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Client Service Representative Resume Samples
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0-5 years of experience
Provided operational support effectively ensuring all operational functions are completely and properly performed by the staff while conveying a feeling of trust, service, security and satisfaction.
- Increased total financial product sales exceeding goals consistently by engaging clients proactively and delivering professional, concierge service.
- Completed special projects as delegated by management.
- Established and developed strong internal partnerships in all areas of business.
- Personally increased client satisfaction and brand loyalty to the highest measure as calculated by the Gallup organization.
- Recognized by Regional Management as an effective team leader.
0-5 years of experience
Prepared and processed incoming and outgoing purchase orders.
- Procured and analyzed pricing terms from multiple sources and compiled quotes and proposals to be delivered to clients within a tight deadline.
- Developed new customer relations through telephone contact and sales activity.
- Increased customer loyalty through consistent and prompt service.
- Successfully resolved five or more client issues per month.
- Increased procurement of promotional printing needs in the area.
- Set up new clients to use online internet portal for ordering.
0-5 years of experience
Audited confidential medical documents and generated reports to assist customer service and clients with maintaining up-to-date records.
- Trained all new hire temporary representatives on the auditing processes.
- Personally managed and maintained 40-50 clients with 100 or more employees, dealing directly with HR managers, brokers and carrier representatives.
- Developed client relationships and received multiple complimentary emails of exemplary service.
- Trusted by management to handle sensitive clients and assist in formulating and implementing resolution in an urgent manner.
0-5 years of experience
Coordinated the relocation appraisal process for professional relocation management companies.
- Main point of contact between clients and appraisers throughout the entire life cycle of an individual file from origination to completed package delivery to client.
- Communicated effectively with appraisers to ensure order was processed timely while following industry regulations.
- Maintained professional relationships with client contacts to ensure top-notch customer service was delivered.
- Managed multiple client specifics requirements and guidelines.
- Received “Rookie of the Year” Award in 2011, “Teamwork” Award in 2012 and “Performance” Award in 2013.
6-10 years of experience
Demonstrated mastery of customer service call script within specified time frames.
- Performed weekly home visits on unreachable clients.
- Conducted needs’ assessments and referred clients for financial, social medical assistance and services.
- Collected and entered statistical data into designated internal systems.
- Provided training to new staff members.
- Collaborated with community leaders, organizations, and public agencies to promote organization’s program.
0-5 years of experience
Primary liaison between customers and delivery drivers regarding all service related issues.
- Coordinated resolutions of customer issues related to pricing, deliveries.
- Assisted in planning, prioritization and processing of customer orders.
- Provided technical assistance to delivery drivers.
- Assisted HR personnel with processing background checks and driving records.
- Developed and presented training curriculum for driver orientation and radio training.
0-5 years of experience
Provided support to the sales team, ensuring all sales and service objectives were met
- Created an efficient process for incoming/outgoing clients processes
- Reviewed and issued audits on account information and processes
- Solved problems at all stages of the customer life cycle
- Answered inbound calls in support of customer needs
0-5 years of experience
Provided stellar customer service to private aviation clients and crew.
- Utilized FBO program to process flight information and invoices.
- Communicated and ensured completion of arrival and departure needs specific to individual client.
- Completed reports, answered phones and provided concierge services.
- September 2008 Employee of the Month.
0-5 years of experience
- Served as the relationship contact for 150+ clients.
- Led onboarding/implementation of new clients.
- Performed client service functions including execution of daily financial transactions, issue/problem resolution, client education and account maintenance.
- Supported pre-sale process for prospective clients, including presentation and collateral development.
- Collaborated with IT developers to define infrastructure upgrades and maintenance requests, including the development and testing of a newly acquired in-house SQL database.
0-5 years of experience
Worked with clients that needed assistance on consolidating their credit card debts.
- Provided outstanding customer service to clients regarding their accounts.
- Updated the client budget and any other changes that the client requested.
- Recommended solutions within the customer budgets to ensure successful completion of program.
- Crossed trained with the billing department.
- Obtained billing and account balances from clients credit card companies.
- Educated and provided personalized credit counseling to Bright Scores users.
0-5 years of experience
Served as a client service representative for a limousine service with a fleet of 10-vehicles.
- Responsible for filling in for company drivers 5% of the time.
- Responsible for follow-up calls to ensure customer satisfaction.
- Maintained quarterly and holiday mass mailings to inform clients of current promotions.
- Responded to client complaints in a timely fashion, ensuring a win-win course of action.
- Assisted office manager with projects as needed.
- Maintained client databases and performed cold calling twice a year.
- Voted most valuable employee 3-quarters in a row.
0-5 years of experience
- Effectively serviced a block of business on a client level representing over 5,000 covered medical lives
- Coordinated and resolved service related issues for internal and external customers
- Primary point of contact for human resources management, company executives and broker/producers
- Coordinated and facilitated on-site and off-site meetings, conference calls and training seminars for clients and their employees
- Created and implemented customer specific marketing material using various means of media
- Provided verbal and written communications to broker/producers, clients and employees regarding benefits and action plans
0-5 years of experience
Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information
- Confirmed patient information and verified insurance
- Filed and submitted claims
- Maintained patient privacy and confidential patient information
- Remained up-to-date with all insurance requirements, including the details of patient financial responsibilities, fee-for-service and managed care plans
- Identified errors and re-filed denied/rejected claims
6-10 years of experience
- Overseen and assist the with Special Projects, Technical Support, Consumer Assistance departments with Special Handling request, CARS and Agent Bureau disputes from the client’s and the consumers.
- Investigated and resolved 4 high volume Public Record projects per month for bankruptcies, judgments and liens.
- Performed file maintenance functions by updating information on 100 credit files per day per valid documents submitted by management and reporting clients.
- Prepared four specialized reports monthly for account management.
- Adherence to applicable Fair Credit Reporting (FCRA), Fair and Accurate Credit Transaction Act (FACTA) and other related applicable laws and regulations.
- Ensured data integrity of the credit file by performing monthly audits to trace clients that are not in compliance with Fair Credit Reporting Act (FCRA).
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Client Service Representative
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
