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Customer Care Associate Resume Samples
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0-5 years of experience
Serviced over 200 plus Credit Unions with debit and credit accounts, including many with unique services and procedures specific to them only.
- Assisted customers in regards to questions or problems with their debit and credit cards.
- Received and resolved 40 escalated per day from lesser trained employees with a 95% satisfaction rate. Averaged 100 calls per day.
- Handled lost cards concerns, fraud and disputes: filing the correct documentation and routing it to the appropriate department or agency.
- Awarded Employee of the Month for having the best combination of call time, schedule adherence and call quality.
- Reported call trends to Supervisors, this often occurred after a security breach. Customers received new credit cards, but did not know why. By advising Supervisors, they contacted the Credit Union and obtained information when and where breach occurred, when and how customers were informed of the breach and when the current card would de-active.
0-5 years of experience
- Listened attentively, thoroughly reviewed account, took ownership, addressed respectfully, resolved and accurately documented all customer calls.
- Commicated appropriate options for resolution in a timely manner.
- Informed customers about services available and assessed customer’s needs.
- Provided functional guidance, training and assistance to lower level staff.
- Consistently achieved exspectations on all key performance indicators (Quality Assurance, Compliance, Productivity, Schedule Adherence, Attendance, Etc.)
0-5 years of experience
Served as a Cashier and first point of contact for all customers entering the facility during special events
- Responsible for answering all inquiries and resolving all customer complaints within a timely matter
- Coordinated the events calendar and booked special events when requested
- Updated customer accounts and ensured all orders and requests were properly executed
0-5 years of experience
Receive calls from authorized Paratransit customers to process reservation request for customer trips
- Contact customers who do not utilize a scheduled trip to either cancel the trip or arrange for an alternate itinerary
- Comply with the American Disabilities Act Requirements to provide 0% Trip Request Denial
- Worked with various dispatchers to estimate customer estimated arrival time and vehicle location
- Assisted NYCTA with alternate travel accommodations as needed
0-5 years of experience
- Retained knowledge and educated consumers on multiple aspects of their health insurance, taxes and banking policies and procedures.
- Resolved conflicts and misinformation for the consumer resulting in client retention
- Solved problems quickly and efficiently leading to greater satisfaction from the consumer
- Frequently provided to support to other customer service associates in the form of providing information and answering inquiries about policy
- Knowledge of Excel, Kronos computer system and Metavante
- Statistically regarded as a top tier agent.
0-5 years of experience
Manage customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Address and resolve customer product complaints empathetically and professionally.
- Defuse volatile customer situations calmly and courteously.
- Refer unresolved customer grievances to designated departments for further investigation.
- Accurately document, research and resolve customer service issues
- Resolve service, pricing and technical problems for customers by answering questions.
- Exceed individual sale objectives
- Received recognition for reaching the sales goal of one million dollars in the year of 2012.
0-5 years of experience
- Confirmed appointments with subcontractors and monitored their performance until completion
- Performed database research to locate qualified technicians to assist in and resolve customer claims
- Documented inspection reports, estimates, pictures and invoices for each claim
- Accountable for following the progression and completion of VIP claims
- Handled customer complaints with professional telephone and email etiquette
- Verified customer’s satisfaction through email or one on one phone calls
0-5 years of experience
- Quoted rates for domestic and local shipments.
- Monitored daily high value accounts and updated status to sales team and managers.
- Maintained quality control/satisfaction records, constantly seeking new ways to improve customer service.
0-5 years of experience
Develop knowledge of Medicare and other Insurances where it applies to the freestyle promise program.
- Resolve issues with pharmacy when processing freestyle promise cards.
- Mentor new hires
- Enroll new customers into freestyle promise program; explain the benefits of the program.
- Work with direct to customer campaign 1.0, 2.0 and 3.0.
- Place customer orders for managed care. I am able to give a detailed description of all the meters to help decide which meter is best fit their needs.
- I have received good e-mail survey and have received bonuses for five months in a row, also won call of the month.
- I am engaging with the customer and able to explain and process the request quickly.
0-5 years of experience
- Trained new associates in Kohl’s return, credit card application, home delivery, and reward policies.
- Aided customers in the use of the Kohl’s web application and kiosk use.
- Provided impeccable customer service to all clients.
6-10 years of experience
Manage high volume customer event changes for insurance policy holders within a deadline driven environment.
- Specialize in documenting and organizing data within the content management system.
- Sort and distribute incoming source data from employees in different geographical locations.
- Maintain customer relationship data and provide customer service through written correspondence.
- Consistent recipient of the Employee Recognition Award.
- Repeatedly nominated/Recipient of the Employee of the Quarter Award.
- Featured in the company’s Employee spotlight for high quality performance.
- Recipient of multiple Perfect Attendance Awards.
- Recipient of the department’s “I Am Part of the Solution” Award.
- Recognized as the Highest performer.
0-5 years of experience
- Taking inbound calls with existing customers for roadside assistance.
- Ensured customer satisfaction with empathizing customer issues regarding vehicle and technical support.
- Followed up on customers’ existing services.
- Updated database information regarding customer warranty coverage.
0-5 years of experience
- Successfully field 60 customer calls per day; average call time of 7 minutes
- Troubleshoots the diabetic insulin pump, Omnipod System
- Involved in processing the replacement of problematic components through Citrix System utilized by our distribution team
- Provides excellent service while accurately answering customer questions
- Responsible for the training of new hires
- Cultivates existing business relationships through proper customer care
0-5 years of experience
Streamlined and improved overall Amex enrollment process.
- Communicated proper Amex enrollment procedures and policies across all customer care departments to ensure compliance within the organization.
- Identified and supported major Amex escalations. Also tested and monitored systems to guarantee problem resolution.
- I have maintained a customer-centric focus, considering both internal and external customer impacts.
- Effectively trained and educated peers on the Amex enrollment process.
- Analyzed several items of data and determined whether a refund request is approved or declined.
- Proficient in CMS, GAA, MAS and MGP.
10+ years of experience
Respond to member’s and provider’s inquiries via telephone and written correspondence regarding insurance benefits,
eligibility, provider contracts, and claims.
- Quickly and effectively resolved other Blue Cross Blue Shield
- Processed and corrected insurance claims.
- Respond to the inquiries of agents, brokers, and group
- Research and resolve billing issues and process premium
- Update addresses, order id cards, responds to inquiries in reference to enrollments, terminations, and policy changes
0-5 years of experience
- Performed customer service/inside sales related duties within a fast-paced call center environment
- Effectively assisted customers on company products (custom printing and tradeshow displays) including features and benefits
- Daily use of Microsoft Excel, Word, Outlook, Salesforce and the Internet
0-5 years of experience
- Processed incoming phone calls in a call center environment.
- Applied communication skills and phone etiquette to create personal connection with clients.
- Resolved clients’ issues and concerns such as billing inquiries, account management and ordering equipment via PC programs.
0-5 years of experience
- Troubleshoot customer technical alarm issues effectively and completely over the phone and assist customer with questions and issues.
- Duties also include responding to 3rd party callbacks, assisting customer with inquiries on alarm handling, updating of account information and clarification of alarm handling instructions.
- Effectively utilize customer service skills, technical abilities and ADT resources to satisfy our customer’s equipment needs.
0-5 years of experience
- Provide prompt, courteous and knowledgeable service to all our customers and resolve any customer service issues appropriately and competently
- Responsible for assisting in the areas of merchandise presentation, processing, markdowns, fitting room, and layaway if necessary
- Maintain housekeeping, safety and other organizational standards of the area, including ongoing recovery
- Process back-room merchandise, then organize and rotate back stock for easy replenishment
- Communicate effectively with Management and other associates
0-5 years of experience
- Field calls from vendors, service technicians, and customers
- Conduct follow-up calls to ensure service completion and customer satisfaction
- Review, prioritize, and distribute incoming claims to adjustors
- Ensure all documentation related to claims are in order and submitted to paperless document database
- Research parts that are required to bring claim to resolution
- Train summer interns and new part-time associates
0-5 years of experience
Responsible for answering calls, booking appointments, register incoming guest
- Reconcile daily receipts/sales and insurance policies.
- Process Payments and process guest folios
- Maintain efficient and effective flow of information with guest and internal departments
- Excellent communication and customer service skills
0-5 years of experience
Provide effective and timely resolution to a range of customer inquiries and escalations on debit card activations and hot carding.
- Perform back office functions: lost and stolen reporting, fraud reporting, case
- Assist in the training of new customer service representatives and associates.
- Utilized project management fundamentals to drive small process improvements
0-5 years of experience
Process extended credit applications, & industrial applications
- Assist in promoting Credit Sales programs and promotions
- Educate field sales personnel on program features and benefits
- Exceed call quality requirements
- Assist with application audits
- Terminate UCC’s on CT Lien including entering lease files in host system
- Prepare and send PIF letters to customers
0-5 years of experience
- Answer incoming calls
- Assist customers with product information.
- Working knowledge of CRM and SAP to create service requests for customers.
- Work closely with other areas of Lumber Liquidators to resolve customer issues in a timely manner.
0-5 years of experience
- Handled incoming calls from customers
- Responding to inquiries
- Resolving problems and correcting billing errors.
- Provided quotes and executed online service changes.
0-5 years of experience
- Handle customer complaints and provide information about an organization’s products and services.
- Calculate charges, and process billing or payments. Review or make changes to customer accounts
- Record details of customer contact and actions taken. Review and select standard responses for answers or solutions.
- Refer customers to correct the specialist within [company name] to better handle questions or requests from customers.
- Gryphon collections project.
0-5 years of experience
- Care Associate Supervisor – Certified in Community of Coaching
- Extraordinary supervisory experience in coaching to customer service skills
- Facilitate off site-team building events for peers to cultivate relationships within both departments
- Strong planning, organizational and time management skills
- Amazing ability to handle sensitive and complex situations to deescalate issues quickly
- Facilitate customer satisfaction training courses to raise awareness and improvement thought the department
- Improve associate engagement & facility engagement by inspiring associate’s through company wide activities
- Conduct a P.E.E.R Mentorship program to match new associates and tenured associates to improve engagement with decreasing turnover in the company within the first 3 months
- Recruiting and interview training
0-5 years of experience
- Adhere to operational standards and report any suspicious activities to provide a welcoming club environment.
- Greet, scan and verify all member, guest and employee key tags, ensuring all vendors sign the logbook.
- Maintain telephone support to offer customers the perfect customer experience.
- Maintain an aesthetic working environment by ensuring the front desk is neat and materials stored properly.
- Identify and locate the first aid kit/AED and staff members in the club.
- Train new Welcome Team Members.
0-5 years of experience
- Assists callers with student loan applications on Department of Education websites
- Assists callers with the repayment aspect of their student loans
- Successfully provides callers with their pertinent student loan information and the requirements needed to receive financial aid
0-5 years of experience
Process new applications for medical insurance
- Process renewals and shop for insurance plans
- Assist clients with applying for insurance online
- Verify medical benefits and insurance claims
- Verify billing invoices and process payments
0-5 years of experience
- Research and resolve inquiries in a call center environment.
- Handle all level of mortgage servicing inquiries, ie payments, escrow analysis, insurance, tax, default.
- Work in a fast paced, structured environment while adhering to key performance metrics with high emphasis on quality and productivity
- Work to meet individual and team goals for service level agreements on a daily basis.
- Provide first call resolution and root cause analysis
- Responsible for process improvement in daily duties and some team training.
- Complete other duties and projects as assigned by the Customer Service Manager.
0-5 years of experience
- Provide information to customers concerning agency programs, promotions and services.
- Answer phones and answer customer questions and inquiries.
- Provide account information to customers over the telephone and in person.
- Operate computer terminals to data enter, retrieve and edit information from databases.
0-5 years of experience
- Assists guests with inquires concerning onsite and offsite attractions, facility services and activities
- Issue Vendor Passes and Property wristbands as needed
- Greet guest
- Answer telephone and direct calls accordingly
- Record incoming packages for guest and owners
0-5 years of experience
- Places orders, processes return requests and enter credit request.
- Handle customer’s inquires in the areas of product information, ordering procedures, special order information and pricing, quote information, promotions, problems, returns, shipping, special order research and inquires and any other areas as needed.
- Process and track special orders for customers.
- Provide information and assistance as needed to inventory and warehouse personnel to allow for expeditious processing of damaged and defective merchandise.
- Research/audit reports for customers and ensure appropriate and accurate billing.
- Communicate with customers both written and oral regarding deliver dates, pricing and product availability.
- Ability to fill in other duties and responsibilities assigned by supervisor as needed.
0-5 years of experience
- Responds to high volume phone and e-mail requests from member service and other issues
- Performs special projects as assigned
- Multi-tasking in Windows operating systems
- Communications with providers and customers via telephone and mail
- Serve as a mentor to less experience associates
- Process and fix policies
0-5 years of experience
- Resolves customer complaints or concerns as the first line of contact.
- Researches and communicates information regarding member eligibility, provider status and authorization inquires to callers while maintaining confidentiality.
- Responsible for meeting service standards in all categories on a monthly basis, team player, maintain member and provider confidentiality at all times.
- Demonstrate effective problem solving skills.
- Make problem resolution and triage decisions not requiring clinical information.
- Communicate appeal and denial language to providers and members.
- Processes withdrawals and other case status changes as needed.
- Understands client and regulatory expectations for accounts in the designated region.
- Processes fax attachments.
0-5 years of experience
- Assist consumers with questions and concerns with products
- Meet contact goals
- Coach & Develop new and existing team members
- Continuous education on new products and launches
0-5 years of experience
- Skillfully assist patients in filling prescriptions for Durable Medical Equipment
- Successfully manage and print out cash register worksheets
- Accurately manage patient’s electronic records using Bright Tree computer network
- Correctly perform money transactions: cash, debit/credit, checks
- Tactfully verify prescriptions with physicians
- Efficiently bill insurance, post payments to patients’ financial accounts
- Communications via phone, Microsoft Outlook 2010, mail, interoffice instant message
- Inform patients of their insurance guidelines in order to fill prescriptions
- Accurately created purchase and sales orders
0-5 years of experience
- As an added employee benefit, assist our client’s employees with pre-service and post service healthcare services.
- Opening a case(s) based on the member’s issues and forwarding it to the appropriate department.
- Assist our members with locating providers, facilitating care, and reviewing employee benefits.
- Assist with scheduling appointments and transferring of medical records.
- Assisting our Medica-Medicaid member with transportation services to and from their appointments.
- Complying with HIPPA and making sure that all PHI forms are properly filed and completed.
- Contacting physician offices and insurance carriers on behalf of the member to resolve various issues.
- Assisting management with On-the-job training for both new-hires and current employees.
0-5 years of experience
- Consult with customers to recommend and sell a variety of products
- Provide services to meet the customer’s needs
- Provide accurate information to customers regarding billing, shipping, and handling of their order
- Offer store credit card to customers with instant usage for purchase if approved
- Review customer accounts for credit limit increases on store card
- Ability to approve or deny charges on store card for purchases that would exceed available credit
- Serves as fashion expert
- Trained as a remote associate
- Trained to communicate with customer via chat and email
6-10 years of experience
- Assist participants with health care account issues.
- Submit claims and substantiation forms for participants.
- Answer calls and explain procedures for participants.
0-5 years of experience
- Call Center
- Customer Service
- Problem Solving
- Retail
- Price Matching
- Order Inquiries
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[Customer Care Associate]
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
