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Customer Relations Specialist Resume Samples
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0-5 years of experience
- Worked with customers via inbound calls to resolve problems with online billing services.
- Researched, identified and resolved customer issues.
- Scheduled any needed follow-ups for issues not immediately resolved.
- Provided customers with product and service information.
- Worked closely with resource management to ensure proper protocol was followed.
0-5 years of experience
Assist management in addressing administrative needs of projects
- Entered customer information and administered assessments
- Type, file, record keeping, copying, and reception duties
- Distribute transportation to customers and reconcile monthly transportation reports
- Organized and maintained files
- Compiled and analyzed information from a variety of sources to assist in the preparation of reports
- Facilitate reconsideration orientations for those customers that met exemption qualifications
0-5 years of experience
Priority processing of incoming calls averaging 85 to 100 calls per day
- Respond to calls received from Gwinnett County residents and commercial businesses throughout the greater Atlanta area.
- Create work order tickets to be dispatched to drivers within specified routes to ensure solid waste material is being retrieved as scheduled and requested.
- Respond to customer inquiries with a professional and positive manner to promote optimum customer satisfaction.
- Engage in a collaborative environment while achieving cross departmental objectives.
- Collect and analyze data in efforts to improve the integrity of the in house database.
0-5 years of experience
Coordinated new accounts, processed to process information into database.
- Assessed all customer concerns, issues, and discrepancies.
- Solved problems with tactful options, resolving all issues and complaints.
- Identified resources to provide quality products and services for cost saving outcomes.
- Communicated effectively internally and externally with others.
- Met all goals and deadlines in a timely efficient manner.
- Enforced all policies and procedures successfully.
- Followed all FDIC regulations and controls while maintaining complete confidentiality of all banking information, and profile
0-5 years of experience
Assist customer with transportation needs and document all calls via center tracking systems schedule, modifying and canceling reservations, as required and the follow- ups as needed; promote great listening skills
- Obtain and document details of any complaints being filed and received.
- Resolves service problems by clarifying the customer’s complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem ; expediting correction or adjustments; following up to ensure resolutions.
- Communicate with customers, nurses at resident homes and nurses at doctor facilities to improve customer service with member’s transportation.
- Achieve quality assurance by contributing information root cause analysis through our customer feedback survey results.
- Create monthly and quarterly reports of customer satisfaction for senior management.
0-5 years of experience
Handling incoming calls within a call center environment, emails and paper correspondence from customers, agents and field office associates requesting information or service; providing that information once identity is established and taking steps to provide or coordinate service
- Responding to letters that provide requested information; processing loans, surrenders, fund transfers and allocation changes for variable products; providing policy histories; running illustrations and following up with customers and/or agents with appropriate information
- Identify sales opportunities during calls with customers and notifying agents accordingly
- Identifying and tracking retention opportunities; conserving policies or coordinating with the Conservation Unit
- Identifying and handling client complaint issues and reporting to Compliance Unit, and coordinating follow up as necessary
- Coordinate complex after-issue service requests with the production units, such as Insurance Product Services and Title and Claims
- Assist clients with registering on the customer portal (website); trouble-shoot for customers and agents in relation to accessing and using the portal
0-5 years of experience
- Answer and qualify inbound sales calls, develop incoming leads into new accounts
- Close sales and complete related documents
- Effectively manage customer account data. Set up new accounts and maintain related Information.
- Handle high volume of incoming calls; resolve customer complaints in a friendly and tactful manner.
- Process adjustments to customer accounts
- Process credit card and check payments
- Responsible for credit and collections. Brought net receivables down from 48% to 2%
0-5 years of experience
Ensure that customer complaints are handled promptly, with genuine concern. Work closely with the operations department to ensure the highest standards of service are met for all customers. Respond to customer concerns via email and telephone, ensuring clear, precise, professional, and timely replies to all questions.
- Maintain adequate knowledge of all internal service systems.
- Use available resources efficiently to assess customer issues and recommend valid solutions.
- Record details of each customer interactions and any actions taken.
- Follow up on any customer issues requiring additional research.
0-5 years of experience
Oversee all local marketing operations for new centers in 16 states including open houses, local marketing events, ground breaking, ribbon-cutting ceremonies, open houses, newspaper, radio, and TV media interface.
- Correspond with prospective families and vendors about new centers via customer relationship management (CRM) systems.
- Maintain multiple corporate websites: www.rainbowccc.com, www.fayettevilleccc.com
- Project leader for all marketing collateral. Orchestrated complete revamp of all promotional items through multiple vendors.
- Volunteer member of corporate Employee Engagement Committee, main responsibilities; to develop, recommend, and promote ideas related to working conditions, morale, efficiency, and other employee related issues.
0-5 years of experience
- Met with clients and account managers to discuss the business objectives and requirements of the contracted photography design based jobs, while estimating costs required to complete the work and provide quotes for clients.
- Assisted in the development of client engagement implementation plans for all photography projects for comprehension of best tactics and strategies for customer retention.
- Prepared customer specific photographic and budget assessment data submittal packages, with the preparation, tracking and following up required to ensure timely approval to the customer.
- Gathered account and client data and streamlined user interface tools and procurement reports for account management development needs while creating internal and vendor specific quotes.
- Developed photography project design briefs that suited the client’s purpose involving thinking creatively to produce new ideas and concepts and developing interactive design.
0-5 years of experience
- Manage the office work flow including purchase of office supplies, answering incoming calls, responding to general emails and troubleshooting IT issues
- Administrative and marketing duties including sending e-marketing campaigns and coordinating the distribution of large mail outs
- Handled all outgoing and income shipments for EBay store
- Provided high-quality customer service to optimize customer purchasing.
- Investigated and resolved customer complaints or issues to strengthen brand reputation and grow customer retention.
0-5 years of experience
- Communicated frequently with customers on updates, information, and concerns
- Anticipated customer needs and identified any issues to determine best applicable action for resolution
- Answered all calls in a professional and polite manner using proper etiquette with timely responses
- Made any data corrections as necessary in company operating systems
6-10 years of experience
- Assist members and providers with claim, benefit and eligibility issues
- Appeals & Grievance Scrubbing Team. Reviewed cases on a daily to meet member satisfaction with research, working close with other departments, contacting providers or other entities for a resolution. If the case did not meet A&G guidelines feedback was provided to the associates
- Trained in all lines of business, including On and Off Exchange plans, Medicare COB and Medicare Supplemental plans.
- Trained with ABS, OMNI, EXP MACESS, LOTUS NOTES, API systems.
- HIPAA captain for the team (made sure private client information was put away in files etc.)
0-5 years of experience
- Manage real-time inquiries while keeping track of and responding to commitments to follow-up with customer inquiries
- Resolve customer issues that range from technical troubleshooting, to how-to questions, to unique circumstances that come up with a specific offer
- Resolve customer issues in a timely and consistent manner
- Meet daily individual and team resolution targets by managing time and productivity expectations
- Stay current with knowledge of internal ticketing system, customer portals, back-office databases, [company name] redemption procedures, and specifics around different types of [company name] features
0-5 years of experience
- Provide renowned Customer Service
- Demonstrate effective handling of internal and external Customer inquiries/complaints
- Develop suitable responses to correspondence from internal and external Customers with a heavy emphasis on complaint resolution
- Establish good judgement to analyze specific problems and choose suitable solutions
0-5 years of experience
- Provide friendly, caring and professional customer service to customers in North and South Carolina in a fast-paced, technology-driven environment.
- Effectively handle difficult customer service situations while keeping a balance on customer’s needs and business needs.
- Maintain high level of call productivity, while meeting call volume and customer service quality guidelines.
- Handle a high volume of customers calls and a variety of requests, issue orders for service and emergencies and assist with credit inquiries while maintaining accuracy guidelines.
6-10 years of experience
- Extensive new contract processing with new companies for sales department
- Set up for all employees company access (id badges, secured areas, parking areas, ordered uniforms as needed)
- Overseer for training for new/existing employees
- Revised system for updates or corrections for security
0-5 years of experience
Healthy Start Caseworker
- Facilitated health insurance applications for consumers during open enrollment.
- Provide support services to individuals and families seeking assistance coordinating and accessing health care services, public insurance programs, community resources and support services by performing the following duties
- Assisted the large spanish speaking community in their needs with applications and verifications.
- Maintain up-to-date program specific client database to track all required client information and activity.
0-5 years of experience
- Main contact for Seattle Air Export International service
- Managed and maintained professional phone/customer service skills. Act as key contact for International Air shipments for Seattle based customers
- Effectively built relationships with customers, service providers, and colleagues worldwide through email, telephone and in person
- Responsible for dispatching pickup orders to cartage companies and booking of shipments with air carriers
- Processed International Air shipments as well as processed orders for handover to operations for Air Export shipments
- Proactively informs customer on shipment status and exceptions by tracking and tracing using internal software and systems
0-5 years of experience
Plan, direct and coordinate the storage and distribution of products for Automotive OEM Accounts.
- Ensures exact delivery and excellent customer service through fast and accurate processing of orders, communication and coordinating with other departments to resolve inquires.
- First point of customer contact for general inquiries such as inventory, scheduling, shipping, calendar schedules, shortages, promise dates, etc.
- Build and maintain a good business relationship with clients by providing prompt and accurate service so as to promote customer loyalty and satisfaction.
- Responsible for data integrity of reports being submitted and data being entered within the customer specific programs.
- Review, process and distribute customer orders, inventory reports by FIFO, QA requests, customer labels, SPCL’s, DLC’s, rework instructions and shipment schedules.
- Initiate and direct meetings to support the supply chain order to plan for future customer orders and/or eliminate current shortages and past due orders as well as eliminate obsolescence.
0-5 years of experience
Serve as a liaison to cultivate stellar customer relations and effectively communicate with Physicians, Patients, and Distributors to assist with establishing a global market presence in the orthopedic medical device industry.
- Designed and managed Cartiva’s Physician Referral Directory
- Create and manage Daily Implant Tracker to develop comprehensive US sales analytics
- Conduct weekly cost analysis to calculate ASP and utilize accurate sales forecasting techniques
- Manage Physician and Distributor online Cartiva SCI education certification
- Manage, track, and analyze sales efforts within assigned territories
- Assist management with establishing national market presence
- Coordinate logistics encompassing marketing materials for Tradeshows and Distributor/Physician Training
- Collect financial data to prepare and assist Controller with Invoice statements and accounts receivable
- Assist completion of New Vendor documentation for hospital compliance
0-5 years of experience
- Manage high volume of customer calls to ensure excellent customer service and satisfaction.
- Handle all financial bookkeeping and data entry.
- Responsible for ordering products; ensure correct merchandise is shipped.
- Assist in developing sales and marketing initiatives.
- Resolve customer issues in accurate and timely manner via phone, email and chat.
- Maintain and update documents related to customer accounts and business reports.
0-5 years of experience
- Currently acting as a key point of contact (DHL agent) for special account customers with heavy interaction.
- Process arrival notifications/delivery orders in a timely manner and provide accordingly to our brokerage department.
- Proactively keep customers informed on shipment status, any exception status and provide intermediate updated on incident solutions. Provide any spot quotes as needed and approvals from customers.
- Proactively handle any customer’s inquiries or customer requests with regards to any re-routing requests.
- Take and handle any customer complaints, solves or look for root of cause of customer complaints and take corrective action best interest of our customers’ needs and expectations.
0-5 years of experience
- Identify Primary Care Physicians for Customers without a PCP.
- Document and help resolve patient/visitor complaints by directing them to the appropriate leader.
- Visit Sinai Medical Group Clinics on a monthly basis to help uninsured patients get covered and insured patients with their manage care selection.
- Work with referring physicians to navigate the Sinai system to ensure that they along with their patients have a wonderfully seamless experience
- Assist with special projects for different departments to achieve their goals, i.e. Health Risk Assessment and Sinai Medical Group No Show reduction PIE project
- Visit inpatients on the floors on a daily basis to ensure they are up to date on their manage care selection and assist them with scheduling follow up appointments
- Answer all Incoming calls that come into the call center. Make 50 outgoing calls a day to patients to see if they need assistance with getting health coverage, follow up appointments with primary care doctor or specialist, transportation and prescriptions after being discharge from the hospital. Also call patients to remind them of their upcoming appointments
- Evaluate daily metrics
0-5 years of experience
- Answer all calls in a professional, polite manner, ensuring proper etiquette and timeliness of response.
- Process all new patient referrals as assigned.
- Obtain all documents and additional information necessary to enter patient demographics, insurance information and patient notes into company program.
- Make any data corrections as necessary in company program.
- Distribute new patient referrals upon completion of data entry to appropriate staff/departments for continued processing.
- Communicate with sales force and management; interact with external and internal customers in an appropriate and professional manner.
- Performs special projects and other duties as assigned.
0-5 years of experience
- Work with underwriters to manage customer accounts
- Make critical assessment and recommend course of action for policy changes for cost effectiveness to customer and organization
- Provide official insurance quotes and create binding agreements and documents
- Create high quality customer interactions by offering creative solution that solve both customer and agent problems
- Ability to work in high energy fast paced environment while delivering high quality exceptional service
- Solve insurance needs of agents, internal and external customers
- Handle inbound call volume
0-5 years of experience
- Ensure the timely and accurate entry of all account orders on a daily basis
- Partner with account executives and other departments in regards to orders
- Open new accounts utilizing SAP platform and verification of account information
- Support the organization by answering customer questions and concerns, through a variety of communication channels
6-10 years of experience
- Upholding store deposits and filing daily paperwork.
- Maintain utmost discretion when dealing with sensitive topics Manage travel and expense reports for department team members
- Typed documents such as correspondence, drafts, memos, and emails, and prepared reports weekly for management
- Purchased and maintained office supply inventories, and being careful to adhere to budgeting practices
- Assuring excellent customer satisfaction and exceeding [company name] standards for “customer satisfaction” reviews while pushing for award winning acts in the store
- Opened, sorted, and distributed incoming messages and correspondence
- Greeted visitors and determined to whom and when they could speak with specific team members
- Advised customers on present and future service for their vehicles
0-5 years of experience
- Maintain SalesForce database with company contacts, sales and opportunities.
- Solely responsible for managing incoming and outgoing deliveries.
- Serve as a liaison between vendors and company.
- Respond to customer inquiries and resolve customer disputes via telephone and email.
- Coordinate travel arrangements for company personnel.
0-5 years of experience
- Attract potential customers by assisting with inquiries regarding natural gas services & relaying the benefits of services
- Issue orders for gas services (Turn Ons, Turn Offs, Reconnects, Meter Sets & Transfer of Services)
- Addressed billing and credit inquiries
- Listened to customers’ needs and concerns to help with solutions
- Ensure safety around the work place for myself as well as other employees
- Perform administrative & clerical functions such as general typing to document accounts
0-5 years of experience
- Address and resolve sales auditing and program details for Trugreen customers
- Receives sales routed from the sales department through the point of sale system.
- Researches customers in company database to verify customer status and payment plan.
- Uses prepared script s to address and resolve customers concerns and overcome objection by telephone.
- Makes outbound, follow up telephone calls to welcome and on board new customers & confirm new sales.
- Follows standard policies, procedures and scripting to ensure quality outcomes.
- Enters and maintain customer data into customer database accurately and timely.
0-5 years of experience
- Confirmation of sales purchased
- Handling of 100+ inbound/ outbound customer sales calls daily
- Answering and resolution of customer questions/ concerns/ complaints
- Data entry
- Customer file maintenance
0-5 years of experience
- Answer inbound calls while maintaining telephone standards and quality customer service.
- Review and analyze customers’ accounts to determine payment arrangement eligibility, assist with other questions and concerns and provide credit counseling as needed utilizing CIS Modernization system.
- Establish new and updated services for customers including starting, stopping and transferring service.
- Place new orders for maintenance, outages, emergency and miscellaneous orders.
- Research and review credit scoring via Equifax.
- Handle correspondences including mail and faxed information.
- Discuss customer’s confidential information to appropriate parties while maintaining customer’s privacy.
- Serve on the Emergency Recovery Team to assist in the event of various local and national disasters.
0-5 years of experience
- Daily administrative office tasks including answering phones, data entry, filing, etc.
- Assisting Production Manager with customer scheduling, communication, administrative tasks
- Helping Independent Painting Partners with customer service, scheduling, collecting final balances, etc.
- Maintaining proactive and positive communication between company and customers
0-5 years of experience
- Assist doctor’s offices in any related questions about patient’s prescription
- File each completed job according to patient’s insurance carrier
- Accounts payable
- Match patients frame with correct prescription
- Inspect, clean, and package patients completed glasses.
- Assign new jobs to corresponding trays based on material and other factors
- Perform all Front Office Operations while multi-tasking with pre-mentioned job duties.
0-5 years of experience
- Providing timely and thorough responses to customer inquiries via phone and email.
- Assisting customers in finding safety products that will meet their needs, and OSHA safety standards.
- Quoting pricing to customers, negotiating better pricing when necessary.
- Providing administrative support to outside sales staff.
0-5 years of experience
Answering main phone line and directing calls to appropriate personnel
- Greeting all visitors, students and faculty
- Scheduling client appts
- Daily cash handling
- Various data entry
- Assisting other departments with general paperwork and filing as needed
- Other duties as assigned
0-5 years of experience
- Make outbound calls to customers to verify satisfaction
- Respond to customer inquiries, resolve complaints with care and maintain documentation
- Provide customer service by sending emails, answer questions and responding to general request both internally and externally
- Schedule appointments, assist with collections, prepare reports, process accounts payable/receivables
- Organize and manage pending and recurring tasks and projects
0-5 years of experience
- Manage Inventory of both vehicles and mechanical parts
- Responsible for daily Inventory count of vehicles
- Responsible for all vehicles being certified
- Travel to varies car auctions for purchase of used vehicles
- Organize the daily/weekly scheduling of vehicle tows and repairs
- Provide assistance to disable vehicles through the company’s roadside assistance program
0-5 years of experience
- Delivered exceptional levels of customer satisfaction through excellent sales service
- Customer interaction management
- Accurate inventory analysis
- Itemized product audits
- Assist store manager with special projects
- Interdepartmental liaison
0-5 years of experience
- Greet the customer in a prompt and courteous manner
- Educate customers through product knowledge and demonstration
- Reinforce customer selections ( sale product)
- Prepares product
0-5 years of experience
- Customer Service on all incoming and out-going calls.
- Track paperwork for technicians.
- Manage and process the daily “Overage Report”.
- Office Administration & Analysis and research of problematic accounts.
0-5 years of experience
- Customer service, I spoke to customers about their car inquiry
- Invited them for a test drive to earn their business
- Discuss past visits
- Answered questions and advise them on the next step to be taken
6-10 years of experience
- Coordinate, organize, and maintain customer contracts and relations
- Create and maintain product warranty tracking logs
- Remotely investigate and troubleshoot various energy management systems
0-5 years of experience
- Effectively handles customer inquiries both telephonically and by email.
- Researches required information using available resources.
- Resolves customer issues through effective communication.
0-5 years of experience
- Respond to customer concerns via email and telephone
- Aid in resolving ongoing disputes
- Evaluate potential compensations, reimbursements, and other customer service gestures
0-5 years of experience
- Offering technical support to users for iOS and Desktop/Web apps
- Creating marketing content for website (landing pages, blog posts, web pages, etc.)
- Engaging with users on social media to promote our brand
- Editing newsletters/emails for grammar/content
- Data entry and research
- Recording and editing tutorial and promo videos via Camtasia
- Assisted Outreach Managers with sales process
- Extensive experience with Hubspot Sales and Marketing software
0-5 years of experience
- Handled Inbound/Outbound customer calls, questions, etc.
- Service coordinator for service department
- Accounts Payable, Weekly excel reports, etc
0-5 years of experience
- Answer inbound calls in a call center environment
- Process changes, certificates and payments
- Problem solve quickly, efficiently and without error
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[Customer Relations Specialist]
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
