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0-5 years of experience
Thru quarterly engagement review with client senior management, developed and maintained business forecast for 12 months. Tracked and reported overall engagement status across the projects
- Achieved the business growth of 30% by continuous interaction with client managers, opportunity survey and acquisition in 1 year
- Pre-Sales: Captured intelligence of business need, competition; provided leadership in generating PoC and PoV, articulated to client management for opportunity acquisition
- Defined and established scope, developed estimates and commercial proposal and conducted joint review for approval – 9 projects during last 12 months
- Successfully leading all projects for current engagement by monitoring commitments with respect to quality, effort, cost and schedule. Zero complaints and/or escalations reported
- Developing team’s talent thru periodic appraisals, training plans and handling team movements and transitions in coordination with Delivery Manager
- Reviewed team’s effort every month and taken immediate corrective actions to achieve 91% overall utilization of the planned team
0-5 years of experience
Manage a portfolio of multinational clients by driving revenue/transaction growth and developing innovative value-add solutions for the clients. Develop pricing strategies, ongoing P&L management, and business negotiations on rebids for strategic accounts. Provide guidance to customers in the assessment of goals and strategies in order to optimize performance across their program (policy consultation, external market analysis, case study assessments, technology road mapping, optimizing online solutions, and event content development). Conduct C-Level executive reviews on a quarterly/annual basis, execute strategic annual business plans focusing on identifying opportunities, create value and drive savings, and optimize performance through process and data analysis.
- Successfully won global RFP bids for clients totaling 7 years and $300 million in transaction revenue over the term of the contracts
- Successfully sold and implemented travel management programs in 12 global markets for clients
- Total revenue from all accounts in portfolio exceeds $60 million annually.
- Increased total revenue an average of 12% annually during tenure
- Increased total transaction activity an average of 7% annually during tenure
- Consistently exceeded annual sales goals during tenure
0-5 years of experience
Content-enabled Workflow Solutions – Information Technology and Services Client Manager – Media Markets
Primary focus on all aspects of account management, including securing account and growing account revenue.
Responsible for selling new products and services into existing account base, and management of ~200 accounts.
Scope of responsibility included: newspaper, print, broadcast and on-line publications.
- Grew territory from 91.4% to 102.7% over three year period
- $48K new business revenue vs. $50K Goal, Achieved 96%, AOV $4,374 vs. $4,950 Goal
- Delivered over 98.6% vs. 90% Renewal Goal, Territory Performance through November: 102.7%
- Top Performer – 247% of Plan (Exceeded POS Goal – $124K vs. $50K )
- Delivered over 97.7% vs. 90% Renewal Goal, Territory Performance through November: 98.1%
6-10 years of experience
Provided Wealth Management services for high net worth families as part of team with $2B in assets under management and $14MM in annual revenue.
- Positioned appropriate financial solutions and strategies for high-net worth families including Investment Management, Custom Credit, Banking and Trust & Estate Planning to help clients reach goals.
- Managed and acquired several strategic family relationships with assets in excess of $100MM to help preserve, grow and transfer legacy to next generation.
- Partnered with extended team to achieve all annual new client acquisition and aggressive firm revenue targets.
- Led team’s specialty lending practice with a concentration in high-end residential real estate, yacht, aviation and other secured and unsecured debt solutions to achieve credit goals.
- Established successful relationships with prominent attorneys, accountants, and other centers of influence in business of working with high-net worth families to partner with and help reach client objectives.
10+ years of experience
Instrumental in the opening of this new start-up, achieved a 90% conversion rate for package sales with first-time clients, compared to an average 55%.
- Greeted up to 80 clients per week, created and maintained relationships resulted in client retention and loyalty at 75% compared to an average 45%.
- Earned trust and repeat business of customers that specifically requested my style.
- Developed needs and ability-based, personalized training programs and adapted programs based on changing needs discovered during weekly interactions and regular assessments.
- Managed day-to-day administrative affairs while managing client sessions and recruitment of employees.
0-5 years of experience
Managed 30 – 40 accounts at a time to ensure high levels of customer satisfaction which resulted in high occupancy levels and exceeding rental targets.
- Provided clients with a high level of customer service, to include prompt and open communication.
- Managed front-end operations to ensure professional, effective, and mutually beneficial business relationships.
- Partnered with Divisional Director and Head Office marketing team to maximize occupancy and rent roll.
- Reviewed revenue and capital budgets with Sr. Portfolio Manager.
- Maintained good customer relationships by providing existing tenants with on-going client care.
- Conducted viewings of vacant space and explained the terms and added value services.
- Completed negotiations and leases in conjunction with the Legal and Leasing Department.
0-5 years of experience
[company name] delivers flexible and comprehensive training services for contract training and instructional design needs. [company name] partners with companies to develop solutions for staffing and training challenges including: mergers, acquisitions, new employee hires, new corporate/government initiatives, new course development, and assistance with just-in-time personnel for peak work flow.
- Started new territory and grew existing accounts to over $3 million is revenue
- Prospected and cold-called to new customer base
- Scheduled demonstrations, completed RFPs, presented proposals, and negotiated contracts
- Worked with various IT and technology software partners, to assist in large training initiatives
- Developed new verticals in technology, healthcare, and financial industries
- Solution selling directly to C-Level, Director/Manager levels, and Training Departments
- Top sales producer for 2011-2013
0-5 years of experience
Leader on a Career Services team responsible for assisting the school’s graduates with job placement
- Client Manager, Business Development lead for the school’s Online campus
- Presented medical and allied health jobs to qualified candidates, managed expectations, and provided guidance to the graduates as they chose a suitable career path
- Established business development and candidate management strategies that quickly made the Online team the top campus in meeting ABHES accreditation standards for job placements
- Analyzed and provided solutions to problems the team faced as our nationwide student population grew
- Consistently exceeded production goals, boosted team morale, and mentored new staff
6-10 years of experience
Responsible for growing revenue within the Systems Technology department at a large insurance company in Bloomington, IL
- Workforce planning and preparation of all IT resources to be ready to meet the needs of the business
- Collaborate with various NTT DATA Practices in the development of solutions that meet the business and technology needs of my client
- 2011 Presidents Club award winner for being in top 15% of highest sales in the global organization by growing my book of business by 85% (organic growth).
- First point of escalation for issue resolution and solution management
- Provide management oversight for all business in the Systems Technology and Data Information Systems areas for our account, totaling $11+ million in revenue, 3 managed service contracts and 150+ resources
- Participate in the recruiting and hiring process of all employees
6-10 years of experience
Built and maintained client list of professional baseball players, signing 25+ clients
- Developed and implemented personalized marketing strategies and action plans for clients
- Has negotiated over 100 contacts with professional baseball teams
- Managed employees and projects to grow client service infrastructure
- Created and directed the implementation of a new sales strategies
- Initiated and trained new positions within Octagons Baseball division
0-5 years of experience
Provide support to all clients and analyze ways to save money during appraisal process.
- Manage products including REO, BPO’s and other appraisal products, to make sure to remain above 90% satisfactory in reports received on time.
- Resolve client/customer issues for all billing and reporting issues.
- Monitored and identified new business opportunities and achieved daily/monthly objectives.
- Create daily reports for both clients and internal departments
- Maintain a percentage above 80% with client and vendor satisfaction
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Client Manager
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
