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0-5 years of experience
- Provided excellent retail customer service both in person and on the phone.
- Designated Installer Service Specialist for this location- provided commercial and industrial clients with all aspects of service. This included researching and acquiring non standard parts and finding workable solutions to assist the client in meeting their needs.
- Prepared invoices, special orders and executed other necessary paperwork in accordance with Company policy. Routed commercial deliveries. Checked in stock orders, stocked shelves, insured proper stocking levels were maintained.
- Mentored new employees regarding Company policies and procedures.
- Familiar with operation of proprietary Company software.
0-5 years of experience
- Managed $10 Million of highly sensitive aviation equipment resulting in zero loss in a two year period.
- Helped create storage locations for sensitive items and inventoried over 2,000 incoming items.
- Provided advice and guidance to other personnel involved in developing, coordinating, and directing a variety area support missions.
- Responsible for planning, analyzing, and coordinating current and future logistical support requirements in the supply, maintenance, repair, movements, and transportation areas.
- Routinely gather and analyze a variety of data to determine installation capability to meet required and projected logistics support activities.
- Conduct coordination with higher headquarters to define requirements and develop methods to meet these requirements.
6-10 years of experience
- Responsible for customer care and quarterly inventory reconciliation with our supplier Haas Automation. Completed by weekly cycle count and inventory valuation report
- Reduced shipping costs by 25%, negotiated rates with UPS rep, and found better packaging
- Process customer purchase orders via email, in person, and multiline phone system for commercial and private customers of Haas Automation, Inc.
10+ years of experience
Received intensive training in hydraulics and attachments, masts, catalog use, and computerized Inventory.
- Sold parts over the counter and by phone to customers.
- Issued parts to in-shop mechanics.
- Ordered parts from factory warehouse, sourced difficult parts from vendors.
- Negotiated prices, terms, and delivery methods.
- Maintained inventory levels, performed periodic and special counts.
- Implemented company’s safety program, maintained area in neat, orderly condition.
- Hired, trained, and developed new technicians.
0-5 years of experience
- Provide technical and fleet parts support to shop mechanic
- Investigated issues reported by shop management for over charged tickets
- Responsible for inventory management and running daily reports in M5 programs
- Facilitated and participated in conference calls with customers and other departments
- Developed reports for inventory turns and parts charged in previous days/weeks
0-5 years of experience
- In house collision parts specialist, managed in house collision sales in excess of $150k per month.
- Inventory control and stocking duties for a $250k plus inventory
- Assisted in outside collision sales and service.
6-10 years of experience
- Managed multiple duties regarding warehouse management and customer service skills.
- Oversaw entire warehouse management for two and half years, while implementing new warehouse protocols and creation of vendor items lists to increase efficiency of order times.
- Managed relationships with clients to increase same door sales, with a proven history of customer loyalty and overall CRM. Developed client base by managing order history with past orders in order to help customers find parts faster.
- Went through multiple certifications regarding heating and air to increase product knowledge and ability to recommend the best options to clients.
- Managed all in house purchase orders and management of inventory of a $1.5 million warehouse, including the ability to do cycle counts to manage shrinkage and loss.
0-5 years of experience
- Rotating opening and closing schedule of warehouse which includes supervising and work allocation of up to 27 employees
- Streamlined auditing and reconciliation of daily and monthly billing reports which led to reduction of head count.
- Daily entry of credit and returns. Received numerous accolades from Dealers for quick response and resolution.
- Resolve issues opened by California based Parts Coordination Department.
- Assist all warehouse departments where needed to maintain production goals without increasing staff
- Received Hazmat Certification
0-5 years of experience
Responsible for inventory control of inventory worth $1.5 million in parts, using electronically generated cycle counts and reports from the EQUIP system.
- Receive and ship roughly 20 inter-branch transfers daily. As well as receive, correctly put away, and call customers upon parts arrival to comply with company standards and to achieve a high level of customer satisfaction.
- Order and deliver parts to 10 shop mechanics in a timely manner to help ensure the shop, which earns 3 million dollars of service per year, runs efficiently.
- Responsible for over $12,000 of freight recovery monthly. In the three months I was responsible for freight recover the company saw a 12% increase
0-5 years of experience
- Constantly responsible for assuring the correct parts is being delivered to the customer whether it was a commercial account or an everyday customer.
- Learned how to cut and turn drums and rotors.
- Constantly putting up stock and counting stock for end of month cycles.
- Constantly hitting monthly sales goals and exceeding what is expected of me.
0-5 years of experience
Specify vehicle parts for retail customers as well as in house service department.
- Source suppliers for goods and services.
- Maintain inventory and shipping/receiving of all products.
- Balance and record daily sales and receipts.
- Build and maintain relationships with retail and wholesale customers.
- Use of Windows software, ADP inventory software, CPD parts specifying software, Reynolds & Reynolds software, and Ford, Dodge, and Subaru software.
- Purchasing
0-5 years of experience
- Purchase and coordinate shipping of refrigeration and HVAC parts to technicians in several states
- Submit quotes to clients ranging from large grocery stores to local convenient stores
- Assisted in acquiring and servicing a 300+ client store acquisition
- Professionally communicate with coworkers, vendors, and clients to quickly and efficiently complete out all work orders
- Assist the Director of Purchasing in all required duties while being trained to be head of a department
- Continually update and maintain Excel documentation of purchasing to allow for follow-up with technicians for job completion
- Directly lead the company to increased effectiveness by implementing systems to create organized and efficient communication
0-5 years of experience
- Developed relationship with local vendors and consistently check on orders.
- Filed paperwork in a consistently and promptly to maintain up to date records.
- Issued and received purchase orders, inventory/cycle counting, bar coding parts for stock, maintaining a clean and organized parts room.
- Returned unneeded parts and assist in scheduled overstock/dead stock returns.
- Assisted mechanics in identifying specific parts needs.
0-5 years of experience
- Maintained organization
- Allocated products on sales floor for optimal arrangement
- Administered product count to determine store inventory
- Responsible for receiving, unpacking, processing, organizing and storing merchandise
0-5 years of experience
Servicing over 150 customers per month
- Over 750 orders per month
- Selling over $800,000.00 of parts per quarter
- Representing over 20 different manufacturers
- Sales average up 10% again this year
0-5 years of experience
Lot Attendent/ Maintenance
- Maintained a neat and orderly dealership, both lot and grounds
- Moved and retrieved customers cars for service department
- Assisted with weather related clean up when necessary
0-5 years of experience
- Showed versatility in the work place by working with management to master all positions in the department
- Shipping and receiving
- Assisted technicians to ensure all necessary parts required to complete work orders were provided
- Maintained inventory and quality control
- Responsible for training all new employees in the parts department including shipping and receiving
0-5 years of experience
- Received and placed Inbound calls from fellow Philips employees
- Assisted Field Engineers with placing medical part orders
- Received and processed email order requests from field engineers
- Recommended medical parts to resolve system issues
- Worked closely with Philips customers to resolved in house system issues
0-5 years of experience
- Specialized in sales and customer service within the agricultural industry
- Daily challenges of making sure customers get parts on time, tracking orders, and problem solving
- Proficient with Equipsoft computer system which is used for all orders and customer database
- Learned to multi-task and stay organized to meet customer needs
0-5 years of experience
- Help customers through automotive technical knowledge and skills
- Utilize customer service and communication skills to assist retail and professional customers with their problems
- Operate cash register and process payment transactions
- Deliver parts to shops across the area
- Keep the store stocked and have a familiarity of parts and products
0-5 years of experience
- Ford parts certified through Standardized Training and Resource System
- Expertly navigated FMC Dealer and Dealer Track
- Processed and received daily Ford stock orders
- Researched and allocated all Ford and dealer to dealer special orders
- Processed all Ford claims/returns
- Worked closely with dealership’s body shop ordering and receiving collision parts
- Provided excellent customer service at the counter and on the phone
0-5 years of experience
Greet customers and provide excellent customer service
- Answer customers’ questions and address problems and complaints in store and via phone
- Help customers select products that best fit their needs
- Balance the needs of multiple customers simultaneously in a fast-paced environment
0-5 years of experience
- Work with the public to research parts for particular vehicles or equipment
- Assist in installation of difficult parts that a non-experienced individual may not know how to install.
- Deal with angry or upset customer to better further them and to make sure they walk away happy.
- Used a computer system to research parts, fluids, or any questions that a customer may have.
- Prevent shrinkage and theft by paying attention to certain detail to how customers act and to make sure they do not steal.
0-5 years of experience
- Proficient in Retail, Wholesale and Tech counters
- 5+ Years of Reynolds and Reynolds experience
- Specialized in new customer add-ons and upsells
- Excellent rapport with fellow team members and cross lines of business
0-5 years of experience
- Greet customers with courtesy and respect
- Promote merchandising specials and product lines in parts display
- Accurately and efficiently complete sales and invoicing for cash or credit card transactions
- Assist service staff with parts retrieval and allocation
- Answer incoming calls directed to the parts department and dealership
- Complete inventory of merchandise and order merchandise when needed
- Collaborate with management team members to develop sales standards
0-5 years of experience
- Utilized paper and electronic catalogs to locate the correct part(s) to fulfill customer needs
- Assisted with basic car maintenance such as headlight/taillight changes, battery charging and changes, air filter replacements, and other minor tasks
- Responsible for the stocking, fronting, and facing of the store including putting up daily freight
0-5 years of experience
Sale of automotive parts and accessories to retail/wholesale customers
- Strong emphasis on customer service and customer satisfaction
- Responsible for inventory control and warranty parts
- Responsible for filling body orders for wholesale body shops
0-5 years of experience
Shipping/Receiving
- Moved freight, stock and other materials to and from storage and production areas and loading docks
- Received, stored and shipped goods and materials
- Sorted cargo before loading and unloading
- Operated forklifts and other heavy machinery safely
0-5 years of experience
- Compute sales prices, total purchases and receive and process cash or credit payment.
- Assist customers in finding the correct part for the application.
- Providing excellent customer service to ensure returning customers and create a vast customer base.
- Ensure the smooth operation of store when the store manager wasn’t theee.
0-5 years of experience
- Assist customers at retail counter with parts and diagnostic questions.
- Parts delivery to multiple city and state customers when needed.
- Loading and unloading of delivery trucks
- Manage and store inventory including ordering parts and determining optimal stock levels.
- Work a flexible schedule to ensure all parts sales needs are met.
- Routed delivery drivers.
0-5 years of experience
Maintain up-to-date product and technical knowledge sufficient to effectively communicate with clients, technicians and service staff.
- Apply knowledge of vehicle and product to discuss use and features of various parts.
- Apply ethical selling techniques and comply with all applicable laws, regulations and internal policies and procedures controlling vehicle parts sales and handling.
- Properly price all parts on Service or Parts Orders.
- Promptly fill client orders and process computer records and paperwork for quotes, sales and returns.
- Advise client as to substitution or modification of part when requested part is not available.
- Promptly notify clients when previously ordered parts arrive.
- Examine returned parts to determine if parts are defective; exchange part(s) or process refund pursuant with stated company policy.
- Restock parts as needed to their proper bin location; support the department by proactively identifying and reporting inventory needs and conducting inventory maintenance.
- Provide excellent customer service to internal and external customers and promote inter- and intra-team collaboration and cooperation.
0-5 years of experience
- Identify correct parts/material needed for shop technicians to complete repair orders on time.
- Procurement of inventory to support shop repair activity and over counter sales.
- Implemented a MIN/MAX system to maintain a comprehensive and cost-effective inventory to support the business.
- Retail counter sales.
- Reorganized entire warehouse inventory resulting in a leaner process for identifying locations and providing correct material to the end user.
- Basic warehouse functions such as receiving and replenishing product.
- Sourcing inventory to cover any shortages.
0-5 years of experience
- Provides support to the service shop, including but not limited to vehicle shuttle service, parts pick up/delivery
- Maintain fleet records on inventory levels, preventive maintenance schedules, and corrective maintenance performed on all units
- Input fleet information into the computerized fleet management system daily
- Receives, tags, stocks and dispenses parts to mechanics according to operating procedures.
- Review purchase orders with accounting to ensure accuracy and proper payment of invoices
- Follow all safety policies and procedures; participates with the team to achieve safety goals
10+ years of experience
- Assist customers in identifying part needs by looking up items on ECHO computer system
- Stocked shelves
- Answered telephone
- Delivered auto parts to partner car shops
- Shipping/receiving
0-5 years of experience
Parts Counterperson
- Manage customer relations by providing telephonic quotes and other helpful information aimed at providing a state of the art customer service experience
- Set up orders for daily shipment, delivery, or pick-up.
- Verify “will call” and “back-order” files weekly and return to vendors, or stock those items not required.
- Solicit assigned accounts by phone.
- Assists outside sales representatives with their orders
- Processes orders for daily shipment, delivery, or pick-up at counter
- Manage the telephone orders and maintain a log of the daily transaction.
- Inventory management
0-5 years of experience
- Answering wholesale phone calls, and online orders.
- Waiting on retail customers, invoicing parts to repair orders for service.
- Ordering aftermarket parts to substitute OE in particular service situations.
- Maintaining customer relations.
- Stocking, cleaning, and maintaining wholesale parts counter as well as service counter.
- Managing deliveries for various other LIA Dealerships.
- Recording lost sales, for wholesale, retail, and service.
0-5 years of experience
- Communicates with technicians and customers status of any parts ordered and coordinates time of arrival.
- Proficient in parts programs such as ADP/ CDK/ SnapON
- Schedule and dispatch workers and transportation to various locations to perform different tasks.
- Determine replacement parts required, according to inspections of old parts, customer requests, or customers’ descriptions of malfunctions.
0-5 years of experience
- Experience with sales system and inventory processing
- Responsible for customer service orders and shop point-of-sale transactions
- Support parts manager with various inventory responsibilities and customer service calls
- Responsible for shipping, receiving and stocking of parts inventory
0-5 years of experience
Facilitate orders for customer’s vehicular needs
- Determine specific parts needed in regards to a particular vehicle
- Install parts such as batteries and wiper blades
- Assist in the organization of merchandise throughout the establishment
- Maintain a clean and safe environment for customers and coworkers
10+ years of experience
- Pull product from internal store inventory sections in the Distribution Center to prepare for processing
- Prepare orders for shipment including checking orders for all items purchased, packaging properly and placing shipping label accurately on boxes for customer purchase orders
- Assist in taking inventory count and with other miscellaneous duties required by management
- Process internal and external orders in a timely and accurate manner
0-5 years of experience
- Provide the best customer service to customers in need of vehicle advice.
- Recommend solutions and remedies to solve various vehicle issues.
- Adapt to various parts for different years and models.
0-5 years of experience
- Performed oil changes and tire rotations on vehicles
- Replaced front and rear brakes on vehicles
- Performed various recalls and other services on GM vehicles
- Trained in Parts
0-5 years of experience
- Deliver auto parts to vendors.
- Learn to Cashier and close nights as a Manager.
- Train new Drivers and help with Inventory.
- Assist Customers with vehicle issues and mechanical problems.
- Sales call with vendors to maintain positive relationships with the company.
0-5 years of experience
- Provide Retail and professional customers with clear and courteous service.
- Operate a (POS) system to record customer transactions
- Reconciles cash draws; completing cash balance sheets correctly
- Practicing option and add-on selling techniques
- Ensure that inventory is stocked and available for customers in a timely manor
- Communicate store specials, benefits, and warranty policy information to customers
- May assist in deliveries of product to customers
- Ability to work independently and follow company policy
10+ years of experience
- Fill part order requests
- Reads and comprehends parts order, packing lists and freight bills
- Load and unloading of trucks
- Use of computer terminal to process part orders and accuracy and complete paperwork and records promptly
- Took 3 week training course on building of hydraulic hoses and now builds them frequently
- Operate heavy equipment machinery
- Worked with conveyor belt systems
- Receives and stocks incoming parts and merchandise
- Keeps all areas of warehouse clean and orderly, follows all work and safety rules and procedures
0-5 years of experience
- Using excellent customer service skills
- All makes and model parts look up
- Special ordering parts and receiving special orders
- General cashiering auditing tills and preparing bank deposits
- Receiving stock order and stocking parts
- Delivered parts to commercial customers as needed
0-5 years of experience
- Disassembles and performs partial or complete overhaul of engine
- Installs and/or adjusts brakes
- Replaces worn or broken parts
- Purchase equipment, parts, and supplies to maintain stock levels
- Bill out parts and supplies on repair orders
0-5 years of experience
- Parts Negotiating/ Generate best pricing/parts
- Handle and verify warranty on parts
- Accurate parts look up
- Drive and deliver parts with exceptional customer service
- Over the phone/online parts fulfillment
0-5 years of experience
- Provide counter service to MBTA employees who need parts/equipment to perform their duties Boston, MA
- I would assist with inventory control, data entry, customer service 07/10/2017 to current
- Make sure everything was up to date and if they needed a part then I would order them
6-10 years of experience
- Receive and ship out parts.
- Inventory.
- Transfer parts from bin location to bin location.
- Plot and scheduled daily assignments and flights.
- Used trax system to document all of my work.
Parts Specialist Duties and Responsibilities
The organization a parts specialist works for will determine the exact duties they perform. Based on job listings we analyzed, common duties typically involve:
Maintain
Customer Records and Transactions
Parts specialists maintain records of all customer transactions to ensure they are compliant with company guidelines. They also make sure that stock records are updated accordingly.
Coordinate
with Vendors and Suppliers
Parts specialists work with internal and external customers and suppliers to make sure that all parts reach the right team within the designated timeframe, and that they’re compliant with local and federal regulations.
Maintain
Knowledge of Parts
Staying up to date with the latest trends and market information is important when working as a parts specialist. They need current knowledge of the products, parts, and designs required or available for purchase.
Administer
Records
Parts specialists maintain records of parts that have been returned under warranty, ensuring that computer systems are kept up to date and that any special orders are tracked. This involves managing and processing invoices and evaluating the quantity of received stock.
Perform
Regular Cycle
Counts
of Products
Parts specialists manage all aspects of the stockroom and perform a regular cycle count of parts and products, making sure that the company is adhering to safety compliance and that employees are following the staff handbook.
Parts Specialist Skills and Qualifications
Parts specialists excellent communicators who are comfortable building relationships with customers and suppliers. Typically, employers require a high school diploma or an associate’s degree in a relevant subject, as well as the following abilities:
- Communication skills – parts specialists help customers and liaise with suppliers on a regular basis, so strong communication skills are a must for this role
- Attention to detail – parts specialists should have a strong knowledge of different parts and materials and should know how to best meet the customer’s needs. They also need to keep inventory of current stock and what purpose each item serves, so attention to detail is essential
- Customer service – this job involves speaking with customers over the phone and face to face, so parts specialists need excellent customer service skills. In some companies, this role may even involve sales tasks
- Teamwork – parts specialists usually work in warehouses, machine shop environments, or even in sales, so they must work well with different teams and remain professional and helpful at all times
- Networking – parts specialists collaborate with vendors to maintain stock and inventory, so strong relationship-building skills are beneficial
Parts Specialist Education and Training
The minimum requirement to become a parts specialist is a high school diploma, although some companies may prefer applicants who hold an associate’s degree in a relevant subject, such as mechanics. Parts specialists also need a wide knowledge of the specific parts and equipment they oversee. In addition, if the role involves purchasing, then employers typically prefer candidates with sales or managerial experience.
Parts Specialist Salary and Outlook
The median annual salary for parts specialists is nearly $37,000, according to PayScale. Parts specialists in the 10th percentile earn around $20,000 annually, while the highest paid earn over $55,000 a year. Top earners can take home bonuses as high as $8,000 and enjoy profit-sharing opportunities of up to $10,000. Over half of employers offer dental plans and medical insurance as part of their benefit package. The Bureau of Labor Statistics predicts that the automotive and mechanics sector will grow 6 percent through 2026.
Helpful Resources
We’ve collected some of the best resources to help you learn more about developing a career as a parts specialist:
The Customer Rules: The 39 Essential Rules for Delivering Sensational Service – written in 39 digestible chapters, this book highlights various ways to develop a welcoming and professional work environment that keeps customers coming back time and again. For parts specialists who don’t have previous managerial or customer service experience, this book outlines ways to improve and succeed
P1 Medium/Heavy Duty Truck Parts Specialists – ideal for self-study, this guide provides tips on preparing for and taking the Parts Specialist ASE certification test. It covers communication and sales skills, inventory management, extensive vehicle systems information, practice tests, and much more
ASE Test Preparation – now in its fifth edition, this test-preparation guide contains plenty of content to help readers pass their ASE exams. In addition to helping readers understand the exam’s task list, it also describes the types of questions likely to come up
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
