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Customer Care Executive Resume Samples
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0-5 years of experience
Established XM Satellite Radio service accounts for new customers, providing details of available plans and equipment.
- Resolved billing and service issues including resetting and/or refreshing customers’ radio signals to reactivate service.
- Achieved 90%-100% scores for first-call resolutions, surpassing 80% quality target.
- Promoted additional XM Radio services and equipment.
6-10 years of experience
Assisted the centers hiring manager with new hire process
- Evenly distributed assignments among the team daily
- Evaluated the daily work load for each individual
- Prepared and maintained productivity reports and spreadsheets
- Communicated through the mediation process with the FCC, Better Business Bureau and multiple State Attorney General Offices on behalf of Cingular Wireless-AT&T Mobility
- Negotiated and resolved executive complaints, billing inquiries and customer questions with a high degree of courtesy and professionalism
- Reconciled open accounts according to compensation/finance guidelines
0-5 years of experience
Participated in the development of the Customer Care department for the Northeast region by creating processes and procedures that ensured consistent, quality service.
- Trained and managed new hires for the department; provided weekly status updates to upper management via meetings and written reports.
- Collaborated with the sales team to close deals by endorsing the company’s customer service program.
- Used proficient persuasion skills to entice existing customers to purchase new products and services.
0-5 years of experience
- Managed relationships with hotels by providing high levels of customer service and account
- Acted as a main point of contact with hotel, verifying guest information as needed
- Communicated any development in service, products, website, or systems
- Answered any incoming questions from customers (system, reservations, etc) also completed
- Ensured timely follow ups with hotels and provided feedback
0-5 years of experience
Received incoming sales calls, closed sales, faxed or emailed customers confirmations.
- Received customer care calls, handled billing and technical issues
- Created and Maintained the customer care training manual, trained new employees
- Charged credit cards and government credit cards, issued credits, handled government accounts pertaining to international phone service, assisted with collections for government and retail customers
0-5 years of experience
Handle incoming requests from customers and ensure that issues are resolved accurately.
- Technical troubleshoot and gather information from customers to identify root causes of customer problems and/or dissatisfaction.
- Determine appropriate courses of action to ensure result is a win-win and documents interaction through contact tracking.
- Provide accurate product information and serving as a knowledgeable resource to customer.
- Meet and exceed monthly performance objectives including call quality, attendance, punctuality, adherence and call handle time.
- Balance needs of customers while balance internal business requirements for productivity and performance – Takes 300 to 800 calls a week, meets sales percentage every month for past year.
- Leads 12 representatives as Communication and sales Captain.
0-5 years of experience
Generated soft collections and verified calls.
- Provided product information to new and existing consumers.
- Researched customer dispute cases and forwarded results to related departments.
- Trained new employees.
0-5 years of experience
Demonstrated technical/billing excellence and understanding of cable television services features and resolution in order to communicate information effectively to the customer in language appropriate to customer’s level of understanding.
- Responsible for maintaining positive and timely interactions in Icoms, cable data, ETE, and CSG to avoid unnecessary truck roles.
- Accurately assessed and escalated complex technical issues in order to help track outages and other service problems for all lines of business.
- Provided support to new hires by mentoring the Broadband Prep
- Proficient in all billing platforms.
- Actively participated and set up activities in order to motivate team work.
0-5 years of experience
Assist customers with entering and tracking orders, returns and replacements
- Handle customer complaints and concerns
- Use SAP daily for multiple transactions; such as data entry, ordering, credit and debit of accounts
- Inform customers of discounts and/or promotions on products while ordering
- Work under deadlines in a fast paced environment, while still maintaining precision and accuracy (99% accuracy rate)
- Build and maintain business relationships with customers and Account Managers
- Mail invoices
0-5 years of experience
Performed tasks related to answering customer inquiries received via telephone, or through applications and correspondence.
- Interacted with customers; provided program information, rules, regulations, laws and policy and procedures.
- Provided effective and consistent technical support to clients.
- Implemented technical changes to client accounts.
0-5 years of experience
Received and make calls based on the issues or new development
- Updated Clients on the current status of our goods and services
- Opened and Renewed Internet account for clients
- Sent mails to clients to remind them of their account expiration period
- Managed reception and educated clients for service rendered
0-5 years of experience
Schedule and Dispatcher
- Coordinated 9 Engineers daily schedule by geography and skill.
- Worked within approved guidelines to approve or deny schedule changes such as requests and vacation requests.
- Prepared and filed reports with internal customers.
- Ensured cash collection targets were met each month.
- Monitored overdue accounts.
- Contacted customers regarding overdue accounts to settle balances.
- Managed customer complaints.
- Handled all customer complaints and maintained precise documentation.
- Served as a liaison with the appropriate departments to gain relevant information, resolve problems, or support.
0-5 years of experience
Field incoming calls and email requests with a range of customer inquiries or complaints
- Strive for one call resolution for customer reservations and complaints, including credit requests
- High use of interpersonal skills to aid in conflict resolution between customer and hotelier
- Follow up contact with customer to ensure conflict resolution
- Increase the customer experience by providing information on new rate plans and services through upselling opportunities
- Outbound dialing campaigns to secure new customers with development of new accounts
10+ years of experience
Customer Account Agent for outside sales representatives and their direct sales teams. Order entry of product that was purchased at personal sales parties.
- Take incoming calls from customer who had purchased merchandise and need assistance with product details and/or return information for either defective or unwanted merchandise
- Occasionally modeled merchandise in company brochure
- Coordinated customer services representatives schedules regarding lunches and break for a team of 6 to 8 agents
- Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.
0-5 years of experience
Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding services offered.
- Maintain strong knowledge of assigned products/markets and the applicable state and federal regulations.
- Responsible for call disposition or compiling and generating reports as required.
- Professionally handle incoming inquiries from customers and providers regarding Medicaid
0-5 years of experience
- Participated in direct phone interaction with customers to address service issues
- Maintained high customer satisfaction and quality scores while executing efficiency goals, adhering to strict schedules, and operating within attendance guidelines
- Listened and resolved customer questions while reviewing multiple computer systems.
0-5 years of experience
- Provided excellent customer service between customers and hoteliers in regards to an online reservation and to meet customer expectations and satisfy customer and hotelier needs.
- Received incoming phone calls from customers to assist with creating a new reservation or questions of how reservations are to be made online.
- Received incoming phone calls and performed outgoing phone calls to assist with unsatisfactory queries that were informed of from customers.
- Contacted customers and hoteliers via email to assist with resolving customer complaints within a timely matter.
- Assisted customers and hoteliers with canceling, modifying, and verifying a reservation.
- Previous call center experience of one year.
10+ years of experience
Performed all aspects of customer support, including answering telephones, coordinating special promotions.
- Extreme troubleshooting and providing details for products and services.
- Fully skilled in their computer system ACSR TTS, Grand Slam, Auspice and Cadm which is used for all these functions.
- Took escalated calls in the former Advanced Resolution team, and handled some retention calls.
- Met and exceeded all performance goals to date.
0-5 years of experience
Maintaining a good relationship with hotels and clients by providing high levels of customer service and account manager support
- Providing excellent levels of customer service to resolve hotel and costumer queries, both over the phone and via web chats, emails.
- Resolve any issues or complaints that have been detailed on the incoming guest review.
- Making hotels reservations, and answering all customers and hotels concerns, and worries
- Translating documents and emails (French-English)
0-5 years of experience
Answer telephones; determine nature of call and direct caller to appropriate individual or department.
- Receive inquiries and release information in accordance with established policies and procedures.
- Maintain a current file/listing of Customers by name, emergency phone members of on-call personnel, department extensions, key personnel, etc.
- Greet visitors. Direct to appropriate department, with tact and courtesy in a professional, positive manner.
- Receive, sort, and distribute mail as directed.
- Operate computer, copier, office machines, etc., as directed.
- Demonstrate respect and compassion in every interaction.
- Conduct oneself with the highest degree of honesty and integrity in every interaction
0-5 years of experience
- Product consultant and salesman as well as billing consultant
- Met or exceeded company sales goals from September 2003 – November of 2003
- Top salesman of the month for 12/2004, 03/2004, 04/2005, 09/2005, 03/2006
- Received numerous awards and prizes from HBO, Showtime, Starz and Cinemax for exceeding the sales expectations of packages containing their premium channels
0-5 years of experience
Provided optimum customer service in an establishment (car dealership) that serves 25 – 35 patrons during business hours.
- Supervised staff.
- Oversaw works of secretary, personnel assistant etc.
- Explained workers about job rules and regulations, official leave etc.
- Conducted personnel interviews.
0-5 years of experience
Manage relationships with hotels by providing high levels of customer service and account management support
- Act as main point of contact with hotels verifying guest information as needed
- Communicate any developments in service, products, website, or systems
- Answer any incoming questions from customers
- Manage customer complaints regarding overbooking and hotel amenities/services in a professional manner resolving the problem through the most effective means possible
- Provide guidance to hotels in utilizing and optimizing the internal systems
- Serve as a liaison with the appropriate departments to gain relevant information, resolve problems, or support
- Resolve any issues/complaints that have been detailed on the incoming guest reviews and take appropriate action as needed
0-5 years of experience
- Provided cable television to majority of the east coast area.
- Assisted customers with answers to billing inquiries.
- Restored cable television to customers with technical issues by assisting in step by step
- Collected payments over the phone.
- Used the internet and intranet to help explain detailed information to customers.
- Used e-mail and multi-line phone system to transfer information about complex accounts to management team or to the correct department if the call was incorrectly routed to the incorrect office.
0-5 years of experience
Inbound, High volume call center receiving approx. 90-100 calls daily
- Effectively followed sales pro process to recommend services to new and existing customers, including retention offers
- Assisted with billing inquires, payments and adjustments
- Listened, empathized and worked out ptp arrangements based on account eligibility
0-5 years of experience
Providing guidance to hotels in utilizing and optimizing Extranet
- Managing relationships with hotel by providing high level of customer service
- Serving as an intermediate between hotels and customers
- Answering any incoming requests and questions from customers
- Acting as a liaison with the appropriate departments in order to resolve problem or obtain necessary
- Ensuring timely follow up with hotels provided through feedback
0-5 years of experience
Manage relationships with hotels by providing high levels of customer service and account management support;
- Act as main point of contact with hotels verifying guest information as needed;
- Communicate any developments in service, products, website, or systems;
- Answer any incoming questions from customers (system, reservations, etc.);
- Manage customer complaints regarding overbooking and hotel amenities/services in a professional manner resolving the problem through the most effective means possible;
- Provide guidance to hotels in utilizing and optimizing our systems;
- Serve as a liaison with the appropriate departments to gain relevant information, resolve problems, or support;
- Ensure timely follow up with hotels provided through feedback;
- Resolve any issues/complaints that have been detailed on the incoming guest reviews and take appropriate action as needed;
- Ensure that all administration is completed as required.
0-5 years of experience
Manage relationships with hotels by providing high levels of customer service and account management support
- Act as main point of contact with hotels verifying guest information as needed
- Communicate any developments in service, products, website, or systems
- Answer any incoming questions from customers (system, reservations, etc.)
- Manage customer complaints regarding overbooking and hotel amenities/services in a professional manner resolving the problem through the most effective means possible
- Provide guidance to hotels in utilizing and optimizing our systems
- Serve as a liaison with the appropriate departments to gain relevant information, resolve problems, or support
- Ensure timely follow up with hotels provided through feedback
- Resolve any issues/complaints that have been detailed on the incoming guest reviews and take appropriate action as needed
- Ensure that all administration is completed as required
0-5 years of experience
- Maintaining and updating outbound call logs and reports by assigned region and referrals
- Planning and placing high volumes of calls and maintaining activities according to established timescales.
- Monitoring and generating reports on post discharge activities and providing relevant management information.
- Continuously evaluating and identifying opportunities to drive process improvements that positively impact customer experience.
- Promoting good customer relations and satisfaction through telephone handling skills.
0-5 years of experience
- Upheld standards set for quality work and hourly productivity
- Made/received calls from guests and hotels to resolve concerns, complaints, and requests
- Modified, created and canceled existing reservations
- Assisted as a subject matter expert in a training class and was shadowed by new hires
0-5 years of experience
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
6-10 years of experience
Lead team of employees in daily call center operations.
- Collaborate with Customer Care Manager to create strategic plans to enhance customer satisfaction.
- Provide employees with tools to maintain and increase service levels for customers. Work closely with other departments on daily/weekly/monthly sales and service statistics.
- Assist customers with billing/credit issues and approve appropriate adjustment.
- Assist customers having technical problems with their device bringing them to a resolution
- Sell goods and services to new customers and upsell existing customer platform
- Instrumental improving customer satisfaction, ratings through suggestion, development and implementation of new coaching procedures.
- Assist with increasing employee knowledge by development and product awareness activities.
0-5 years of experience
- Handled successfully all the Customer Queries and Business Requirements.
- Worked efficiently and smartly to quote the best deal in Specified time frame given by the Customer.
- Dealt with all kind of Live Scenerios and deal with 100% accuracy.
- Dealing with Business Clients and Underwriters overseas online and keep updating the team about all the new aspects.
- Worked with trainers from UK and got appreciations for the work done as a team player.
- Always worked as a team player and get the appreciation for the team and company.
0-5 years of experience
Co-ordinate with Insurance Companies and Customers/Members and provide information and details as sought by them about the claim status and settlement details.
- Settlement of the claims. Maintain the turnaround time for the claim process.
- Handling Floating fund – arranging the funds from the Regional office
- Coordinating for quarter TPA Fees
0-5 years of experience
Respond to customer queries through Voice providing technical support for Internet based products like Home and corporate internet connections, Broadband connection, VoIP product – Way2talk and Public Internet access I way.
- Respond to email queries related to MYPOINTS – an online rewards program for shopping through the internet.
- Supervise executives and act as the sole in-charge for Voice and mails at nights, handling escalations, generating productivity, quality, CRM and MIS reports.
- Train & Mentor Executives.
6-10 years of experience
Serve as subject matter expert in operations and policies, and provide leadership
- Oversee work of and train one or more Customer Service Representatives
- Processing customer loan applications
- Answering customer inquiries regarding loan and product offerings
- Assist in the daily upkeep up of store premises and opening and closing of the store
- Participate in roadside marketing as needed. Provides expert level troubleshooting and customer service education for web connectivity issues including: Browser, Email, Webpage, Firewall and Router
- Provides skilled analyses of hardware, software, operating systems, and modem functionality issues
- Make appropriate product and service recommendations centered on facilitation of mutually beneficial customer and employee’s relations.
0-5 years of experience
Helped Customers of automobile Club whenever they are struck on the Highways and City Roads
- Was involved locating the members Location using Google Maps
- Provided Assistance to all the customers by sending Help with a towing Truck
- Used to handle Membership transactions like Payments and Refunds
0-5 years of experience
- Provided strong understanding and enthusiasm around technology especially around [company name] products and services.
- Sold and engaged new and existing customers in a high quality experience which enables them to make informed purchase decisions.
- Provided superior customer service with all customer interactions
- Processed payments and equipment transactions in order to maximize the customer experience
- Work in a fast, high volume environment and maintain a positive I can do attitude.
0-5 years of experience
Manage relationships with hotels by providing high levels of customer service and account management support.
- Act as main point of contact with hotels verifying guest information as needed.
- Communicate any developments in service, products, website, or systems.
- Answer any incoming questions from customers (system, reservations, etc.).
- Manage customer complaints regarding overbooking and hotel amenities/services in a professional manner resolving the problem through the most effective means possible.
- Provide guidance to hotels in utilizing and optimizing our systems.
- Serve as a liaison with the appropriate departments to gain relevant information, resolve problems, or support.
- Ensure timely follow up with hotels provided through feedback.
- Resolve any issues/complaints that have been detailed on the incoming guest reviews and take appropriate action as needed.
0-5 years of experience
Conducted troubleshooting tasks to resolve technical cable issues
- Assisted customers with setting up cable, internet, and phone
- Upgraded customers with new products and services
- Handled escalated calls efficiently
- Took care of inbound calls with billing inquiries
0-5 years of experience
Daily reporting to General Manager & The workshop Manager.
- Attending the walking customers & Solving their complains pertaining to their vehicle
- Procuring new business from existing clients
- Assisting the operation team for in-house training programs
- Fixing of appointment for service due & Making feed back calls.
- Maintaining / preparing EOD Reports review the same to the Managing Director.
- Assisting the floor staff & Technicians for client satisfactory
- Ensuring total customer satisfaction through value added, timely and error free service.
0-5 years of experience
Lead role in implementing customer retention strategies.
- Administrative and HR assistance to the branch.
- Recognizing customer needs or complaints and referring customers to appropriate
- Support management through daily, weekly & monthly reports.
- Gather market intelligence on local competition’s products/pricing/sales strategies.
0-5 years of experience
Identifying customer needs and sales opportunities.
- Developed and implemented strategic sales plans to accommodate each month’s sales goals.
- Engaged in the sales and promotion related activities of the company by communicating the various features of the various product and services to the clients.
- Initiated Team player, worked together with the team to meet the company sales targets and individual sales targets.
- Promoting company products and follow up referrals.
0-5 years of experience
Handled inbound calls
- Assisted customers with billing, package and channel information
- Took payments via telephone by either check or credit card
- Assisted in upgrading and downgrading packages
- Answered any general questions customers might have
0-5 years of experience
Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Solicit sales of new or additional services or products.
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
- Order tests that could determine the causes of product malfunctions.
- Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers’ problems.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Refer unresolved customer grievances to designated departments for further investigation.
0-5 years of experience
- Acting as a billing and video repair specialist, maintaining a high professional standard of customer service and record keeping
- Consistently meets and exceeds established goals and performance
- Explaining and selling packages for telephony, high speed internet, and video
- Excelling at “first call resolution†utilizing the many [company name] systems
- Preparing work orders when necessary and ensuring appropriate procedures are followed
0-5 years of experience
Handling hotel and customer enquiries by phone.
- Answer e-mails of customers and hotels.
- Take care of good contacts with hotels in order to secure up to date information.
- Take care of internal and external contacts.
- Settle complaints of hotels and customers.
0-5 years of experience
Took care of inbound calls with billing inquiries
- Did troubleshooting to resolve technical cable issues
- Assisted customers with setting up cable, internet, and phone
- Upgraded customers with new products and services
- Handled escalated calls efficiently
0-5 years of experience
Handling inbound and outbound customer calls.
- Resolving billing related issues
- Coordinating, handling and resolving escalations related to billing.
- Activating customers land line with all the value added services.
- Releasing outgoing calls of the barred customers.
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Customer Care Executive
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
