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Additional Customer Service Resume Samples
Client Service Associate Resume Samples
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6-10 years of experience
Assisted private banking clients with all walk-in, telephone and email transactions and inquiries including deposits, cash withdrawals, transfers, ATM card support, loan servicing, and general bank account servicing
- Served as first point-of-contact and first impression at busiest headquarters branch
- Ensured continuous client satisfaction and retention by providing highest level of customer service and immediately acknowledging and greeting all clients upon walk-in with a personable and professional approach
- Supported all internal departments of the Bank
- Nominated by colleagues for Outstanding Service 2009 and Client Service Associate of the Year 2010 awards
- Met all goals for client referrals, banking regulation exams and Bank product cross sales by 100%
- Consistently rated 100% by “secret shoppers”
- Successfully built and maintained client relationships with timely follow-ups and turnaround times, making sure telephone calls were answered by the second ring and requests were completed with two hours
0-5 years of experience
Successfully supported $3MM Wealth Management team and their business objectives. Organized logistics of team marketing events and developed and maintained team marketing materials.
- Updated and managed contact management systems with up to date client information and leveraged various communication channels to keep in touch with clients.
- Provided team with up to date calendar including daily, weekly, and monthly activities.
- Educated clients on account services and capabilities and resolved all client inquiries regarding account balances, statement information, and general product and/or service information.
- Successfully completed Series 7 Licensing requirements.
0-5 years of experience
Provided daily financial transaction services for clients while delivering excellent customer care.
- Addressed and resolved clients’ concerns quickly and effectively
- Proactively educated clients on financial products and services
- Referred sales opportunities to appropriate specialists to fulfill customer needs and goals.
- Awarded for providing the most successfully closed sales referrals
0-5 years of experience
Obtained my Series 7 and Series 63 registrations
- Managed the marketing responsibilities for our team via the telephone, email, and postal correspondence
- Communicated with prospective clients in order to develop a relationship with portfolio managers
- Collected confidential financial information and constructed comprehensive financial plans
- Hired, trained, and oversaw a staff of cold-calling interns to increase prospect database
- Developed and implemented evaluation and training tools to improve performance of my team
- Managed and troubleshot NextGen prospect database system and 3D platform
- Consistently attained over 100% of meeting scheduling goal for each quarter, as well as generating millions of dollars in business
0-5 years of experience
Accurately and efficiently completed financial transactions
- Communicated effectively to personalize client interactions
- Lead in building long-term relationships with businesses, individual clients, and colleagues
- Minimized fraud related losses through extensive training and an array of software programs
- Interacted directly with potential clients to discuss available products and answer customer inquiries
- Recommended and explained products that fit customer’s specific needs
- Comprehended, incorporated, and educated associates and customers on new software being implemented into the company’s business operations
0-5 years of experience
Executed combined transactions, relationship, and valuable strategies as per branch preference
- Provided administrative support
- Correspondent of all partner product and services; Commercial and Small Business, Home Lending, Wealth Management, Financial Advisors
- Conducted industry, market, and competitor research
- Adhered to all operational controls to ensure the safety and security of client and bank assets; completed all required compliance corporate training
- Scheduled meetings and follow up via client portfolio.
- Evaluated loan applications and documentations
- Maintained TSP/403B/401K accounts
0-5 years of experience
Established rapport and constructed relationships with national account customers.
- Assisted customers with managing their client portfolios more effectively.
- Identified customer needs and resolved operational issues.
- Facilitated navigational support for company’s online medium (NETXPRO) enabling customers to view their client accounts and reports.
- Worked directly with external clients and broker/dealers in issue resolution
- Instrumental in explaining features of Order Blast System for simplified trading with group
- Served as a resource for department associates based on current knowledge and previous background.
- Enhanced professional relations by performing and communicating beyond service expectations.
0-5 years of experience
Revised and revamped the metric and imaging system within the exceeding all deadlines in all stages of this project.
- Coordinated transactions and maintenance requests across products and services.
- Managed the online filing system and performed general accounting duties.
- Identified and resolved conflicts between public and bank, employees and management, clarified work relationships and alleviated communication problems.
0-5 years of experience
Provides personal, high touch, financial services to ultra high net worth clients needs
- Upsell/cross sell products and services to deepen overall client banking relationship
- Coached two new hires through hands on training and personal development exercises
- Proactively resolve client issues and inquiries as part of an internal team within the Private Bank
- Managed and coordinated client transactions within client expectations and banking deadlines
6-10 years of experience
Worked with Financial Advisors in evaluating and implementing methods to develop business
- Executed equity, fixed income, and syndicate trades for individual and institutional clients with full knowledge of operational systems
- Acted as gifting coordinator for non-profit organization clients
- Assisted Financial Advisors and other support staff to comply with all regulatory policies and industry rules and regulations
- Aided management with training of new staff members and other necessary projects
0-5 years of experience
- Provided sole support for four different brokers with $350 million in assets and $3.2 million in revenue present
- Advised clients on a variety of issues to maximize their portfolio performance and achieve their goals
- Completed financial goal analysis with clients to illustrate historical portfolio performance and strategy
- Executed a large volume of trades covering all asset classes
0-5 years of experience
Worked with a multi-million dollar producing team
- Responsible for portfolio development, management and budgeting of finances for professional athletes
- Organized, planned, and hosted client events
- Worked with new recruits in the transition to [company name] from various brokerage firms
- Maintained Client account balances and managed Client portfolios including Client assets
- Generated risk free business decisions beneficial to the Company
- Provided account information and quotes to the Financial Advisor
- Created and maintained proficient and dynamic relationships with Clients
0-5 years of experience
Assisted agents with managing client portfolios including savings, 401K, mutual funds, annuities, etc.
- Provided client support and daily requests for withdrawals, deposits, statements and investments.
- Processed Automated Clearing House (ACH) from clients’ accounts to withdraw or deposit cash from outside banks using Beta and SmartStation.
- Changed bank account registrations, transferred funds and processed outgoing checks to clients.
- Created periodic deposits or withdrawal from clients’ bank.
- Set up automatic investment plans (AIP) for clients in mutual funds using debits from client accounts and systematic withdraw plans (SWP) to allow clients to redeem mutual fund shares automatically.
- Processed IRA distribution to clients’ bank or check and Miss IRA distribution according to paper work.
- Trained, coached and mentored new employees.
6-10 years of experience
- Directed daily office operations and procedures to ensure organizational effectiveness and accuracy
- Produced office protocol manual to drive the flow of the company, maximize productivity, ensure efficient communication with over 100 clients and coordinated care standards for clients
- Maintained files and records in accordance with the Securities Exchange Commission and Financial Industry Regulatory Authority regulatory requirements
- Managed Client Relationship Management web-based software and updated data with 100% accuracy
- Supported development and maintenance of website, posted announcements and answered inquiries
- Assisted with the preparation and presentation of 6 quarterly reports per client, statistical market data collection and market research and preparation of client review meetings
- Coordinated client services, customer relationship management and outreach strategies with email blasts, execution of golfing events for clients as well as arranged hosted lunch and dinner meetings
0-5 years of experience
- Delivered excellent customer service by assisting Branch Officers with retirement plans and tax documents
- Daily task included Adjusting and corrected customers IRA accounts by utilizing mastery of skills in tax preparation IE: 1099R’s 1099Q’s and 5498’s
- Successful and long term/independent work having researched and resolved all IRA account discrepancies by completing complex Bit files before the standard 24 hour turn around time
- Systematically processed check payments, distribution and contribution requests
0-5 years of experience
- Assisted in management of 20 client groups with a combined $70 million in assets under management.
- Evaluated investment strategies tailored to minimize portfolio and concentrated stock risk by utilizing asset allocation models, risk/return metrics, correlations, and market value projections.
- Created presentations and reports for current clients examining portfolio performance, cash flow and balance sheet analysis, asset allocations and reconciliations, and historical performance with relevant benchmarks.
- Calculated daily and monthly P&L, reviewed and reconciled all trade activity.
- Analyzed and evaluated risk/return profiles of possible asset allocations using wealth projection analysis to identify most efficient portfolio given investment horizon and risk tolerance.
- Researched and conducted due diligence on mutual funds, separately managed accounts, and alternative investments utilizing fundamental and technical analysis to produce an optimal investment portfolio.
- Presented prospective clients with potential allocations, diversification and hedging strategies.
- Maintained and updated CRM database to provide accurate contact information and correspondence tracking.
0-5 years of experience
- Identified by management as a high performance individual with a view towards becoming TD’s first
- Created investment presentations for clients reporting directly to the Senior Investment Advisor
- Prepared quantitative, comparative performance evaluations on various investment sectors for clients
- Worked with Traders to accurately time our trade execution
- Responsible for onboarding new clients with a net worth of over $7mm using NetX360
Client Service Associate Duties and Responsibilities
The type of company a Client Service Associate works for will greatly determine their duties and responsibilities. There are, however, several common primary duties nearly all Client Service Associates can expect to perform. A review of current job listings identified the following core responsibilities.
Assist Clients A main responsibility of a Client Service Associate is to provide assistance to an organization’s clients. This will vary depending on the type of business, but it is not unusual for a Client Service Associate to regularly contact clients through electronic means, written correspondence or on the telephone. They may discuss the client’s account with them, answer questions or arrange meetings. Client Service Associates may also handle client complaints and provide resolutions.
Handle Documents Client Service Associates are often asked to update, maintain or access client accounts, transactions or documents. They may ensure all necessary paperwork has been received by the client and is filed properly or they may even walk a client through the document itself so there is no confusion on how to properly fill it out. They may help with the scanning and saving of documents, and they may access accounts to provide clients with updates or information regarding their latest transactions.
Perform Administrative Duties The Client Service Associate is also called upon to carry out administrative tasks that keep the financial group operating smoothly. They may book conference rooms, arrange meetings, print reports and materials and any other tasks asked of them. Some Client Service Associates may also be called upon to assist with human resources tasks, such as payroll services and budget issues.
Client Service Associate Skills
Client Service Associates should be detailed and service-oriented workers. They must be self-motivated and possess excellent written and verbal communication skills. In addition to these traits, employers look for candidates with the following skills. Core skills: Based on job listings we looked at, employers want Client Service Associates with these core skills. If you want to work as a Client Service Associate, focus on the following.
- Proficient in Microsoft Office Suite programs, especially Excel
- Adept at research practices
- Understanding of financial markets and trends
- Basic mathematical skills
- Customer service experience
Advanced skills: While most employers did not require the following skills, multiple job listings included them as preferred. Add these to your skillset and broaden your career options.
- Prior experience in a financial institution
- Financial licensing, such as Series 7, Series 63, Series 65 or Series 66
- Bachelor’s degree in finance or related field
Client Service Associate Resources
There are more helpful and informational resources available on the Web for those interested in becoming a Client Service Associate. We scoured the internet and found these links full of learning opportunities and the latest industry news. On the Web
Financial Planning – This popular magazine is available both in print and in digital format and offers the latest news and trends in the financial planning world.
The Big Picture – This blog belongs to the well-known and respected strategist, Barry Ritholtz. He updates it daily with financial news and industry tips. It’s a great source for those working in the financial planning field. Client Service Associate Books
The Complete Idiot’s Guide to Success as a Personal Financial Planner – This book provides information on financial planning in an easy to read style. It is a great resource for those looking to understand what financial planning is all about.
The History of Financial Planning: The Transformation of Financial Services – An interesting read for those interested in how the financial planning industry has changed and evolved over the years. Industry Groups
Financial Planning Association – FPA is the United States’ largest organization for certified financial planners and those who support the financial planning process. They provide professional development and networking opportunities as well as advocate for the financial planning profession.
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Client Service Associate
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
