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Call Center Specialist Resume Samples
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0-5 years of experience
Field a variety of incoming customer calls with a passion to deliver high quality solutions for customers
- Provide customer with account information while providing a memorable experience
- Assist customers with Online Banking/Mobile Banking usernames, passwords, resets, and troubleshooting
- File claims if applicable
- Offer and sell new beneficial products
- Service high maintenance calls
0-5 years of experience
- Provided first level troubleshooting for desktop systems, workstations and servers.
- Built customer loyalty by placing follow-up calls for customer who reported product issues.
- Logged all service calls in ticketing system with full details of the work performed.
- Scanned and filed service request documents submitted by technicians.
0-5 years of experience
- Took 16 years off the work environment to raise my four kids and become a full time mother.
- When at the above companies, handled cash, deposits, and balanced registers.
- Delivered great customer service to my clients who most of the time were Spanish speaking and needed to do banking in their language.
- Managed bank accounts for personal and business customers, assisted with their banking transactions and numerous banking needs such as opening and closing accounts, handling of their Safe Deposit Boxes needs, loan applications, credit card/debit card needs, account fraud etc.
- Provided training for the new tellers joining the company.
- Easy to work with and always willing to go out of my way to please my customers.
- Team player.
0-5 years of experience
Telephone answering to provide information and referral/explain enrollment procedure.
- Check in MH-WIN (CMH link) to learn if consumer is in the system.
- Verify what MCPN they belong to, obtain their CMH if consumer is in the system.
- Check the service group (SED, MI, DD).
- Verify insurance status (Ml Child, Medicaid, Medicare, Adult Waiver Program)
- Enter consumer information into the MH-WIN Queues
- Provide community outreach events regarding Mental Health Services
0-5 years of experience
- Providing enhanced quality customer service in a high volume call center averaging 16 to 18 calls per hour.
- Listening to patient’s request and taking the appropriate action to respond to the request including, but not limited to scheduling appointments, electronic transmission of messages to the clinical team, and medication requests.
- Complete knowledge of eClinical Works, ECW, and Centricity which are electronic health records software
- Navigating thorough different healthcare softwares including to appropriately record telephone encounters and better assist the patients
0-5 years of experience
Answer and direct incoming telephone calls for all fifteen [company name]s.
- Schedule, cancel and reschedule appointments
- Sends correspondences via fax to hospitals, doctor’s offices and clinics
- Submits referral requests, medication refills, physical and vaccination requests for schools
- Updates notes in the Intergy POMIS and EHR (medical software) system
0-5 years of experience
Call Center/Customer Service Specialist
- Responsible for answering heavy inbound calls with account holders.
- Handle outbound calling to ensure quality care and provide follow up service.
- Assist with opening new and prior customers’ accounts as needed.
- Accountable for dispatching technicians on a daily basis.
- Perform extensive data entry and documentation.
- Process customer payments through Emdeon System.
0-5 years of experience
Schedule & cancel deliveries
- Email drivers & route managers
- Order replacement products & edit orders.
- Desecalate customers issues without involving supervisor & keeping customer satisfied.
- Process payments via credit, debit & check.
0-5 years of experience
- Responsible for taking inbound calls from over 50 different Credit Unions, and answering questions from members regarding their accounts, and assisting them with various questions they may have.
- Assisting new members with account questions and services.
- Also assist with credit union conversions, answering questions regarding the change-over.
- Also take loan applications.
0-5 years of experience
- Take incoming call orders from various customers around the United States.
- Had to have exceptional customer service skills and complete each order in a specific amount of time.
- Was required to wear a headset with a Seneo Dialpad for auto answering incoming call orders and complaints.
- Was required to work between multiple screens to communicate with the managers and with the current customer.
0-5 years of experience
Serve as a liaison for the patients and [company name]
- Promptly answer, screen and process telephone inquiries with strict adherence to HIPAA law
- Utilize automated computer software to take messages for physician offices, and effectively communicate such information to the appropriate party per established protocols or rules of the client
- Demonstrated flexibility in providing coverage/availability for the call center via scheduling adjustments for unexpected absences, events, or call volume variances
- Refers after-hours patient calls to adult & pediatric triage nurses for medical advice
- Coordinate an initial response to code calls for [company name]
- Overhead page authorized personnel using PA system
- Train new employees on protocols, and system software
- Coordinate on-call schedules for physician offices
0-5 years of experience
Responsible for educating customers on their retirement benefit through their employer
- Understand and apply financial service principals, investments and products offered
- Interpret and explain services with customers and peers
- Handle problems independently
0-5 years of experience
- Assisting patients over the phone (via incoming call) with any appointment setting and changes, grievances, or inquires they may have, in a timely but understanding manner
- Working together as a team to meet set goals and quota under the direction of the team manager
- Working individually to meet personal goals and quota under the direction of the Senior Specialist or upper management
- Maintaining patient privacy as outlined by HIPAA guidelines and regulations
- Completing assigned web-based training and modules by deadline date
- Using problem solving and multitasking skills to determine the necessary solution on a patient by patient basis
- Collaborate with medical personnel throughout the office and transfer calls as appropriate using appointment allocation and nurse triage guidelines
0-5 years of experience
- Communicates with customers by telephone, email and in-person concerning State and lottery funded scholarships, Grants, and Loan programs
- Clarifies the customer’s need and selects; explains the most appropriate response in an accurate, timely and professional manner
- Reports customer feedback to higher level personnel
- Handles and resolves routine customer complaints and/or problems
- Assists other Division staff with application inquires, application entry and application rejects
- Perform Quality Assurance(QA) testing on new Hub software, GA Futures
- Serves as Front Desk greeter as needed
0-5 years of experience
- Assist customers and professionals with CPR recommendations and guidelines
- Trained on Dynamics CRM
- Handle fundraising and Revenue calls. Process up to $25,000 general, memorial or tribute donations.
- Advise callers on AHA nutritional recommendations and guidelines
- Assist with minor medical calls
- Interacted with customers via email
- Heart Saver CPR, AED, and First Aid Certification
- Acute Stroke Course
0-5 years of experience
- Handle warranty claims for various companies.
- Place orders for replacement parts for various companies.
- Place orders for new products for various companies.
- Handle recalls on various products for various companies.
0-5 years of experience
- Inbound calls for outpatient scheduling
- Register patients, update insurance and demographic information
- Book and confirm appointments
- Communicate with patients, nurses and physicians regarding medical concerns, illnesses, appointments and prescription requests
0-5 years of experience
- Handled inbound customer calls regarding all banking matters.
- Processed internal funds transfers, fee refunds, customer disputes.
- Provided verification of deposit to lenders.
- Emailed and faxed client statements and transaction history.
- Discussed and provided past transactions via phone to help balance clients accounts.
- Closed lost or stolen ATM debit cards and issued replacement cards.
- Input all addenda to client accounts such as change of address and phone number.
0-5 years of experience
- Provide internal and external member service by responding to calls in all in-bound queues related to product information, account details, loan applications, establishing new accounts for existing members, etc.
- Conduct outbound calls as directed. Establish long-term financial relationships with members by actively seeking business opportunities and make appropriate recommendations to Credit Union business partners.
- Identify, research and resolve member issues by providing knowledgeable and professional service. If needed, escalate concerns using the appropriate channels.
- Contribute to the attainment of department sales and service goals.
- Comply with Contact Center Key Performance Indicators (KPIs) goals such as, adherence to schedule, average handle time, average speed of answer, quality monitoring scores, etc. Work with supervisor to ensure expectations are being met.
- Consistently contribute to Credit Union’s initiative of continuous improvement by communicating suggestions that will enhance revenue, reduce expenses and/or streamline and improve operations.
- Participate in all required and recommended training including, but not limited to, Bank Secrecy Act training (BSA) and demonstrates attained knowledge. Actively pursue and satisfactorily complete development plans.
- Adhere to all Credit Union policies, procedures, and regulatory agency requirements including, but not limited to training activities.
- Embrace and applies the Credit Union’s mission, vision and core values to all activities and responsibilities. Successfully implement the HVFCU Sales and Success Model when interacting with internal and external members. Support the Credit Union’s initiatives by demonstrating teamwork and professionalism.
- Perform additional duties and special projects as assigned.
0-5 years of experience
Answer phones and respond to customer requests.
- Sell product and place customer orders in computer system.
- Provide customers with product and service information.
- Upsell products and services.
- Transfer customer calls to appropriate staff.
- Identify, research, and resolve customer issues using the computer system.
- Follow-up on customer inquires not immediately resolved.
- Complete call logs and reports.
- Research billing issues.
- Research misapplied payments.
0-5 years of experience
- Responds to customer inquiries regarding State and Lottery Funded Financial Aid Programs
- Processes Scholarship and Grant applications
- Responds to customers’ email inquiries daily
0-5 years of experience
- Answering incoming calls, updating clients information and troubleshooting calls
- Scheduling appointments
- Handling complaints
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[Call Center Specialist]
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
