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0-5 years of experience
Creates operational workflows for three modules including: Cadence, Resolute and Health Information Management
- Successfully trained a diverse audience of End Users for their role in the use of Epic’s resolute program
- Creates information to implement the knowledge of departmental workflow and procedures associated with use of Epic software.
- Provided support to various clinics within the medical group system to address support issues during go-live.
- Assisted in resolving training and support issues during go-live, and communicated and escalated various issues to ensure a swift resolution.
- Supported Operational Implementation team by documenting workflows, and suggesting back practices in areas where gaps were discovered
0-5 years of experience
- Prepared and conducted classroom training for ClinDoc end users who worked for Albuquerque-located [company name](PHS) in 5 different inpatient hospitals.
- Prepared, managed and maintained 20 different classrooms spread throughout 6 separate venues.
- Updated and maintained several different Epic curricula, coordinating the lesson plans and training environment.
0-5 years of experience
Educated and trained Physicians on Epic software navigation, location of workflow staples, and efficiency of signed and held orders applied to phase of care.
- Provided elbow support for Pharmacists & Pharmacy staff on navigation of Epic Willow software, Epic interaction with Pyxis, and back-end processes.
- Supported Physicians with admission orders and discharge prescription, dosing protocol for Pharmacy, and ordering non-formulary medication.
- Offered trouble shoot and work-arounds for both software and hardware issues, including recording and reporting software build issues to the command center.
- Remotely supported decentralized Pharmacists and Nurses on MAR issues and medication incidents.
0-5 years of experience
Educated and trained Physicians on Epic software navigation, location of workflow staples, and efficiency of signed and held orders applied to phase of care.
- Provided elbow support for Pharmacists & Pharmacy staff on navigation of Epic Willow software, Epic interaction with Pyxis, and back-end processes.
- Supported Physicians with admission orders and discharge prescription, dosing protocol for Pharmacy, and ordering non-formulary medication.
- Offered trouble shoot and work-arounds for both software and hardware issues, including recording and reporting software build issues to the command center.
- Remotely supported decentralized Pharmacists and Nurses on MAR issues and medication incidents.
0-5 years of experience
Executed training program for specified Epic modules for multiple clinics.
- Provide end-user training and support for all Providers, Nurses and Clinical Support Users on Epic Care Ambulatory application and clinical workflows identifying training related issues.
- Managed classroom activities, attendance reporting and proficiency examinations for assigned Super Users and End User registration and attendance within Success Factors.
- Participated in Go-live implementation providing elbow support for Providers, Nurses and other clinical staff members for all phases of go-live.
- Epic Go-Live Command Center Operator maintaining excellent customer service while providing information and troubleshooting to solve any problems.
0-5 years of experience
- Educated end user on making reservation, bed planning and scheduling a new patient.
- Trained end user on how view provider schedule and using wait list.
- Trained front desk on scheduling patient from a previous appointment.
- Trained Nurses on how to view provider schedule.
- Helped front desk in documentation of patient insurance and guarantor information.
- Trained front desk on scheduling patient with a provider.
- Calling in issue tickets to the command center when technical issues arise.
0-5 years of experience
- Provides direct EPIC training to current and new personnel, students, and physicians for implementation and to meet on-going training needs
- Facilitate training classes for highly skilled medical professionals in a healthcare population of around 6,000
- Communicate effectively with end users in a classroom, webinar, eLearnings and elbow support (side by side assistance) at Go-Live
- Collaborate with principal trainer or team lead regarding the development of curriculum, training plans, teaching materials and tip sheets
- Estabilish and maintain healthy relationships with application teams to understand how Epic is designed to meet the end users needs
- Administrate proficiency assessments and class evaluations at the end of each training session.
- Provide feedback on improvements and updates to the curriculum based on classroom/end user experience
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Epic Trainer
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
