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Customer Care Supervisor Resume Samples
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0-5 years of experience
- Responded to customer complaints and inquiries through various contact channels (Twitter, Facebook, Email, Phone)
- Wrote and published newsletters that served as training reference materials while also containing enough humor to increase employee receptiveness
- Managed the day-to-day operations of the call center including scheduling and performance monitoring
0-5 years of experience
- Responsible for supervising two teams; one email and one phone team
- Conduct monthly one on one coaching sessions
- Facilitate and lead team meetings and group huddles
- Audit calls and emails to ensure best in class customer service
0-5 years of experience
- Assists department manager with supervising, interviewing, selecting, promoting, scheduling, training, motivating, evaluating and disciplining of assigned group of Customer Care Representatives.
- Assists in answering and responding to the overflow of telephone calls to the Customer Care department and researches, resolves and responds to difficult customer inquiries.
- Reviews telephone and sales activity reports to develop objectives related to increasing the skill levels of Customer Care Representatives and to improve the productivity and customer service levels of the department.
- Monitors the Customer Care Representative’s telephone calls and reviews quality assurance data and scores and other transaction records to evaluate performance, analyze trends, provide constructive feedback and recommend training needs.
- Ensures productivity and department service levels standards are met.
- Trains, coaches, monitors, and rewards Customer Care Representatives on various Division marketing campaigns to achieve projected sales goals.
- Creates departmental correspondence and reports for both internal and external dissemination
6-10 years of experience
- Focus on intent to return when dealing with customers, getting to yes.
- Ensure customer care representatives uphold policies and procedures.
- Take calls when a supervisor is requested, and circle back and coach accordingly.
- Listen to associates, watch voice tone, show empathy, and have patience.
- Monthly duties included: sixty minute chairside, reservation reviews/work orders, reservation errors, yearly evaluations, and ninety day probationary reviews.
0-5 years of experience
- Thinks critically to find resolutions to customer’s problems, while benefiting the company’s needs in an efficient time manner.
- Offered assistance to other associates with questions and concerns.
- Took ownership and expressed empathy for customers with complaints and those who required supervisor attention.
0-5 years of experience
- Proactively resolve escalated customer issues
- Exceptional ability in implementing multiple assignments
- Outstanding analytical problem-solving skills
- Work with high call volume as well as face to face interactions
0-5 years of experience
- Acting POC for Operations Manager, hiring, training, support and retention.
- Directly supervising and coordinating the activities of customer care agents
- Training staff on customer service operating procedures.
- Reviewing, and grading calls for quality assurance, participating in call calibrations
- Coaching, and mentoring staff
- Maintaining payroll, PTO, FMLA, ADAA. for 20+ employees
- Scheduling, time management, conducting meetings & presentations
0-5 years of experience
- Assists associates with questions about customer interactions and computer systems.
- Handle escalated customers that have requested a supervisor to rectify their situation to the best of our ability.
- Complete reports as necessary including customer injury reports.
0-5 years of experience
- Customer Care Representative
- Technical Support
- Managing Evaluator
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Customer Care Supervisor
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
