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Customer Service Assistant Resume Samples
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0-5 years of experience
Leveraged talents and expertise to quickly adapt to the position and effectively support the Assistant to the Vice President of Client Relations within the mail division.
- Ensured accuracy of inbound freight by assisting with various aspects of logistics, including data entry and billing.
- Verified all outbound dates on a daily basis and promptly reported discrepancies.
- Answered phones and provided customer service with the highest level of professionalism.
- Exhibited a sense of urgency as well as exceptional problem solving and active listening skills to meet the needs of customer and achieve customer satisfaction.
- Demonstrated a commitment to providing exceptional internal customer service and trusted support.
0-5 years of experience
Proactively approached customers in a friendly manner to determine how they can best help find a product
- Actively listened to customer issues in a calm and agreeable manner to resolve problems and deliver rewarding customer experience
- Observed customer and product traffic across assigned stores and positions themselves to positively impact the customer experience
- Continually scanned the floor, fixtures, walls, and isles to ensure product is displayed according to core standards
- Sought out and absorbed knowledge of products from associates to deliver an enhanced experience for the customer
- Partnered with Support Specialists to replenish store and/or took personal action to replenish products from inventory
- Consistently met established performance standards for the role, including (but not limited to) product and service sales, customer, service, productivity, and attendance
- Mentored and trained new employees regarding the store, policies and procedures
6-10 years of experience
Ranked # 1 in customer support amongst all 7 customer service assistants
- Awarded Top Tier Customer Service Support for assisting in revenue penetration in the three quarters of 2011
- Led customer service assistance team for SMO (Social Media Optimization) for the Atlanta Market for support to the [company name] executive team
- Excelled in assisting to secure 15 meetings a week with Tier 1
6-10 years of experience
- Ranked # 1 in customer support amongst all 7 customer service assistants
- Awarded Top Tier Customer Service Support for assisting in revenue penetration in the three quarters of 2011
- Led customer service assistance team for SMO (Social Media Optimization) for the Atlanta Market for support to the [company name] executive team
- Excelled in assisting to secure 15 meetings a week with Tier 1
0-5 years of experience
Provide customer services to the customers and administrative assistants to the Store Managers and Shift Supervisors. Answer telephones and promptly and courteously assist customers with returned merchandise by troubleshooting customer problems and/or complaints. Maintain calendar for shift breaks, handling all cashiering money transactions and assist customers with locating merchandise.
- Office Management: Implemented recordkeeping system by creating a user-friendly and systematic information system for customers returning merchandise.
- Inventory Logistics: Lead a group of employees to conduct quarterly and annually merchandise inventory counting to ensure a timely and successfully executed supply chain management program.
- Customer Relationship Management: Provided suggestions to upper management for decreasing the theft and return of merchandise without receipts during the holiday season.
6-10 years of experience
Functioned as the primary on site specialist in millwork; working for the creation of specialty doors and windows for customers. Trained other associates and assisted, as needed, in the completion of the contact forms for services; troubleshooting problems, and resolving complaints concerning estimates for large quantities of products or services.
- Executed daily operations of sales and promotions for the district and the local store.
- Transcribed, designed, and produced various forms for the “Specialist” in the retail environment.
- Managed complex service orders and hostile customers recommending corrective action to address customer complaints.
- Structured and maintained all retailer contact within the area which included any and all follow-up actions.
0-5 years of experience
Greeted clients upon entering and exiting facility
- Monitored and administered client testing
- Assisted clients with job searches resumes
- Provided assistance with client registration for WIA Program services
- Provided general office duties including fax, email, copying, and answering phone
0-5 years of experience
- Maintained daily sales reports and analysis the data by Excel, made brief report to supervisor without error or inaccuracy during the working period
- Conducted online promotions and increased shared amount of social media by actively connecting with famous people on my own initiative
- Routinely interface with customers to analyze and understand key sales drivers in the marketplace
0-5 years of experience
Seasoned team player with a solid track record in customer service and client satisfaction.
- Assisted customers by ensuring that they had the necessary essentials to make their stay an enjoyable one.
- Greeted customers and built rapport with clients to reach a mutual understanding while maintaining quality assurance.
- Solid balance of organizational abilities, positive employee relations, and execution of hotel quality standards.
- Constantly assess and adapt to current practices to perform a task more efficiently.
0-5 years of experience
Successfully provided leadership, outstanding customer service and account management
- Collaborated with upper management to authorize refunds and returns
- Communicated with customers through email, phone and face-to-face interaction
- Accurately and efficiently tender sales while processing all cash transactions
0-5 years of experience
Responsible for customer service delivery – internal and external customers. 93% customer satisfaction feedback.
- Students’ registrar. Responsible for enrollment of students in English courses. Positive results in orientation and guidance to programs’ participants.
- Front desk assistant. Responsible for ensuring standards are met. Cash flow management performed impeccably.
- Held accountable for appropriate accommodation and settling schedule for expats. 100% positive feedback. Developed a much more expedite procedure for helping expats to settle and fit in.
- Responsible for events organization. Coordinator of major events for staff and corporate clients. Three events held successfully.
- Staff contracts reviser.
- Translation assistant for documents – Spanish interpreter.
0-5 years of experience
As a CSA, I have had the opportunity to work in Administration, General Relief Intake Unit and Calworks Unit.
- Assisted with filing, scanning, faxing and answering multiple phone lines.
- Wrote cases on log to be sent out to EDMS Scanning Unit.
- Logged in applications In Case Opening Clerk Unit.
- Assisted Customer Service by Greeting all Participants and answer their questions.
0-5 years of experience
Excellent customer service and communication skills.
- Outstanding ability to follow instructions and procedures.
- Strong ability to understand customer needs.
- Excellent ability to maintain high level of productivity and efficiency standards.
- Checked the groceries were being bagged carefully and offered to carry out service.
- Maintained and organized carts and containers as directed by Customer Service management.
- Performed price checks and did restocking of returned product in a timely manner.
- Assisted in following and complying with all applicable health and sanitation procedures and adhered to safe work practices.
6-10 years of experience
Manage 4 to 10 employees, scheduled work hours, resolved conflicts, and trained new employees.
- Planned and prepared work schedules, assigning employees to specific tasks.
- Responsible for tracking and maintaining inventory.
- Coordinate daily sales activities while establishing quotas and goals.
- Participate in monthly management meetings as necessary to maintain sales goals.
- Participated in numerous vendor sponsored workshops.
- Customer Service and Sales over the phone.
- Scheduling customer appointments for service in store and over the phone.
- Answered and solved customer complaints and inquiries.
6-10 years of experience
- Customer Service Agent promoted to Lead Agent in February 2010 and advanced on to Customer Service Assistant Manager July 2010
- Exhibited excellent customer service and interpersonal skills through my position as Ticket/Gate Agent as well as Ramp Agent
- Qualified Ground Security Coordinator allowed me to ensure inbound and outbound flights were secure during scheduled times
- Maintained the Atlanta station which consisted of up to nine customer service agents
- Coordinated monthly safety meetings as well as recurrent training for the Atlanta station
- Conducted face to face interviews for potential Customer Service Agents
- Marshaled Cessna Caravans in and out of Atlanta Hartsfield Jackson International Airport
0-5 years of experience
Oversee day to day operations in customer service department including supervising, delegating, and managing workloads and breaks
- Responsible for communicating in an honest and effective manner for performance reviews and daily communications
- Involved in planning, packing/unpacking, and shipping a sales booth three times a year to various locations. This includes travelling a week at a time for the shows
- Tracking freight for customers and contacting freight company if there are any issues
- Responsible for communicating with other managers to ensure customer satisfaction
- Working as a team with all managers to guarantee customers receive all items in a timely manner and that the order is correct
- Proficient in Excel as well as 10-key
10+ years of experience
Interpret and input customer orders and instructions for book manufacturing
- Reviewed job specifications for accuracy and arrange material purchasing as required
- Reviewed jobs before billing, reconciled inconsistencies, working with other departments to reach resolution, completed and mailed invoices
- Quality consultant on all projects
- Functioned as a part of a customer service team, interacting with customers, manufacturing facilities, and sales force
- Established a rapport with potential clients while determining their needs for their respective projects
- Advised publishers on daily operations including technical processes and scheduling issues
- Understand the process as it relates to efficiency, work flow, timeliness, and customer satisfaction
- Created and maintained library of sample books with a variety of specifications
0-5 years of experience
Obtained valuable One on one experience with customer from various backgrounds and nationalities over the phone.
- Grew a strong sense of social awareness and sensitivity towards our community.
- Quickly and efficiently problem solved through difficult challenges while still providing excellent customer service in a busy, fast pace call center.
- Using excellent communication skills to connect with customers personally in order to meet all their needs and expectations.
- Implementing new work procedures on a regular basis allows me to handle constant work related changes with relative ease.
- Learning to not allow emotions to get the best of me in a highly emotional work environment.
- Obtaining knowledge of all programs offered at LBCAP to provide a full and rich experience to all possible customers.
- Learned to articulate myself in various ways in order to ensure customers from all backgrounds understood all the information that was being given to them.
0-5 years of experience
Serve as first point of contact for helping customers with DSL self -installation.
- Assist customers with registration, email creation, DSL physical line signal testing, modem / filter setup.
- Assist customers with email, browser, and modem troubleshooting.
- Interact with other departments to resolve customer issues, or provide additional services.
- Conducted Peer to Peer Coaching and Development for the entire center 200 agents.
- Handled escalations and takeovers as appropriate for all employees.
- Assisted managers with team in their absence, including coaching, developing and direct feedback.
- Conducted Team Meetings and Training Sessions as needed.
6-10 years of experience
Provide administrative assistance and support to the Division of Customer Service.
- Established e-mail alerts for Customer Service staff to receive notices for new product releases.
- Resolve questions relating to returns and account balances.
- Promptly process refunds for returned products.
- Contact customers to resolve order processing problems so transactions are completed.
- Efficiently respond to e-mail inquiries for customer service
0-5 years of experience
First line point of contact for customers with a primary focus on benefits, employment and payroll.
- Review, process and route a wide range of incoming documents.
- Assist and advise customer verbally and in writing resolving or referring daily concerns.
- Ensure proper completion and compliance of I9 resident, non-resident and international employees.
- Process payroll reports to communicate with departments, supervisors and employees.
0-5 years of experience
Created orders using SAP technology, product identification numbers.
- Checked order status and product availability.
- Requested return authorizations and call tags.
- Processed requests for credits/debits.
- Learned basic application of all products.
- Executed and coordinated literature requests.
- Provided additional customer service and administrative support as needed.
- Contacted customers to collect payment and review detailed repair costs.
0-5 years of experience
Welcoming and greeting new patients and family.
- Answering customer enquiries or passing them on to another department
- Giving information and helping to solve problems
- Handling complaints and passing them on to a manager if required
- Entering customer information onto a computer database
- One on one sessions with the patients.
0-5 years of experience
Strong customer service, problem solving, conflict resolution, and leadership skills
- Excel at adapting to the store’s and customers’ needs, while showing care for both groups
- Investigate any financial issues that may arise while looking over early morning accounting reports
- Operate a computer based scheduling system to create the department’s weekly schedule
- Transferred to store as a cashier and worked my way into customer service, eventually being promoted to Assistant Manager of Customer Service
- Lead and delegate responsibilities to a department with over 30 associates
6-10 years of experience
Pre-need and At-need Sales Counselor to families who have lost a loved one or planning for the future in terms of their final resting place.
- Maintain our computer database system by entering all new contracts, at-need and pre-need interment sales, and sales items.
- Responsible for converting business from paper to computerized records in 2004.
- Daily accounting activities including accounts payable, accounts receivable.
- General office duties including maintaining adequate office supplies, faxing, phone lines, and customer support.
0-5 years of experience
Answer phone inquiries, provide appropriate information
- Input customer demographics, Research Accounts
- Assist with applications and form completion.
- Provide quality service to general public in establishing their wants and needs of desired products.
- Open new accounts, Upgrade existing service for communication packages.
- Quickly and effectively solve customer challenges.
0-5 years of experience
- Verified insurance eligibility and associated costs
- Scheduled appointments and provided customer service
- Discussed doctor requests with patients and explained services
- Assisted customers with all respiratory needs and equipment
- Helped in the organization in other areas when needed
6-10 years of experience
Pasadena Auto Salon, Pasadena, CA – Customer Service Assistant and Auto Detailing Supervisor.
- Assist exclusive clientele, providing specialized mobile services, including detailing and accessorizing of exotic vehicles.
- Responsible for supervising the quality of auto detailing and customer service provided.
- Clearly and professionally communicate while advising of pricing, product information and services.
- Assist with office duties including answering phones, merchandising, issuing invoices, estimates and receipts.
- Process all payment types including cash, credit card and checks. Generate checks to vendors and process banking transactions including deposits.
- Responsible for increasing sales through telemarketing, direct marketing, and digital sources.
- Increased sales 12% on average over 3 years.
0-5 years of experience
This assignment was started as a 4 month contract. I was extended to 21 mos. due to my performance, and high productivity. The assignment ended because this department was closed.
- Title processing Auto including total loss and collision, comprehensive, and Theft Claims.
- Process TAF, TTF, Salvage Title, NRT Title, URT’s Duplicate Certification, HB-1422 salvage, HB-1422 Certification title, blue title for processing COT.
- Document Processing TAF, VTR-441, VTR-221 VTR-34, VTR-34s VTR-331, VTR 331A, VTR 221, and 130-U.
- Initial Loss Reporting on new claim of DOL verifying insured and other parties includes in accident placing on the scene.
- Subrogation Document Storage files restored and shipped to operation center.
- Accounting Assisting issuing checks for TX dot processing
- Customer Service is 10 percent of daily duties includes, the insured/ claimant calls to the claim handler. I provide basic claim information, also coordinate a call back when needed.
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
