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0-5 years of experience
Worked closely with the department head, and supervisors recommending program changes as necessary.
- Supervised staff and created work schedules
- Reported any necessary repairs to the engineering department
- Maintained quality control/satisfaction records, constantly seeking new ways to improve customer service
- Suggested new products that increased sales by 22%
0-5 years of experience
Trained eight (8) new spa attendants on up-sell techniques and how to provide outstanding customer service
- Cross trained as a receptionist: answering multi-lined phones, inputting client information into the computer system, processing payments, and providing excellent customer care
- Managed the sales floor, directing clients to the correct masseuse and educating clients on new skincare products: Salon Iris and Eminence Organics
- Held live demonstrations on product use in order to boost sales
- Our team sold 15% more skincare products than any other Oxygen Spa in the region
- Exceeded monthly product sales quota on more than four (4) occasions, receiving cash bonuses and achievement letters
0-5 years of experience
Greeted customers with a friendly tone and directed them to the right treatment rooms.
- Assisted guest with towels and robes.
- Provided information regarding locker services and schedules.
- Set up supplies for treatments and procedures as instructed.
- Managed cleaning and sanitizing duties as instructed.
- Maintained inventory of all spa items and ensured constant supply at all times.
- Reported damaged items and equipment.
0-5 years of experience
Solid understanding of principles, practices, and techniques related to guest service, retail, and the fitness center.
- Helped in maintenance, cleanliness, and stocking of spa and fitness center
- Provided accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
- Maintained a positive attitude and contributed toward a quality work environment.
- Handled guests’ questions and concerns professionally and courteously.
- Assisted in inventory procurement, management, and storage of center supplies, equipment’s, and products.
0-5 years of experience
Greeted customers with a friendly tone and directed them to the right treatment rooms.
- Assisted guest with towels and robes.
- Provided information regarding locker services and schedules.
- Set up supplies for treatments and procedures as instructed.
- Managed cleaning and sanitizing duties as instructed.
- Maintained inventory of all spa items and ensured constant supply at all times.
- Reported damaged items and equipment.
0-5 years of experience
Supervised and trained a team of 10 spa attendants.
- Sold and made smoothies, fresh squeezed juices, coffee drinks, hot teas, and fruit platters.
- Assigned and conducted basic janitorial and deep cleaning tasks.
- Assisted upper management with advertising and promoting of products and services.
- Created and updated daily and weekly inventories.
- Developed and maintained strong professional relationships with clientele.
0-5 years of experience
Stocked all supplies and was responsible for line sanitation within facility.
- Collaboraated with management to ensure the delivery of efficient, high-quality service to customers.
- Implemented a positive atmosphere resulting in returning and referred customers.
- Reviewed weekly inventory and recorded facility needs, saving time and money for company.
- Consistently received positive feedback on performance.
0-5 years of experience
Greeted customers and directed them to the right treatment rooms
- Assisted guests with towels and robes
- Provided information regarding locker services and schedules
- Set up supplies needed for treatments and procedures as instructed
- Managed cleaning and sanitizing duties as instructed
0-5 years of experience
Oversaw and supervised all duties performed by the spa coordinators and attendants.
- Accountable for the proper training, coaching and daily monitoring all service levels provided by employees to guests.
- Distribute information through the use of telephone, mail and e-mail.
- Ability to adapt and work well with others.
- Monitored and maintained proper spa desk supplies.
- Ensured accuracy of groups/ weddings and guest’s amenities.
- Maintained cleanliness and organization of back office, spa desk, and lockers.
0-5 years of experience
Welcomed and interacted with guests in a friendly and courteous manner and attended to their special needs and requests by providing a VIP-treatment experience.
- Introduced guests to services available, answered questions and sold treatment packages and products sold by the spa.
- Scheduled reservations, answered calls, registered guests upon arrival and accepted payments.
- Responsible for maintaining an inviting atmosphere, keeping a clean area at all times and making sure to have stock of all supplies.
0-5 years of experience
Maintain the cleanliness of the spa locker room, stocked and arranged lines and shower amenities
- Provided food and beverage service to spa guests & towel service poolside
- Assisted stylist with clients in salon services, cut, dry, wash, and styling
- Provided the finest spa services in one of the world’s most private star diamond club in the world
6-10 years of experience
Track and follow up on guest incidents and complaints.
- Provided tours of spa facility.
- Maintained constant communication with reception to ensure customer satisfaction.
- Conducted Monthly inventory and Merchandise Orders.
0-5 years of experience
Responsible for keeping clean towels, sheets and linens stocked for therapists and estheticians
- Performed courier work for company which included bank account runs, making company purchases
- Kept common areas of spa in order and stocked including men’s lounge (locker room)
- Assisted with providing customers miniature tours of the facility which entailed mostly common areas (fitness center, men’s lounge and relaxation area)
0-5 years of experience
Booked appointments for different spa services.
- Provided clients with a tour of the facilities & explained benefits of having services that day and/or membership privileges.
- Sold various products, services and memberships.
- General housekeeping, i.e., maintained files, answered phones, etc.
6-10 years of experience
Worked directly with management of [company name] & Hotel Ivy
- Built and managed employees schedules
- Prepared inventories in a timely and organized manner
- Greeted guests and gave tours of the spa
- Instructed teams in spa practices and procedures
- Ensured an immaculate and clean spa environment
- Helped organize and assemble group events
- Developed hands on experience with doctors and nurses to ensure proper patient care.
- Worked to advance my career through observing numerous medical procedures, one of which was brain surgery.
0-5 years of experience
- Attend to customers and customized their spa experience.
- Collected payments for services and products.
- Sold product and memberships.
- Maintained spa amenities.
- Promoted to open and close within 3 weeks of starting.
0-5 years of experience
Ensure all members experience for guests by maintaining the standards set in St Andrews basics to excellence.
- Ensuring rules and regulation are enforced.
- Keep all areas of the spa including storage areas clean and organized.
- Maintain a positive attitude and contribute toward a quality work environment.
- Deliver lines and other items needed by guest.
- Handles guest questions and concerns professionally and courteously.
0-5 years of experience
Maintained cleanliness of spa.
- Provided towels, robes and other amenities to members.
- Completed requests and services promptly in time allotted.
- Disposed of soiled towels, folded/restocked as needed.
- Performed all other related job duties.
0-5 years of experience
Greeted spa guests
- Attended to guests needs in the spa and pool
- Proposed new spa ideas which were implemented
- Attended Hotel Management meetings twice weekly.
- Responsible for verifying inventory for retail products.
- Performed occasional room service
0-5 years of experience
- Answered phones and scheduled appointments.
- Assist hotel guests and managements with special requests.
- Informed guest of our memberships.
- Called and confirmed appointments.
- Assist estheticians, massage therapists, and beauticians with setting up rooms and stations with supplies.
0-5 years of experience
Coordinate how parties are going to be arranged in a small space.
- Administer foot baths to parties of anywhere from 1 person to 12 people at a time.
- Confirm with customers to make sure that they are enjoying food and spa treatments and take action to correct any troubles.
- Attend customers to their tables.
- Explain neatly how different menu items are made, describing the cooking methods and ingredients.
- Inform customers of daily special items.
0-5 years of experience
Maintain a positive attitude and a professional appearance for visitors
- Welcome guests and check guests in to the Spa (brief tour of the facility)
- Accommodate to guests’ needs to take full advantage of our amenities
- Answer questions and explain about services being offered
- Thoroughly clean, organize, and stock towels, fruits, and beverages
- Basic front desk/receptionist duties
0-5 years of experience
Presented detailed tours of the lounge, locker room, and relaxation areas
- Escorted guests to and from treatment rooms
- Restocked facilities with amenities
- Maintained clean guest environment
- Promoted spa and salon services and products
- Trained new staff members on spa procedures and duties
0-5 years of experience
Oversaw daily operation of health club, spa and pool areas
- Daily, advised inquiring guests of spa services and booked appointments
- Prepared weekly schedule for staff
- Stocked amenities as needed
- Ensured pool area and fitness center were kept clean at all times
0-5 years of experience
Supervised and interacted with Clients.
- Promoted products.
- Serviced all clients with knowledge of massages and health club questions.
- Encouraged healthy ideas for after massages and exercise.
0-5 years of experience
Operate the telephone, and confirmed massage appointments
- Greeted clients upon arrival
- Assisted clients and prepped them for their massage or facial
- Maintained facility for a smooth environment
0-5 years of experience
Greeted and welcomed the clients.
- Checked the lockers and treatment rooms for cleanliness.
- Ensured all the supplies were fully stocked in an orderly manner.
- Assisted with closing the spa.
0-5 years of experience
Managed the front desk for the casino’s spa.
- Maintained the reservation book for spa services.
- Checked guests into the spa, collecting cash and credit card payments for services.
- Maintained a clean spa area, while making sure the guests were aware of the various amenities the spa offered.
- Picked up and delivered spa supplies, packing and loading the supplies and maintaining inventories.
0-5 years of experience
Acknowledge and greet everyone who enters and leaves spa facilities.
- Thoroughly clean all assigned areas to required standards using the correct cleaning agents.
- Maintain an inventory of all items placed in the spa and ensure a constant supply of clean linen and towels.
- Report any damaged or missing items and any maintenance issues to supervisor.
- Deal with all clients and members of staff in a courteous and friendly fashion to provide total guest satisfaction.
0-5 years of experience
Greeted, assisted and directed guests, workers, visitors and the general public
- Answered all incoming calls and handled caller’s inquiries
- Provided office support services so as to make sure efficiency
- Responded to guests and public inquiries
- Received, directed and passed on telephone messages
- Greeted customers and directed them to the right treatment rooms
- Assisted guests with towels and robes
- Provided information regarding locker services and schedules
- Set up supplies needed for treatments and procedures as instructed
- Managed cleaning and sanitizing duties as instructed
- Maintained inventory of all spa items and ensured constant supply at all times
0-5 years of experience
Greet customers for service appointments, seat customer’s after checking in. Check out customers after service appointment and received payment.
- Answer incoming calls, schedule service appointments, verify appointments and send reminders via phone, e-mail.
- Maintain inventory of beauty products for Salon/Spa Technicians, showroom sales of product. Provide sales assistance to customers.
- Prepare payment deposit for the following day.
- Sell Spa packages and memberships based on client’s symptoms and needs.
0-5 years of experience
Responsible for requesting and stocking all linen, locker room, fitness room, and poolside amenities and supplies as needed.
- Maintain Cleanliness in all guest areas
- Assist and direct guests to the proper location to await their treatments
- Distribute keys, lockers, robes, slippers, towels, and guest supplies
0-5 years of experience
Performed general spa upkeep including cleaning, laundry, and assisting staff and clients as needed
- Greeted clients with service schedule, warm neck wrap and footstone, and choice of beverage
- Prepped private steam room and bath and escorted clients to and from these services as needed
- Ran errands for staff including bank deposits and pickup of spa lunches for clients
0-5 years of experience
Monitor patrons’ facility use to ensure that rules and regulations are followed.
- Answer customer inquiries regarding cost, availability, policies, and procedures.
- Provide towels and sheets to clients in public baths, steam rooms, and restrooms.
- Procure beverages, food, and other items as requested.
0-5 years of experience
Performed a combination of light to heavy duties to maintain Spa department in a clean and orderly manner.
- Cleaned and vacuumed rooms, halls and take out trash
- Responsible for washing, drying and folding linen, cleaning restrooms, and making sure the spa area is tidy.
- Cleaned windows, mirrors, checked PH Balance in Jacuzzi, Replenished fruit, water bottles, and clean hand towels in Fitness area.
0-5 years of experience
Schedule spa massages and facial appointments by phone for residents.
- Wipe down machines in gym.
- Hand out resident’s materials needed when they enter to gym, towels etc.
- Confirm with on-call therapists to perform massage- appointments.
- Prepare men and women’s spa rooms with towels, mouthwash, razors, lotion, and shaving cream.
- Keep area clean at all times.
- Keep residents updated with the spa massage specials.
- Report to manager any complaints from residents or damage to machines in gym or spa.
0-5 years of experience
Open and close spa
- Wash, fold, and put up wash cloths towels blankets robes spa shoes sheets
- Greet customers entering establishments.
- Maintain clean and orderly locker room steam and sauna and spa bath restrooms
- Mop and wax wooden hallways
- Setup and break down refreshments
0-5 years of experience
Provide help for guest inquires.
- Informed guess of special promotions and availability.
- Responsible for ensuring treatment rooms are maintained to 4-Diamond standards including sanitation of spa.
- Promotes and sells spa treatments and spa retail operations
0-5 years of experience
Accurately creating and tracking service requests and appointments
- Delicately ensuring that clients did not miss scheduled appointments
- Keeping a safe and clean work environment within the spa treatment area
- Customer service functions such as catering to client needs (keeping customers comfortable)
0-5 years of experience
Responsible for reception area
- Greeting Guests
- Charge guests for service and retail products
- Assisting guests with retail sales and questions regarding services and products
- Answering Telephone calls and directing the incoming calls to the correct parties
- Booking spa appointments
- Prepares opening and closing shift reports, responsible for cash drawer balancing
0-5 years of experience
Answering the phone and putting them on hold
- Filing/ pulling clients folders for the same day or the next
- Doing laundry every hour and keeping the clinic in order
- To create the best possible client and co-worker experience
- Making / changing the therapist tables before/ after a massage
- Making confirmation calls for clients the day before their massage
0-5 years of experience
Accommodate guests with guided tours of the facility
- Provide exemplary guest service and fulfill guests’ needs
- Maintain the spa facility to provide a relaxed and luxurious experience
- Check in and check out guests for their treatments
- Answer phone calls and make reservation in a timely manner
- File all sales and day by day paperwork
0-5 years of experience
- Worked the front desk reception area
- Performed tours of the spa
- Assisted customers with preparation for their treatments
- Stocked backroom with all necessary items
0-5 years of experience
Assist Guests with scheduled appointments
- Inventory
- Attend to any and all Guests’ needs
- Provide tours for Guests
- Stock linen and amenities
- Keep locker area, pool deck, and gym facilities clean and organized
- Maintain facilities at a 5 star level
0-5 years of experience
Prepares treatment rooms and spaces for guest arrival, including cleaning, sanitation, stocking/restocking supplies, and replacing linen.
- Greets guests & members, providing information and directions as necessary.
- Maintain locker room in sanitary and safe condition to include shower areas and vanities.
- Maintain all guest lounge and deck areas in neat and sanitary condition.
- Maintain Spa spaces in a fashion that ensures neat, safe and sanitary conditions.
- Assist with the maintenance and cleanliness of the Spa as necessary to ensure neat and clean conditions.
- Ensure that guests are properly checked in and out of lockers as necessary.
- Participates in periodic product inventory as directed.
- Conducts tours of the spa and related facilities
- Cleaned natural spring pool
0-5 years of experience
Provides massage services to members of [company name] and non-members.
- Massage Modalities such as; Deep Tissue, Swedish, Sports, Pre-natal, Acupressure, and Aromatherapy.
- Add-on services DMT, and Aromatherapy.
- Cleans spa by restocking supplies for staff and clients.
- Dust, sweeps, and cleans and sanitizes restrooms; and refills paper and soap dispensers.
0-5 years of experience
- Ensured guests were welcomed and provided assistance when needed.
- Day-to-day operations of the business.
- Gave tours around the spa showing the facilities to the new customers.
- In charge of the locker room.
- Other duties as assigned.
0-5 years of experience
Maintain cleanliness of Spa facilities and restocking of spa products for clients.
- Assist massage therapists with preparation of various spa treatments.
- Provide spa goers with a tour of facilities as well as operation instructions for hot tubs, steam rooms, and using digital locker system.
- Pick and clean driving range of golf balls, clean golf balls, and restock for driving range next day.
- Set up driving range with appropriate caddy bags, bag stands, water/ice, and divot mix.
- Operate shuttle for transporting customers to and from resort to golf clubhouse.
- Check out and check in rental golf club sets from customers.
- Work golf tournaments and other related events.
- Set up golf carts for customers, receive used golf carts, clean carts, park and plug in to charge for next day or dry down and re-use on busy days.
0-5 years of experience
- Greet and provide general spa orientation to guests upon arrival, such as the location and use of locker rooms, lounge areas, and hospitality stations. Offer guests amenities such as water, juice, or heated neck pillows. Answer questions about general property information and amenities. Escort guests to and from treatment rooms.
- Responsible for keeping the front reception area clean and free of clutter.
- Clean spa rooms after client use including bathrooms, showers and common areas using cleaning products that are chemical free.
- Dispose of trash and dirty linens in the proper area and wash linens as needed.
- Regularly restock supplies including fresh towels, robes and slippers as well as ensuring bathroom has plenty of toilet paper, paper towels and refilling dispensers with shampoo, conditioner, body wash and lotion.
- Responsible for monitoring security of the facility and making note of any maintenance issues.
- Anticipate and address guests’ service needs by reviewing daily spa appointments using the computerized system.
0-5 years of experience
- Assist customers of private membership club and their guest with any and all request throughout their stay
- Prepare service areas for customer arrival and continuously stock amenities
- Organize and maintain scheduled appointments in high paced Spa service area
- Work with different departments to maintain private clubs high standards of service
Spa Attendant Duties and Responsibilities
The specific tasks performed by spa attendants vary per employer. However, we analyzed job listings for this position to identify the following core duties and responsibilities:
Maintain Spa Cleanliness To ensure a pleasant experience for customers, spa attendants frequently inspect and clean facility areas, especially the lobby and treatment rooms. In addition, they help massage therapists and aestheticians prepare for sessions and replenish supplies such as bathrobes and linens in between treatments.
Manage Inventory It’s important for spas to have a well-managed inventory, with a steady supply of blankets, massage oils, and other materials used by clients. Spa attendants monitor the inventory carefully, creating logs and assisting with supply procurement as well as checking for equipment that requires repair.
Assist Customers Since spa attendants often work behind the front desk, they are among the first staff members that customers talk to, and they should provide friendly, professional assistance. This entails providing information about the spa, addressing inquiries and complaints, and directing customers toward amenities.
Contribute to Sales Spa attendants contribute to sales and marketing by introducing customers to spa products, services, and treatment packages. They may make recommendations based on the customer’s history or professed needs, hold live demonstrations, and offer samples.
Perform Administrative Tasks Similar to receptionists, spa attendants perform various administrative tasks. The most common are booking and confirming client appointments, answering calls, entering client information into the spa’s database system, collecting payments, and purchasing items for inventory.
Spa Attendant Skills and Qualifications
Spa attendants are efficient and reliable, possessing high attention to detail along with excellent interpersonal skills for communicating with customers. Other qualities and skills that employers appreciate include:
- Customer service – ideally, spa attendants have a strong customer service orientation. They listen well to customers, respond to requests and questions, and strive to facilitate convenient, high-quality spa treatments
- Cleaning skills – cleanliness is essential to spas, where people go to quiet down and relax. Spa attendants must be familiar with several cleaning techniques if they are to sanitize rooms, replace used linens, and remove clutter efficiently
- Multitasking – spa attendants handle a diverse range of duties in their everyday work. Because much of these tasks depend on customers and treatment schedules for timing, spa attendants must fluidly switch between tasks and adapt to changing situations
- Physical fitness – this is a physically active job that involves walking around the facility, picking up and transporting items, and sweeping or scrubbing, so spa attendants must be comfortable working on their feet
- Data entry – because spa attendants record customer details and appointment schedules, it’s crucial that they log data accurately and quickly, as mistakes can be costly for the spa
Spa Attendant Education and Training
There are no minimum education requirements for spa attendants, but they typically have at least a high school diploma or a GED. Although most employers offer on-the-job training that explains spa fundamentals, such as services offered and operation protocols, it’s preferable for spa attendants to have at least one year of experience in customer service, hospitality, or the spa industry. Likewise, candidates with certification in wellness or cosmetology are at an advantage.
Spa Attendant Salary and Outlook
PayScale reports that spa attendants have a median hourly salary of $11.75. Spa attendants in the lowest 10 percent of earners make around $9 an hour, while those in the top 10 percent earn as much as $16. This correlates to an annual salary range of $18,000 to $36,000. On top of their base salary, they receive tips from customers, and attendants at spas that cater to a more high-end market may receive benefits. Employment for this role is likely to grow over the years. As the Bureau of Labor Statistics (BLS) points out, demand for massage services are increasing and both companies and individuals are placing greater priority on wellness.
Helpful Resources
These helpful resources can help you get started working as a spa attendant:
International SPA Association – ISPA is the leading organization for individuals and facilities in the health and wellness industry. Its website offers a rich collection of educational content, including industry studies, information about best practices, webinars, and courses
SPA: A Comprehensive Introduction – this book provides a well-rounded overview of the spa business, introducing readers to potential careers and delving into its history, background, and future direction
American Spa – considered a major industry authority and publication, this monthly print magazine focuses on spa trends, treatment and product reviews, research studies, and practical tips. Alternatively, check out its website for free articles or to subscribe to its email newsletter
Getting Great Spa: On the Road to Wellness – written by a spa consultant and a wellness coach, this book is a friendly, informative guide to the spa industry from an insider perspective. Spa attendants can consult this text to better understand the essence of the spa experience as well as to learn about basic spa types and treatments
Spa Industry Association – join this free wellness-centric community and explore its extensive library of industry reports, news updates, magazines, and curated links. It holds more than 20 trade shows every year alongside business-building programs and other networking events
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Spa Attendant
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
