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0-5 years of experience
Wrote and edited User Manuals, Service Manuals, and Quick Start Guides for lawn and garden equipment using Quark XPress
- Managed 110 manual updates per year, including 4-7 new product manuals
- Coordinated French and Spanish translations of domestic product manuals
- Created line art from product photos using Adobe Illustrator
- Edited photos in Adobe Photoshop for manuals and marketing materials
- Implemented all engineering change orders and all integrated parts lists
- Created or adjusted all block diagrams as necessary
0-5 years of experience
- Prepared Adobe FrameMaker 7 documents for conversion to XML
- Edited converted XML to conform to DITA XML standards using JustSystems XMetaL Author Enterprise 6.0
- Updated customer documents using XmetaL, FrameMaker 7, and Microsoft Word 2010
- Produced PDF and HTML output for publication using Astoria Workbench
- Compiled CHM output using Microsoft HTML Help Workshop
- Completed all assignments on time and within budget
0-5 years of experience
Served as project manager for Salesforce-PacketSmart integration, creating requirements and communicating closely with the applications development team.
- Administered Salesforce and customized applications for a user base of over 100 employees.
- Gathered requirements to map relationships of company systems across several business processes.
- Created system and process documentation; maintained documents Confluence.
- Tracked change tickets using JIRA; delegated development tasks to appropriate personnel.
- Maintained close business relationships with external partners; held regular conferences to discuss joint efforts to develop interaction between two companies’ systems.
0-5 years of experience
Wrote online help (RoboHelp) that contained a Table of Contents and context-sensitive pages
- Experience working on an agile/scrum development team participating in daily scrums
- Designed and published website (e.g., HTML-based) for a Service Platform-issue Tracking System to inform management, end-users, and developers of project goals, status, technical processes, and lessons learned
- Migrated content from varied sources (Word documents, Framemaker documents, Wiki’s, cloud storage to Atlassian Confluence
- Edited & updated Service Platform API Developer, System Requirements and API System Architecture Guides to meet Iterative Development Lifecycle (IDL) standards
- Familiar with Microsoft Office Tools, RoboHelp, Adobe Acrobat Professional, Framemaker, Atlassian Confluence, Wiki, Jira, Adobe Photoshop, PowerPoint, Sharepoint, Visio, Snagit, HTML
0-5 years of experience
Wrote and edited system administration and software implementation guides for network resource provisioning and file system management software and related storage hardware and software.
- Researched technical material by analyzing code, configuration files, engineering specifications and ERNs, using beta versions of the product, and interviewing subject matter experts.
- Wrote 375-page system administration guide for 1.0 version of the product from “scratch” in 4 months.
- Trained technical writers in Terraspring solutions and authoring tools.
- Developed and implemented company-wide documentation plan that provided a framework for documentation in a startup company.
0-5 years of experience
Sole technical writer for an electronic medical record software application for doctors, nurses, CRNAs, and other medical staff.
- Wrote and edited user and administrator manuals (600+ pages)
- Developed documentation in an SDLC (software development life cycle) environment
- Translation liaison for German, UK English, Danish, Dutch, and Belgian French
- Reduced international versions of manuals by 50 percent to reduce translation costs and time-to-market
- Created schedules and communicated with agency and in-house translators and reviewers
- Wrote standard operating procedure (SOP) for translating software and documentation
- Managed review cycle and final copyediting of all translated documents
0-5 years of experience
Managed 2 – 4 writers and all aspects of technical publications for MTS/FATS Inc, a supplier of firearms training simulator systems for governments and law enforcement agencies. Developed web-based training using Captivate, online help using RoboHelp, and documents using Word & FrameMaker.
- Created and implemented operator’s manuals, modified weapons manuals and online help systems for the Ministries of Defense in both England and Canada as well as the Singapore Coast Guard.
- Prepare bid proposals and produce documentation for large scale projects that include translations, hardware and software user documentation, help system, quick start guides and training manuals.
- Diagrammed use cases for computer generated graphics scenarios, range marksmanship courses, and video shoot/no-shoot scenarios.
- Documented API for online help systems, user interfaces and working with firmware.
0-5 years of experience
Managed all aspects of the documentation effort for several major applications, including decision support, registration and scheduling, as the sole writer in a fast-moving, dynamic development environment.
- Managed multiple hard-copy and online help versions of the documentation solution
- Prepared and presented estimates for documentation effort for service pack and general releases
- Designed and prepared user guides, administrator guides, release notes for service pack and general releases
- Delivered five books for a multiple platform analytics/decision support solution as part of a general release under an aggressive schedule
- Exceeded production estimates with efficiency, twice helping the team meet aggressive end-of-quarter deadlines as the sole full-time conversion specialist
- Developed a conversion and publication workflow process that contributed to a 41% reduction in the total data sheet completion time for the department
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Senior Technical Writer
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
