- Featured in:
-
More Client Support Specialist Resumes
Use these Client Support Specialist samples as a guideline or visit our extensive library of customizable resume templates.
Select
Customize
Download
Find out what is the best resume for you in our Ultimate Resume Format Guide.
Additional Customer Service Resume Samples
Client Support Specialist Resume Samples
No results found
0-5 years of experience
- Supported various levels of payroll and HR clients to provide prompt and thorough responses to all types of service inquiries for clients.
- Provided support to application users which include instruction, navigation, troubleshooting, maintenance and evaluation to determine solutions and alternatives.
- Developed and maintained effective verbal and written communication with all parties.
- Piloted program to assist new and recently upgraded clients transitioning from implementation to ease into product and service use.
- Mentor new hires on phones to ensure delivery of world class service and proper use of system applications.
- Assisted high revenue clients.
- Trained team members on new phone software.
0-5 years of experience
- Managing multiple projects and client inquires for roughly 400+ clients.
- Conducting live presentations and one-on-one training seminars in person and through webinars.
- Helping college students across the country receive millions of dollars in scholarship funds.
- Maintaining an overall client satisfaction rating of 98%.
0-5 years of experience
Responsibilities:
- Provide client/technical support for web based application
- Investigate, track and manage escalated client issues by ticketing system
- Ensure needed fixes are applied and investigate software logs to identify issues
- Provide training to junior support members and assist team members with complex support issues
- Manage critical projects assigned by leadership
- Work with managers to identify backlog items and sprint outlines for internal client projects
0-5 years of experience
- Provide sales and account management teams with exemplary support
- Identify and fix technical issues for clients
- Create custom reports to measure client ROI for retention purposes
- Oversaw our team intern, planned and monitored daily workload
- Accompanied account manager on client visits, acting as a counterpart to provide technical answers as well as campaign optimization suggestions
0-5 years of experience
- Supporting and maintaining an ongoing relationship with existing clients in Salesforce.
- Retain clients and maintain strong references and to increase new revenue opportunities.
- Utilize excellent relationship management skills to ensure optimal client satisfaction.
0-5 years of experience
- Completing client inquiries related to payroll questions and maintenance.
- Creating casework to resolve complex payroll inquiries such as custom reports, W-2 delivery inquiries, and some tax related functions.
- Programming client databases to ensure quality payroll services, which include special calculations of pay-data batches, deductions, adjustments to wages, and other payroll functions.
- Directing clients on the [company name] website for payroll subjects such as deductions, taxes, garnishments, terminations and rehires.
0-5 years of experience
- Processing Payments and Insurance Claims
- Operating a multi-line phone, Fax and Bulk Scanner
- Picking up and inputting Anesthesia Charges
- Process, organize, prioritize and respond as necessary using anesthesia database.
0-5 years of experience
- Assist Clients with their human resource and payroll needs including setting up benefit plans, editing benefit plans, hiring & firing employees.
- Assist with troubleshooting human resource and payroll issues
- Help with creating, editing and previewing performance reviews
- Help with creating, editing and previewing requisitions.
- Resolve routine customer concerns with solutions
- Handle customer inquiries that could require data entry changes
- Working with Workforce Now, HRB Module, Pay-X
0-5 years of experience
- Oversee daily operations for select national accounts
- Coordinate the setup and ongoing of service for accounts
- Consult in concerns of accounts with both local and corporate level employees
0-5 years of experience
- Resolve routine customer concerns with predefined solutions
- Answer non-technical questions regarding ADP products
- Learn and navigate ADP systems in order to respond to issues
Rate This Article
Client Support Specialist
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
