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0-5 years of experience
Represented [company name] as the primary customer service contact and technical expert during product implementation and responded promptly to all inquiries and requests
- Maintained records of all project activity including documenting outstanding problems with complete diagrams and notes to present to customer and TMS project team.
- Additional responsibilities included providing on-site customer support, including system provisioning, traffic cut engineering, and informal [company name] system training for the [company name] 5500, 532L and 3600 product line
- Supervised Field Wiring Specialist contractors
- Provided support planning and design engineering during detailed circuit audits
- Responsible for exercising administrative responsibilities that ensured engineering continuity and efficiency in the project implementation and the project timelines
- Achieved a 99% customer satisfaction rate as measured by a customer survey three times
- Recognized as an outstanding employee as the result of recommendation by Fortune 100 [company name] client
0-5 years of experience
Successfully implemented electronic health record and practice management software for over 100 clients
- Installed and tested interface software on client servers and workstations and supported end users for period of time after implementation
- Trained on best practices and clinical workflows which helped to improve quality of care to patients for providers across the U.S.
- Validated HL7 data exchanged between providers and health information exchanges, immunization registries, as well as testing laboratories
- Built working relationships with dozens of vendors in healthcare industry
- Launched project plans for numerous items requiring software development and collaborated with clinical product teams to resolve bugs and plan features in future builds to further support patient charting as well as HL7 and HIE interface technologies
0-5 years of experience
Re-Engineered Project Implementation timeline requirements for a successful installation and deployment of company solutions.
- Restructured Project Implementation plan to create a more streamlined roll out of overall solution installation and Go Live.
- Reduced implementation timeline by 66% for future installations while meeting all requirements of the client and Implementation Team.
- Created project plans for single Campus and Enterprise Campus environments in hosted or non-hosted environments.
- Provided suggestions and guidance on future solution enhancements and development.
0-5 years of experience
Coordinates scope work for customer’s Local Area and Wide Area Network implementation projects. Applies statistical analysis and ITIL principles to design department policy.
- Achieved 1st and 3rd quarter highest service activation success rate among all Implementation Engineers while also maintaining the highest volume of projects.
- Developed an innovative risk assessment and resolution check-list resulting in zero-rework cost and 100% SLA attainment for Office Max’s 100+ sites ISDN Network Implementation
- Improved upon a pre-existing Work Break-Down structure for Diamond Shamrock’s Local Service Implementation, resulting in a cost savings of $50,00+ in the client’s expenditure on 3rd party vendor partnership.
0-5 years of experience
Managed 400+ Nortel Passport and DPN switches in Latin American subnet of Equant Global WAN. Integrated Core Network nodes per Network Planning and Engineering specifications.
- Expanded Core Network Topology by integrating nodes, provisioning slots with service specific cards and generating the associated configurations for backbone topology changes.
- Increased bandwidth capacity, provisioning nodes with ATM / Frame Cell trunks over OC3/DS3/DS1.
- Performed validation and testing of vendor provided circuits and core network trunks prior to turn up.
- Overcame challenges of insufficient bandwidth by implementing STM-1 Ring Topology in South American region.
0-5 years of experience
Provided top-level IT support to clients with advanced system implementation needs and challenges.
- Effectively handled the development, implementation, and maintenance of existing, new, or enhanced computerized systems.
- Performed sufficient research, detailed documentation, and all phases of the project management process to ensure that the team collectively provides an efficient and ideal solution to the client.
- Prepared test scripts and executed testing for simple coding and system changes.
- Regularly attended and presented product training sessions and informational workshops for client employees to ensure optimal results and to also foster strong vendor relationships.
- Ensured that top quality management methodologies were applied to projects, staff, and processes to consistently achieve team goals and objectives.
0-5 years of experience
Configured, installed, and tested all LAN/WAN and carrier equipment (including routers, switches, TDM’s, & circuits) associated with the project.
- Wrote and implemented Layer 2 & 3 project plans.
- Received a client request for a new installation, migration, or upgrade and designed a solution to meet that request in a timely fashion.
- Released EA1’s and Purchase Orders to meet all hardware requirements.
- Designed, in Microsoft Word format, a coherent Project Plan defining service impact, maintenance windows, timeliness, and technical instruction for the successful completion of the requested work.
- Reviewed status and statistics of the new connection on the network and ensured proper connectivity.
0-5 years of experience
Implemented classified networks using TACLANE technology and unclassified networks ranging from small remote sites to regional server farms across the United States.
- Created technical and non-technical documentation and diagrams to help in the cutover of the Headquarters Marine Corps network at the Pentagon.
- Implemented T1 and up to OC3 WAN circuit activations with ISPs at various NMCI sites.
- Engineered technical solutions for break-fixes on the NMCI network for various sites.
- Wrote configuration bundles and peer reviewed configuration bundles for Navy and Marine Corps sites located throughout the east coast.
- Trained new implementation and base operations network engineers on NMCI standards and procedures.
0-5 years of experience
Provided Customer Relational Management implementation, support & training for medium to large corporations within USA & Canada.
- Provided systems administration, network administration, & technical support for [company name] in SE FL.
- Upgraded, configured, & managed Windows 2003, 2008R2 server hardware, along with maintaining SQL 2005/2008 configured inside CRM installations which are located in securely hosted environments.
- Created, configured & managed virtual machines using Hyper-V technology from Microsoft.
- Maintained, & repaired hardware servers, desktops, laptops, printers, & configured security in wireless networks.
0-5 years of experience
Deployed migration of 900 MSSB multi vrf branches to MPLS and tested branch circuits (T1, DS3) for errors
- Implemented shell scripts for networking automation and provisioned DNS with QIP
- Supported field technicians to troubleshoot networking appliances such as Cisco 4507, WAE 674,3560, AVAYA gateway
- Tested sites for multicast traffic and network connectivity of network nodes before and after network cutover
- Modified configurations on Juniper MX routers verified changes and monitored network
0-5 years of experience
- Successfully led the technical implementation of Q2’s virtual banking SaaS platform for multiple Banks and Credit Unions up to $17B in assets, bringing in hundreds of thousands of dollars in monthly recurring revenue for Q2.
- Worked directly with Bank and Credit Union executives and managers to gather requirements and develop solutions for implementing and deploying Q2’s virtual banking platform.
- Developed training plans and provided training for new Implementation Engineers.
- Provided technical instruction during BaseCamp, a company-sponsored program to train potential employees in a variety of skills required for positions at Q2.
- Developed multiple tools (C#/SQL Server) and various process improvements to improve the efficiency and productivity of other Engineers.
- Awarded 2012 Innovator of the Year.
6-10 years of experience
- Implemented and launched 40+ new customers which generated $2.5M – $20M. revenue per year
- Led cross-functional engineering and development teams to resolve problems; clearly articulating to engineers the technical details of the problems uncovered
- Experienced with testing and implementing transcoding features for different media types (image, audio and video) across different standards used in mobile industry (GSM, CDMA, UMTS, SHPA)
- Key player in MMS resizing project which won a CTO Technical Innovation Award. The project generated more than $1.2M in yearly revenue
- Developed and managed test and implementation processes for Inter-Carrier MMS product which increased the North American market share from 62% to 88%
- Supported and implemented the new Over the Top applications in wireless industry (i.e. Google Voice, Pinger Text Free on Apple iTunes, Intrado 911 service)
- Coordinated directly with clients and colleagues in different time zones and regions, including offshore teams during testing and debugging delivery problems
- Managed the test efforts and schedules to achieve release or launch dates; communicated scheduling issues appropriately to program management and/or customers to align expectations of deliverables
- Provided training and platform specific knowledge to new team hires
- Recommended and implemented procedures to improve the efficiency and quality of current implementation process
6-10 years of experience
- Implemented and launched 40+ new customers which generated $2.5M – $20M. revenue per year
- Led cross-functional engineering and development teams to resolve problems; clearly articulating to engineers the technical details of the problems uncovered
- Experienced with testing and implementing transcoding features for different media types (image, audio and video) across different standards used in mobile industry (GSM, CDMA, UMTS, SHPA)
- Key player in MMS resizing project which won a CTO Technical Innovation Award. The project generated more than $1.2M in yearly revenue
- Developed and managed test and implementation processes for Inter-Carrier MMS product which increased the North American market share from 62% to 88%
- Supported and implemented the new Over the Top applications in wireless industry (i.e. Google Voice, Pinger Text Free on Apple iTunes, Intrado 911 service)
- Coordinated directly with clients and colleagues in different time zones and regions, including offshore teams during testing and debugging delivery problems
- Managed the test efforts and schedules to achieve release or launch dates; communicated scheduling issues appropriately to program management and/or customers to align expectations of deliverables
- Provided training and platform specific knowledge to new team hires
- Recommended and implemented procedures to improve the efficiency and quality of current implementation process
0-5 years of experience
Member of GTI SDCM (Strategic Data Center Migration) Core Team, responsible for major Data Center Systems migration and merger between JPMChase and BankOne enterprise midrange. As a member of this team responsibilities include design deliverables, systems configuration and implementation of Windows 2000 and 2003 servers in DMZ, ESF and SESF zones in a multiple platform environment.
- Designed, configured and implemented windows 2000 and windows 2003 IIS web, application, SQL and MS Clustered servers for the CIG/TSS
- Designed, configured and implemented HBA/SAN on windows 2000 and windows 2003
- Managed and configured LAN on Windows 2K/2K3 (DHCP, DNS, WINS, Active Directories, Group Policy and Security)
0-5 years of experience
Designed and installed Q-Flow customer flow management systems at State and County agencies. Worked with business process owners to map customer process, requirements, and organization tree into Q-Flow object-based framework of units, locations, services, functions, devices
- Install and implement MS NET Framework server infrastructure: SQL Server (SSMS, SSRS, SSIS, SSAS), IIS Server.
- Design Customer Kiosks with NET Framework scripting (c#/vb.net), SOAP/API Integration, SQL Procedures, Jobs.
- Design Rich Media HTML Framesets, with CSS, JavaScript, XSLT/XPath transforms. Renders real-time XML data streams from SQL Service Broker arrangements.
- Install and implement Windows workstations (XP/Win7), including touch screen kiosk systems with barcode scanners, magnetic stripe card readers, thermal printer ticketing systems and multiple extended monitor LCD TV presentations.
- International Q-Flow Warehouse for DOS (Department of State): Designed, implemented, and documented SQL Server 2005 replication and BIDS rollup procedures. Embassy data was replicated to warehouse, and then consolidated (ETL) for reporting and data mining.
- Flexible Kiosk for ACF Technologies: Authored XSLT Transforms to supports arrays of kiosk buttons; established standards for calling arguments; scripted standard kiosk response template, which became an essential tool and standard for all future ACF kiosk implementations.
0-5 years of experience
- Led a successful Green Belt Six Sigma project that minimized the costs associated with order processing errors.
- Adopted the DMAIC (Define-Measure-Analyze-Improve-Control) methodology to drive and maintain process improvements at the clients’ facilities.
- Performed FMEA (Failure Mode and Effect Analyses) to identify critical inputs and process variables in order to establish priorities based on risk evaluations.
0-5 years of experience
Network Implementation Engineer responsible for the design and project management of network hardware installations that support [company name]’s national infrastructure. Required coordination/project management between various major telecoms, EF&I vendors, and groups within [company name] to insure the most economical and expedient installation to meet the demands of our customers. This included design and management of over 100 different installations in 2013.
- Created Statements of Work (SOW), Bill of Materials (BOM), and detailed layout drawings for installations and augments.
- Worked with various EF&I contractors to obtain quotes for work (RFQ). Determined which quote was the most beneficial to [company name] and awarded the work accordingly.
- Submitted applications to multiple telecoms requesting permission to build and augment within their facilities.
- Facilitated/coordinated payments to the various telecoms and EF&I vendors for work completed.
- Traveled as required to local and nationwide sites to facilitate installations and perform acceptance testing.
- Responsible for annual verifications of power usage as required by LECs (Local Exchange Carriers).
0-5 years of experience
Lead and delivered implementation projects from development to production on time and within budget
- Created stored procedures and custom scripts for data migration from Excel to SQL Server
- Communicated with clients gathering business requirements, time frames and technical needs
- Tailored ASP.NET and Javascript code to fit software solution meeting client requirements
- Maintained strong relationships with clients and provided training sessions for users
- Deployed software upgrades to preexisting client software solutions seamlessly
- Managed production databases, performed regular maintenance and ran custom reports using T-SQL
- Documented department processes used to train new employees
0-5 years of experience
Sole Implementation Manager for Capital IT Infrastructure projects as company rapidly doubled in employee and physical size.
- Accountable for multiple large scale LAN/WAN, WLAN, VOIP and A/V-IP projects simultaneously, acting as IM, PM, and Operations 4th level support on a daily basis. Multiple sites across and outside CA were built or expanded, totaling >2.5M sqf., with 45K new network drops in support of 6K new employees.
- As IM was responsible for network design finalization and Change Management approval from Architecture and Engineering, IP Administration DNS/DHCP, equipment procurement, backbone pathing for Access and Distribution layers for diversity and redundancy, router and switch build-out and configuration via CatOS and IOS, OSPF, VLAN’s, ACL’s GigE/GBIC/SFP /31 uplinks, burn-in, and physical installation and SM/MM patching. Cisco 2500-3800, 3750, 4000/4500, 6509, Sup32 and Sup720, and WLAN Access Points routinely deployed. Cisco Thick client Access Point conversion to LWAPP. Vendor management of Cabling, and In-Building Cellular installation included daily job site walks, and inspection to confirm BICSI adherence for SM/MM fiber, Cat5e/GigE cabling, and closet construction build-outs for compliance with company’s Krone Warranty Certification
- As Project Manager tasks including Capital Spending Requests, RFQ/Bids, vendor qualification and selection for Cat5e, fiber, WLAN and In-building equipment and services. FY 2006-07 budget averaged $19M; cultivated contacts with Legal, Procurement and Vendor Finance for SOW’s and PO’s. Primary CRM for Security dept.
- Full project documentation finalized on hard copy and DVD for archiving and turnover to Network Operations included project/building CAD’s, logical network and DNS/DHCP maps in Visio, network assets and data/VoIP ports imported to production Remedy DB, device configurations backed up to TFTP.
- Also worked as a 4th Level Support for the Network Operations group during Ownership transition of these projects, and maintained database of ~75K network ports, and Data Closet Assets and Inventory in Remedy. Insured Corporate fiber maps were updated, and capacity planning of available copper, fiber, and equipment resources was updated.
0-5 years of experience
Design and implement SAN/NAS solutions into customer environment based on EMC best practice.
- Worked with Project Management to design and implement migration solutions into customer environment.
- Designed and implemented disaster recovery solutions into customer environment.
- Completed required quarterly training as set forth by management and completed existing product knowledge updates.
6-10 years of experience
Led the design and build of the company’s network to support the delivery of services to small and medium businesses. Coordinate infrastructure and architecture design, testing, deployment, and activation efforts. Oversee and perform testing and deployment of 10G (dark and lit fiber), metro Ethernet, and NNI networks. Work with developers and engineers on hardware and software integration testing and troubleshooting. Carry out code upgrades for core network services. Prepare technical documentation.
- Served as Project Lead on multiple initiatives, coordinating between engineering, design, planning, co-location engineering, and activation teams.
- Served as the company Subject Matter Expert on BTI equipment and Carrier Ethernet.
- Recipient of exceptional performance award for personal contributions.
- Member of team that earned CFO Team Award for Exceeding Goals.
- Played key role in team exceeding goal of converting buildings 25 from copper access to fiber in 1 month, and adding 500-plus buildings to fiber access per year.
- Resolved capacity limitations and prevented project delays by recommending architecture changes.
- Enabled outage-free node insertion for customers by creating new procedures.
- Improved productivity by training and mentoring several junior team members.
0-5 years of experience
Performed functional analysis, timeline analysis, detail trade studies, requirements allocation and interface definition studies to translate customer requirements into hardware and software specifications utilizing the [company name] Contact Center product suite.
- Created and maintained problem resolution documentation.
- Ensure the logical and systematic conversion of customer or product requirements into total systems solutions that acknowledged technical, schedule, and cost constraints.
- Identified, analyzed, diagnosed and troubleshoot problems.
- Coordinated maintenance with the appropriate support provider.
- Certified the logical and systematic conversion of customer or product requirements into total systems solutions that acknowledge technical, schedule, and cost constraints.
- Worked to completion, all documentation/logistics for the Denver Data Center and equipped the migration all the systems to Atlanta Data Center.
- Configured and supported Linux; PostgreSQL, Asterisk and other systems pertaining to contact center operations.
0-5 years of experience
Performed Bid Walks and scripted Bid Minutes (Construction details) for various telecommunication companies (i.e. AT&T, T-Mobile, Cricket and Metro PCS).
- Responsible for coordinating and scheduling a pre-construction walk-through with winning bidder.
- Interpret Site Construction Drawings (CD) to evaluate scope of construction.
- Provided direction, site build-out details and timelines to Conti approved contractors.
- Met with civil crews and approved contractors to submit accurate quotes, all based on crucial deadlines, completing awarded jobs on or under budget.
0-5 years of experience
Provided technical support by analyzing LBW/HBW circuit engineering data/routing, identifying new engineering paths as needed and developing/implementing circuit engineering rearrangements. Utilized state of art network management software and tools to identify, isolate, trouble shoot & resolve network problems in a multivendor technology environment.
- Audited, developed and designed various bandwidth circuit paths for data communication across the network.
- Utilized state of the art network management software and tools to identify, isolate, trouble shoot & resolve network problems in a multivendor/technology environment.
- Coordinated all maintenance and repair activity in accordance with operational procedures.
- Scheduled, tracked, and implemented complex changes to the network architecture.
0-5 years of experience
Increased revenue by managing the technical implementation of online banking software from sales through go-live.
- Trained new-hires on software implementation new processes.
- Trained client end-users on new software, processes and best practices.
- Coordinated in-house and client resources for requirements gathering, system configuration and testing to meet business specifications.
- Led the migration of internal product from previous system to XML/.NET interface.
- Analyzed, converted and tested data files to migrate from previous vendors’ systems.
0-5 years of experience
Lead Implementation Engineer for the California Department of Public Health (CDPH) and LA County Department of Public Health (DPH). Successful implementation and deployment of technically complex software solutions in the client environment. Design training materials and lead onsite training courses for clients.
- Completed complex data conversion with large dataset for DPH two weeks ahead of schedule with total project time of four months versus average project schedule of one year
- Created Visio tools to shorten the deployment time of custom forms and JavaScript business rules
- Tested deployments with testing scripts and using knowledge of client workflows
0-5 years of experience
Architected Software working closely with Process Control Engineers.
- Created Real Time Control Software to Control Silicone Wafer Etching Process.
- Performed Database Modeling, Creation of Logical and Physical Data Models, Data Location Distribution across Application’s DB Servers, and Caching.
- Designed and Implemented Control Software in a Silicon Wafer Etcher. The software controller read input from and controlled output to pumps, regulators and measurement sensors for vacuum, pressure, walking I-Beam, Wafer Cassette elevators, RF Power, and Gases using Digital To Analog and Analog To Digital electronic control devices.
- Software was written in PL/M and C.
- User Interface was developed on a Fluke Touch-Screen Controller.
0-5 years of experience
Managed more than 100 installations and upgrades with utilization over 85%
- Provided server and network support during project (Oracle DB support and SQL knowledge)
- Conducted onsite consultation, installation, and IT personnel training for anesthesia and nursing
- Served as subject matter expert for all company software packages and support
0-5 years of experience
Installed and configured proprietary software on hospital client servers
- Managed customer expectations and commitments
- Provided training to technical and non-technical end users on the configuration and use of the company’s software application
- Documented all activities clearly and contextually
- Executed on project plan, met deadlines and/or proactively communicated risks to deadlines
- Communicated with the Implementation Project Manager on milestones achieved or corrective action that needs to be taken
- Personally supported live software launch on site
- Included remote work and supplemental travel throughout the United States and Canada for live support
0-5 years of experience
Write & execute configuration MOPs for configuration remediation on Cisco enterprise class routers (Both IOS & Nexus operating systems)
- Planned complex changes, gathered necessary resources, coordinated teams & executed successfully on planning.
- Created many MOP templates that are still in use
- Trained new team members on organizational process.
10+ years of experience
- Scheduled and performed site surveys with Verizon field engineers to produce a firm price quote. Preparing bid packages and negotiated changes.
- Company liaison to Verizon responsible for scheduling and performing site surveys resulting in submission of price quote submission.
- Ranked first for attention to detail on the east coast for maintaining a record of high performance standards to include attention to scheduling, contractual deadline, budget, and quality work.
- Made technical and process recommendations to project management for streamlining processes resulting in greater efficiency.
- Accountable for schematic and system validation consolidation for deliverable documentation to end user.
- Maintained database information, shipping requirements and lists of materials to enable the proper installation of each project while remaining within budgetary constraints of the project contract.
- Performed field investigations of reported material problems and provided viable solutions.
0-5 years of experience
Served as Lead UNIX system administrator for 500+ server migration.
- Built and managed LDom farm with Oracle OpsCenter managing 150+ Production LDoms.
- Lead SAN migrations to migrate 300+ Servers from DMX and Clarions to VMAX Farms.
- Planned Built and implemented P2V migrations for Solaris EOL servers to LDOM.
- Planned and implemented V2V for Business critical applications with minimal downtime.
- Supported Avamar installations and configurations on Unix & Linux server.
0-5 years of experience
- Guided clients’ throughout installation, configuration and transition of order processing operations to the Multichannel Order Manager application
- Integrated application with various other systems (i.e. shipping, e-commerce platforms, accounting packages & other third party sales channels)
- Via analysis reduced operational pain points (within fulfillment, marketing and sales) leading to gains in efficiency, productivity and growth
- Ensured sufficient knowledge transfer took place throughout implementation phase
6-10 years of experience
Implementation and readiness support of pharmacy staffs around the United States and at remote DOD locations worldwide in the operation and maintenance of complex computer based pharmacy automation systems.
- Training of new sales employees and support of sales operations.
- Remediation of clients not optimizing the use of pharmacy automation systems.
- Maintained a company corporate card and reported daily operating expenses within company specifications with no discrepancies.
- Selected to train remote DOD installations outside of the U.S. specifically Germany and Italy.
- Operated independently on foreign assignments under difficult support environments.
- Troubleshot and corrected System Server errors at remote sites.
- Corrected multiple clients not satisfied with system performance or work flow solutions.
- Recognized subject matter expert for the installation and training of the PacMed heat sealed packaging system, and for P2000.
0-5 years of experience
- Analyze four RFP’s at the Linden Pinder International Airport here in Nassau, Bahamas and formed relationship and formed relationships with vendors in analyzing expectations. Bid on two of the following RFP’s and won those bids with partners.
- Flight Information Displays (FIDS)
- Gate Information Display System (GIDS)
- Airport Operations Database (AODB) Software and computers
- Local implementation team Project Manager
- Local Project Manager and Coordinator
0-5 years of experience
Led the equipment inventory integration into the Xpercom Database for 10 new Northwest Markets.
- Created equipment templates and supporting documentation for all equipment utilized within the Northwest Region for the [company name] network.
- Interfaced with Transport Engineers, Network Engineers and Vendors to acquire equipment specifications, and review and reengineer processes and standards.
- Analyzed dissimilarities between multiple schemas of the Granite platform (Xpercom) for disparate markets and networks.
- Standardized existing databases within the Granite platform to ensure conformity to industry standards.
- Worked with Market Engineers and Operation Technicians to ensure complete and accurate circuit data input.
- Provided training and documentation for successful transitioning of the Xpercom inventory database subsequent to market implementations.
0-5 years of experience
Application Development(C#, SQL)
- Developed interfaces to integrate Solarc’s RightAngle(RA) platform for commodity trading enterprises.
- Developed interfaces for RA’s airline customers for tasks such as scheduling, projections, accounting and billing.
- Developed APIs business logic for automating order and deal processing in RightAngle for clients in Aviation fuel industry which helped in eliminating complete manual intervention in order/deal processing.
- Migration of lawson (An ERP for Inventory Management) to fuel sales processing systems handling chargeability and taxation for fuel sellers, resellers, agents and fuel vendors.
- Developed taxation and fee calculation logic and integrated with Sage’s MAS500 (ERP Solution).
- Developed sales processing and accounting system involving one to many vendors in purchase and sale orders.
0-5 years of experience
Work with customers and Natus personnel to plan, document and implement large scale networked product installations.
- Assisted in proofing complicated quotes to assure accuracy of ordered equipment.
- Provide on-site expertise that will help the customer and Natus sales determine and decide on various network and equipment configurations.
- Authored installation floor plans, cable diagrams and Statements of Work which detailed key contacts, installation timetable, responsibilities, installation plan and other network integration necessities.
- Coordinated installation timeframes with customers and communicated directly with trainers, 3rd party cable installers, and electricians.
- Responsible for planning large scale database migration and software upgrade projects.
- Trained factory based technical support team on new, complex installations.
- Worked with software development team to design HL7 interface solution for Nicolet brand product line using the Mirth Connect integration software.
- Trained domestic and international field service technicians on HL7 interface solution.
0-5 years of experience
- Employed by Analysts International and assigned to AT&T / SBC as an Implementation Engineer supporting their PremierServ IPVPN product, working on customer’s data networks designing and implementing VPN / firewall solutions for companies ranging from 2 to 200 sites.
- Designed and created GRE tunnels securing them using VPN IPSec for every SBC IPVPN installation.
- Designed and performed hands on installation and configuration of multiple CISCO routers, switches and PIX firewalls.
- Responsible for the successful technical operation of each Customer’s IPVPN from contract signing, through completion including: Authoring the initial configurations to be loaded into the equipment at the staging facility prior to shipping,
- Supervised Field Engineers during equipment installation
- Performed post installation network testing and adjustments
- Integrated the Customer’s existing network into the SBC IPVPN product offering,
- Provided Customer Support through project completion.
0-5 years of experience
Consultant and Implementation for the Uniform Code Council’s global data implementation of UCCnet, utilizing XML and GUI transactions for data synchronization. Represented the client for consulting and certification testing on global data synchronization operations.
- Implementation, certification and testing of UCCnet XML compliance system with Fortune 500 IT departments.
- QA release testing.
- Developed vendor certification testing requirements.
- Implemented certification program for Trading Partner and Alliance Partner companies for UCCnet.
0-5 years of experience
As a member of the Business Warehouse (BW) Team at NASA’s Competency Center, I worked with both the front-end applications and the back-end functions.
- Developed BW queries using Business Explorer (BEx) Query Designer.
- Performed system checkouts.
- Performed loads from both SAP R/3 and outside source systems.
- Assisted with compression to maximize performance.
- Used BW 3.5 and 7.0.
- Participated in the on-call rotation to provide 24×7 support for our customers and users.
0-5 years of experience
Primary responsibility is to design and deploy new customer sites into Virtela’s global MPLS backbone network
- Develop detailed designs for various customer networks based on requirements from the account team/sales engineers
- Personally activated services for over ~1,000 specific devices at customer site locations in 24 different countries
- Performed specific installations onsite at various customer locations/data centers (for domestic sites)
- High competency with MPLS, BGP, Juniper Netscreens/SSG and M-Series Routers, Cisco Routers and Switches
- Use Citrix XenServer to deploy network equipment in the Cloud (e.g. NetScaler, Branch Repeater/CloudBridge, etc.)
- Strong focus on creating/maintaining accurate and updated customer topology diagrams, primarily using Visio
- Strong knowledge of IOS, JUNOS and ScreenOS
0-5 years of experience
Installed both hardware and software required to utilize Syntrac Integration Tools along with training customers onsite.
- Provided follow up onsite visits to offer additional training.
- Performed onsite technical support for both hardware issues and software version upgrades.
- Participated in yearly national sales meetings to provide training for sales and operations teams.
- Worked closely with the sales and operations teams to assure customer satisfaction.
0-5 years of experience
Managed distributed network of Windows servers used to collect massive amounts of mobile data for optimization of customer’s radio frequency network.
- Worked in environment consisting of Windows servers, SSH, RDP, Dell Servers, modems, and .NET application.
- Installed and commissioned Windows servers at customer sites in major markets across nation.
- Configured MS SQL Server for database backend of .NET application.
- Remotely administered and maintained servers and collection applications for optimum performance.
0-5 years of experience
Technical oversight of VoIP installations. Ownership of VoIP Migrations to bring customers into compliance with government regulations.
- Install, Implement, configuration of Adtran and Cisco routers for new Customers.
- Install and troubleshoot VoIP issues.
- Configure SIP domain and SBC domains.QoS, DHCP.
- Complete assigned installs and hotcuts orders
- Perform testing and troubleshooting of service types supported for DS0, frac-t and DS1
- Support service types for frame relay, PIP and P2P and ATM
0-5 years of experience
- Configured & installed mission-critical LAN infrastructure for the ongoing expansion of the Department of Homeland Security headquarters campus network.
- Developed “as-built” Visio design drawings for management.
- Optimized outage response time by deploying WhatsUpGold network monitoring software.
0-5 years of experience
- Configured Xperience application as per the client’s specifications
- Created templates for invites that are compatible in all email clients
- Created CSS file for the look and feel of the Survey
- Developed KTR( Kettle Transformations) using Pentaho and Javascript
- Created CSV and XML files for building the survey
- Led our India team for their implementation activities.
0-5 years of experience
Provisioning new customers to the e-cloud using Dell, Brocade, Cisco and Juniper hardware.
- Deploying new customers with Juniper firewalls using ScreenOS and Junos software.
- Deploying Cisco Nexus 2000K, 5000K and 7000K in a data center environment.
- Creating Cisco Context virtual firewalls on multiple Cisco ASA platforms.
- Scripted and submitted all changes to Management before execution.
- Troubleshooting Juniper issues with trace options feature.
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Implementation Engineer
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
