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Restaurant Hostess Resume Samples
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0-5 years of experience
Maintained a 3.85 GPA while working 20 hours a week as a hostess at a local restaurant throughout high school
- Primary responsibilities included greeting guests, assigning tables, managing team workflow and significant guest queues during busy hours
- Successfully resolved customer issues and complaints
- Worked the cash register and managed take-out orders when required
- Was awarded the first ever Employee-of-the-Month award when the restaurant implemented the program due to excellent team building and customer service skills
0-5 years of experience
Greeted and seated guests in a professional and cordial demeanor.
- Scheduled reservations and meticulously managed large customer crowds.
- Coordinated with staff members to ensure the availability of best service towards guests.
- Demonstrated knowledge of daily specials.
- Assisted in the closing and cleaning duties in relation to the shift.
- Conducted satisfaction surveys on new and existing clientele.
0-5 years of experience
Welcomed all guests upon arrival and escorted them to the first available seating.
- Answered/screened calls; accepted and confirmed reservations.
- Established floor plans to streamline seating and traffic and maximize floor space.
- Provided concierge services by offering recommendations to restaurants, Broadway shows, tourist attractions, night clubs, etc.
0-5 years of experience
Greet and assist customers by coordinating reservations and assisting servers with job responsibilities
- Planned restaurant servers schedules and prepared distribution of servers assignments also assisted servers in completing orders
- Manage and maintain establishments operations between employees and customer, also liaison between other departments for customer and staff
- Cashier Duties
0-5 years of experience
Performed duties as pool hostess at the Family and Private Lavender pools and restaurants
- Seated guests, organized the poolside wait staff, performed open and closing poolside responsibilities, and conducted private cabana rentals and reservations
- Intermediate reading, writing, and speaking skills in the Spanish language
- Training in leadership development
- Advanced skills in Microsoft Word, Intermediate skills in Excel, and apt knowledge of social media websites
0-5 years of experience
Processed customer reservations and provided superior service
- Greeted customers and managed seating area
- Assigned appropriate wait staff to restaurant sections for ideal service environments
- Confirmed take-out orders and handled payment transactions
- Expedited food orders
0-5 years of experience
Effective organizational skills in management of seating system
- Self starter in resolving staff conflict by promoting team building and motivational skills
- Provided leadership over host stand to over 150 guests
- Answered and directed incoming phone calls
0-5 years of experience
Greeted and interacted with Guests of all ages
- Prepared and served food efficiently to thousands of Guests in a fast paced environment
- Practiced safe food handling and service techniques
- Successfully completed the Disney College Program
0-5 years of experience
Greeted and seated guests at the same time as monitoring the flow of guests with Open table
- Manually placed reservations answered by phone/email into Open table
- Answered phones, took messages and made reservations
- Escorted guests to tables and assisted in seating
- Handed off the guest to the member of staff serving at table
- Anticipated the guest’s requirements and personalized service by using the Guest’s name
- Monitored reservations of VIPs and Special Guests
0-5 years of experience
Greeted and escorted guests to tables, and provide menus
- Coordinated activities of dining room with personnel to provide fast and courteous service to patrons
- Coordinated with management any special customer requests
- Assisted in closing and cleaning duties
0-5 years of experience
Went above and beyond to exceed guest expectations to make sure they found merchandise they were looking for.
- Rang up guest merchandise using a point of sales system, while suggesting other products that they might be interested in.
- Worked in largest Disney store in the world and learned to keep composer during busy times while keeping guest service the number one priority.
- Transferred to hostess position where I greeted each guest, seated guests at tables, helped run food during busy times, and helped clear and reset tables.
- Also took reservations and helped guests with any questions.
0-5 years of experience
Create an at-home dining experience for community members and their families in a casual and relaxed atmosphere.
- Ensure dining room appearance is clean and presentable for residents and guests
- Section off dining room, delegating tables to individual employees
- Take orders and prepare to-go meals in addition to serving tables
- Ensure all employees complete daily work-tasks
- Escort customers to their tables
- Handle and solve customer complaints
0-5 years of experience
Highly skilled in greeting guests, escorting to tables, seating, and providing them with menus
- Demonstrated ability to anticipate and address guests’ service needs and thank guests with genuine pleasure
- In-depth knowledge of answering telephones in a suitable manner
- Hands-on experience in assigning work tasks and organize activities of dining room workers to make sure timely and polite service to patrons
- Proven record of inspecting dining room serving stations for tidiness and sanitation
- Able to ensure that special requests are lodged and passed to restaurant staff
- Proven ability to adjusts complaints of patrons and guests
0-5 years of experience
Greeted and seated guests at the same time as monitoring the flow of guests in keeping with seating chart and servers
- Gave quick and exact information and directions to guests
- Answered all questions regarding the menu and services
- Ensured coverage of the hostess stand at all times
- Answered phones, took messages and made reservations
0-5 years of experience
Greeted and seated guests at the same time as monitoring the flow of guests in keeping with seating chart and servers
- Gave quick and exact information and directions to guests
- Answered all questions regarding the menu and services
- Ensured coverage of the Counter at all times
- Answered phones, took messages and made reservations
0-5 years of experience
Answered telephones
- Made and confirmed reservations (Open Table)
- Assigned tables, balanced cover count, generated reservation reports
- Greeted and escorted guests
0-5 years of experience
- Participated in “Yes I Can” campaign and awarded quarterly Spirit Award
- Greet and seat all arriving guests- Managed all reservations for 120 seat restaurant
- Check phone reservations and messages to assure we have all reservations
- Coordinate all communication between the kitchen and the 10 person waitstaff
- Provide strong customer relations to insure a quality dining experience
0-5 years of experience
Supervise and coordinate activities of the dining room
- Greeted guest, escorted them to tables and provided menus
- Adjusted complaints of patrons
- Prepare beverages and expedited food orders
- Collected payments from customers
- Verify sales and cleared cash register
0-5 years of experience
- Prepared Profit & Loss report each week
- Completed cash reconciliation as required
- Worked closely with the owner, chef and serving staff to ensure effective customer flow
0-5 years of experience
Supervise and coordinate activities of dining room personnel to provide fast and courteous service to customers
- Answer phone calls and schedule dining reservations and arrange parties and special services for diners
- Greet guests, escort them to tables, and provide menus
- Inspect dining room serving stations for neatness and cleanliness, and requisitions table linens and other dining room supplies for tables and serving stations
- Train dining room employees
- Schedule work hours and keep time records of dining room workers
- Total receipts at end of shift to verify sales and clear cash register
- Collect payment from customers
0-5 years of experience
Supervise and coordinate activities of dining room personnel to provide fast and courteous service to customers.
- Answer phone calls and schedule dining reservations and arrange parties and special services for guests.
- Greet guests, escort them to tables, and provide menus.
- Inspect dining room serving stations for neatness and cleanliness, and requisitions table linens and other dining room supplies for tables and serving stations.
- Train dining room employees.
- Schedule work hours and keep time records of dining room workers.
- Total receipts at end of shift to verify sales and clear cash register.
- Collect payment from customers.
0-5 years of experience
Greeted and seated guests at the same time as monitoring the flow of guests in keeping with seating chart and servers
- Gave quick and exact information and directions to guests and find out the seating place of guests as per requirement
- Present menu and hot deals of the day
- Run waitlist, gauge kitchen, servers and general dining room performance
- Ensure that requirements for all guests are met; including small children, disabled or food allergic guests
- Examine and maintain the entrance area, doors, windows in addition to menu covers and inserts
- Create new settings as per requirements and clear additional settings if not needed
0-5 years of experience
Warmly Greet and seated guests at the same time as monitoring the flow of guests in keeping with seating chart and servers
- Run waitlist, gauge kitchen, servers and general dining room performance
- Ensure that requirements for all guests are met; including small children, disabled or food allergic guests
- Answered phones, made reservation and took messages and to go orders
0-5 years of experience
Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
- Take and prepare to-go orders.
- Operate cash registers to accept payments for food and beverages.
- Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers’ concerns are addressed.
- Order or requisition supplies and equipment for tables and serving stations.
- Perform marketing and advertising services.
0-5 years of experience
Responsible for the front of the house at a popular and busy restaurant and bar in downtown Louisville, CO.
- Seating and coordination of customer placement during active dinner services, live shows, and happy hour.
- Varsity volleyball captain in high school.
- Varsity soccer player freshman year.
Restaurant Hostess Duties and Responsibilities
We researched Restaurant Hostess job descriptions to put together the following list of Restaurant Hostess duties and responsibilities:
Greet and Seat Patrons First and foremost, the Restaurant Hostess is responsible for greeting patrons as they arrive and guiding them to their tables. This requires the ability to maintain an upbeat attitude all day. This responsibility also requires Restaurant Hostesses to maintain knowledge of daily specials to convey them to patrons.
Assign Wait Staff Tables Resturant Hostesses are responsible for quickly assigning a waiter or waitress to patrons after they have been seated. This involves maintaining and consulting a seating chart.
Keep Track of and Facilitate Wait Staff Workflow In addition to assigning tables to wait staff, Restaurant Hostesses always have to be aware of each person’s table load. It is their job to coordinate support when a waiter or waitress gets overloaded, and to ensure everyone is receiving service promptly.
Field Customer Complaints and Inquires Restaurant Hostesses are the face of the restaurant. They are the person a patron approaches if they have a question or complaint. This duty takes conflict resolution skills and the patience to deal with upset customers.
Perform Opening and Closing Duties This is a responsibility of Restaurant Hostesses that includes a bunch of little tasks. It involves opening and closing registers, paying out tips to wait staff, ensuring their workstation is clean and helping the bus staff prepare the dining area for the next day.
Restaurant Hostess Skills
Restaurant Hostesses rely mostly on soft skills to perform all of the duties necessary to keep the front end of a restaurant running smoothly. There are also certain character traits one must possess to succeed in this position. First off, Restaurant Hostesses have to take pride in their appearance. They are the first person patrons interact with, so they must look their best to create a good first impression. Additionally, creating a good first impression requires the ability to maintain a positive, upbeat attitude. Restaurant Hostesses have to be highly organized to be able to keep track of open tables and assign wait staff strategically. In addition to these character traits, Restaurant Hostesses need the following skills to get hired.
- Greeting and establishing rapport with patrons using interpersonal communication skills
- Using seating chart software to keep track of available and occupied tables
- Coordinating the bus staff to get tables cleaned and ready for the next patrons
- Organizing and facilitating the wait staff workflow
- Defusing customer complaints using conflict resolution skills
Restaurant Hostess Education and Training
The role of Restaurant Hostess does not require a college education. One can find employment at this position with just a high school diploma. All of the education required is learned through on-the-job training. It includes learning how to use the point of sale system and the seating chart software used by their employer.
Restaurant Hostess Salary
According to Payscale, the national average salary for Restaurant Hostesses is $22,511. Those at the bottom of the scale make $15,000, while those at the top of the scale make $29,000.
Restaurant Hostess Resources
The role of Restaurant Hostess is often used by people as an entry point to eventually run or own their own restaurant. The following resources are geared towards Restaurant Hostesses with this mindset.
National Restaurant Association – The National Restaurant Association is the predominant trade organization for the restaurant industry. Their mission is to help members find, train and retain the best talent for their restaurants. They believe a great restaurant depends on a great staff, so they provide many resources on their website geared towards talent acquisition and development. In addition to this workforce engagement information, their website contains a career development section that discusses all kinds of restaurant jobs in detail. It is a good resource for Restaurant Hostesses looking to grow in the industry.
Grub Street – Grub Street is one of the most notable food blogs in the blogosphere. Their site is updated on a regular basis with articles covering things like the latest food trends and worker’s rights issues relating to restaurant workers. It also covers reviews of the best places to eat in major cities.
The Infatuation – The Infatuation is one of the most trusted restaurant review sites in the industry. They use a revolutionary rating methodology that they explain in full detail on their website. They currently conduct reviews in several major cities around the world. These reviews and guides are good resources for Restaurant Hostesses to see how the best restaurants provide an excellent dining experience.
Front of the House: Restaurant Manners, Misbehaviors, and Secrets by Jeff Benjamin and Robert Neubecker – Jeff Benjamin is one of the most accomplished restaurant owners in the industry, and this book shares his secrets for what it takes to provide excellent restaurant service.
Lessons in Service from Charlie Trotter by Edmund Lawlor – Charlie Trotter runs what is considered one of the nation’s top restaurants, and this book is the second in a series of books written to help other people in the industry ascend to their level of excellence.
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Restaurant Hostess
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
