groups and distributions.
- Correlated server security firewall implementation, backup, disaster recovery and restoration measures for unplanned outages.
- Managed Nortel VOIP applications: Symposium Call Pilot/Telephony Manager/Contact
- Configured Checkpoint Firewall ACL’s and Network sniffers.
0-5 years of experience
Installed Microsoft Windows Operating Systems image on x86 bits platform.
- Maintain client desktop operations including network connections, troubleshooting application issues.
- Applied printer driver to desktops, communicated issues to the network team and also management.
- Managed desktops including new installation, maintenance, upgrading and replacement of desktop (HP/Compaq, and Dell Desktops)
0-5 years of experience
Responsible for setting up new users with appropriate security rights on Active Directory and shared file permissions based on bank standards
- Installed and configured new hardware and software problems, and replaced defective components
- Diagnosed computer hardware and software problems, and replace defective components
- Planned, coordinated, and implemented network security measures in order to protect data, software, and hardware
- Researched new technology, and implemented it or recommended its implementation
- Assisted network and system administrator with the hardware diagnosing and software configuration of servers
0-5 years of experience
Consolidated multiple Windows XP images to one universal image for use across all PCs in the Enterprise created and maintained in a virtual environment.
- Moved imaging process from Symantec Rdeploy to ImageX and the Windows Unattended Installation Kit.
- Updated internal WinPE XP based disc with various drivers and tools to add functionality.
- Moved from WinPE XP based disc to WinPE 3.1 Based on Windows 7 and created a customized tool set for use with imaging, diagnostics, data backup and recovery.
- Testing Windows 7 imaging and deployment for use in the Enterprise.
- Member of Incident Management team.
- Provide internal support to in house help desk associates.
0-5 years of experience
Solely responsible for design and support of all network equipment, providing 24/7 on call assistance.
- Managed inventory of technical assets, plus provided complete and accurate documentation.
- In charge of 8 Active Directory Servers, Exchange, Cisco Networking, SAN’s, Phone System and Enterprise Application Servers in a high paced developing site.
- Credited for excellent customer support to over 125 clients that were at local and remote locations.
- Implemented new hardware and software, improving high network traffic, and work efficiency.
- Responsible for managing network backup/restore solutions, while adding disaster recovery procedures.
- Recognized for new client computer installs, upgrades, including all virus and patch management.
- Handled all purchasing for network equipment, negotiating best prices, while keeping additional costs down recycling old equipment when possible.
- Collaborated with third party vendors to install new network equipment, and negotiated contract prices.
- Configured and administered DHCP, WINS, DNS, Services to implement a functional Intranet.
- Was recognized by owner as the most valuable asset to my department.
0-5 years of experience
Assisting Help Desk with trouble tickets, computer hardware, software, network repair and support including break/fix
- Developed and maintained MDM server for iOS creating greater security and control over corporate cell phones
- Upheld patch management for all workstation and servers via WSUS, keeping all systems up to date for security vulnerabilities and PCI compliance
- Developed inventory tracking system within Crystal Reports and Service Desk for asset management including servers, racks, switches, desktops, laptops, cell phones and air cards
- Created and helped develop new AD and OU structures for a new domain environment for multiple domains and forest migrations with secure grouping via GPO for each company and domain
- Managed Exchange 2007 and 2010 mailboxes and AD for new and departed users, maintaining systems stability and mail flow for managed and unmanaged users and mailboxes
- Created company standard imaging solution with WDS for all corporate desktops, laptops and café servers reducing downtime of machines in the case of an unrecoverable or unstable OS by up to 90 per cent
- Handled server upgrades and new installs for Dell and HP servers including decommissions, migrations and upgrades for all development, production and test environments ranging from Windows Server 2003 to Windows Server 2012
- Firewall and VPN security administration for users and cafes routing through a Palo Alto VPN and a Cisco ASA
0-5 years of experience
Worked with Windows XP Professional, Windows 2000, Windows Server 2003, Microsoft Exchange server 2003, Blackberry Enterprise Server
- Installed and managed Blackberry Enterprise Server in conjunction with deploying Microsoft Exchange Server 2003 while migrating from MDaemon mail server.
- Managed setting up new user accounts in active directory along with associated exhcnage accounts.
- Configured and installed new equipment, and moved existing equipment. Providing customer service to end users.
- Working as a project team member on various IT projects.
0-5 years of experience
Responsible for settings up new users with appropriate security rights on Active Directory and shared file permissions based on bank standards
- Installed and configured new hardware and software problems, and replaced defective components
- Diagnosed hardware and software problems, and replace defective components
- Planned, coordinated, and implemented network security measures in order to protect data, software, and hardware
- Designed, configured, and tested computer hardware, networking software and operating system software
- Researched new technology, and implemented it or recommended its implementation
- Routine systems administration and maintenance to support Active Directory
- Supported problems with Microsoft Office and Windows XP / 7
0-5 years of experience
Performed daily documentation of work-procedures, maintenance and on-time tracking.
- Provided Help desk/PC support for workstations and laptops.
- Supported over 100 Servers, both local and remote.
- Troubleshoot applications related issues on ACD, dialer and CRM solutions and coordinate with corporate development team for resolution.
- Performed backup and recovery of critical servers and data.
0-5 years of experience
- Maintained approximately 250 computers while assisting the teaching staff with IT
- Evaluated current systems and recommended upgrades where needed
- Communicated efficiently with staff to ensure issues are solved timely and accurately
0-5 years of experience
Responsible for troubleshooting and problem resolution regarding any IT related equipment (desktops, laptops, tablets printers, and servers) within the company, specifically with the DC
- Assist Distribution Center associates in troubleshooting computer related problems either in person, via telephone and/or using Dameware to remotely connect to PCs
- Installed and maintained computer using Windows XP, 7 OS and Microsoft Office Suite
- Configured PCs, tablets, laptops and other devices to connect to the Family Dollar Domain
0-5 years of experience
Maintain, troubleshoot and repair hardware and install software on 400+ PCs (desktops, laptops and tablets) and 25 Macs
- Build and deploy images using Symantec Ghost
- Deploy software packages, including Adobe CS6, using Group Policy and PDQ Deploy
- Train faculty and staff on how to use software, hardware and technology in the classrooms
- Use Active Directory to maintain user and computer accounts
- Research new equipment and technology that Loyola may purchase in the future
0-5 years of experience
- Performed cleaning and upgrades to improve performance
- Resolved common printer problems and recommended solutions
- Performed troubleshooting on PC problems and resolved
- Provided consulting and training on E-mail, OS usage, Common Software, Printers, Multi-Function Devices and Peripherals
- Recommended and installed Anti-Virus and Anti-Malware Software
6-10 years of experience
Responsible for the planning, installation, maintenance and support of the school’s network infrastructure
- Configure and install desktop/laptop PC’s, resolving hardware/software issues, fixing hardware, troubleshooting connectivity issues, installing/updating software and performing backups
- Experience with Windows Server 2003, Windows Server 2008, Windows Server 2012, Active Directory, Watch Guard, Microsoft Exchange Server, Forefront and Microsoft ISA/TMG
- Provide ongoing server support and tracking daily activities using a helpdesk ticket tracking application
- Responsible for running and organizing team practice on a daily basis, as well as playing a vital role in weekly games and team fundraisers
- Served as a mentor and coach for a group of eleven men by keeping them focused and positive throughout the season
- Assist the head coach in his efforts to create and develop a team goal and sense of accomplishment, as well as being able to apply my personal experiences and knowledge of the game
0-5 years of experience
Resolved Microsoft Office and desktop application issues as well as end-user support for over fifty departments with 150 users locally and over 1000 remotely.
- Logged all Remedy trouble tickets accurately as per the IT department best practices, maintaining complete documentation of problem cause, impact and resolution while reducing average response time from 6 hours to 2 hours.
- Performed system administration to include installations, maintenance, upgrades, patching, and support for servers, printers, software applications, and workstations.
- Maintained all laser and ink jet printer support and supplies and setup audio-visual conference rooms.
- Documented IT equipment inventory via asset management protocols.
- Created and maintained user accounts, groups, and computer accounts using Active Directory which included resetting passwords, disabling accounts, and adding users to security groups and distributions.
- Correlated server security firewall implementation, backup, disaster recovery and restoration measures for unplanned outages.
- Managed Nortel VOIP applications: Symposium Call Pilot/Telephony Manager/Contact
- Configured Checkpoint Firewall ACL’s and Network sniffers.
0-5 years of experience
Provided support to internal and external users via remote assistance and telephone
- Deployed and supported Windows 7/MS Office 2010
- Reviewed, analyzed, modified and monitored Avaya Phone Systems through user administration consoles, with reference to user passwords, extensions, and other related activities
- Maintained and sustained vendor relationships by ensuring service level agreements
- Tracked and identified network issues; researched and developed resolutions to the issues
Computer Hardware Cover Letter Examples
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[Desktop Administrator]
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
