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10+ years of experience
- Managed a team which was responsible for handling all customer relations.
- Increased our efficiency by 215%.
- Worked with partners to help increase their understanding how our work interacts with theirs, and how our products can be used to gain their highest value.
- Managed several administrative functions at our facility, including hiring, training, managed work teams, work force planning and scheduling, and budgeting.
- Developed programs for improving the work which we accomplish. Developed strategies to implement these programs.
- Mastered Lean Manufacturing skills.
0-5 years of experience
Provided information about products with their features and benefits to clients
- Created and maintained relationships and loyalty with clients through personal interactions
- Used knowledge of products and services to build sales.
- Managed daily office operations, including but not limited to planning and monitoring staff performance, scheduling events and conferences, office secretarial duties and light housekeeping.
0-5 years of experience
Responsible for maintaining customer relations – handling any complaints, reviews, suggestions
- Coordinating all events and outings; ensuring staff is well-prepared for special events
- Interviewing potential employees, managing employee schedules and day-to-day operations
- Organizing and logging all information regarding memberships; organizing a compiled list of all golf members and coordinating monthly billing statements
0-5 years of experience
Conduct tours for prospects and families, serve as an Admissions back-up and facilitate Admission processes
- Develop a caring and compassionate relationship built on trust and encourage two-way communication with the Patients and their families.
- Coordinate and process ancillaries, census, interim and private advance billing, month end billing and related activities, adjustments, private spend down and UDA’s, admission files, refunds and adjustments in accordance with policies and procedures.
- Meeting patients and/or responsible parties to review financial obligations and collect funds; handle all other financial related paperwork throughout stay from Admission to Discharge
- Accounts receivable collections of past due accounts, making collection calls, sending letters, and documenting collection activity in collection module.
- Prepare for and attend AR reviews as requested.
- Assist customers with questions relating to admissions, billing and collections.
- Processing of accounts receivable, adjustments/refunds, private and third party; agencies, census information, ancillaries, cash deposits, and posting as applicable
- Process and code invoices from vendors to proper department
- Ensure a high level of customer satisfaction and provide direct service to customers.
0-5 years of experience
- Conducting & Maintaining a level of order and customer service to increase revenue coming into the venue to ensure reoccurring business
- Maintain employee payroll, and report number of patrons entering the venue to management and Tampa Police Department
- Ensuring compliance with occupancy levels to prevent violation of fire codes
0-5 years of experience
Worked directly under store Service Director and General Sales Manager
- Managed all stores Administrative/Customer Service personnel
- Worked as a Vehicle Technology Specialist at events and on site
- Manage all employee benefits and payroll (75 associates)
0-5 years of experience
Social Media Manager: Ensure social media saturation for the company and always make the customer feel connected to the company.
- Provide a constant outlet for customers to contact the business, and assist clientele with questions.
- Advertise services online, and perform market analysis to better target audience.
- Attend trade shows and events to provide media coverage and post live to social networks.
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Customer Relations Manager
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
