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0-5 years of experience
Worked on parallel delivery agile model project which maintained rigorous delivery schedules
- Configured and developed Oracle Siebel portal application and successfully integrated various web technologies such as JavaScript, XML and XSLT onto the Siebel front end
- Proactively identified opportunities for process improvement including introduction of version control mechanism for design documents and documentation of revised design decisions
- Arranged and led socialization calls between design team, test team and development team for understanding the new requirements and doing a feasibility check for the same
- Conducted various knowledge transfer sessions in order to explain certain application’s functionalities to peers
- Resolved complex problems and defects occurring on integrated as well as end to end environments
0-5 years of experience
Created call tracking database for technical support department using Remedy ARS. Trained end users on proper usage, led team on QA of solution, led ongoing enhancement sessions and provided reports to management group and product development. Led requirements gathering sessions and feature review sessions.
- Provided real-time data to multi-location call centers to allow follow up on ongoing client issues
- Provided call trend reports to Product Development to target problem areas
- Integrated Remedy call tracking system with hardware vendor’s database
- Led requirements gathering/review sessions with key stakeholders
- Created ad-hoc reporting tool using VB 6 and ODBC to Oracle database
- Identified as key employee
6-10 years of experience
Design and integrate Web site, QuickBooks accounting and Goldmine CRM for property rental management.
- LAN administrator, technical support.
- Successfully integrated a Linux Apache MySQL PHP Tomcat Java server used for membership subscription with auto billing by credit card processing with a Microsoft Windows server.
- Built Goldmine Enterprise Customer Resource Management and accounts payable tool.
- Successfully integrated Enterprise Accounting system with a Goldmine Enterprise CMS system.
- Created custom auto billing method and a 30-day lien closure system that complies with strict laws about process and documents required for evacuating past dues from rental space.
0-5 years of experience
Workflow and form customizations. Heavy JavaScript to facilitate multiple record creation process.
- Mobile app consultation helping client understand issues with using the same form as the web client.
- Discovered performance issue with plugins that run on every entity create, associate and disassociate and recommended registration for only the entities that need it.
- Proof of concept using of Able Bride Editable Grid Add-on.
- Instrumental in discovering a major bug in CRM where a solution that was created in an organization with SP1 feature updates, can be imported into an organization that does not have the SP1 feature updates which causes invalid solution layering.
- Created PowerShell scripts to disable, delete db, create orgs, change data and add settings using Deployment packager packages and Configuration Migration created data.
- Coaching of coworkers.
0-5 years of experience
- Developed C# plug-ins for several Microsoft Dynamics CRM 2011 solutions (including CRM as web services).
- Customized Microsoft Dynamics CRM 2011 organizations at the form, entity, relationship, reports, workflow, dialogs, and business unit/user role permission level.
- Wrote JavaScript for form customizations which included the use of JQuery, ODATA (REST), and FetchXML.
0-5 years of experience
Development of vbscript plugin’s for clients for Saleslogix, C# windows applications using Visual Studio 2005 for handling flat file and XML data, enhancements to Microsoft CRM 3.0.
- Worked as a SQL DBA maintaining Lincoln Financials CRM Database.
- Migrated data using DTS packages from various formats to SQL Server 2000 database. Worked with Sharepoint to upload documents to server.
- Supported Lincoln Financial’s CRM Database and restored customer records on a weekly basis.
0-5 years of experience
Maintained and developed functionality in MSCRM 2013
- Developed in CRM support programs such as Experlogix and Scribe
- Code using SQL and Javascript
- Developed and implemented reports using SSMS and SSRS
- Modeled business processes using BPMN 2.0
- Perform administration of the MSCRM 2013 system
- Maintain integration between MSCRM 2013 and MSGP 2013 using Scribe
0-5 years of experience
Proficiency in H & R Block’s Tax Software
- Created migration plan for moving from SharePoint Portal Server 2001 to SharePoint Portal Server 2003
- Architected 24/7 high availability architecture for SharePoint Portal Server 2003 and SQL Server
- Maintained Client Databases in SQL Server 2005 and wrote complex queries
- Implemented and configured Microsoft SharePoint Portal 2003, Windows SharePoint Services and MS SQL Server 2000
- Used joints and tables to derive reports from client databases
- Used the Report Designer in SQL Server Reporting Services(SSRS) to make reports
- Used Microsoft Dynamics CRM 3.0 to keep track of business leads and opportunities
- Used Microsoft CRM workflow functionalities to customize companies business needs.
0-5 years of experience
Designed and implemented complex plugins to execute with core operations of CRM daily use across an enterprise of six hospitals.
- Development lead for upgrading MS Dynamics CRM 4.0 to 2011. Validated and updated CRM JavaScript libraries for software upgrade. Created and enhanced custom and existing entities, attributes and workflows. Created C# plugins for CRM data validation, data updates and to enable business flow overlays. Data Migration using Scribe.
- Performance/Load Testing and Optimizing CRM Deployments. Migrated systems using Scribe, which is a fundamental tool for working with complex data flows within the SQL Server systems.
- Lead all Dynamics CRM customization planning, architecture and implementation.
0-5 years of experience
Developed custom online and offline plug-in, custom workflows, and custom applications for Microsoft CRM 3.0 and 4.0 using NET Framework and CRM SDK.
- Provided assistance for clients on technical issues regarding CRM on a regular basis.
- Experienced in CRM server installation/redeployment /maintenance and CRM database maintenance.
- Provided automation and integration between different systems using SCRIBE Insight.
- Used SQL Business Intelligence to create Complex CRM Reports for ISV integration.
- Developed custom “BusinessPortal Webparts” (extension of Sharepoint).
- Experienced in third party products integration such as C360 and SCRIBE.
- Provided trainings to customers on CRM usability as well as customizations.
0-5 years of experience
Design, development, coding, enhancement, testing, and debugging of Sales Force application.
- Enhancement and trouble shoot issues in current Sales Force application.
- Conducting wide range of quality control tests.
- Extensive use of Apex and Java Script.
- Create customized Visual Force pages.
- Extensive use of Eclipse Force.com IDE.
0-5 years of experience
Responsible to design user interface and develop JAVA API’s in order to fetch data from XML or third party databases and calling web service.
- Implementing the data structures and algorithms while writing API’s for business requirements was the major learning.
- Amdocs Clarify CRM product functionality and its integration with Billing and ordering module of CRM framework.
- Active participant for knowledge transfer and functionality in transition of 270 applications of project AT&T Jewel from Accenture and Tech Mahindra.
0-5 years of experience
Suggested and Implemented best-practice approaches of Salesforce application development, both at technical front as well as at functional end.
- Performed tasks like Requirements gathering, performing impact analysis, designing, apex coding, debugging, performance analysis and smooth deployment to the customer’s real-life business application on the Force.com platform.
- Acquired experience in SFDC out of box functionalities and extended functionalities using force.com customization, Apex, VisualForce, triggers, apex scheduler, Workflows, Validation rules, time based Workflows, Escalation Rules and complex data migrations.
- Strategized and communicated work estimates for new development requirements.
0-5 years of experience
Participated in Design Discussions
- Configured forms/Created Web resources
- Create, Deploy, Maintained Plugins
- Create, Deploy, Maintained Workflows
- CRM 2011
- SSRS Reports
0-5 years of experience
Upgrade client from GP2010 to GP2013.
- Create SSRS and Management Reports 2012.
- Performed customizations as per client’s requirements.
- Performed .net customizations for Dynamics CRM.
- Performed customization on ribbons, workflows, and plugins. (Managed and Unmanaged Resolutions)
- Setup TFS, Sharepoint, with GP.
- Create Management Reports.
0-5 years of experience
Design and development of Smart Scripts to support multiple campaigns for AT&T (formerly SBC).The scripts were designed to create orders during the call flow
- Coding using Siebel VB at List Management Business Component level to promote prospects to Contacts and Accounts programmatically. This process eliminated loading Lead information into multiple tables (Example: S_CONTACT, S_ORG_EXT, S_ADDR_PER and S_ADDR_PER_CUTX), thus reducing lead loading time
- Configuration of Siebel Business Objects, Business Components, Screens, Views, Applets, Links, Joins, Pick Lists, MVG Applets, Toggle Applets and drill-downs
- Bulk import of customer lead data into Siebel database using EIM, SQL Loader and PL/SQL Procedures
- Created Custom Extension columns and tables to accommodate lead data
- Development of Response and Sales output file processes
- Enhancement of application functionality by writing scripts using both Siebel eScript and Siebel VB in Application Object, and in various Business Components, Applets and Business Services
- Development of process for loading data from text files to Siebel database using EIM, SQL Loader and PL/SQL Procedures
- Integration of Siebel with external pricing Application developed in Visual Basic
- Design and development of Workflow Processes to transport data to Third-party Verifier’s external application
0-5 years of experience
Worked on Multiple Enhancements in Collections Management.
- BADI Implementations in SAP Collections.
- Reports to get customer information in different work list related to Run Id’s.
- Changing the Standard SAP transaction BDM_COLL_SEND01 by adding explicit enhancement to get the bad customers into list.
- BADI Implementations in UDM_SUPERVISOR transaction.
- Customer Hierarchy changes with BADI Method IF_EX_CUSTOMER_ADD_DATA~CHECK_ALL_DATA.
- Changing the Enhancement BTE 1710 for changing the Dunning Process (F-150). The report was used to calculate the late charges calculated for each customer.
- Data Migration from Third Party systems to SAP using LSMW, BAPI.
- Data Mapping and Cleansing from Third party systems to SAP.
6-10 years of experience
Designed, developed and implemented proprietary customer relationship management (CRM) travel program.
- Wrote requirements and business rules for travel management program.
- Coded, debugged and verified travel management program: integrating participant contact information, customer payment transactions, financial/comptroller transactions, transportation coordination, vendor payment requests to comptroller, lodging and seating assignments, scheduling and automated report generation.
- Developed and coded self auditing strategy to monitor tendered cash, credit card and check payments for fraud and embezzlement mitigation.
- Developed algorithm to assign billets for disparate group combinations for varied lodging and travel seating configurations.
- Developed custom comptroller application: accounting program integrating travel payment and disbursement actions, including vendor payments and periodic status reports.
- Developed custom relationship management: tracking customer status, travel frequency, preferences, participation statistics, retention and mailing list updates.
- Developed online-signup program to automatically generate travel application and liability release form tailored to user’s entered information. Unalterable and printable form with content forwarded to trip coordinator.
- Wrote requirements and business rules to imbplement standardized interfaces to integrate foregoing into an Enterprise Resource Planning (ERP) solution.
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
