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How to Format an Apple Specialist Resume
Formatting your Apple specialist resume is critical to landing a job, and the chronological format is probably your best bet. Recruiters love to see your work history displayed front and center, especially if you have taken on increasing responsibility.
There are exceptions to this rule, such as candidates who follow a less direct career path. Perhaps you’ve taken time off between jobs or been out of the workforce for a long time. In exceptional cases like these, you may want to choose a combination or a functional resume instead, which places a greater emphasis on skills and qualifications.
Take the candidates below, for example. Candidate A is an experienced sales representative hoping to bring her skills to Apple. With an unbroken track record in the industry, she is a prime candidate for the reverse-chronological resume. Candidate B’s work history is more checkered, with multiple breaks between sales jobs. She may be better suited to an alternative resume format. The similarities between their resumes are in bold.
Chronological Resume
- 6 years of experience
- 2 years at this job
- BA Computer Science
Work History
Sales Representative, ABC Electronics
09/2020–current, Indianapolis, IN
- Coach customers regarding the benefits of products by posing lifestyle-related questions and offering practical solutions based on their specific needs.
- Set and regularly exceeded goals for laptop computer sales each week, driving a 20% increase in monthly sales.
- Trained six sales associates in foundational sales techniques and the most critical product knowledge.
Combination Resume
- 9 years in workforce
- 1 year in current role
- HS High School Diploma
Summary of Qualifications
- Solutions-oriented sales professional with more than eight years of experience selling consumer technology.
- Regularly exceeds weekly sales goals for computers by at least 20%.
- Skilled at training new hires; helped onboard six employees in one month and coached them throughout the holiday season.
- Three-time recipient of the “Salesman of the Month” in my district.
Apple Specialist Resume Samples
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0-5 years of experience
Sell end-to-end solutions for small business. Get wholesale pricing for commercial grade products or sell in bulk to businesses. Average sales range anywhere from $500 to $25,000 + per sale.
- Contributed to the closing of a deal with a local hotel to renovate 900+ of their rooms with new televisions and audio equipment.
- Up to date with today’s technology, and knowledgeable. Making it natural to recommend equipment to customers.
- Promoted to this position at just 19 years of age and to grow while being focus-driven.
0-5 years of experience
Demonstrated extensive knowledge in the products and services offered by Apple to provide the consumer with a complete solution which boosted overall store customer service goals.
- Acted as a member of the setup team to develop customer relationships with the Apple culture.
- Installed software such as Iworks, Office for Mac, Adobe Photoshop, HP Wireless Printer drivers, and more on Apple Technologies as a member of the setup team.
- Trained customers of various backgrounds and levels on how to use their personal/business Apple technology, which consist of products such as MacBooks, MacBook Pro’s, Mac Air, iMAC’s, both versions of the iPad, all iPod Models, iPhone 3GS, and the iPhone 4.
- Provided concrete customer service and support of all standard Apple applications and hardware including hardware resets, password resets/setup, account setups, iTunes and App Store walkthrough.
- Took on the role of Red Zone Leader to enforce organization amongst the team and to ensure that scheduled breaks were received accordingly.
0-5 years of experience
Assisted and educated customers with Apple related issues
- Performed basic troubleshooting procedures on iOS devices and MAC OS Computers
- Demonstrated exceptional, consistent and comprehensive knowledge of Apple technology and applications
- Delivered exceptional customer service while maintaining a high degree of professionalism
0-5 years of experience
- Enriching lives by offering exceptional sales experiences
- Directed customers to the appropriate resource
- Continuously provided great customer service
- Facilitated workshops for product functionalities and trained new users
- Performed various troubleshooting tasks for devices
- Sold Over $500,000 worth of Apple products
6-10 years of experience
Led store in overall sales (approx. 40% of overall store sales)
- Managed inventory and orders for store, weekly.
- Worked with upper management to define roles and grow store to be profitable.
- Led shifts for open and close procedures for several years.
- Assisted in service department with repair of both Apple and PC based units.
0-5 years of experience
Help create a wonderful experience around all [company name] Products.
- Being the first person to come in contact with the customer.
- Being highly skilled at making the right solutions for our customers.
- Starting with our customers’ needs we turn that visit into a trusting relationship for our customer.
- Maintain visual merchandising as well as helping out as needed around the store.
0-5 years of experience
- Delivered optimal customer service through professionalism and product knowledge.
- Designed and delivered solutions-based sales demos and presentations.
- Provided effective demos and presentations in a variety of environments.
- Built a community of loyal Apple customers.
0-5 years of experience
Improve customer experience with transferring to a new operating system via hands on walkthroughs
- Provide people with the knowledge they required to help them buy the correct Apple computer that was right for them
- Create set goal of Apple computer sales a week
- Promote [company name] credit card and rewards card
- Maintain Apple display kiosk
- Keep up to date on the newest Apple products and features
- On launch date of the first IPad, single handedly made the largest margin in sales in the entire region.
- My first quarter at [company name] in Concord got employee of the month. This was during the holiday season.
- Increased Apple sales so much I was sent to a region-training seminar from Apple products.
- Was trained and was a registered Apple expert from 2009-2010
0-5 years of experience
Supported internal employees and end user customers through the use of help desk software with system and support issues in regards to desktops, laptops, servers and networking questions. Supported both Apple and Wintel.
- Assisted in acquiring and retaining product authorizations, such as Apple, HP, HP Enterprise, EMC, Cisco and Dell.
- Answered questions from Sales & End User Customers involving hardware bids and/or proposals.
- Negotiated special pricing with HP, Lenovo, Apple and others to support all major hardware procurement.
- Developed and maintained a level of expertise in general knowledge of hardware products and the computer industry. Kept up with trends, products and services that our customers were likely to be interested in.
- Researched new products and vendors to fulfill requests for hardware products not currently carried by the company. Set up new vendors when necessary to fulfill these requests.
- Developed relationships with our hardware partners in order to receive up-to-date information on upcoming products and address any other issues that may arise.
- Developed informational aids for Sales, such as cross-reference charts and features-benefits handouts.
- Worked with sales reps on custom/special configurations and orders.
- Assisted in training Sales in hardware related topics.
- Proactively worked with Sales on new products, training and product categories to help drive sales. This included working directly with sales reps on individual customers and participating in “solution sales” to those customers.
0-5 years of experience
Focus on giving ongoing technical advice and support while driving sales and maintain a performance based attitude.
- Responsible for the department functionality of all technology and displays.
- Trains all new associates in career development and mastery
- Achieved Apple Specialist role due to exceptional product knowledge and sales attainment
- Troubleshoot and problem solve all forms of consumer computing technology
- Responsible for administrative tasks in the department including goals, attainment, and planning
- Technical consultation, computer diagnosis and repairs
0-5 years of experience
Deliver optimal customer service through product knowledge and customer focus
- Develop the best solutions based on customer needs and build lasting customer relationships
- Lead product and software workshops for large groups and individuals
- Meet and exceed various sales goals and standards
- Preserve the [company name] in accordance with Apple standards
0-5 years of experience
Trained new employees
- Set up weekly adds and promotions
- Sales floor Specializing in Apple products but sold everything
- Recognized as the top Apple salesmen in the district
- Setup and worked with [company name] for business customers
- Inventory & stock
0-5 years of experience
Engage customers utilizing the TRUST engagement model to build complex, connected solutions while maintaining a balance of high velocity and services driving profitable growth.
- Coach customers regarding the benefits of products posing lifestyle-related questions and offering effective solutions based on their specific needs.
- Provide complete solutions, enabling various types of connectivity including wireless streaming and online connection.
- Adapt to various types of clientele and adjust efficiently to different buying groups to gain trust and credibility.
- Assisted clients with mobile broadband solutions while providing unique solutions.
- Took supervisor’s roles and responsibilities in their absence and drive numbers.
- Attended district and key leadership meetings and captured decisions/outputs and action items.
- Trained new associates in developing trust with customers and providing new computing experiences.
0-5 years of experience
Provide top of the line service, provide information and care for the “community of customers”
- Provide information and direct calls on a multi-line telephone
- Genius / Family Room Technician
- Provide excellent customer service to all potential clients and customers
6-10 years of experience
Warmly welcoming customers to the store and ensuring a great experience
- Process high volume cash and credit card transactions while upholding the company policies and procedures
- Orchestrating the store adventure in the best possible way
- Understanding the needs of customers and connecting them to the right person
- Providing every customer with a superlative experience
- Looking for every opportunity to shine with our customers
- Anticipating customers’ future needs
- Developing complete solutions based on customers’ specific needs
- Inspiring a whole new generation of Apple customers with training and support services
- Getting customers enthused about present and future Apple products
0-5 years of experience
- Giving customers an exciting overview of Apple computers and smartphones.
- Learn about new and progressive technology.
- Figure out device issues with customers and make sure they are taken care of.
- Promote the purchasing of accessories for the customers to purchase.
0-5 years of experience
- Provided customer support by answering questions and integrating multiple apple devices
- Sold Apple computers and devices to consumer and business level customers
- Exercised a high level of responsibility and independence while gaining valuable knowledge
0-5 years of experience
- Selling Apple products
- Cancelling orders/Taking orders
- Answering questions
- Helping customers understand products
- Helping customers with trouble-shooting issues
- Building customer relationships
0-5 years of experience
Trouble shot software/firmware issues on iMacs, Powerbooks, Macbooks and iPods
- Imaged machines for customers and display models
- Installed software/firmware for customers
- Reviewed/Approved cashier transaction
0-5 years of experience
Open/Closed store
- Customer Service
- Taught classes
- Retail
Computer Software Cover Letter Examples
Apple Specialist Resume FAQ.
How would you describe an Apple specialist on a resume?
Apple specialists are responsible for guiding customers through the shopping experience by identifying their needs and delivering solutions. As the first person customers see when they enter the store, a polite, friendly demeanor and ability to communicate are critical skills. A specialist must also field questions as the first line of support for technical issues.
What skills should I put on my resume for Apple?
Based on the job description shared by Apple, job seekers interested in becoming a specialist should mention the following skills on their resume:
- Excellent verbal and written communication
- Product knowledge and enthusiasm
- Problem-solving
- Heightened empathy
- Time management
- Teamwork
How do I make a resume for Apple?
Here are the steps for making a resume for Apple:
- Read the job description.
- Write down your work history, starting with your most recent job.
- List your relevant skills, underlining any that appear in the description.
- Choose a resume template.
- Fill in each section of the resume.
- Proofread your document.
- Save it as a PDF (the most common format).
To save time and minimize effort, you can use a resume builder. Builders are designed to guide you through the process step by step.
What does a technical expert at Apple do?
Technical experts at the Apple Store provide customers with efficient, accurate support, fostering a positive bond with the Apple brand. After diagnosing the device, technical specialists explain the repair options that meet the customer’s needs and offer advice on the best course of action. Customers should feel confident a highly-skilled troubleshooter is helping them.
Do you need a resume to work at Apple?
Yes, you need a resume to work at Apple. Whether you want to work as a specialist or in a corporate campus role, we recommend making a resume. A well-written resume will give you a chance to showcase your relevant work experience, top skills and qualifications.
If you need to create a resume quickly, consider using our Resume Builder, which will suggest prewritten language based on your target job and make the task a little easier.
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
