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Spa Receptionist Resume Samples
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0-5 years of experience
Developed a systematic daily cash flow log to balance close-out more efficiently, improving accuracy by decreasing errors by 75%.
- Recognized by supervisors as being most detail-oriented in professional setting.
- Provided effective service blistering to customers and meeting their needs efficiently.
- Scheduled appointments for multiple service providers and processed payment transactions for client check out.
0-5 years of experience
Maintained organization of the front desk reception area equipment, furniture, lighting, applications and spa brochures.
- Answered, screened and directed inbound phone calls. Take verbal and written messages
- Maintained spa appointment calendar, organized massage therapists and scheduled treatment appointments using Massage Pro Software.
- Received and assisted clients and escorted them to correct destinations; offices, rooms or meeting rooms.
- Handled general requests for information and data; handled delicate situations, such as – customer requests, special needs and complaints.
0-5 years of experience
Handled all monetary transactions at a highly successful salon and spa
- Scheduled and organized all appointments for both the salon and spa which consisted of 20 hairstylists and 20 spa employees
- Planned and coordinated private parties and events for clientele
- Designed the display of products and merchandise in the spa and was responsible for maintaining its inventory
- Assisted in promotion and charity events
- Developed relationships with guests to meet their needs and satisfaction for repeated service
0-5 years of experience
Managed spa appointments and created a welcoming atmosphere for all guests and visitors by providing exceptional customer service while promoting spa products, treatments and services.
- Hosted guests towards their specific needs when making reservations and offered multiple treatment bookings and up-sells.
- Communicated all changes, cancellations and additions to spa team members.
- Accepted responsibility for cash drawer and ensured it balanced at close of shift.
- Maintained a high level of professionalism in all aspects of job performance.
0-5 years of experience
Responsible for spa products, retail, and office supplies monthly inventory.
- Created marketing and sale promotions for spa packages and spa retail products.
- Processed customer transactions and balanced daily financial revenue reports.
- Updated existing customer information filing system.
- Trained new hires on how to schedule appointments, opening and closing duties, and how to generate and balance the daily financial revenue reports.
- Responsible for addressing and troubleshooting customers’ needs and concerns.
0-5 years of experience
Assisted team with reception duties, greeting clients, and making sure operations ran smoothly.
- Keen eye for error; assisted with proofreading pamphlets, fliers, and letters before printed.
- Processed and maintained client file information; ensured 100% confidentiality at all times.
- Listened attentively to customer complaints and responded accordingly.
- Opening and closing responsibilities; ordering products when necessary
0-5 years of experience
Assisted team with reception duties, greeting clients, and making sure operations ran smoothly.
- Keen eye for error; assisted with proofreading pamphlets, fliers, and letters before printed.
- Processed and maintained client file information; ensured 100% confidentiality at all times.
- Listened attentively to customer complaints and responded accordingly.
- Opening and closing responsibilities; ordering products when necessary
0-5 years of experience
to serve as the first employee with whom customers had contact, thereby setting the bar for subsequent client interactions
- Scheduled customers for spa services, entered data into computer, answered telephones
- Built and maintained excellent interpersonal relationships with staff and clients
- Entrusted with daily reconciliation of cash transactions
0-5 years of experience
- Scheduled appointments for 20+ therapists, technicians and stylists.
- Handled and organized all incoming/outgoing inventories and created visual product displays.
- Provided superior customer service to all members and guests.
- Assisted the spa manager in daily clerical operations.
- Provided swim instruction for levels K-6 as a certified swim instructor.
- Ensured the safety and well being of all members and guests, administering minor first aid when necessary.
0-5 years of experience
Greeted clients upon entrance, determined purpose of visit with a brief consultation
- Answered phone calls, sent emails and faxed when needed
- Scheduled and rescheduled appointments
- Tended to cash in register and counted drawer before closing the department
- Managed inventory of all sales products and kept track of sales receipts
0-5 years of experience
Takes spa reservations for internal and external guests.
- Works closely with the department head and supervisors recommending program changes as necessary.
- Greeted all spa customers in a pleasant manner and assisted them with the services offered.
- Monitored the phone calls coming to the spa and answered to all queries made by the customer.
- Scheduled the appointments and confirmed it with the client in case of delay.
- Prepared a record of all the services provided in the spa.
- Ensured that the client is sent to the related technicians without any delay.
- Maintained the retail products for the spa and made recommendations to the client.
0-5 years of experience
Assisted Spa Director with both business and personal calendars
- Provided reports: daily profit and loss excel spreadsheets, employee performance evaluation and wage increases of team members working the special events
- Initiated, lead/coordinated successful group event reservations in order to enhance sales and spa awareness
- Created and maintained weekly social media (Face Book) promotions, contests and postings
- Updated excel spreadsheet daily with product usage
- Attended area hotel shows/seminars to maintained/established vendor relations and learn of new products and methods to improve present operation
0-5 years of experience
Utilized point-of-sale system to record services received by members and assess charges
- Assisted in new member registration process
- Addressed needs of members and guests on a daily basis
- Answered incoming calls and direct them as necessary
0-5 years of experience
Performed administrative tasks like opening and closing, membership enrollment, processed transactions for venue events and conducted end-of-day accounting measures
- Greeted guests as they arrived for services, diplomatically settled unsatisfactory complaints and confirmed guest gratification before exiting
- Explained spa services and packages, discounts and promotions, retail and facility amenities
- Scheduled appointments and answered telephone
- Maintained retail and merchandising corner of spa
0-5 years of experience
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Maintained detailed administrative and procedural processes that reduced redundancy and improved accuracy and efficiency to achieve organizational objectives.
- Maintained cleanliness and presentation of stock room and production floor.
- Built long-term customer relationships and advised customers on purchases and promotions.
0-5 years of experience
- Undertook and settled customer issues with expediency.
- Managed telephone calls and front-desk reception within high-volume environment.
- Organized appointments for guests through spa-software.
- Scheduled therapist for spa services.
- Sold products and promoted up-selling of spa services.
- Maintained register closed-out and ran revenue reports.
0-5 years of experience
Distributed leads to the appropriate sales managers based on their territories
- Prepared proposals for sales managers
- Take inquiry calls and send out to appropriate manager
- Helped prepare contracts
- Learned to view the guest room control log and the meeting space for the hotel to see if we could
- Researched total numbers and percentages on business booked and formed a spread sheet for the past 3
- Prepared sales kits with hotel information that is given to potential clients
0-5 years of experience
- Provided excellent customer service in accordance with four-diamond customer service standards.
- Communicated changes/cancellations of appointments with appropriate massage therapist or nail technician.
- Greeted numerous visitors, including VIPs, vendors and interview candidates.
- Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette.
- Made and confirmed reservations.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
0-5 years of experience
- Responsible for opening and closing spa within standard operating procedures
- Provided detailed descriptions of all treatments, discounts, services, promotions and features of facilities and facilitated sales
- Completed all monetary transactions and responsible for accurate accounting of all transactions made
- Responded to guest inquiries and provides excellent guest service
- Promoted the highest level of service to meet customer satisfaction
- Navigated needs and requests between clients and therapists on a daily basis
- Collaborated with management and therapists to devise successful sales and marketing strategies for spa and retail sales
0-5 years of experience
Answering a multiple phone line system and incoming calls.
- Maintained appointment books using SpaSoft system.
- Cashier duties for guests purchasing retail/spa services/gift cards — handling cash, credit cards, and checks.
- Retail experience with Spa gift shop.
- Maintained reception and retail area stocked, organized, and clean.
- Provided guest tours of Spa and directions to different areas of resort.
- Performed clerical duties such as printing, copying, mailing, customer records, customer service, and end of shift paperwork.
0-5 years of experience
- Primary responsibilities included daily operations of the spa.
- Developed and implemented new charting practices
- Responsible for all telephone activities
- Performed follow up procedures for clients undergoing medical treatments
- Provided exceptional customer service to all clients
0-5 years of experience
- Answered telephones and scheduled appointments.
- Delivered excellent customer service to new and existing clients.
- Calculated nightly sales.
- Inside sales: Suggestively sold items from the retail area.
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Spa Receptionist
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
