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Customer Service Analyst Resume Samples
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0-5 years of experience
Provided exceptional customer service for Domestic Treasury, Corporate Investment banking, Depository, Wholesale Banking Clients, complex and highly profitable Commercial Clients and Internal Bank Personnel.
- Maintained ten clients’ relationship portfolios, five of them being highly profitable customers.
- Participated in developing new research tools to locate return items.
- Recommended feedback to managers for development of employee’s appraisals.
- Identified development needs of others and provided outgoing coaching and mentoring to help improve their knowledge and skills.
- Monitored and identified operational risk exposure within client’s portfolio.
- Independently facilitated meeting in an efficient manner to communicate information and ideas so others would actively contribute and acquire understanding.
0-5 years of experience
Provided customer support regarding IP telephony business-solutions to b2b tech-market.
- Quickly developed rapport, partnerships with clients seeking alternative business-solutions.
- Conversed with business owners and IT specialist to discover specific telecommunication needs.
- Increased revenues for company in a lead generation environment that emphasizes quality over quantity.
- Performed daily clerical duties with a focus on organization and time-management.
0-5 years of experience
Answered and documented inbound phone calls
- Helped troubleshoot and determine issues with the IRIS POS system
- Resolved issues with the IRIS POS system on server PC as well as up to 9 registers
- Logged and documented all troubleshooting steps and resolutions using the HEAT ticket logging system
- Helped troubleshoot and determine hardware problems with server computers, registers, and security camera servers
- Escalated calls to higher level analyst or third parties if necessary
- Logged and documented incoming e-mail ticket requests as needed
0-5 years of experience
Maintained account information for one on one direct contact with customer.
- Worked with sales reps to determine ship dates, production dates.
- Followed up with orders placed by dealers to assure product was delivered in a timely manner.
- Prepared quarterly rebate and sales reports.
0-5 years of experience
Performing opening/closing duties, entering, validating, executing orders, and running detailed reports.
- Correcting order errors, answering emails, updating order status, and other customer service duties.
- Effectively optimized customer case fill orders and identify gains/problem resolutions with teams.
- Coordinating between customers, internal teams, and the warehouse to resolve issues/complete orders.
- Overseeing team members to manage complicated special lock down and holiday shipping schedules.
- Updating first available appointments and discontinued tracker in a excel and SAP for venders.
- Running sales order and cut reports in SAP to schedule appointments for key company venders.
- Identifying and resolving uneven layers in SAP orders and fixing orders with invalid shipping schedules.
0-5 years of experience
- Communicated with customer base on delivery schedule to plan
- Verified credit worthiness of potential customers for compliance to terms
- Maintained customer account information in SAP database
0-5 years of experience
- Used customer service skills to assist callers with any health insurance concerns
- Used communication skills to assist a wide range of people with various issues and backgrounds
- Solved complex issues using problem solving skills
- Processed claims quickly and accurately with great attention to detail
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[Customer Service Analyst]
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
