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Customer Service Coordinator Resume Samples
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0-5 years of experience
Received, reviewed for accuracy, and processed customer orders, utilizing the AS400 system.
- Managed order entry work load so that orders were entered the day received.
- Coordinated orders with production and logistics to ensure on time and complete to customers.
- Addressed incoming customer inquiries and offered productive solutions that increased customer satisfaction.
- Assisted consumers with questions regarding our product.
- Advocated for customers in improving availability and delivery.
6-10 years of experience
Provided internal technical support for customer service representatives servicing wireless consumers.
- Researched and implemented resolutions for unresolved escalated network issues.
- Specialized in customer retention finding ways to prevent churning.
- Awarded for outstanding customer surveys and feedback.
- Recognized for communication, analytical and problem solving skills.
- Achieved leading scores in job performance for maintaining quality work performance.
0-5 years of experience
Responsible for coordination and oversight of the customer service department for a nation-wide non-profit organization involved in all aspects of construction crane safety certification
- Trained and managed Customer Service employees in all job responsibilities
- Prepared daily, weekly and monthly reports of customer contact and certification data
- Responsible for maintaining the FAQ section of the company’s website
- Designed, implemented and maintained an Access database to track and report customer information and contact data
0-5 years of experience
Performed account level research and advise customer of products that may benefit them
- Updated account information and complete accurate documentation
- Reviewed documentation, ensuring loans meet policy guidelines
- Provided excellent customer service to existing customers
0-5 years of experience
Utilized excellent written and verbal communication skills, with an eye for detail
- Maintained available resources resulting in first call resolution
- Created call sequencing flow chart, resulting in increased customer satisfaction
- Assisted quality assurance personnel with call evaluations
6-10 years of experience
- Managed operations of the front line, service desk, and fine jewelry departments
- Ensured associates provide prompt, courteous, and knowledgeable service to all customers
- Resolved customer service issues appropriately and competently
- Audited and approved all necessary front line paperwork
- Trained store associates on customer service standards, register procedures, and proper front line etiquette
- Established an employee incentive program to increase company credit card goals
0-5 years of experience
Over three and half years’ working as an Customer Service Coordinator Appointment Scheduler
demonstrated ability to schedule appointments effectively and coordinating multiple schedules.
- Proficient in making telephone calls in order to secure appointments.
- Superb knowledge of developing qualified leads through telephone canvassing, prospecting emails and referrals.
- Answered all incoming calls to the service department.
- Top producer for the service department.
0-5 years of experience
Obtained a team leaders mentality and assisted them in achieving premier customer service
- Assisted clients with any and all questions and concerns
- Supplied clients with accurate information regarding preventative, core vaccines etc
- Maintained a team relationship with internal staff and assisted technicians in doctors in any areas needed including exam rooms, radiology etc
- Development of estimates, treatment and payment plans
- Inventory management
- Managed high volume facility including multi line phones
0-5 years of experience
Handled a high volume of escalated calls daily.
- Resolved escalated customer requests regarding title issues, finance charges and late fee negotiation.
- Followed up on accounts that needed detailed research and prompt resolution by contacting necessary departments and contacting customer back with resolution via phone/fax/mail.
- Provided correct system procedures to customer service representatives.
0-5 years of experience
Responded to escalated dispute calls and written dispute correspondence focusing on timely resolution and quality.
- Researched and resolved dispute cases to prevent operating losses.
- Provided exceptional customer service focusing on resolving an issue the first time in a courteous, professional and knowledgeable manner.
- Assisted manager with addressing and resolving questions from team members.
- Posted adjustments to cardholder accounts, accurately and completely.
- Coordinated directly with the executive office and department of compliance regarding customer disputes.
- Selected to travel off site to train new groups.
- Kept current on regulations and compliance requirements, and adhered to operational risk controls.
- Updated dispute procedures.
- Maintained all daily responsibilities while meeting strict deadlines and compliance requirements.
6-10 years of experience
- Assisted management in maintaining daily operations and supervising approximately 30 associates.
- Trained old and new associates in financial reports, standard operating procedures, and customer service.
- Conducted financial analysis using computer software, posted daily entries and reconciled accounts.
0-5 years of experience
Implemented training course for new recruits
- Researched information on individual cases to reach customer resolution
- Facilitated online retail purchases for customers
- Created partnerships with store directors and staff to manage cases properly
- Serviced Spanish and English speaking customers
0-5 years of experience
Responsible for meeting delivery/warehouse budget expectations.
- Responsible for all employees certification of forklift utilization.
- Coordinated all maintenance/service calls for all products within the region.
- Assisted Customer Service in fulfilling customers needs within 24 hours.
0-5 years of experience
- Negotiated rates for individuals and corporations for multiple properties
- Provided customer service to all clientele
- Daily audits performed as well as other financial statements
0-5 years of experience
Managed financial accounts through processing customer adjustments
- Maintained customer records by updating customer information
- Resolved product or service problems by clarifying customer complaints
- Contributes to team efforts by accomplishing related results as needed
- Worked with high customer volume and expectation for excellence through each contact
0-5 years of experience
Provided excellent customer service
- Handled cash, resolved customers issues promptly
- Organized store displays and sales promotions
- Prepared weekly store inventory.
- Packaged, labeled and priced store products.
10+ years of experience
Processed cash/credit card customers, wholesale accounts and direct ship orders.
- Answered customers’ inquiries regarding catalog and online merchandise.
- Researched & mailed refund checks to retail customers.
- Researched balance due statements for retail customers and mailed on a monthly basis.
- Resolved any conflicts credit card customers had with their orders.
- Provided assistance to the Unit Leader of Order Operations.
- In the absence of the Unit Leader, was responsible for assigning account numbers to new commercial account customers as well as many other responsibilities the Unit Leader had.
- Familiar with inventory control due to the verification and inputting of inventory adjustments.
- Invoiced orders with customized items for payment to the vendors.
- Processed telephone and mail orders from domestic and international customers.
0-5 years of experience
Successfully assisted the customer service group with order entry for key accounts on database.
- Responsible for managing inventory on company mainframe
- Responsible for archiving marketing methods on excel spreadsheets
- Multi-task, phones, clerical, data entry
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Customer Service Coordinator
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
