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10+ years of experience
Provided support to the financial, medical records and nursing departments. Served as liaison for over 4,800 users, programmers, consultants, Help Desk and vendors. Consulted with customers to troubleshoot application problems. Designed and produced custom reports, maintained application software security, and developed new interfaces. Created technical documentation that governed processes and procedures.
- Development of new workflow maps and processes to improve productivity within ChartMaxx, a document imaging system.
- Testing Coordinator for a project to rollout over 2,400 wireless IV pumps.
- Successfully developed reports that reduced the nurse scheduling process by 20%.
- Created a process to interface computer-based training records from multiple third party vendors into a centralized educational tracking system.
- Developed and implemented an Accounts Payable check-writing system that reduced processing time by 25%.
- Recognized for service provided in conversion of new hospitals to corporate financial systems.
- Developed & implemented numerous LastWord reports and interfaces via utilization of Enform.
0-5 years of experience
- Designed, and revised forms used Enterprise Wide for clients of the [company name] Financial Advisors
- Developed and designed forms in response to an outlined revision criteria incorporating data enabled codes, accessibility guidelines and established corporate brand principles.
- Prepared and maintained approved project designs and documentation per the firm’s criteria.
- Performed analysis/consultation with internal business partners and form administrators to provide appropriate form solutions while following the established requirements set forth by the client and key project stakeholders.
- Managed multiple form activities to ensure proper delivery of project work within project timeline and scope of work.
0-5 years of experience
- Worked alongside production and engineering departments to optimize and maintain existing processes for improved tire manufacturing and data collection
- Implemented a new Stores system to handle different movement types for the sake of warehouse management of equipment used in the tire manufacturing process.
- Initiated a Gate Access project for improved management and approval of plant access for guests, contractors, new hires and interviewees arriving at the plant entrance
0-5 years of experience
Lead analyst for all business systems including Dynamics SL, Televox, Sharepoint 2010, and Business Portal which includes system implementation, documentation, upgrades, enhancements, and issue troubleshooting.
- Provide support for all clinical applications including Nextgen, GE Viewpoint, eRX, and all other applications with direct impact to our Electronic Medical Record system.
- Consistently monitor all servers, interfaces, and performance of applications to guarantee a satisfactory end user experience.
- Respond to all report requests utilizing SQL queries, SSRS, or Crystal Reports to provide accurate data to all departments within the agency.
- Design and implement electronic forms and workflows via Sharepoint using Infopath designer according to specific needs from multiple departments.
- Investigate possible technological solutions for current business needs, to be documented and presented within a project plan for review.
0-5 years of experience
- Conducted a study aimed at evaluating the legacy marketing application systems to replace with an alternative integrated passenger management application system.
- Raised user awareness on increased functional utilization of the applications that the airline used.
- Availed IT marketing data to integrate in the requirements for the companywide Integrated
0-5 years of experience
- Owned reporting responsibilities for all Human Resources data for a company with 12,000+ employees, including recurring and ad hoc reporting. For all reporting, successfully fulfilled complex and time critical requests. Created process improvements to lower new report creation time, documented all processes for efficiency, streamlined requirements gathering, automated report distribution when applicable, and improved data distribution tracking.
- Developed Human Resources data projects with minimal supervision and full implementation success. Responsible for requirements gathering, code development, testing, implementation, documentation, and training for users. All projects were completed on time, eliminated manual processes, and improved Human Resources applications for the entire company. Implemented an improved process for on-going project life cycle standards.
- Completed several high profile surveys to adhere to industry standards. All surveys included time critical deadlines and extreme accuracy concerning data collection.
- Assisted with the data conversion from Meditech to Infor/Lawson. Spearheaded the entire coding rewrite for all reporting, interfaces, and projects for Human Resources. Quickly became an Subject Matter Expert for the new Infor data, resulting in a seamless transition of all data for the company.
- Managed the Human Resources email support box to provide users answers to data and systNichole Bobbitt
0-5 years of experience
- Provided analysis, design and support of hospital systems, including testing, training, implementation and on-going support.
- Documented, communicated, and assisted in problem determination and resolution.
- Updated and maintained detailed project plans.
- Interacted with end users, vendors, and other related areas to gather requirements and compile data.
- Assisted in the installation of software and/or hardware systems.
- Worked in concert with other HST/IS&T Departments pertaining to the planning and implementation of systems to ensure that HST/IS&T standards were met.
- Developed and maintained detailed documentation as it applies to training manuals, and build documents.
0-5 years of experience
- Oversaw the implementation of Pyxis ES Medstation and Anesthesia, taking 30 hospitals from planning and building, through testing and implementation, to support.
- Analyzed business and functional needs and technical requirements as a liaison between technical staff and business subject matter experts.
- Coordinated new application installations and ensured they integrated with existing technical environment.
- Partnered with vendors to develop tailored application design and build sessions for business owners and stakeholders.
- Created standardization of documentation and ensured documentation is provided to team to support training of other analysts.
- Trained end users on system functionality and capability.
- Provided mentoring and cross training to junior analysts in the areas of system analysis and design, specification development and documentation, end user testing, and CHI-prescribed methodologies.
- Made recommendations and developed technical design for new application features.
- Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations.
- Provided after-hours support for applications and project efforts when needed.
0-5 years of experience
- Key member of the IT Department during an acquisition that doubled the company in size
- Act as a liaison between IT and other business units to gather and define business user functional and system requirements
- Conceptualized, designed, and implemented custom property management and software training modules including related user guides and training manuals
- Coach and train new and existing employees on workflows and procedures
- Provide Yardi support to all in-office and remote employees via ticketing system
0-5 years of experience
Training and support of all users at in a multi-specialty ambulatory Clinic.
- Implementation, upgrades and Go Live experience of Allscripts V10.
- Created and maintained templates.
- Interface error fixes and cleanups.
- Database adjustments and building of the master files such as ICD-9 and charge codes, building users and user security.
- Providing general technical support to users with different levels of computer experience.
- Entry level experience with SQL and SSMT for database updates.
0-5 years of experience
- Support MLab for 5 hospitals.
- Lead analyst for new instrumentation interfacing/configuration in Instrument Manager.
- Builds test in MLab including the method and analytes associated with each test.
- Build and support reports in MLab.
- Prompt A+ support 24/7 for end users and clients alike.
- Have developed and implemented several processes and protocols to aid in the turnaround time and efficiency of lab testing in an effort to increase patient care.
0-5 years of experience
Serve as the primary application administrator for supported third party applications for Marshfield Clinic and its subsidiaries.
- Provide day-to-day operational and technical support to customers and vendors as the highest level of support in the organization for supported third party applications
- Design and organize server configurations for clinic applications and coordinate client and hardware installations when appropriate
- Work to make sure data security meets necessary federal and state requirements.
- Create technical setup and troubleshooting documentation for supported applications
- Act as a liaison between departments to develop and maintain functionality with third party applications
- Participate in rotating on-call duties to maintain clinic functions around the clock
- Perform Exchange/Email system support and administration as necessary
0-5 years of experience
- Interfaces with clinical client/business owners (i.e., physicians, nurses, pharmacists, etc.) to understand, define and translates business requirements into functional specifications.
- Researches and evaluates operational/functional area work-flow, investigates practices, processes and procedures.
- Develop process documentation, job aids and user manuals on system design and workflows.
- Assist with testing and validation of system specifications by creating test scripts and providing system upgrade analysis and go live support.
- Assist with testing after data migration server move.
- Troubleshoots and analyzes moderately complex clinical application functionality issues. Interfaces with technical application staff and/or vendors to resolve system or application problems. Research and respond to customer issues (i.e., break/fix).
0-5 years of experience
Senior analyst for McKesson Radiology and Siemens Syngo Cardiology PACS.
- Lead analyst for McKesson Cardiology PACS Project. Planning, designing, implementing, and testing the new McKesson Cardiology PACS. Also planning the conversion and decommission of the legacy Syngo system.
- Analyst assigned to Epic RIS conversion team. Planning, implementing, and testing the new Epic system.
- Lead analyst for the PowerScribe 360 upgrade from PowerScribe 5.1
0-5 years of experience
- Developed Support documentation for IT personnel and maintains security and integrity of all assigned applications systems and information.
- Annually review application securities, with organizational key operators, and submits security template modifications to the Technical Services Director for processing.
- Developed and/or modified business systems based on identified user needs, program functions, and required processes.
- Evaluate existing business application systems effectiveness and capabilities to ensure adherence with organizational goals and objectives
- Research and recommend new information systems.
- Responsible for all business application maintenance as identified by manufacturer/vendor including updates, patches, upgrades, and backup/recovery of system, applications, and data.
- Prepared time and cost estimates for all assigned projects.
- Evaluate and coordinate the organization’s training needs.
- Coordinated regularly scheduled Key Operator meetings with organizational staff, maintaining minutes and documentation related to meetings.
- Reviewed all support and maintenance agreements to ensure they are fair and appropriate for the organization.
0-5 years of experience
- Member of a team that monitors, troubleshoots and maintains over 500 virtual servers
- Planned and implemented virtual solutions for migrating off of physical machines
- Write simple bash scripts to accomplish repetitive tasks
- Worked with multiple custom and commercially based enterprise software suites such as Nagios, Terracotta, VMWare, VSphere, Redhat, Hyper-V
0-5 years of experience
- Write queries in SQL that are used to find information about employees.
- Support with data loading, documentation and limited production support activities as needed using Unified Functional Testing to increase production speed.
- Create courses and classes used to train and certify new Sherwin employees.
- Assist with application testing during regression cycles and related project work to ensure applications are functioning appropriately.
- Contribute to the various GEMS teams throughout the company to provide effective results in OLM, OPM, and Taleo modules.
0-5 years of experience
- Configured, distributed and maintained enterprise software to meet business goals. Used Wise Package Studio and ORCA to create transforms, edit vendor installers and capture legacy software packages. Worked with application owners gathering specs to ensure proper configuration of software. Worked with application owners to test packages and document processing.
- Used SCCM and Altiris Deployment Console to distribute software to desktops and servers. Troubleshot SCCM and installer errors.
- Used PowerShell, Windows command line files, Group Policy and VB Script to customize installs in a locked-down Windows/Citrix environment.
- Third level support for software. Work with users to resolve problems or engage vendor support for swift resolution.
- Maintained and updated the firm’s SharePoint intranet portal.
- Built, configured and maintained SAP BusinessObjects Business Intelligence platform.
- Created reports for internal customers using SQL, Excel, Access and Crystal Reports.
- Worked with vendors to stay current on software upgrades and licensing.
- Maintained legacy Access databases.
- Provided 24 hour support for mission critical applications.
0-5 years of experience
- Systems Support/Applications Specialist/Business Analyst
- IS Operations
- Clinical Information Systems
- Administrative Information Systems
0-5 years of experience
Coordinate with cardiology user liaisons to assess departmental needs and objectives.
- Review changes and upcoming developments in software applications.
- Communicate software problems and issues to software development teams.
- Create documentation for supported systems and enhancements.
- Design, test, and modify complex systems, modules and/or approaches and required enhancements.
- Perform complex coding, reviewing preparing test data, testing and debugging and implementation.
- Perform complex analysis and troubleshooting for various cardiology clinical applications.
- Perform project management for system enhancements, upgrades, and implementations.
0-5 years of experience
- Responsible for providing application systems support and troubleshooting of software issues pertaining to the HMS/MedHost patient accounting module. Provide functional and technical support, for issues that arise from end users at UHS facilities.
- Maintains a high level of service on HMS/MedHost production systems coordinating communication between end users, the Information Systems Department, and related vendor support personnel.
- Responsible for analysis and resolution of assigned incidents in a timely fashion. Consults with and assists users in making the most effective use of computer applications through training, testing, system monitoring, and problem resolution.
- Support and test enhancements for HMS/MedHost and other business applications
- Conceptual and expandable knowledge of how HIM functions integrate with revenue cycle processes
0-5 years of experience
- Financial Applications Analyst for 6.07 to 6.15 MEDITECH Pathway Upgrade
- Report Migration Lead, End User Training and Desktop Functionality end user incorporation
- Pharmacy & CPOE Applications Architect – rebuild in PCM, PWM & Pharmacy including the use of barcoded labels for administration documentation
- Creation of over 100 NPR and RD Reports for current and future uses in 6.15 environment
- Implementation of the SSRS Report Portal for End User use of SQL reports
0-5 years of experience
- Currently serve as NWP trainer for Centricity as well as back up for Allscripts training.
- Worked with the EHR/IT team assisting with our company wide Allscripts upgrade.
- Assisted with new office implementation of both Allscripts and Centricity on site.
- Contributed to documentation of new/updated Allscripts workflows.
0-5 years of experience
- Plan, design, build, test, troubleshoot, and provide optimization for assigned Epic application modules
- Configure Epic software to optimize workflow according to data gathered from SME’s and key stakeholders in areas such as templates, dropdowns, and lists
- Provide end-user training and serve as primary contact for troubleshooting during training, go-live, and stabilization periods
0-5 years of experience
Clinical Applications Management / support
- ALL Hospital Clinical Applications
- Support over 10,000 end users in clinical applications
- Manage, plan and prioritized all Tier II analyst relations
- Highest in performance and customer satisfaction
- Configure and manage 7 virtual servers, applied updates and software as needed
- ITIL managemt
- PMP standards per PMI on testing and training end users
0-5 years of experience
- Support my organizations’ Picture Archive Communications System (PACS)
- Install, configure and maintain multi-display radiological reading workstations
- Support Nuance PowerScribe 360 dictation software
- Serve as a liaison between the radiological staff, the IT department, and vendor support
0-5 years of experience
- Performing SQL queries & providing key performance indicators & metrics on raw electronic medical records & electronic health records
- Incorporating & organizing claims level data & hospital case mix information into user friendly dashboards & menu on Tableau front end application
- Creating and managing user auditing report through Micrsoft Sharepoint & Tableau reporting tools
- Implementing Agile & Scrum methodologies into software development cycles to facilitate product management
- Maintaining close ties between business partners & clients to translate business requirements into prospective technical product requirements
0-5 years of experience
- Develops and deploys end user training with Taleo and cloud service based products from Oracle including HireVue and SmashFly
- Develops and creates reports and ensures proper use and integration of reporting into HR processes using OBI Reporting tool and SQL
- Acts as an integral team member of the Corporate HR office for increasing best use of available tools for company-wide HR processes
- Serves as administrator in recruiting systems, provides access and user support
- Build, test and implement new/updated workflows and processes in recruiting systems
0-5 years of experience
Development Team
- Design and manage reports using TSQL programming and MRI reporting software
- Created web pages to eliminate other software helping save the company money using our custom MRI software
- Work in an agile environment with development team to tackle projects requested by business users
- Collect and report data to help with increasing the efficiency of the business by providing data in a presentable manner to upper management
- Provide status updates in weekly meetings through verbal and written communication to upper IT management
- Prepare workstations for new employees
- Perform Tier 2 and 3 support for company through help desk system in under 4-hour time frame
- Work with vendors to set up new hardware and software for different departments within the company
- Help to maintain and improve company custom pages on SharePoint
0-5 years of experience
- Responsible for maintenance and upkeep of 80+ internal applications
- Create BRDs (Business Requirement Documents) for product enhancements
- Create Test scripts, Test plans and other Quality artifacts to ensure minimal downtime to business users
- Collaborates with developers, integrations, DBAs, Network teams et al to coordinate IT resources to meet business needs
- Works with vendors to address business users’ software needs (SAP, SAS, Logility, Service Power, Worldox, CaseTracks, etc)
- Authored and maintains reports to track SLAs and other metrics
- Leads weekly meeting to report aforementioned metrics to senior leadership
- Schedule, coordinate and execute upgrades, patches, and hotfixes in Production after ensuring they pass all quality gates in UAT/DEV
0-5 years of experience
- Analyze, develop, test, implement, and maintain Coding and Hospital Billing applications during enterprise system go-live, upgrades, and defect resolution
- Advise on end-user workflows and customize software to meet operational needs, including POA/HAC indicators, billing compliance regulations, and DRG grouper updates
- Identify coding and billing workflow issues and recommend improvement measures, especially observation hour carve-outs and pharmacy charging workflows
- Develop Hospital Billing and HIM application productivity and analysis reports
- Implement and manage Lexmark imaging and indexing software system
- Serve as liaison between end users, subject matter experts, and technical support
- Aid HIM staff in resolving NCCI and OCE coding claim edit errors to ensure clean claims
0-5 years of experience
- Resolve lab interface issues
- Create new laboratory testing within Meditech
- Revise and implement changes to any laboratory testing within the Meditech system
- Communicate with managers to discuss Lean ideas to implement
- Liaison between Information Systems Managers, Laboratory Director, and laboratory staff and other Information Systems staff to help all parties
- Use multiple software applications
0-5 years of experience
- Provide configuration, implementation, and support of clinical applications including HMM, HED, ADMINRX, RX30, EDTB, AND HCI 7.6 and 10.1 build. IT support includes patches and fix applications, testing, user security provisioning, interface and integration troubleshooting, MRN merging, Screen and pathways revisions, master file set-up (CDM, Printers, Devices), resolution of “Stuck Charts”, Discharge Instructions, Tracking Board Changes, Misc. reporting issues and Charging set-up and research and resolution. Horizon Med support is coordinated with the Pharmacy Liaison and includes table updates, patches, pricing issues, and reporting. Integration within the Horizon applications to addressing and resolving calls for missing or incorrect patient data, as well as Lab, Rad, Respiratory Care and Rx. In addition researching applications servers and ensuring interoperability.
- System implementation expertise to include planning, design, building, testing, training and support. CPOE and application build experience, such as orders, order sets, results, or dictionaries.
- Work with customers/physicians to define clinical and business requirements while addressing multi-department workflows using standard flowcharting tools and techniques to create and maintain business process and functional technical flow charts. Work with subject-matter experts to design specific functional flows within the application set.
- Assess and troubleshoot reported issues, working across multi-disciplinary teams to quickly identify and resolve complex issues. This includes identifying appropriate parties and potential solutions with minimal guidance. Research available solutions to meet functional requirements.
- Setup and monitor performance and compliance metrics. Perform operational functions as required, such as handling of transaction exceptions, monitoring interfaces, and controlling job schedules. Understands relationships between system processes/programs, system parameters, files and data relationships for assigned products.
- Manages small projects according to department standards with guidance. Provides complete documentation of all tasks and projects; develops and maintains specifications according to departmental standards. Update support and maintenance documentation. Performs work tasks according to work plans and within target times. Develop and customize reports.
- Documents change control and system problems according to departmental procedures. Advises Manager of potential problems, requirements for expanded services and status of current systems on an ongoing basis. Promptly notifies Manager of problems, unexpected tasks and missed targets.
- Listens to business needs expressed by clients and documents clearly system capabilities and constraints. Writes scope statements, defining size and planning parameters of complex projects or multiple groups of tasks with minimal guidance. Assists in the planning and completion of projects on time and as designed.
- Maintains the security of the Data Center systems and information, per VMC and departmental Information Privacy Policies. Provides production support through scheduled 24X7 on-call rotation. Provide general application training and customer support.
0-5 years of experience
- Created tools & interfaces to migrate data to and from the cloud, manage calendar appointments, view & email course rosters, and more
- Developed applications using ColdFusion, Oracle, and JavaScript frameworks.
- Developed several internal tools to streamline application development.
- Created documentation and gave training for team members.
0-5 years of experience
- Learn and support CRTM software for large scale oil firm.
- Monitor and respond to open support tickets while keeping on track with the SLA.
- Conduct meetings in order to gather data and requirements.
0-5 years of experience
- Implementation and support of NextGen applications in physician practices
- Database building including, but not limited to: templates, e-prescribing, customized provider files, medication and pharmacy updates
- Facilitate physician and staff training
- Advocate for physicians and staff needs
- Managing and prioritizing tasks
- Develop documentation specific to client’s needs
- Constant interaction with client during implementation process
- Nationwide travel required
0-5 years of experience
- Create orders and note forms in Allscripts electronic health record system.
- Add/modify/create users in Allscripts.
- Perform updates to EHR system and work with vendor to troubleshoot and resolve issues.
- Monitor interfaces to make sure they are up and running.
- Monitor Track-It ticketing system to provide software and hardware support for users at all locations.
- Analyze reports and submit government mandated measures for the healthcare providers to ensure they stay compliant with Medicare requirements and do not receive payment penalties.
- Monitor Meaningful Use measures throughout the year to ensure the providers are meeting their required reporting measures for yearly reporting to the government.
- Provide training to users for any changes and additions to workflows.
- Install and troubleshoot software and hardware.
0-5 years of experience
- Serves as a mentor and project lead providing guidance to less experienced staff members.
- Establishes and maintains a consultative partnership with a clinical business area/ client providing operational functional knowledge supporting the development of new/improved capabilities; translating business requirements to functional requirements, and identifying, defining and developing solutions to application and system problems.
- Serves as a primary contact and resource by representing and interpreting client needs to technical staff and ensuring solutions meet overall client business needs and expectations.
- Possesses considerable to extensive understanding of the clinical business operation and functional area in order to appropriately evaluate and analyze business work flow and recommend alternative approaches in developing process improvement.
- At this level, the position acts as a Subject Matter Expert (SME) in key area supported, design methodology or complex application.
- Serves a leadership role in providing direction to other team members and integrating possible solutions across operational/functional areas.
- Incumbents have generally functioned as a “super-user.†Works with enterprise, regional or local level clinical applications and users that may be deployed across multiple ministry organizations and geographic locations.
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[Applications Analyst]
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
