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Client Relations Manager Resume Samples
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0-5 years of experience
Managed servicing for the sales application which generated $9M in 2013 annual revenue with a gross margin of 25%.
- Revamped the entire recruiting process to increase profitability and agent productivity by 30% in sales and customer service.
- Reviewed BBB complaints to maintain an excellent rating status and ensure overall customer satisfaction.
- Represented clients internally and coordinated with other functions to implement client systems, complete projects, and address ongoing service needs.
- Responsible for delivering the contractual results and growth for the client around the forecast, metrics, specific product lines, staffing and operations, customer service, developing and implementing product / service standards.
- Directed 30% growth of existing client relationships, expanding contract and new services that can be offered.
- Oversaw all call center operations of 850 virtual agents, keeping oversight of performance, service fees, training, contracting, escalations and shared services.
- Analyzed monthly KPIs to help supervisors enhance their teams.
- Developed and planned programs, within budget, by evaluating current competition, developing new markets, using past trends and current future promotions.
0-5 years of experience
Acted as the primary resource to existing client base. Fostered and maintained client relationships by planning, conducting telephone calls and in-person visits with client representatives, officials, or decision makers.
- Provided client on-site consulting representation and training including computer program in-servicing, enrollment meetings, and Q&A sessions.
- Demonstrated ability to work remotely with minimal supervision while effectively managing time to accommodate extensive travel and associated scheduling.
- Educated and updated clients on procedural, technological, compliance and regulatory changes affecting workflow, pricing, technology and service.
- Obtained a detailed understanding of clients’ internal processes and workflow to enable better service delivery and enhanced client relationships.
- Created effective meeting agendas in order to capture appropriate client information, needs, and concerns.
- Represented the company in various professional organizations and activities including conferences and meetings; communicated information from these activities to appropriate individuals within the company.
0-5 years of experience
Planned and executed customer retention campaigns to maintain and improve client-business relationships. Increased sales by planning and executing marketing strategies for new client registrations. Managed customer service representative team.
- Leveraged Process Activity Mapping to streamline client registration
- Trained team of 5 customer service representatives to be proactive and upselling clients to increase sales
- Reduced client complaints by 50% by mentoring customer service representatives
- Conducted four-phase audit on all help desk tickets
- Reduced customer service response time from an average of 36 hours to 24 hours
- Established social media marketing to increase sales and advertise company
0-5 years of experience
Successfully staffed and supervised the expansion of corporate billing department during nine company acquisitions
- Reviewed and authorized 40+ credit/debit memos daily to ensure accurate internal department and financial impact being recognized prior to CFO/COO approval
- Authority to provide final resolution resulting in financial impact
- Managed credit memo team ensuring all company policies and procedures were completed accurately and in compliance with Sarbanes Oxley controls
- Responsible for daily revenue postings, including acquired companies
- Assisted with pre and post deployment testing providing further staff training
- Motivated and encouraging team through incentive programs created to build a productive energetic work environment
0-5 years of experience
Identified over 2100 new loan prospects which resulted in $3 million in funded loans
- Collected $2.5 million in delinquent loans during four month period
- Managed company’s participation at 34 medical-professional trade events
- Maintained and optimized a $400k annual budget
- Strengthened relationships with key medical associations to enhance brand awareness
- Evaluated business risks associated with the Affordable Care Act
0-5 years of experience
Promoted after ten months for excellent account management record and consistent achievement of monthly renewal targets.
- Maintained previous responsibilities of Account Manager while also supervising the operation and development of a team of two to four account managers
- Managed several diverse teams. Worked towards the advancement of individual members, resulting in two promotions into our strategic account division for high valued client accounts
- Created office-wide organizational systems to develop a long-term focus on client accounts, resulting in higher renewal rates and improved work environment
- Took part in recruiting and hiring processes by reviewing resumes, scheduling interviews, and participating in behavioral and informational interviews
0-5 years of experience
Effectively managed over 200 corporate and institutional environments while ensuring high customer satisfaction and profitability.
- Built and enhanced client relationships as well as cultivated retention and growth opportunities.
- Implemented strategic plans with a primary focus on developing and maintaining relationships with customers as well as capitalizing on new markets.
- Developed, implemented, and monitored programs to maximize revenue.
- Negotiated account commissions and mutually beneficial agreements.
- Created a culture of personal development that ensures a highly effective and multi-skilled workforce.
- Saved a business relationship from contract termination that verbally committed to another company by demonstrating a strong understanding of organizational needs and strategic direction through an interaction approach with key decision makers, resulting in re-signing a five-year contract.
- Effectively increased profitability by negotiating and securing price increases and reducing commissions paid to accounts.
- Achieved 100% of goal for securing price increases to accounts while exceeding company timeframe.
0-5 years of experience
- Managed 15 client accounts producing $3.3 million in 2012 for sales of online health management program
- Responsible for account profitability, and ensuring contract deliverables were provided to clients’ satisfaction
- Developed and executed implementation plans; collaborated and coordinated with lab vendors to set up and oversee on-site screening events
- Ensured marketing and communications were on target to drive participation and increase health awareness
- Analyzed performance metrics; provided reports; researched and resolved issues leading to satisfactory outcomes
0-5 years of experience
Managed the on-boarding and retention of new and existing clients, handled employee issues and facilitated damage control.
- Acted as the primary contact with clients to assess business needs and coordinated with internal departments to ensure delivery was facilitated according to specifications.
- Built and maintained very strong business relationships to ensure retention.
- Sought new business opportunities with new and existing clients.
- Exuded extensive problem solving capabilities/solutions for clients and employees.
- Developed and enforced quality control measures.
- Provided training and presentations.
6-10 years of experience
Rastar was a leader in digital print communications. Clients included many of the largest brands in healthcare, automotive, franchise, education, and social expressions.
- Increased segment revenue by 210% through identification and pursuit of new
- Maintained an intimate knowledge of clients business to best understand their needs and preferences.
- Initiated and managed strategic planning discussions with senior operations team to prioritize workload across all Photobook departments.
- Provided volume forecast to senior operations team for quarterly inventory purchases.
- Lead business development and marketing efforts to expand customers’ base.
- Prepared and presented revenue growth reports to clients on a bi-annual basis.
- Cultivated positive and enduring relationships with customers and fellow employees.
- Ability to maintain a seamless experience for clients during major internal changes while transitioning from Rastar to Rastar-Transcontinental in 2011.
0-5 years of experience
- Closed sales of dental services, with close rate of 75%
- Performed market analysis to pinpoint areas for competitive improvement and cost reduction
- Created and implemented systems and support initiatives that led to 43% increase in revenue
- Implemented new operations and computer maintenance that resulted in net savings of 87%
- Provided staff supervision, training and HR functions
- Provided all accounting services
0-5 years of experience
Build key relationships with technology vendors and executives and help promote their products
- Engage technology companies by offering important solutions such as competitive analysis and customized research
- Experienced in working with marketing, sales, development and partner teams
- Executed and presented six figure proposals
- Clear understanding and implementation of sales cycle
- Generate revenue by proper use of sales system
- Developed sales strategy, lead generation program, marketing collateral including proposals, and sales presentations
0-5 years of experience
Oversaw online retail store and responsible for $1.5-$2 million in annual sales
- Developed and implemented new merchandise items for online retail store
- Developed, designed and executed all special projects/compilations from development to order fulfillment
- Point person at on-site events overseeing scheduling, merchandise sales, VIP meet and greets, transportation and travel for talent and staff
- Developed, wrote and edited internal and external communication involving brand and products
- Assisted in daily preparation of nationally syndicated radio show
- Produced event recaps and created weekly newsletter
0-5 years of experience
Responsible for the day to day management of about 175 clients Flexible
Benefits plans
- Prepared operational or risk reports for management analysis.
- Respond to member eligibility or group questions & verify enrollment status
- Resolved eligibility discrepancies and submit retroactive eligibility changes
- Coordinated the processing of participant reimbursement requests
- Established and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.
- Ensured that participants were reimbursed in a timely manner, using MICR
6-10 years of experience
Called patients and talked to them about our services and scheduled appointments for hearing tests.
- Called patients and offered them discounts on hearing aids and scheduled deliveries.
- Sold warranties on hearing aids to patients.
- Scheduled appointments for service and repairs.
- Managed two sales representatives and trained them on sales of hearing aids.
- Exceeded all sales goals for hearing aids and warranties. Salary $40,000
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Client Relations Manager
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
