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0-5 years of experience
Managed software QA organization that tested and verified Layer 2 and 3 routing protocols for multi-service IP and ATM core router. Implemented new processes and procedures. Built team of 25 SQA engineers and insured all quality metrics and deliverables were met.
- Reduced test time and number of defects caused by late code arrivals by 60% with new branching strategy
- Coordinated development of large system test network utilizing customer configurations, incorporating all features insuring system integration and interoperability testing were completed.
- Achieved 2-day turn on bug fixes by managing defect backlog, prioritizing 20 defects per day.
- Decreased test time by 35%, collaborating with Test Automation to plan effort for each release
0-5 years of experience
Planned and managed implementation of software quality assurance activities and projects to implement defined benefit, group life insurance, deferred compensation; cash match plans and sickness and disability programs.
- Improved software quality and reduced defects via introduction of defect and requirements management tools, requirements gathering and testing best practices, root cause analysis, UML diagrams and via creation of standardized tools, processes and methodologies.
- Introduced Key Performance Indicators (KPIs) related to quality in employee performance plans.
- Managed vendors and negotiated contracts that saved the organization over 20K/year.
- Worked with the call center to improve processes and implement telephony systems.
- Key player in vendor selection for 10 M+ Retirement Systems Modernization project. Performed vendor response evaluations, ensured adherence to state procurement regulations and presented evaluations and recommendations to Directors, CTO and CFO.
- Reported to the Chief Technology Officer and received promotion within first 6 months of employment.
0-5 years of experience
Oversaw a team of 15 resources spread across Research Triangle Park (RTP) and Bangalore, India with responsibility for verification of soft PBX features. Role included project leadership and performance management overview and feedback
- Leveraged budgeting expertise to efficiently manage test bed build out and maintenance. Adopted virtualization as a needed process that reduced equipment costs; ie, saving of $168K on one critical project.
- Led process improvement projects to reduce test times, integrate new tools and manage key tasks
- Worked cross-functionally with other managers to streamline operations (Agile Integration Team)
- Evaluated project requirements in both Agile, Waterfall and hybrid environments
- Planned and coordinated resources needed to implement new test strategies (Agile Scrum, Sanity Suite Regression, etc.), resulting in development of best practice models
- Responsible for 75+ existing voice Call Processing feature enhancements and integration with new video phone endpoints (Tandberg) and features.
0-5 years of experience
Promoted to direct cross-functional teams (>11) of server, client enterprise antivirus.
- Improved satisfaction #s & reduce open backlog (>30%)for VirusScan /NetShield.
- Directed parallel multilingual projects between US, UK, Holland & China. Schedule & provide simultaneous ship products, move to cost-reducing translation packs.
- Created common test/tool strategy to supplement automation; reduced time to market.
- Performed resource and project trade off analysis to meet schedule, language, product life-cycle (PLC)/Software Dev Life-cycle (SDLC) and QA requirements.
- Directed engineering organization for $745M division of Network Associates.
- Led team to complete first fully simultaneous localized product in 14 languages.
- Managed Continuous Process Improvement (CPI) to build team and enhance PLC (Product Life-cycle) & SDLC (Software Development Life-cycle) adherence.
- Planned, scheduled, tested and released products; directed staff of 16.
0-5 years of experience
Praised as “one of the most valuable employees” in the company by the president.
- Built, managed the new QA team to deliver high quality mobile software applications of BREW, J2ME, WEB/WAP for CDMA, GSM handsets on Win, Mac, Linux, web
- Established, implemented, and improved QA infrastructure; test procedures, process, and quality standards in accordance with overall development and product releases.
- Communicated and cooperated internally cross teams and externally with NSTL, QCOM, VeriSign, Verizon, Sprint, and carriers of global markets
- Responsible for certification, verification, releases, and customer technical supports
0-5 years of experience
Established the QA department from ground up, hired, trained and motivated each team member
- Established a new outsourcing partner (Gemini, Romania) and grew the team to 6 resources
- Introduced Automation Testing and responsible for Cost savings up to one million dollars annually
- Developed and implemented QA processes and standards within the Flip Video Engineering team
- Setup the QA Lab, Defect Tracking (JIRA) and test case management (ApTest) Tools
0-5 years of experience
Managed both onshore and offshore QA teams from 5-10 members; participated in hiring and mentoring professionals.
- Developed plans for individual career plans including performance reviews, succession planning, hiring and training
- Worked with other managers in planning, scheduling and implementing Talent Management Suite.
- Mitigated QA risks including escalation to senior management, and collaborated with cross-functional teams to ensure testing quality.
- Led three Scrum teams in successfully executing complex testing and leadership tasks on several complex SaaS projects ensuring total quality management standards.
- Performed complex functional, application, and regression tests, planned and implemented automated testing along with timely releases of product and production escalation patches.
0-5 years of experience
Developed test plans, generated test cases, scheduled resources, and maintained bug tracking
- Acquired Silk performer to test load activities on the web site, and eliminate any bottleneck problem on the back end
- Introduced Project Management process that improved the end result by over 100%, eliminated communication problems within various departments in the company, and focused on improving product delivery on schedule and within budget.
- Created and maintained project schedules, prepared milestone reviews, organized design reviews
6-10 years of experience
QA Manager for Cisco Jabber Unified Communication applications on MacOS and iOS.
- Delivered the first releases of the enterprise grade Unified Collaboration clients on both platforms.
- Jabber for Mac received the highest Customer Satisfaction rating among all Cisco Collaboration clients while the iOS iPad client was the fastest growing client for it’s initial year.
- Successfully established test automation frameworks including a C++ Test Framework based on GoogleTest and a Mac UI Framework based on Python. Test Automation solutions were open source and integrated with Jenkins/Hudson.
- QA Manager for MeetingPlace Web/Audio/Video Conferencing SaaS solution. Resolved endemic scalability and quality issues by designing and building performance/load test beds, establishing reliable test automation, and grew team from 5 QA engineers to over 20 QA engineers.
- Managed offshore teams in India, Belgrade, and China in addition to our local engineers in San Jose
0-5 years of experience
Recruited, trained and mentored a team of SQC Engineers performing quality control of inspection tools.
- Monitored productivity including the number of defects identified and test cases written by each engineer.
- Liaised with software developers and product/marketing engineers to reproduce customer cases in-house.
- Managed SQC functions to ensure optimal tool usage and the prompt resolution of customer problems.
- Tracked SQC activities and delivered weekly status/risk assessment reports during Phase 4/Alpha Exit.
0-5 years of experience
Supervised and led 8 QA engineers to ensure quality releases under aggressive schedules.
- Responsible for testing the EntryPoint client on different platforms (Win2000, NT 4.0, Win98 and Win95) and testing the web components (JavaScript, VBscript and active server pages) on all commonly available browsers (IE 4.x, 5.x and Netscape 4.x.).
- Ensure an electronic wallet application and a music player function correctly and integrated properly with the client.
- Worked with and trained sales and advertisement production groups to qualify and deploy advertisements.
- Troubleshot and pinpointed connectivity issues directly or with different proxy servers and firewalls.
- Effectively improved our test process to minimize low priority, last minute bug fixes that could cost the schedule.
- Created QA Partner test scripts to automate regression, load, and stress testing to guarantee consistent testing coverage, eliminated mundane tasks, and reduced human resource needs.
- Developed test plans and test cases to ensure our client product (PointCast, then EntryPoint) can be localized to different language versions.
- Provided technical guidance and training for technical support team.
- Managed and coordinated the QA effort of the client QA team, the international enabling team and the internal tools team.
0-5 years of experience
Hired to establish quality practices and operational controls, and participate in implementation of a formal development process.
- Created a Quality Assurance team to support multiple languages for Windows and MAC OS X.
- Established formal QA Test Plans, Test Cases, Traceability Metrics and Test Summary documents.
- Implemented Defect Anticipation Techniques, SQA Automation Strategy, and Issue Tracking.
- Developed Systems and Engineering/QA process that markedly increased team’s productivity.
- Maintained and established relationship with development, marketing and support teams.
- Created a positive work environment where all team members could contribute their best work.
0-5 years of experience
- Developed detailed test procedures along with consistent approaches of quality improvements by leading 5 direct QA Engineers from San Jose, CA and Phoenix, AZ.
- Tested all aspects of quality assurance for network Residential Gateways and Component Management System (CMS) Web application.
- Participated in customers’ requirement identification and engineering design reviews. Led the development comprehensive test plans, test cases, reports and automation.
- Partner with Software Engineers, Architects, Product Managers, and customers to perform test plan reviews. Managed defects using (Jira, ClearQuest) systems.
- Performed employee reviews, hiring, and promotions.
6-10 years of experience
Hired, trained, supervised, and reviewed performance for teams of up to ten Software Test Engineers
- Coordinated documentation and example file review, beta testing, project reviews, and go-no go meetings
- Met milestones & quality levels by creating a spreadsheet to estimate, schedule, & track progress & results
- Decreased Authorware regression & configuration test effort by automating test scripts in Segue QA Partner
- Created a test lab of Apple & PC clones, Windows & Mac operating systems, display & sound cards
0-5 years of experience
Drove timely SW Graphics (Driver) releases to market with a high quality focus.
- Managed 12 test engineers/program managers. Focused on compatibility testing and SW release to customers.
- Established the 1st Software Quality Release Criteria as part of continuous improvement to measure the software health and risks before releasing to customers. Stopped releases that failed the release criteria.
- Defined, launched and managed a $1.5M/yr Taiwan Graphics Validation Operation to test compatibility with applications/games/peripherals as well as WHQL Cert, delivering greater than 50% operations cost savings. Designed the entire outsource operation from scratch using the ISO 9000 methodology as a framework.
- Defined and launched from scratch the Graphics Validation Customer Program, developed partnerships with six strategic OEMs (US/Asia) to add usage model testing. The program added ~10% of total issues found.
0-5 years of experience
Managed a test team of 6 direct reports (comprised of Senior Software Test Engineers, Software Test Engineers, and Jr. Software Testers) by assigning tasks, providing focus and directives, and monitoring progress. Increased test coverage of the Helix products by developing test plans, and guiding implementation efforts.
- Directed the establishment and maintenance of a software test lifecycle within QA, with the intended goal of creating a reliable, reusable, and repeatable test process that is both cost effective and test efficient.
- Reduced projected release test cycle from one month to two weeks, despite staffing cutbacks. Beta reports listed only one undocumented defect.
- Developed training regimen for new QA members, which enabled these employees to develop the skills necessary to execute test plans within one week.
- Responsible for maintaining open communication with project leaders and upper management to insure that QA was informed of priorities, deadlines, project status, and release plans.
- Established the overall direction, scope and strategy of the Helix Technologies QA department. Once determined, ensured compliance with, and understanding of, this strategy by QA team members and others.
- Monitored and directed the progress of product defects within the Helix defect database to ensure that the proper procedures were followed, that the flow is continuous, trends are documented, and improvements are made. These trends were later tracked via trend analysis to assess the quality of the software and the quality of the process.
6-10 years of experience
- Led a QA team with 14 direct reports in two geographical locations.
- Devised strategies for the overall qualification of all enterprise level software products (7 Major + 35 Minor Release).
- Implemented all QA processes (focus on optimization) for manual and automation QA teams.
- Created a highly effective QA team with a 1 to 3 development ratio without sacrificing Quality.
- Implemented a new automation framework which increased productivity by 500 percent.
- Launched a unified automation platform for testing several products which enable products to be tested a matter of days instead of months.
- Streamlined Development and QA processes to establish a test infrastructure that allowed development and QA to work together more efficiently.
- Improved bug tracking processes for the entire organization and produced a process guide.
- Spearheaded a new automation infrastructure for Selenium.
- Standardized the entire QA process
0-5 years of experience
I was responsible for building QA team and release process. I have supervised Software configuration management, Build engineering and Technical publications. The product Eureka Intelligence is an enterprise business intelligence program written in Java. The team consisted of 5 members.
- Installed and maintained DB2, Oracle 7 and MS SQL Server 7.0
- Created Test plans and Test cases.
- Installed and maintained bug tracking system.
- Performed daily builds.
- Reviewed user documentation and On-line Help.
0-5 years of experience
I was responsible for building QA team and release process. I have supervised Software configuration management, Build engineering and Technical publications. The product Eureka Intelligence is an enterprise business intelligence program written in Java. The team consisted of 5 members.
- Installed and maintained DB2, Oracle 7 and MS SQL Server 7.0
- Created Test plans and Test cases.
- Installed and maintained bug tracking system.
- Performed daily builds.
- Reviewed user documentation and On-line Help.
0-5 years of experience
Designed test plan & processes for IP Call Center, IP Phone, Billing, Speech Recognition System, IVR, Windows CE Soft Client and IP PBX solutions.
- Performed systems integration, systems testing, and compatibility testing on voice over packet, and voice over wireless products.
- Recommended test tools and equipment for development, QA and marketing groups, and presented quality plan and processes to the organization.
- Setup bug tracking system, monitored quality processes, and lead other QA members locally and overseas.
- Performed market research & analysis for marketing group and developed competitive analysis documents for internal customers.
- Designed product literatures including datasheets, brochures, and technical documents for IP call Center and IP PBX products.
- Setup and demonstrated IP Call Center and IP PBX solution in various trade shows and conferences.
- Supported technical sales and marketing team during and after sales/marketing process.
- Generated advanced reports on test results for various group in the organization.
0-5 years of experience
Managed 9 QA engineers over two different product lines.
- Designed VoIP network for lab environment utilizing Clarent, Cisco, Siemens, Microsoft and Intel equipment.
- Implemented tracking spreadsheets to monitor and manage sw/hw test cycle, functional, performance, load and compatibility testing.
- Fielded technical questions from engineering, product management, and technical support groups about GK and GW operation and configuration.
- Involved with the implementation of new feature sets and improvements for Gatekeeper, Gateway and Class 5 softswitch.
0-5 years of experience
- Coordinated completion of architectural analysis, requirements, specifications, and risk assessments by project team members.
- Provided leadership as well as performed product verification and validation testing, including writing test plans and test procedures, executing tests, reporting results, and managing issues identified in testing.
- Analyzed software requirements to assure that they were clear and testable, while working with software engineers to define system operations.
- Reviewed software design and architecture, in coordination with software development engineers.
- Wrote test procedures to verify operation, usability, performance, and reliability of systems and applications; verifying adherence to software requirements and user needs.
- Created clearly documented bug reports for anomalies found during testing. Verified bug fixes and documented results.
- Worked closely with development and support groups to facilitate software releases.
0-5 years of experience
Joined a highly dynamic team with responsibilities to organize a QA department capable of putting together formal test plans, perform unit, integration and system tests to insure the highest quality of the product.
- Collaborated with engineering teams to define testing strategies.
- Hired QA Engineers experienced in manual and automated testing.
- Provided training in testing and test automation.
- Achieved company goal of decreasing software developmental bugs.
0-5 years of experience
Managed the QA efforts for the web and mobile applications under an Agile environment.
- Wrote and executed test cases for both the web and mobile applications.
- Automated the testing of iOS applications using Appium and Python.
- Used JMeter and Blazemeter to handled Performance testing of web and iOS applications.
- Demoed applications to prospective customers and venture capital and provided feedback to product development.
- Traveled to customer sites to onboard them to a pilot program and to gather feedback for improving user experience.
0-5 years of experience
- Started up and managed a QA group at a drug discovery company using ultra-high throughput screening system.
- Created a defect tracking system, wrote test cases and procedures and tested software functionality, ensuring products performed per specifications.
- Company is currently owned by Vertek Pharmaceuticals, Inc.
0-5 years of experience
- Successfully created quality assurance processes and procedures from the ground up.
- Lead full deployment of Microsoft Team Foundation System as an integrated workflow, defect, and source control management tool for the entire Product Development Team.
- Created tools and processes to facilitate rapid testing through automation of .Net web application.
0-5 years of experience
Responsibility included managing different projects using both internal resources and offshore resources. Responsible for all software quality assurance activities, including test plan, test case generation, automated & manual test execution, hardware configuration, client configuration, usability analysis, problem reporting, and documentation analysis.
- Developed and managed release strategies, processes, procedures, and production delivery schedules for multiple software applications.
- Identified dependencies between applications to eliminate/reduce risks and potential conflicts during releases.
- Worked closely with change management to ensure only approved changes are assigned to a release.
- Communicated with functional and technical stakeholders, to schedule system integration testing and production deployment dates.
- Collaborated with PMO office to ensure that the release management process is adhered to.
- Responsible for the daily activities of the QA staff assigned to various and multiple projects; Monitor the successful completion of the quality initiatives at every step of the Software Development Life Cycle SDLC.
- Adapt quality initiatives to suit the specific project without compromising the integrity of the Quality Assurance process.
- Monitor the progress of projects for adherence to the planned schedule and participate in all project-affecting decisions.
- Write automated and manual test cases.
- Coordinate QA staff, developers and end-users during UAT; Keep upper management informed of all defects and QA statuses by sending out daily reports.
0-5 years of experience
Responsible for testing, troubleshooting, and qualifying software releases and customer configurations.
- Responsible for defining, maintaining, implementing, and process control implementation to assure that our software meets established business standards and end user requirements.
- Develop and implement well-defined test plans for manual testing.
- Maintain bug-tracking, document management, and knowledge base systems.
- Develop and maintain revision control of all released software.
- Perform System Integration regression and security testing.
0-5 years of experience
Software Testing of SAAS across all major browsers, tablets, and mobile devices
- Automated Testing using Selenium, Junit, and Java (can adapt to Perl, PHP, etc)
- Performance/Load/Stress Testing using Jmeter
- Created and Maintained Test Plans, Test Case Suites
- Execute multiple project plans simultaneously for multiple products
- Software QA Project Management using Testlink, Bugzilla
0-5 years of experience
Define QA processes, tools and implement overall quality strategies to ensure quality product releases.
- Manage, mentor, and lead a team of QA engineers locally and in India.
- Continuously streamline and improve the testing life cycle to ensure test planning, execution and reporting are effective and coordinated.
- Participate or provide oversight in gathering requirements, developing test strategies, plans and procedures, coordinate testing and developing and / or reviewing test automation with test team.
10+ years of experience
- Built System test group from 2 to 18 members team to verify the product at system level using customer use cases, workload/workflows from Fortune 500 companies
- Hired engineers with correct skill set to architect, develop, and execute test scenarios.
- Developed cross-functional activities with other functional QA teams to ensure that workload patterns verify various aspects of requirements defined in Product Requirement Document.
- Delivered several test case scenarios to test various aspects of ONTAP OS like WAFL file system, Data Protection, SnapMirror, FlexCache, NFS, CIFS, HA, NIC (1/10Gb) and others.
- Interacted with major customers, different business units, and product marketing to understand various product features, use of the product, and identifying test gaps and generating requirements for test case development.
0-5 years of experience
Transitioned team from waterfall to Agile
- Worked with managers to develop resource allocation and QA plan for the quality assurance aspects of the development schedule, advise management pro-actively of steps required to mitigate project/delivery risks
- Planned and prioritize test efforts and resolution of defects based on trade-off between severity of defect, impact to committed release and delivery dates, and customer needs and expectations
- Built a foundation to reduce the lag time between RFQA and GA by introducing test automation
- Worked closely with Product Management and Engineering Dev Management to better communicate product enhancements to the team
- Encouraged collaboration and growth of individual QA team members to take ownership of features
- Improved product quality by focusing testing more on common use cases and less on theoretical possibilities
- Headed the effort to convert the development and QA teams from Waterfall to an Agile development and release process
- Worked with Tech Writers on release notes, user guide changes, new product training slides
- Facilitated moving the team to a new bug tracking system, from Bugzilla to Jira, Facilitated the integration of Jira and Rally to link our bug tracking tool with our development scheduling tool
6-10 years of experience
Analyze and review functional/business specifications; setting up test models “V” & Agile (XP).
- Manage and monitor in-house / off-shore teams of 15 testers; train Test Engineers on HTML and Internet infrastructure.
- Setting up offshore testers Test procedures and policies (both for India and Bangladesh team).
- Oversee timely selection and recruitment of QA members and developers.
- Spearhead rigorous data testing, running complex SQL queries.
- Meet functional specifications writing Test Plan/Cases.
- Test securities on https applications and certificate installations; credit card validation and transactions.
- Attend QA management meetings; coordinate releases with technical departments.
- Develop applications to enhance testing using ASP language.
- Spearhead stress tool monitoring, and maintenance of QA lab.
0-5 years of experience
- Set up a Selenium 2.0 WebDriver test automation framework using Robot Framework and RIDE, with a Selenium-Grid to distribute the tests over various virtual machines (VM’s) running different browsers and operating systems in parallel, and integrated the framework with Jenkins, a continuous integration server
- Tested the technical implementation of our Web site to become a Google Trusted Store, integrating the order confirmation module, shipment and cancellation feeds with Magento, an open-source e-commerce platform
- Tested coupon code transactions with our third-party point-of-sale prepaid card provider, InComm, certifying the Web services API integration with their test environment
- Lead test engineer in a small Software Quality Assurance team of 5 engineers
- Hands-on, individual contributor
0-5 years of experience
Responsible for quality of the product detail page of [company name]’s retail website across all geographies.
- I was responsible for moving quality upstream by introducing check points at product development stage. To support this I worked with product managers and user experience designers to review their requirements/design and define use cases at this stage. The feedback and enhancements in the design was consumed by product management team to reiterate on their design and deliver a much better experience. Also it helped the software development team to develop their code based on the detailed use cases provided by QA. This reduced our development cost by preventing defects at product development stage resulting in raising the quality bar and enabling faster deployment of new code base.
- Act as a focal point and leader to all quality related programs – Directed QA activities to ensure maximum quality and effectiveness. Created a quality dashboard that was highly successful in measuring the success of a project by providing easy to interpret visual data from the seed stage of the program to post launch. The tool also allowed us to identify negative trends and correct them. The dashboard included data for defects per kilo lines of code, bug trend and determine the quality post launch.
- Ensured that all quality standards are met by all partners by setting guidelines for launches in new countries and made teams independent and capable to launch on their own. Such guidelines were ready for consumption by 80+ teams across [company name].
- Implemented several QA processes including adding new test objectives and test cases to provide better testing coverage, creating traceability matrix for tracking test coverage against specific product features, device farm infrastructure creation for mobile device and initiated a new process in which development team provided risk assessments for each build delivered to QA. These assessments included a list of all code changes, areas of impact and risk level.
- Defined measurable quality goals for the QA engineers and aligned it with their interest and the business goals.
0-5 years of experience
Managed test case development and execution using Mercury TestDirector
- Responsible for creating and managing QA Projects, Priorities, Resource allocation using Microsoft Share Point and Microsoft Project Plan
- Executed manual testing using Test Director Test Lab
- Executed automated testing using Mercury Quick Test Pro for Various Website
- Managed QA Team conducting weekly status meeting
- Report QA Team status report to Director of Application Development
- Responsible for developing Test Plan and Test Case using Test Director for [company name].COM testing
- Managing QA/QC during testing of Internal Application such as Time Card and Labour Corrections
0-5 years of experience
- Manages a team of QA Engineers, both on-shore and off-shore.
- Manages releases of Evidence.com, SYNC & AXON in 3 environments.
- Manages critical processes necessary in performing software QA functions.
- Responsible for the daily management of all QA staff.
- Establishes and maintains QA test documentation templates and standards to support test activities associated with the software development lifecycle.
- Identifies and communicates risk and risk-mitigation strategies.
- Provide leadership, performance feedback, mentoring, and career development planning to team members.
- Facilitate the creation of continuous integration and automation practices.
- Manages build and deployment in both local data center and Amazon Web Services.
- Manages maintenance of Amazon Web Services
0-5 years of experience
Plan and direct assigned tasks with a staff of Quality Assurance Engineers to ensure that testing of project requests and production support change requests are accomplished within prescribed time frames.
- Proactively engage peer managers and director to identify opportunities and strategies for continuous improvement in tools and processes that raise the performance of the organization and the effectiveness of Corporate Technology; including internal productivity, quality and customer/client satisfaction. Participant with SOX audits and all associated process improvements.
- Partner with development staff to serve as a resource for defect resolution; commission account managers to quickly validate defects reported by customers; coordinate and perform User Acceptance Testing with external customers.
- Prior, as Business Analyst: liaison between Account Managers and customers to develop concise business requirements and then expansion of functional requirements for turnover to software development staff. Technical writing, workflow diagrams, system architecture drawings, Oracle Database Entity Relationship diagrams (ERD).
6-10 years of experience
Enterprise Infrastructure: QA manager for Enterprise Infrastructure group- working with – mobile apps, desktop apps, desktop virtualization, E-mail archiving, ClientLink, F16, BigDog, Project Server, Autonomy (~80 apps).
- Manage all QA engagements – Responsible for software development process improvement across multiple groups that include Software Testing, Planning, Reporting, Risk management, Process Assessment, Process and Tools Identification, Creation and Support, Best Practices Implementation, and test automation. Set QA process to upgrade desktop applications version i.e JRE, browsers, email tools, mobile app testing.
- Set mobile testing processes and strategies from scratch. Did POC for mobile testing tools to bring automation over manual testing. Settled with DeviceAnywhere, currently ~30 mobile apps are being tested on BlackBerry and iOS devices using DA and QC. Mobile test matrix being generated for app version, mobile model, FirmWare/OS, provider, BES, Content protection -on/off, installation mechanism etc.
- Work with development and engineering team to establish QA processes and strategies by doing system, functional, regression and performance testing along with configuration management. Perform QA assessment and suggest improvement in QA process. Use reverser engineering technique to prepare regression test suite by identifying gaps.
- Use Quality Center, HP-PPM & Jira extensively to establish traceability between requirements, test plans & defects. Prepare test plans, QA project plan, resource plan, traceability matrix estimation and risk mitigation plan for SIT (System Integration Testing), E2E (End to End) testing, production support documents, release and resource management, test closure reports, lessons learned document.
- Work with HP QC, QTP and LR (Performance Center) test tools. Plan, execute and maintain functional and performance tests. Use DeviceAnywhere for mobile testing.
- Perform hands on technical work whenever necessary. Set up automatic build, and test process using BuildForge.
- Work with vendors, clients and offshore teams globally through out the SDLC life cycle. Manage offshore team (~10 resources) for test execution, performance test & automation related work.
- Governance Metrics Reporting, Daily/Weekly QA status reporting and dashboards to Senior management and customer on regular intervals.
- Participate in QA Manager’s forum to define and enforce firm wide QA/SDLC standards and best practices.
- Major initiative – mobile apps testing on mobile platform, mobile certification, desktop apps testing on desktop, citrix and virtual machine on Windows XP and Win7, web based applications testing, virtualization
Software QA Manager Duties and Responsibilities
Software QA managers are sought out by many corporations and companies specializing in the development of multiple software types. All employers require software QA managers to juggle varied job tasks, including:
Conduct Software Tests Software QA managers frequently conduct software tests and research software testing practices to ensure smooth functionality.
Document Software Issues Software QA managers must document found bugs and other software issues, and write reports detailing these issues and the potential problems they may create. These professionals also identify possible coding issues in software and make recommendations for changes to fix these issues.
Improve Processes Software QA managers improve business processes and systems to streamline these processes and reduce costs to the company for which they work.
Web Development Software quality assurance managers work on web development and build websites.
Negotiate Contracts Software QA managers are responsible for negotiating contracts with vendors in order to obtain the best possible deals.
Evaluate Projects They also evaluate the costs and requirements for new projects and oversee project schedules to keep them on time and on budget.
Continuing Education Software QA managers must participate in continuous learning programs to learn new software and technologies as a basic function of the job.
Software QA Manager Salary and Outlook
“Computer and Information Systems Managers” received a median annual salary of $135,800 in 2016, according to information provided by the . In 2016, computer and information systems managers earned a median hourly wage of $65.29. There were more than 365,000 jobs available in this field in 2016, and the projected job growth is faster than the national average. The BLS predicts that jobs in this career field will increase 12 percent by the year 2026. According to PayScale, software QA managers earn a median annual salary of $103,913. These professionals receive healthcare insurance packages that include dental and vision benefits through their employers. Retirement benefits and life insurance are also usually offered. Profit-sharing and performance bonuses are a common perk provided by employers to software QA managers.
Helpful Resources
Find tips, guides, resources, and opportunities for software QA managers using these websites and books:
Society of Quality Assurance – Visit this website to find online courses, mentorship programs, certification practice exams, and educational and career opportunities for quality assurance professionals of all types.
Communications Skills for Project Managers – Learn the essential communication skills with this book by Michael Campbell that software QA managers need to effectively lead teams, convey information, and build better working relationships with employees.
Association for Software Testing – Discover training courses, software testing policy practices, conferences, and programs for software testing professionals in all career fields at AST.
Quality Assurance: Software Quality Assurance Made Easy – Master the basic skills of quality assurance and learn how to be a better software developer with this simply-written audio guidebook by Solis Tech for software QA managers and similar professionals.
Software Certifications – Use this website to find multiple software certification programs and tests, along with
software business analyst certification programs that can help software QA managers advance in their careers.
Computer Software Cover Letter Examples
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Software QA Manager
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
