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Customer Service Professional Resume Samples
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0-5 years of experience
Attracted potential customers by answering customers’ questions, and upselling
- Maintained customer records by updating account information
- Resolved product and service problems by researching customers’ complaints and following up to ensure satisfactory resolution
- Managed complex accounts and researched issues involving invoicing, order processing, tracking, and billing
- Designated as merger-related CSI (Customer Service Integration) team member and Safety Committee member
10+ years of experience
Responsible for providing quality customer service, make appropriate referrals, documenting information and providing follow-up.
- Responsible for defining terms of benefits and procedures for claims.
- Enhanced initial contact customer and other service providers, filtered complaints, and served as liaison both internal and externally.
- Responsible for the development and preparation of new cases, verifying claims, preparing correspondence, ensuring that payments were received and made in a timely fashion, and provided assistance to other staff members.
0-5 years of experience
Resolved difficult claims issues received through phone contact with providers state wide using problem solving and customer service skills.
- Responded to benefits questions accurately and correctly using research and customer service skills.
- Facilitated claims issue resolution from out of state members and providers according to company.
- Educated new and existing employees on company policy and claim research procedures, increasing departmental accuracy and preventing costly errors.
0-5 years of experience
- Dealt mainly with customers inquiries with the highest degree of courtesy and professionalism to resolve customer issues.
- Handled business transactions, setting appointments, Communicated with customers using web-based tools and demonstrated the associated proficiency in typing and grammar.
- Offered alternative solutions that were appropriate and performed other duties as assigned by management.
0-5 years of experience
Provided excellent customer service along with sales and support in a busy customer facing retail sales experience store. General daily activities included payment processing, drop box/mail payments, safe balancing, billing, technical support and general customer service related to cable TV, High Speed Internet, Digital Phone and IntelligentHome. Also scheduled trouble calls, started new services and transferred existing services utilizing ICOMS Cable Systems.
- Provided Billing and Technical support to customers who have questions about their bill, existing services or potential service enhancements
- Listened to the customers concerns and diffused frustration by providing the customer with options and solutions.
- Worked with customers in past due/soft disco status to negotiate a solution that enables uninterrupted services
- Developed a strong product and customer service knowledge base on a continuous basis to help drive sales and provide options and vale to the customers.
- Solid work experience, history and references.
0-5 years of experience
Answered inbound calls through CSM automated dialer
- Assisted customers by recommending promotions,
- Helped process plan changes and payments
- Took calls for fortune 500 company
- Received over 15 perfect tens on customer service surveys
0-5 years of experience
Customer Service Professional
- Processed orders, order statuses and provided consumers with information about various products
- Listened to consumer voice their concerns or opinions, provided answers and responses
- Became a part of the Ambassador Program – June 2014 – present
- Designated 1UP assistant for new hire class – February 2015
- Created new training PowerPoint for future new hire classes
6-10 years of experience
Provided insightful customer account management, including answering customer calls, addressing inquiries, and maintaining all customer data / information. Investigated inquires quotes / orders and provided information / feedback to clients over phone or in writing.
- Accountable for consistently maintaining an exemplary customer service record and meeting all company goals and expectations.
- Closely collaborated with key internal and external stakeholders regarding timely and accurate deliveries.
- Provided flawless management of customer relationships by successfully resolving complex / sensitive administrative issues and disputes and by providing exemplary customer care on a daily basis.
- Effectively utilized continuous process improvement work principles to ensure meeting and exceeding all customer requirements and company standards.
- Expertly handled wide variety of job responsibilities in a fast-paced work environment.
0-5 years of experience
- Handle negative impacts with customer experiences and strive to provide a workable solution
- Anticipate and correct customer needs with their credit card accounts
- Teach procedures and system to other individuals in order to enhance customer service
- Multitask with numerous systems and procedures
- Promoted to supervisor of the phone after 6 months of starting than later assigned additional duties of liaison between multiple departments for escalated customer issues.
6-10 years of experience
Insurance Customer Service Professional
- Review and interpret existing Trusts, Wills, Estates, Death Claims, and Divorce Decrees to execute requested document modifications.
- Daily communication with attorneys, legal department as well as clients/agents via email and phone correspondence to complete transactions.
- Knowledge of product/policy provisions and stipulations.
- Update clients Life Insurance policies on a day to day basis in request to beneficiary, ownership and name changes.
- Communicate closely with Banks in regards to Collateral Assignments adding or releasing on the clients policies.
- Outstanding contributor maintaining a minimum of 98% production and 100% quality requirement.
0-5 years of experience
- Remotely assisted customers in troubleshooting and diagnosing common telecommunication equipment failures.
- Assisted customers with common networking issues such as setting up WiFi, portforwarding, DOS documentation and mitigation.
- Escalated customer issues when standard procedures failed to resolve the situation.
- Set-up and scheduled repair calls when needed.
- Responded to customer inquiries regarding billing, establishing new services, outages, and new promotions.
- Received 6 awards for excellent customer service.
0-5 years of experience
Handle incoming and outgoing customer service calls
- Manage and track orders from quote to fulfillment
- Consistent top producer exceeding quotas; generated in revenue in a single month
- Asked to join the corporate team for largest orders within a month of seasonal hire
- Perform data entry within Microsoft Excel in regards to customer sales
0-5 years of experience
- Service delivery expert, speaking with customers daily in order to provide a product and excellent, efficient service
- Customer relations, assisting management in troubleshooting and resolving customer complaints
- Sales, romancing the product in order to provide a competitive sales advantage
- On boarding new hires
- Acting as liaison between Bertucci’s locations in order to pick up or deliver products or paperwork
10+ years of experience
Assist with interviewing and recruitment process. Mentor and assist with training of newly hired employees. Serve as a representative on the Continuous Quality Improvement Team. Respond to escalated customer and provider related issues
- Assist new employees with the “soft landing” process as they begin their new position out on the service floor.
- Lead brainstorming and quality improvement meetings on ways to improve quality, performance and office moral.
- Resolve escalated issues and/or complaints from unsatisfied members and/or providers.
- Provide feedback and recommendations on who may or may not be a good candidate for the position and why.
- Subject matter expert on member benefits during open enrollment period.
0-5 years of experience
- Facilitated over 80 inbound phone calls in high volume environment
- Educated, qualified and enrolled prospects into an appropriate plan that meets their healthcare needs
- Explained the features and benefits of plans available to consumers
- Navigated through multiple system applications to fulfill caller requests, update caller information, create leads for the field sales team, and research caller status inquiries
0-5 years of experience
- Assist scheduled client and to assigned Tax Pro
- Process Walk in client, answer phone inquiries and scheduling
- File all customer documents and returns ensuring confidentially
- Process payments and balance receipts for daily transactions
0-5 years of experience
Resolve and Service moderately incoming inquiries requiring personalized service through telephone or written communication which meet or exceed client’s time and quality expectations
- Liaison between customers and dealers for title and lien releases by verifying funded accounts
- Process inquiries by proceeding through appropriate work flows determined by questioning and listening
- Responsible for resolving moderately complex financial and non-financial customer inquiries
- Focus on understanding the firm’s service policies, systems, legal compliance regulations, products and services to aid while servicing clients
- Process loan payments
6-10 years of experience
Handled a high volume of incoming and outgoing calls to customers throughout the state of New Jersey
- Responded to billing and service gas and electric inquiries
- Utilized problem solving skills to troubleshoot issues with gas and electric services
- Generated service orders for all necessary customer repair needs
- Created new service accounts as well as scheduled the transfer of services for existing customers
- Terminated service accounts based on customer request
- Served as a liaison for communications between customers and other departments within the company
- Served as a team lead by assisting fellow co-workers with customer issues when supervisors were not available
- Assisted training department with new hire development by performing on the job training
- Served as a Health and Safety chairman and representative for the call center
0-5 years of experience
- Received and interpreted verbal customer inquiries and/or complaints via telephone and responded to customer verbally using PC while performing searches and account maintenance to customer accounts according to established department policy.
- Determined the best method to assist customer and resolve problems to ensure customer satisfaction, according to department guidelines and/or client specifications.
- Utilized and established opportunities to offer and promote magazine and catalog products to customers when appropriate in order to achieve up-sells and/or cross-sells; within company targeted call times.
- Read, interpreted, and maintained current information on client specific data by utilizing various resources including publisher screens, voicemail, memos and websites.
- Displayed friendly, courteous, cooperative and professional behavior to all levels of employees, vendors, clients and customers in a team environment.
- Informed management of complaint trends, distributions problems and/or feedback from customers.
- Completed daily tally sheets to account for productivity.
- Maintained confidentiality of [company name] and its clients’ proprietary information.
- Reacted professionally to change and remained productive,
- Continually performed and met performance standards of this position.
0-5 years of experience
- Greet client with a friendly and positive attitude and refer them to the appropriate person.
- Keep records of client interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Helped with client by providing information about products or services. Making or canceling appointments.
- Provide clients with charges for services requested and collected payments. Helped with closing day paperwork including preparing deposit.
- Refer unresolved client grievances to appropriate departments for further investigation.
- Solicit sales of new or additional services or products.
10+ years of experience
I have served as a liaison between [company name] and customers in the Customer Service department for 10 years now.
- I am currently an Email Customer Service Agent. I respond professionally and courteously via email to the inquiries and the needs of our customers.
- Before I was an Email Agent, I was a Customer Service Professional, who assisted our customers primarily over the phone.
- My peers look to me for guidance on many issues with which I am always happy to assist. I also do my best to ensure that they know how to find the answer in the future and not just provide the answer.
- I believe that engagement is an important part of being an employee. I participate in as many team activities as I can, including the Office Olympics and numerous Corhole Tournaments.
- To successfully assist our customers, teamwork and knowing your peers are very important aspects. Focusing on our customers is our ultimate goal and I believe that being engaged is essential to this goal.
0-5 years of experience
Provides accurate information to the customer in a professional courteous manner while efficiently explain current products and policies to the customers understanding.
- Takes every step possible to answer the customer’s questions or to solve the problem during the call, without transferring the customer.
- Follows departmental policies and procedures, particularly in regards to customer confidentiality
- Effectively uses computer systems for tracking, information gathering, and/or troubleshooting
- Continually learning and developing knowledge of bank products and services
- Demand Deposit Skilled
- Deposit Simplification Tier
- Lending Trained ; Installment loans, Flex lines, and also Mortgages
0-5 years of experience
- Work with, responsible for more than 3,800 individual and corporate accounts.
- Support sales reps in opening new accounts and upgrading existing service.
- Quickly and effectively solve customer challenges.
- Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
0-5 years of experience
Customer Service Professional
- Managed customer’s accounts
- Supervised floor when needed
- Handled escalation calls and upper level inquires
- Multiple awards for excelling as an agent
0-5 years of experience
- Assisted Member and Provider Stakeholders with claims, benefits, and eligibility inquiries.
- Helped customers with one call resolutions by fixing their issues, researching the issue and getting it to the proper contacts.
- Process Service request inventory.
- Work Commercial and State Custer Service Professional
- Work on a Pilot Team where I work mainly with Commercial and State Providers.
- Worked on a Group with other members from different departments to come to a common agreement on issues that were affecting the customer service area.
0-5 years of experience
Operate cash register and assist customers when needed
- Follow company policies and procedures regarding cash register performance
- Maintain customer/patient confidentiality
- Perform day-to-day operations in the store that include stocking, assisting customers, and pricing merchandise.
- Assist Pharmacy personnel when needed
- Provide child care for children ranging in age from 3-12
- Supervise children, prepare and serve meals, entertain children with activities, and take care of their basic needs.
- Assist with homework
0-5 years of experience
Customer Service Professional
- Answer incoming call in call center from providers, doctor’s offices and members concerning insurance eligibility and benefits
- Authorization of procedures
- Verify claims and payments received
- All aspects of customer service in a call center environment
0-5 years of experience
- Maintain phones, faxing and other office equipment on a daily basis.
- Assist customers with their financial accounts over the phone
- Verify customer’s identity and apply discretion and proper security measure on handling confidential and sensitive information.
- Responsible for all office functions on a daily basis as well as delivering excellent customer service.
- Collect, compile, prepare and maintain reports, files, records and data as required by law.
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
