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Software Trainer Resume Samples
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0-5 years of experience
Conducted training classes by presenting job-specific, company-specific, and generic software applications and personal computer classes.
- Prepared course materials and trained over one thousand employees including senior management, departmental supervisors, sales force management and administrative staff in application courses such as Word, Excel, PowerPoint, Outlook, Access, Documentum, Remedy and SAP Warehouse Management modules as well as in-house developed applications.
- Provided Customer Help Desk assistance at Managers and National sales meeting around the country.
- Assisted in the implementation and conduct training projects using computerized distance learning technology.
- Created and maintained Access databases for customers.
- Provided support to the Informatics Help Desk center with inquiries regarding Microsoft Office applications.
0-5 years of experience
Improved material curriculum for Train-the-Trainer Workshops for new trainers by simplifying key concepts and adding new scenario-based activities.
- Delivered presentations on Microsoft Official Curriculum for Windows Operating Systems on client sites for small groups (4) to large groups (60).
- Partnered with Microsoft and Corel to develop new training contents for software products.
- Conducted marketing and product demonstration seminars to expand potential new client base.
6-10 years of experience
Facilitated 60+ six-hour Software Learning Modules with area colleges (Harper, DePaul, and Oakton) and training centers (Micro Center) ensuring knowledge transfer.
- Developed and delivered 50+ customized three-hour workshops to 260+ participants focusing on organization’s immediate productivity needs.
- Designed process guideline in preparing study manual for executive recruiting company enabling high level information to be accessed.
- Developed workshops Microsoft Office and Windows
- Managed 60+ projects using desktop applications over 7 year timeline from inception to completion increasing efficiency of individuals and organizations.
- Over six year time span, successfully managed 40+ industry related programs for the Chicagoland Chapter of ASTD gaining additional membership and building relationships.
0-5 years of experience
Trained new and existing clients including hospital and office based staff on behavioral healthcare practice management software package. Worked with clients from acquisition through to implementation and training and followed up as needed. Modules taught included scheduling and registration, electronic medical records (EMR), clinical notes, document management, billing and payment posting. Managed customer service department, oversaw all client accounts.
- Conducted training courses and webinars on proprietary practice management software including electronic medical records, clinical notes, medical billing and payment posting modules
- Installed and implemented client/server solution using SQL Server Express or SQL Server Management Studio along with the medical software package at client sites
- Managed customer support team to ensure customer satisfaction; worked with clients to resolve any outstanding issues; followed up to ensure client satisfaction of work completed
- Created, revised and updated instructional materials and manuals to reflect software changes and progression
- Wrote and published software release notes for new modules and updates
- Performed unit and regression testing of software using the automated testing tool TestComplete, C# Script and SQL
0-5 years of experience
Conducted Computer Base Training (CBT) for new sales hires for store branches in NYC.
- Core team member of new launch teams; Grand opening Soho, NY and Atlanta, GA.
- Coordinated nationwide distribution of training materials to 30 store branches.
- Assisted in the rollout of Lotus Notes 6.0; provided training of versions 4.6 and 6.0 to newly hired executives and clerical staff.
- Developed regular communications for all or select stores regarding product sales, merchandise and promotions.
- Managed approval process and editing of 2003/2004 editions of the On-the-Job-Training manual for new hires.
10+ years of experience
SUMMARY: Trained 730+ dialysis staff members over twelve years on proprietary software programs (RenaLab Direct, Insight, and AMI/Time). Regularly visited clinics to provide follow-up training and support. Road Warrior – 80% travel required, including weekends. Managed all travel plans, and submitted weekly expense and clinic visit reports in SalesForce.
- Traveled to 360+ renal dialysis clinics over 12 years to train staff members on software and laboratory processing techniques.
- Group, classroom-style and one-on-one training sessions were utilized.
- Functioned as EMR software trainer and Laboratory Specialist during 180+ new clinic acquisitions, go-lives and follow-up visits. Coordinated and facilitated on-site training using a variety of technology-based applications, including Microsoft Office, Outlook, RenaLab Direct, Insight, Citrix and AMI/Time Lab Order Entry.
- Coached staff on quality improvement techniques, resulting in increased productivity and workflow efficiency (38% average reduction in rejected laboratory specimens post-training).
0-5 years of experience
[company name] is an enterprise social media monitoring and engagement platform that helps brands, causes, candidates, and campaigns understand and influence conversations on the social web.
- Presented one-off software trainings and multi-day training events for Fortune 500 customers
- Authored training materials, manuals, and slide presentations, and produced training videos
- Provided custom training to clients on-site and via interactive and engaging web-conferencing
- Collaborated with CEO and VP of Business Development on the development and execution of customized software training for clients
0-5 years of experience
Provided on-site technical support and training to staff and physicians on completing telemedicine consults and utilizing the paperless electronic medical records system
- Served as implementation support for hospitals and physicians’ practices
- Conducted over 500+ hours of instruction courses for employees, 25 trainees per class
- Implemented rational database system in order to maintain inventory records for software and hardware
- Delivered training programmers to clients either in e-learning, group classroom setting, Virtual Learning Environment or on one-to-one basis
- Handled the tasks of designing manuals, exercises and handouts
- Maintained software and hardware tools that are used for training purpose
0-5 years of experience
Presented 3 to 7 hour software training workshops
- Prepared for workshops by reviewing class book for Intro to Windows XP, Intro to Word XP, Intro to the Web & E-mail, Intro to PowerPoint XP created an outline of material to be covered
- Training done in computer lab utilizing a Smartboard
- Provided individual assistance for last hour of workshop
- Tutored Intro to COBOL and conducted a mid-term review session for Q-Basic
- Assisted students with use of the school’s compiler for COBOL, wrote class handout/procedures for use of lab compiler
0-5 years of experience
- Supervised a team of 25 technicians with escalated inbound/outbound calls, software changes and product repair.
- Administered Onsite/Offsite training classes for Access Control Software, Smart Locks, CCTV cameras and components with personnel at all levels of the organization.
- Developed and revised training curriculums and testing material to evaluate the effectiveness of the training sessions.
- Modified the Technical Support Operation schedule, to offer 24/7 support and focus towards high call volume periods, allowing quicker response for clients.
- Developed procedures to generate revenue through tech support department by awareness of customer needs and educating clients on different products to enhance their system.
0-5 years of experience
Provided training and application support to new and existing customers via Webinars and on-site training sessions.
- Collaborated and consulted with clients to resolve highly complex software issues leading to increased customer retention.
- Partnered with clients and helped them optimize how they used CivilServe through introducing new features and reports to maximize their efficiency in the office.
- Extensively researched and documented customer software and technical issues.
0-5 years of experience
- Managed client book valued over $1M in Yearly Recurring Revenue
- Increased YRR by $45,000 in 2013 through upsells and upgrades
- Successfully launched over 250+ companies from closing point through go live date
- Organizational and compliance consulting to mid & large cap real estate companies
- Designing/implementing new workflows based on companies SOPs
- Consistently managed competing timelines to achieve project goals
0-5 years of experience
Train Real Estate Professionals of all roles on [company name]; including 75 – 100% travel.
- Primary software involves cash flow modeling/forecasting and report writing.
- Developed a system to streamline administrative duties and cut time spent on non-revenue generating tasks by over 75%, allowing more time spent on revenue-generating projects.
- Key participant in the development of a new certification training and exam and Case Study Manual; subsequently sold the manual to more than 50% of training class attendees.
- Developed, proofread, edited, and maintained training materials including creating and updating curriculum, eLearning courses, FAQs, and additional documentation.
- Responsible for coordination of all logistics for domestic and global training classes.
0-5 years of experience
Trained individuals and employees of Fortune 500 corporations in the latest PC Business Software (especially Access, Excel, Project, ACT! and Lotus Notes).
- Specialized in all levels of database training; Access application design, data normalization, table, query, form, report, macro and module (VBA) design. Also trained Lotus Notes database customization and usage for large multinational corporations.
- Developed Access databases for government and private industry clients on a project basis to automate information tracking.
- Assessed client needs through interview process, recommended approach to solution, determined required table design and relationships. Converted and edited excel spreadsheet and other data into normalized access tables.
- Created custom forms utilizing a variety of form controls for efficient error-free data entry.
- Created macros and/or Visual Basic code to automate and perform edit checks on forms. Created custom queries and reports to meet client’s reporting and information gathering requests.
- Designed switchboards to allow ease of use for all users of the database. Set up distributed application to be used network-wide.
6-10 years of experience
Responsible for maintaining customer relations to ensure training revenue was a constant source of earnings
- Worked with programmers on projects with .Net web programs using Visual Basic, C#, ASP and SQL
- Presentations to large groups of leadership
- Project Management; developed implementation procedures for clients with new and converted databases
- Delivered user documentation by writing and updating documents to reflect program changes
- Mentored employees in the field by providing them with solutions and answers
- Managed many databases in SQL restoring and backing up data and manipulating raw data
0-5 years of experience
- Instructed on applications via classroom training, demonstrations, and individual coaching
- Redesigned and instituted new employee training program to increase effectiveness and skill retention
- Developed curricula and taught application courses such as Word, Excel, and PowerPoint
- Coordinated and conducted successful office-wide training for deployments of software, and printing and scanning hardware
- Conceptualized and implemented instructional documentation on Intranet
0-5 years of experience
Responsible for providing quality instructor-led training and technical support for various Microsoft and non-Microsoft applications
- Earned an average rating of 4.8 on a 5.0 point scale on class evaluations and received commendations from students, superiors and corporations.
- Was the preferred trainer for the majority of established clients and was requested to teach top-level management
- Provide one-on-one consulting to meet clients’ specific needs.
- Taught an average of 4 new courses/application a month
- Taught Windows environments and Microsoft office products (Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, WordPerfect, Lotus 1-2-3)
0-5 years of experience
- Provided technical support to over 1,600 end-users of the Labor Compliance Management System, a Software as a Service (SaaS) payroll system.
- Acted as technical liaison between vendor, management and end-users as required to implement new technologies or bring issues to resolution.
- Responded to telephone calls, emails and staff requests for technical support.
- Administered user accounts: created, unlocked and reset passwords.
- Developed, implemented and provided mandatory in-house training sessions.
- Wrote end-user documentation for applications, policies and procedures.
- Designed an issue tracking system for the help desk to manage, track and respond to issues.
0-5 years of experience
Conducted training programs for administration, staff and clinicians of home health agencies and outpatient clinics.
- Co-developed eLearning program for clinicians.
- Co-created orientation and training program for new employees.
- Provided instructional technology knowledge of software and hardware devices that would be beneficial for inter office productivity.
- Designed and produced videos and webinars to educate clients on software.
0-5 years of experience
Spearheaded the transition project of a training program from a remote individual training, to a classroom virtual environment. Created learner and facilitator guides, cross trained other employees, and deployed a new training schedule to clients. Collaborated with developers and resource coordinators to implement the new process with regards to program limitations and scheduling. This shortened total implementation time, and generated more revenue by teaching 12 clients at a time, rather than clients individually.
- Developed training content for electronic health record (EHR), and practice management learning guides deliverable to clients, as well as facilitator guides for other trainers.
- Facilitated one-on-one remote training sessions for providers, clinical staff, and other practice employees.
- Facilitated remote group sessions via a hands-on lab.
- Implemented EHR solutions for practices on-site, assisting employees not only to use the software, but implementing new techniques into their workflow.
0-5 years of experience
Prepared and provided training sessions and demos to customers, which required 50-75% travel.
- Communicated effectively with Project Manager/Lead Trainers and other trainers on projects and product development. Demonstrated expertise in technical translation, listening and oral communication skills.
- Assisted with the development and implementation of solutions in response to clients and TRG needs while maintaining open and continuing dialogue regarding individual and professional issues.
- Demonstrated high tolerance for stress, maintaining stability of performance, high level of energy and controlled, professional demeanor.
- Exhibited strong interpersonal skills including sensitivity, rapport building, behavioral flexibility, and adaptability.
- Showed the ability to adapt to the potential of significant travel at short notice.
0-5 years of experience
Provided individual and classroom instruction to medical providers and their staff on the most recent Composite Health Care System II: EMR CHCSII \ AHLTA used by U.S. Military Medical Personnel throughout the Defense department.
- Offered implementation support in the forefront of CHCSII.
- Facilitated on-site hospital and clinical staff to support integrating the application into daily business practice.
- Assisted ER staff in finding optimal work flow using AHLTA.
- Trained ER physicians to search for patient information (e.g., allergies, problems list, and family history).
0-5 years of experience
Conducted on-site small group and on-one-one training sessions on integration of proprietary EMR systems within the Dialysis clinic.
- Provided individual and group training of the proprietary software to physicians, nurses, physician’s assistants, social workers and dietician and administrative staff for DaVita-New Star Clinics.
- Performed the on-site installation, staff training, calibration, testing, maintenance and repair of complex medical equipment and systems in the Dialysis Facility.
- Trained Medical Staff on Mobile/Hand Held device training (Patient Charting).
0-5 years of experience
Informed clients of features and benefits of healthcare management software through service
- Trained clients on the healthcare software system designed by Qualifacts
- Provided support and served as a consultant following the implementation of the system
- Served on the team that designed the training manuals utilized during training of system
0-5 years of experience
Trained clients on Dendrite Pharmaceutical Mobile Software
- Communicated software problems to software development and support teams
- Provide formal technical training on computer systems and software applications
- Provided technical training on MS Office 2010, 2007 (Word, Excel, Access, Outlook, PowerPoint, Publisher)
- Delivered formal training on Windows 7, Windows XP and Windows Vista Operating Systems environments
0-5 years of experience
Undertook corporate training in programming languages C, C++, C#, Java, JEE, Servlets, JSP, EJB.
- Mentoring and assisting students/clients with assignments and projects on technologies like Oracle, SQL Server 2005, MySql, HTML, CSS, Javascript, Oracle 9i
- Took introductory training sessions on Hibernate, Spring frameworks.
- Good knowledge of working in IDEs Eclipse, Netbeans.
- Designed and developed Student Information System using Encore database.
0-5 years of experience
Trained financial officers of utility companies and local government officials on company software products via web and face to face
- Delivered in-depth technical support and technical refreshers on company software products
- Created software manuals and other documentation designed for training purposes
- Tested and document errors/bugs in software products
- Logged organization activity through Sales Force and Teamwork
6-10 years of experience
- Conducted training delivery for over a thirty pharmaceutical companies worldwide. This includes on-site delivery to sales forces in the US, Canada, Mexico, Japan and Australia
- Designed curriculum and wrote instructor led training course materials
- Taught train the trainer sessions and acted as a training supervisor at client rollout events
- Worked with the Vice President of Sales and Marketing, Asia to develop Training Management strategies and best practices
0-5 years of experience
Implementation Team member assisting customers working with Logics Utilities Management Billing Software.
- Track and Process support cases and Implementation Tasks with Salesforce software.
- Manage Implementation issues with customers for 90 days after software “Go Live” is initiated.
- Ensure timely internal communication to Sales, Implementation Team members and Managers.
- Provide external communication to clients, client implementation team and other 3rd party vendors.
- Deliver end-user training and software support via eBLVD, on-site at customer location or in the Raleigh office training room.
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
