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Customer Care Representative Resume Samples
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6-10 years of experience
Responded to customers queries regarding their health care debit cards and transactions including specific card usage, decline reasons, and lost/stolen card replacements and ordering additional cards.
- Implemented new software which helped to facilitate smoother card transactions for customers and provided them with how to functionally use their cards online.
- Investigated complex issues including those that cannot be dealt with during the first call and contacted customers with resolutions, disputed transactions, fraud, double payments, and other card related issues.
- Conducted routine maintenance activities on the card record including activation, demographic changes, and promoted use of self- service functionality by informing callers of its availability and capabilities.
- Took escalated and supervisor calls, trained and mentored new and temporary employees especially during open enrollment.
- Helped customers enroll in new health care programs and obtain their cards and membership information.
- Provided excellent customer service to both staff and customers, and performed other duties as defined by the Manager and Director.
0-5 years of experience
Created Standard Operating Procedures used in accurately monitoring clients we received positive contact with that were wounded in action.
- Performed as the Lead Customer Care Representative for the call center.
- Monitored phone, fax, and electronic database systems for incoming customer inquiries and responded in a timely manner via telephone, email, or in writing.
- Performed daily outreach calls to clients to verify information, received update on recovery process, and to offer or give any assistance needed.
- Created several spreadsheets in order to accurately track the progress and contact made with clients.
- Updated tracking system with current information for each client.
0-5 years of experience
Answered a high volume of calls from the citizens of Dallas County, regarding both business and personal property tax.
- Calculated tax levy when needed
- Researched discrepancies in tax bills and motor vehicle information
- Assisted with the registration of customers as well as businesses vehicle registration.
0-5 years of experience
Provided comprehensive, timely, and professional written/verbal correspondence, customer services sales, sales referrals, and problem resolution for First National customers.
- Supported the enhancement of customer retention, satisfaction, revenue, and profitability objectives of First National.
- Updated accounts using a computerized database.
- Processed balance transfer.
0-5 years of experience
Answer an average of 70 calls per day while simultaneously processing changes on policies and updating contact history and call logs
- Ranked in the top 10% of Customer Service Representatives for average call handle time (exceeding expectations)
- Meet and exceed quality expectations for all policy inquiries and changes
- Maintain all underwriting guidelines while processing changes in an efficient manner and educating customers on all insurance products
- Attained the highest available customer satisfaction ranking for all four quarters
- Work with The Employee Advisory Council to develop guidelines and materials to assist employees in managing their career paths within The Hartford
0-5 years of experience
Maximized revenue from reduction in errors through coaching, supporting and mentoring reservations staff
- Reduced and recovered financial loss by employing strong negotiating skills
- Improved client satisfaction by effectively resolving vendor service and billing discrepancies
- Built and maintained brand loyalty by effectively leveraging Preferred Supplier relationships
- Provided high quality and responsive support to clients in a sales environment
- Conceptualized and implemented error reduction program through coaching and mentoring
- Prepared and presented resolution and cost savings reports to management
- Improved client experience by researching, resolving and responding to inquiries
- Communicated research findings and resolution to clients through written correspondence
- Improved client-vendor relationship by serving as liaison
0-5 years of experience
- Resolved over one hundred and sixty-five customer problems on a daily basis, by providing up to date, accurate and appropriate information.
- Updated CMR (Customer Management Relation) systems for each interaction for building relationships with clients and providing a link for the next interaction.
- Provided customer feedback to management for improvement.
10+ years of experience
Responsible for vinyl and wood window warranty claims, representative for distributors and retail customers.
- Maintained replacement parts inventory, scheduled service calls, ordered vinyl sash and windows from outside vendors, and completed accounts payable invoices.
- Managed cases from open to close without supervision to ensure successful business.
- Created quotes and order entry for outside sales.
- Compiled monthly department cost report.
- Well-versed in Caradco’s Titan System.
- Earned a few “Star Performer” recognitions through customer comments.
10+ years of experience
Provided outstanding phone support for account holders with questions about their wireless services.
- Assisted customers with advanced wireless product support based upon their needs via incoming call center phone queue.
- Handled customer questions, complaints, billing inquiries, change rate plans and features as requested.
- Assisted customers with resolving problems with wireless devices and other troubleshooting procedures.
- Offered alternative solutions where appropriate while trying to retain customer’s business.
- Handle 3-4 live chats at one time-OLAM unlocks, password resets, log in, feature additions, rate plan changes, and much more.
0-5 years of experience
Engage in daily functions of specialty department interfacing with high-volume client base within highly-pressurized environment.
- Fulfills client requirements as needed for international travel plans, increased usage of communication devices, and/or suspension of plans.
- Fosters highly motivated environment for all team members.
- Provides expertise on benefits of product and service offerings.
- Utilizes troubleshooting guides and Tier I processes on calls that require immediate technical assistance.
- Rapidly promoted to Senior Representative within six months of role due to outstanding customer service skills.
- Recognized for cultivating collaborative practice-sharing environment mentoring and coaching team members on standardized processes.
- Achieved highest status calls and dollars per hour.
0-5 years of experience
Customer Service representative in a call center for a Wireless Communications 0rganization that specializes in Wireless Communication (Cellular, Direct, Paging, Voicemail and Data) services.
- Assist Customer, Dealers and Rep’s with services issues as related to their Wireless Phones (ADD or Deleting Services and or Features, Switch and Network Problems, Trouble Shoot and Programming)
- Billing (Invoicing) concerns and or corrections, credit issuing when required
- Collection, Retention, Account Modification, and Activations
- Sparc Trained (Monument Of Truth) better understanding customers needs
- Computer Systems ( VANTIF/TRIS and NEWT)
0-5 years of experience
Provide customers with technical support using maintenance procedures created with company products
- Manage customers’ database accounts, performed customer verification and processed applications, orders and requests
- In depth knowledge of ensuring standards of quality, customer service and safety
- Offer quotes and executed online policy changes for insurance and medical liability
- Responsible for keeping records of customer interactions and actions taken, including – transactions, comments, inquiries and complaints
- Respond promptly and answered/resolved customer inquiries and complaints
- Build rapport, listen, clarify and manage conversational flow Deliver outstanding service, exceed expectations and build long-term loyalty
0-5 years of experience
Described the benefits and coverage associated with different types of health care plans and describe exclusions and non-covered treatment approaches.
- . Responsible for pre-authorization request, investigating policy coverage and fully explaining the findings to consumers.
- Assisted with interpreting the terms of individual policies and offered suggestions for consumers on how to go about comparing different covered treatment options.
- Provided a letter confirmation authorization for services and verified coverage to a customer’s health care provider.
- Provided information about co-pay levels for seeking medical care outside the covered network.
- Provided statements with helping customers understand various pieces of insurance paperwork and answering questions with regard to insurance premium payments
- Assisted customer troubleshoot specific financial issues and directing them to the most appropriate people within your organization
0-5 years of experience
Described the benefits and coverage associated with different types of health care plans and describe exclusions and non-covered treatment approaches.
- . Responsible for pre-authorization request, investigating policy coverage and fully explaining the findings to consumers.
- Assisted with interpreting the terms of individual policies and offered suggestions for consumers on how to go about comparing different covered treatment options.
- Provided a letter confirmation authorization for services and verified coverage to a customer’s health care provider.
- Provided information about co-pay levels for seeking medical care outside the covered network.
- Provided statements with helping customers understand various pieces of insurance paperwork and answering questions with regard to insurance premium payments
- Assisted customer troubleshoot specific financial issues and directing them to the most appropriate people within your organization
0-5 years of experience
Selected for company’s first QuickBooks Online, and [company name] Online Payroll combined training class. Delivered superior customer service and technical support for programs used to manage business accounts and payroll.
- Responded to more than 20 calls per day from customers struggling to resolve accounting and bookkeeping issues; utilized project knowledge to identify and resolve problem.
- Utilized superior communication skills and patience to instruct customers on program functions and options; stayed on the line with customer until problem was resolved or escalated.
- Quickly became team resource for troubleshooting QuickBooks conversion issues.
0-5 years of experience
Research and contact potential clients at an array of business types, from small offices of less than 25
employees to Fortune 500 companies
- Design and distribute marketing materials using Microsoft Powerpoint, Publisher, Word, email marketing
- Create, introduce and train my peers on customer retention program through annual reviews, surveys, site
- Edit communication pieces between our company and potential clients for content and data
- Assist with design, editing, and management of subsidiary website using Word Press
- Work with marketing department to coordinate company participation at networking events in community
0-5 years of experience
Presented membership programs to potential customers
- Assisted clients online with accessing credit reports
- Provided information on clients’ Banking needs: (checking/saving/business accts etc.)
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and rapport with customers
- Received multiple reviews acknowledging my level of dedication to excellent customer service.
0-5 years of experience
Keep abreast of sales and promotions on Horchow, [company name], Last Call, Michael Kors, St. Johns, David Yurman and Cusp.
- Resolve customer complaints via chat, email and telephone. (Depending on need)
- During peak season can effectively and efficiently answer 2 chats at one time for 40-50 chats/hr.
- Knowledge of returns and exchanges; research via FedEx, per [company name] policy guidelines.
6-10 years of experience
Assisting customers with concerns and inquiries for Ford, and Mercury vehicles as a Customer Care Representative.
- Working with service managers and dealerships to achieve the highest level of customer satisfaction possible.
- Multi-tasking using several systems such as FMC 360, CUDL, AAF, along with other [company name] and Ford websites.
- Working on special projects such as the Quick Touch program which reaches out to customers within 48 hours of a dealer reporting their sales or service to quickly identify customer questions or concerns
0-5 years of experience
Work with 30 sales professionals covering 48 states responsible for more than 100 individual and business accounts
- Support sales reps in opening new accounts and upgrading existing service.
- Quickly and effectively solve customer challenges.
- Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
0-5 years of experience
Served as a member of the recall team for a call center who serve customers of an automobile company.
- Contributed to meeting monthly goal of average call handling time
- Regularly received customer satisfaction survey of over 90%
- Resolved customer concerns/inquiries related to recall and transferred to a different department for further assistance if needed
0-5 years of experience
Answered Incoming calls from customers and assisting customers with general questions
- Assisted the customer with file maintenance including assisting customers with changing rate plans
- Problem resolution including researching payments and service issues
- Technical Support for Mobile Phones including troubleshooting hardware and software issues
- Customer Service including answering customer questions about the services rendered
0-5 years of experience
Respond to all inbound inquiries for customers of Mercedes-Benz, Smart, Sprinter, and Maybach, including requests for products, services, information and assistance.
- Ensure immediate and professional assistance to all incoming and outbound calls by determining the correct and most
- Assist motorists whose vehicles have suffered various mechanical failures, provide support for product or service inquiries,
- Handle re-call inquiries and manufacturer and extended limited warranty or prepaid maintenance questions.
- Provide other pertinent information to customers while clarifying services offered under various MBUSA programs.
- Accurately document and update customer and vehicle information into Customer Assistance Center information systems.
- Responsible for taking ownership of customer issues and providing appropriate resolutions to help enhance existing customer
0-5 years of experience
Maintains customer records and profile by updating account information.
- Attracts potential customer by answering product and service questions, upselling Sprint products and services.
- Prepares product and service reports by collecting and reviewing customer information.
- Resolves product or service issues by reviewing the customer claim; providing the best solution to solve the problem.
- Greets customer warmly and asks for problem or issue for calling.
- Handles changes in Sprint policies while utilizing computer technology to handle high call volume
- Informs customers of Sprint deals and promotions.
0-5 years of experience
Phone and internet-based customer service for wireless communication products. Consistently training and exhibiting a proficiency in a fast-paced and ever-changing technological environment.
- Pilot member of the company’s first live chat team and instrumental in introducing a new way of communicating with customers.
- Completed Professional level of Employee Development for completing 10 credits of optional classwork.
- Pilot member of new case management system, which required weekly meetings and bringing concerns back to the launch group after roll-out.
- Tier 2 representative, with additional rights and responsibilities, including higher credit limits, acting as a Point of Contact for other representatives, and taking escalated calls.
- Assisting other departments, including technical support, sales, and customer loyalty.
- Training new representatives.
- Recipient of awards for demonstrating all seven of the company’ Core Values: Integrity, Customer First, Continuous Improvement, Teamwork, Ownership, Employee Growth, and Pride.
0-5 years of experience
Accurate data entry/data processing of applications for applicants applying for the Small Business Health Options Program as known as SHOP through the Affordable Care Act.
- Develops and maintains positive provider/member relations and coordinates with various functions within the company to ensure requests and questions are handled appropriately and in a timely manner.
- Provides clear, detailed training, coaching, constructive feedback and assistance to fellow customer service representatives to ensure comprehension of current and impending policies and procedures.
- Uses computerized systems for tracking, information gathering, and troubleshooting. Requires limited knowledge of NGS services, products, insurance benefits, and contracts.
- Successfully researches and analyzes data to address operational challenges and customer service issues.
- Seeks, understands, and responds to the needs and expectations of internal and external customers.
- Uses ability to read and interpret documents such as call scripts, call quality scorecards, and procedure manuals via SharePoint.
0-5 years of experience
Answering phone calls and emails; including taking customer orders, checking order status, responding to and resolving all customer questions and concerns. Providing overall customer satisfaction at all times.
- Resolves issues and document concerns for retail store and mail service customers.
- Provide outstanding customer service and satisfactions on every point of contact in accordance with Walgreens quality and monitoring standards.
- Resolve all website issues and concerns (resetting passwords, activating cards and accounts, process online payments)
- Perform additional duties as assigned by Supervisor / Team Lead
- Upon patient request contact doctor’s office or therapist for new prescriptions or refills on existing prescriptions.
- Contacting Medical Doctors for new prescription request, patient consult and resolving all accounting questions/ concerns.
0-5 years of experience
Representing [company name] as part of the Patient Relations Team:
- Greeting patients in a warm and inviting manner, answering questions and concerns.
- Front desk duties including checking patients in and out, entering demographics and insurance information.
- Answering phones, responding to patient billing questions and concerns, scheduling appointments.
- Light accounting duties as well as explaining insurance processing issues in layman’s terms to patients.
- Spotting trends which affect the efficiency and accuracy of claims processing for our patients.
0-5 years of experience
Handle routine customer care calls, solicit sales, up sell services and products and provide benefits and features about current products, explaining the value.
- Right size customers to retain them and find promotional products that fit household needs.
- Tier 1 troubleshooting, for cable, data and home phone, utilizing RIO, Nerd, Unified and other programs to work to resolve customer issues over the phone.
- Consistently meet company mandated average handle time, dispatch rate, first call resolution and sales quotas.
- Process customer payments and respond to billing questions, issues and explain FCC and company related rate information and regulations.
- Input and retrieve data from various company resources.
0-5 years of experience
Resolved customer service issues for wireless phone and internet.
- Resolved customer issues escalated to upper management.
- Coordinated and processed service requests for high priority, high volume business accounts.
- Provided hands on training and support for new customer service representatives.
0-5 years of experience
Being able to handle different scenarios concerning customers’ accounts
- Maintaining a great and positive work ethic that will reflect through my calls
- Performing first call resolutions to the best of my ability about their electric service
- Having affecting listening skills and understanding what the customer needs done
- Documenting and Being able to multi-task in a quick and orderly fashion confirming all steps that was done
- Being able to take control of the call and keeping a professional level at all times
0-5 years of experience
Handle inbound calls for members with their questions and inquiries. Including, but not limited to: Quoting benefits for the members plan, updating demographic and/or plan information, researching claims and providing active guidance.
- Assisted in inbound navigation to transfer members regarding special inquiries to the appropriate department.
- Review every member account for and proactive guidance, alerts, or need to verify demographic information.
- Log every interaction with members in notes including anything factual said, quoted and researched.
- Assisted members with dispute requests and appeals.
- Review quality performance amongst other phone metrics compared to department, team and self-goals.
- Ensure adherence with all Center for Medicare and Medicaid Services.
0-5 years of experience
Customer Care Representative assists and coach peers resolving minor concerns in a real time help desk environment. Handles any escalated external Customer concerns while providing friendly service and maintaining positive relationships.
- Work in a cooperative spirit to ensure the success of [company name].
- Provide Legendary Customer Service to people desiring to travel, by determining and recommending the service that meets the Customers’ needs.
- Communicate with Customers by telephone to furnish information regarding fares, schedules, routings, flights and availability of space.
- Finalize sales of [company name] flights, confirm reservations, and provide information regarding ticket purchase and other special services.
- Answer Customer inquiries regarding flight arrivals, delays, cancellations, flight irregularities, facilities, and other general information.
- Utilize computerized reservations system on a constant basis to book reservations and retrieve information on flights and schedules.
6-10 years of experience
Receive incoming calls from current/prospective clients, field personnel or the general public during business and non-business hours.
- Respond appropriately to calls by evaluating the situation and reviewing the office profiles on which steps to take.
- Monitor Post Confirmation System (PoCo) and respond to all alerts.
- Provide ongoing administrative support for the NCC and perform as AIC (Acting in Charge) on behalf of shift supervision.
- Assist with special projects and assignments as needed.
0-5 years of experience
- Answers inbound calls to respond to basic questions of physicians and insurance companies and ensure that they are resolved in a timely manner
- Check patient eligibility, plan type, along with verifying In-Network and Out of Work benefits
- Resolution of customer questions, complaints, and requests
- Solved problems at all stages of the customer life cycle
- Responsible for responding to basic questions of patients concerning insurance, billing, services, products, payment options etc
0-5 years of experience
Perform routine in-bound phone calls from customers concerning assigned VPI products.
- Handle call backs to policyholders on a case by case basis.
- Quickly and effectively solve customer challenges.
- Maintain KPI and after call minutes along with constantly seeking new ways to improve my customer service.
- Process and prepare correspondence to policyholders upon request including mailing forms or sending faxes.
- Transact account maintenance requests as needed.
0-5 years of experience
Handled transactions and answerd customer queries.
- Deciphered customer needs and offer the best solution based on proper company policies.
- Effectively communicated ideas, suggestions and answers.
- Refered customers to people who specialize with the type of problem or query they present.
- Completed complex money-related transactions.
- Offered upgrades and new banking services or products.
0-5 years of experience
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer’s complaint.
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
6-10 years of experience
Responsible for taking incoming calls from Peco’s customer concerning electric and gas bill also connecting and disconnecting their service.
- Determine eligibility for low income program to assist with customer’s energy bills.
- Schedule necessary meter maintenance appointments.
- Provide accurate billing explanations.
- Respond to gas and electric emergency calls in a timely manner.
- Mitigate risk, and fully commit to high quality assurance.
- Thoroughly analyzes account conditions and reaches independent solutions.
0-5 years of experience
Answer Inbound calls related to instructors inquiries.
- Completed email inquires from instructors and business affiliates.
- Resolved customer concerns at 100% service level.
- Respond to incoming emails and chat daily.
- Coordinated Zumba’s annual instructor convention.
- Coordinated sales return refunds for Zumba clothing shop
- OHL experience. (logistics)
- Handled refunds and instructors escalation.
- Achieved 100% Quality Assurance Scores.
0-5 years of experience
- Became fully proficient in all aspects of customer service, claims and/or membership issue resolution.
- Provided full service to members and providers by processing health care claims, handling inquiries, and/or performing membership functions.
- Received inbound telephone calls regarding claims from members and providers.
- Analyzed the situation and completed research to ensure no rework or follow-up issues.
- Initiated interaction with other areas to ensure claims are handled properly and thoroughly.
- Interpreted claims to determine primary or secondary liability and recognize when additional information is needed.
0-5 years of experience
Serves customers by providing product and service information; resolving product and service problems
- Field incoming calls concerning [company name] customers
- Create new orders for service installation and maintain of new and existing customers
- Resolve customer billing questions and any discrepancies concerning their account
- Maintain positive image of [company name] through customer interaction
0-5 years of experience
Handle phone correspondence from both restaurants and diners (inbound and outbound)
- Chat with consumers
- Contact restaurants for a variety of diner related information
- Respond to emails
- Partner with customer care and other teams in an effort to resolve all diner and restaurant questions
- Edit restaurant account information
- Work with the leadership team to achieve specific call center goals in our pursuit to provide world class customer care
0-5 years of experience
- Responsible for the handling the company’s largest clients and all aspects of their orders
- Manage the orders of major distributors worldwide to make sure they ship on time
- Multi-task by answering queue calls while receiving 100+ emails a day and checking in on many orders
- Send pricing quotes and offer certain discounts to earn distributors’ business
- Provide top of the line customer service so customers feel confident doing business with us again
6-10 years of experience
Began as a Hotel Operator, progressed on to becoming a Certified Customer Care Representative
- Answer inbound telephone calls where transactions range from call transfers to hotel room work order requests, to complex hotel, dining, event and entertainment reservations for VIP customers
- Assist customers with hotel, limo, dining, and, event reservations while giving general information about the property
- Manage approximately 25 co-workers and provided information when Team Leaders or Superiors were unavailable
- Coach and train new hires in one on one training sessions
0-5 years of experience
Respond to requests from customers or their agents and equipment vendors for Verizon broadband, entertainment and telecommunications products and services; including validation of bills for services, and arrange for the installation, disconnection, or changes of products and services
- Meet or exceed corporate sales objectives through interviewing and identifying customer needs to proactively offer for sale Verizon key broadband, entertainment & telecommunications products and services
- Conduct customer education on a variety of Verizon broadband, entertainment & telecommunications products and services via telephone
- Point of Contact (POC) for troubleshooting Mobile Device issues which can range from; Bluetooth connectivity, internet connectivity, application compatibility issues, and/or LTE network issues
- Initiates required action for customer billing issues
Customer Care Representative Duties and Responsibilities
A Customer Care Representative has many duties and responsibilities. Although specific positions will dictate a Customer Care Representative’s duties, there are several primary responsibilities common to this occupation. A review of job listings identified the following main tasks and responsibilities.
Provide Customer Support Customer Care Representatives’ main duty is to provide customer support. The way they provide support will vary depending on the organization they work for but may include answering incoming calls, answering questions about products or customer accounts, placing orders and resolving complaints or issues customers may have. The Customer Care Representative spends the majority of their workday actively assisting customers in one form or another.
Document Interactions Documenting customer interactions and calls is another typical responsibility of the Customer Care Representative. Some may fill out specific forms after working with a customer, while others will write a quick summary of what was discussed or accomplished during their phone call. Those assisting with sales orders may also be required to print or electronically file a copy of the order form they completed. These documents are often reviewed by management as a way of ensuring Customer Care Representatives are adhering to the company’s practices and protocols.
Generate Sales Leads Customer Care Representatives might also find themselves responsible for generating sales leads. This may be accomplished by performing cold calls, mailing out advertisements and marketing materials or encouraging existing customers to recommend the business to friends. For some Customer Care Representatives sales leads may be an informal task while others may be required to meet a quota.
Customer Care Representative Skills
Customer Care Representatives should possess fantastic interpersonal skills and enjoy assisting others. Staying calm under pressure and having wonderful customer service skills are also important. They should also be excellent communicators both orally and in writing. Employers look for candidates with all of these traits as well as the traits listed here. Core skills: Based on job listings we looked at, employers want Customer Care Representatives with these core skills. If you want to work as a Customer Care Representative, focus on the following.
- Proficient in Microsoft Office Suite
- Knowledge of customer service practices
- Experience in mediation and conflict resolution techniques
- Sales experience
Advanced skills: While most employers did not require the following skills, multiple job listings included them as preferred. Broaden your career options by adding these skills.
- Experience working in a call center environment
- Knowledge of call center tracking systems
- Bachelor’s degree in a related field
- Bilingual
Customer Care Representative Resources
The Internet has more useful sites and resources for those considering a career as a Customer Care Representative. We compiled a list of sites that will inspire, inform and entertain you on your path to becoming a Customer Care Representative. On the Web
Destination CRM – This website is dedicated to customer relationship management professionals and provides a wealth of resources such as a magazine, featured news articles and events and courses.
Customer Service Institute of America – CSIA is the industry’s leader in providing customer service professionals with certification and online training opportunities. Customer Care Representative Books
The Art of Support: A Blueprint for Customer Success and Support Organizations – This is a practical guide for new Customer Care Representatives looking for the best ways to support their staff and provide support to their client base. With lots of practical tools and the industry best practices, it is a must have for those new to the field of customer support.
Customer Service Management Training 101: Quick and Easy Techniques That Get Great Results – A step-by-step guide to all areas and practices managers of customer service employees need to know to be successful and effective.
Award Winning Customer Service – This book is aimed towards busy managers seeking quick solutions to their customer service problems. Filled with scenarios and real life examples, this book is a great reference for Customer Care Representatives. Industry Groups
National Customer Service Association – NCSA was established to help foster the best standards and experiences for customers and customer service professionals by creating learning opportunities and best practices for those working with customers.
Customer Experience Professionals Association – Founded in 2011, CPXA is a nonprofit organization aimed at getting peers together to share ideas and tips on being successful in the customer experience industry. International Customer Service Association – ICSA was established in 1981 and has been providing customer service professionals with superb education and training programs since.
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
