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Customer Service Assistant Manager Resume Samples
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0-5 years of experience
Supervised a 12 agent call center.
- Monitored employee performance and provided one on one coaching.
- Assisted customer service representatives with upset customers and helped solved complex issues.
- Maintained procedures for credit card control and handling of manual credit card transactions.
- Issued refunds via different methods of payments such as Chase payment tech, Pay Pal, BillMeLater, and Amazon.
- Maintained a secure and trusted 97% and above customer service account rating with Amazon.
- Maintained an A+ rating with the BBB by providing valid information such as company policy information in regards to customer’s complaint filings.
- Organized entire work place in absence of the Customer Service Manager.
6-10 years of experience
- Customer Service Agent promoted to Lead Agent in February 2010 and advanced on to Customer Service Assistant Manager July 2010
- Exhibited excellent customer service and interpersonal skills through my position as Ticket/Gate Agent as well as Ramp Agent
- Qualified Ground Security Coordinator allowed me to ensure inbound and outbound flights were secure during scheduled times
- Maintained the Atlanta station which consisted of up to nine customer service agents
- Coordinated monthly safety meetings as well as recurrent training for the Atlanta station
- Conducted face to face interviews for potential Customer Service Agents
- Marshaled Cessna Caravans in and out of Atlanta Hartsfield Jackson International Airport
0-5 years of experience
Directly supervised team of 12-18 Customer Service Representatives
- Interviewed, hired, and trained employees
- Motivated and lead team towards higher quality service calls, increased productivity, on going coaching and mentoring to minimize turnovers
- Administered coaching and corrective actions to staff not meeting expectations
- Handled escalated calls from Supervisor level and more complex inquires
- Coordinated problem resolutions with Law Department
- Monitored calls for accuracy, and conformity. This included reviewing reports, identify individuals and team requiring re- training, and recommendations to procedurals changes
- Expert in all functions performed by members within the team
0-5 years of experience
Store Manager: Gordon Allred unable to contact this grocery store was closed, I am not sure if he is still with the company
- Supervised 10 cashiers and ensured the needs of the both customers and cashiers were met
- Maximized productivity by assisting store manager in the development of team members
- Responsible for the delivery of excellent customer service through personal contact with customers
- Processed customer transactions accurately and efficiently
- Accountable for accurate and efficient store operations in customer service manager’s absence
- Followed and maintained company, customer and personal security procedures
6-10 years of experience
Supervised and managed call center with 25+ representatives for Medical Billing to 60+ locations; which include, emergency physicians, urgent care, hospitalists, observation units, hyperbaric services and clinics across the United States.
- Coordinated and assisted complex client and customer requests, including supervisor calls resulting in conflict resolutions and customer satisfaction.
- Identify billing issues and contract problems with a variety of insurances for a prompt resolution.
- Quality assurance on call recordings to identify additional training needs for each individualized representative or complete department to improve call center expectancies.
- Completely bilingual, Spanish as 2nd language and basic knowledge in Microsoft words, Excel, InContact, and html basics.
- Verified punch times are correct for payroll, correct missing punches, add and approve PTO requests and sign off on them once correct.
- Over 12+ years of medical billing experience
0-5 years of experience
Assistant manager for all matters pertaining to customer service relations and account activities
- Responded to all member inquiries and concerns in a timely and professional manner
- Appointed as the primary security lead for fitness club with oversight on physical and technical security
- Quality control and assurance for all inventory and supply accounts
- Improved maintenance within designated fitness club to ensure optimal experience to all patrons
- Enforced all safety policies and practices and procedures to ensure all employee and consumer safety guidelines were met
0-5 years of experience
Successfully provided leadership, outstanding customer service and account management
- Collaborated with upper management to authorize refunds and returns
- Communicated with customers through email, phone and face-to-face interaction
- Accurately and efficiently tender sales while processing all cash transactions
0-5 years of experience
Provided support to the sales team, ensuring all sales and service objectives were met
- Worked with new customers to assist in sales
- Assisted in the development of new policies and procedures
- Assisted in the training of new customer service representatives and associates
- Generated repeat business through successful sales and positive and pleasant attitude
- Assistant manager that opens and closes the store and maintain accurate inventory
- Reduce product loss by 15%
0-5 years of experience
Strong customer service, problem solving, conflict resolution, and leadership skills
- Excel at adapting to the store’s and customers’ needs, while showing care for both groups
- Investigate any financial issues that may arise while looking over early morning accounting reports
- Operate a computer based scheduling system to create the department’s weekly schedule
- Transferred to store as a cashier and worked my way into customer service, eventually being promoted to Assistant Manager of Customer Service
- Lead and delegate responsibilities to a department with over 30 associates
0-5 years of experience
- Assisted customer service representatives with escalated phone calls and with retaining customers enrolled in various bank products.
- Provided aide to customer care representatives in troubleshooting problem accounts in call center.
- Assisted with the recruitment, training, and managing of over 15 employees.
- Accomplishment: Promoted to Assistant Manager for demonstrating superior knowledge of all bank products and bank systems.
0-5 years of experience
Responded promptly and answered/resolved customer inquiries and complaints.
- Investigated and resolved service issues and/or product problems.
- Managed customers’ database accounts, performed customer verification and processed applications, orders and requests.
- Worked with administration: forwarded requests and unresolved issues to the designated resource by communicating and coordinating with internal departments.
- Kept records of customer interactions and actions taken, including – transactions, comments, inquiries and complaints.
- Supplied customers with written responses and information and followed up on customer communications.
0-5 years of experience
Instructed staff on how to handle difficult and complicated sales.
- Formulated pricing policies for merchandise, according to profitability requirements.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Enforced credit policies and operating procedures.
- Inventoried stock and reordered when inventory dropped to a specified level.
0-5 years of experience
Working closely with the Store Manager, Assistant Store Manager, and Department Manger
- Work with workforce management to execute plans to meet telephone service objectives using the tools provided
- Responsible for scheduling of two departments
- Processing daily sales audit and monthly cash counts
- Responsible for keeping track of daily numbers, negotiating vendor returns on merchandise and checks in all new receipts and pull client special orders
- Train, coach and manage all cashiers in all front-end policies and procedures, including new cashiers and cross training of other associates, and conduct monthly customer service audits.
- Authorize and ensure validity of customer returns, exchanges, check authorizations, voids, and discretion discounts.
0-5 years of experience
Answered direct inquires from potential buyers
- Scheduled appointments for clientele and sales persons.
- Trained new employees
- Customer service: problem resolution, product inquiry and worked toward customer satisfaction.
- Maintained database for sales people and clientele. Prepared spread sheets for weekly meetings.
- Reception-Inbound/Outbound Calls. Consistently praised by customers, peers and supervisors for excellent customer service and collection skills.
10+ years of experience
Customer Service: Responsibilities included taking inbound calls, making product recommendations, handling custom orders
- New hire instructor: Trained new employees for customer service.
- Computer skills: Managed physical inventory of finished product, order entry, scheduling.
- Open/Close responsibilities: Ensuring store was ready to receive customers. Closing responsibilities included printing night and morning sheets and the cake tally.
0-5 years of experience
Demonstrate ownership of disciplines and process adoption with technology and innovation that enhance the customers experience
- Assist the Customer Service Manager (CSM) in coaching an interactive team of specialists who drive education efforts through influence and coaching to ensure the adoption of new behaviors and processes
- Assist in creating business plans to help ensure service and sales goals are achieved
- Develop relationships with both regional and store teams to effectively help lead and integrate change that promotes customer driven initiatives
- Create competitive advantage by identifying issues, resolutions and future opportunities
- Assist the CSM with financial aspects and budgets to drive efficiencies and continuous improvement within the organization
- Assist with protecting security and privacy of customer information including education, compliance and disposition of issues
- Perform all Service Experience, Cash Room and Communication procedures as applicable
0-5 years of experience
Award for Best Customer Service Team
- Trained new hires over saw agents weekly performance, prepared notes for supervisor.
- Placed incoming product orders, return authorizations, and credit requests
- Return agent creating RMAs in the system and physically finalized for customer credit
- Troubleshot problem orders for high end clients to ensure product quality, order accuracy and same-day shipment
- Promoted product innovations and functionality to prospective customers at Industry tradeshows across the United States
- Entering and finalizing international orders
0-5 years of experience
Responsible for over day to day task of over 100 accounts – maintain satisfactory customer service levels, process orders and sell in new items.
- Answer all inbound calls in support of customer needs and transfer to corresponding department.
- Schedule special orders and direct loads.
- Work with new customers in the development of their specific type of account.
- Prepare weekly sales reports for sales team and senior management.
- Support sales team by scheduling meetings, completing assigned tasks and assisting in product development.
- Negotiate customer pricing and mediate issues.
- Regularly update and maintain customer data base and edit customer pricing contracts.
- Analyze sales trends in order to make recommendations to existing accounts.
- Responsible for maintaining fleet of 10 trucks including; licenses, tickets, IFTA, HUT permits, 2290 form and IRP for tractors and trailers.
0-5 years of experience
- Provided great customer service with all aspects of automotive parts sales.
- Gained a strong knowledge of products, including supplies and auto parts.
- Assisted customers with part issues and product orders.
- Made sure that all of the closing procedures were complete and cash was correct.
- Supervised and assisted the team members with delegated daily tasks, provided coaching and assistance when needed.
- Delegated work as needed throughout the day and assisted with daily tasks.
10+ years of experience
- Successfully managed customer service initiatives which maximized customer retention rate and customer satisfaction levels within highly competitive markets.
- Handled student’s issues related to their studies, exams and social behavior with teachers and fellow students.
- Interacted successfully with clients to analyze their complex needs and matched them with appropriate resources in an expedient and tactful manner.
- Prepared reports on important sectors of the institute’s activities.
- Prepared budget for special programs maintenance of records of expenditures and receipts.
- Interfacing with clients and executives, as well as heavy work in MS Office.
6-10 years of experience
Assured the highest quality customer service.
- Handle incoming and outgoing calls from the company’s customers.
- Directed medical billing for the city of Houston EMS.
- Managed a staff of 5, covering operations in my department.
0-5 years of experience
- Assisted team members with escalated calls from clients
- Quality Assurance assistant monitoring calls of representatives and giving feedback
- Handle cellular accounts for personal or company use.
- Helped with billing inquires for the amount of bill, roaming charges and other charges
- Assisted customers with technical assistance and troubleshooting their cellular phones
0-5 years of experience
- Cash Handling: Opening and Closing Store, Trusted with safe codes, and night audit
- Program store products; including phones, tablets, and new/existing accounts.
- Handling small business accounts ranging from 10-50 lines of service
- Handling commercial accounts ranging from 1-10 lines of service
- Managing schedules and employee shifts
6-10 years of experience
Work with 50 sales professionals covering 48 states.
- responsible for more than 3,800 individual and corporate accounts.
- Support sales reps in opening new accounts and upgrading existing service.
- Quickly and effectively solve customer challenges.
- Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
0-5 years of experience
Manage and delegate tasks to staff to deliver high standard of customer service
- Provide problem-solving resources to promote customer satisfaction
- Maintain database of 1500+ client leads
- Operate and route phone calls using complex phone system
- Maintain office calendar and schedule appointments with clients
0-5 years of experience
Provided outstanding customer service through efficient, friendly and professional service.
- Set an example for my staff by asking every customer to open a [company name]. to be in the top 5 of company.
- Handled problems and questions promptly and efficiently.
- Understood the indoor vision and had in-depth knowledge of products in different Depts.
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
