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Front Office Assistant Resume Samples
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0-5 years of experience
Manage the office for a high-volume business office. Handle all administrative tasks including customer service, workflow, and scheduling. Collaborate with the office staff to define policies and practices.
- Developed a process that ensured the timely and accurate filing and verification of automobile titles. This timely and accurate process helped make Manheim the preferred auto auction in the state of Utah.
- Took the leadership to organize the office into a high efficient workplace.
- Implemented best practices in tracking supplier and customer invoices. This resulted in lower office operating costs.
- In order to improve office operations, created standard forms in Microsoft Word.
- Managed the company’s entire inventory of purchased and sold automobiles. Improved inventory accuracy.
0-5 years of experience
Handle patient services by greeting, check in, handle financial transactions, and maintain patient files in Vetstreet software.
- Answering a multi-line phone system to assist clients with appointments, questions, and taking detailed messages.
- Assisted Technicians and Doctors when needed and helped with lab cleaning and running blood and fecal samples.
- Learned proper handling of animals of all kinds and temperaments to keep employees safe.
- Assisting the Veterinarians with surgeries. Duties include sedation, intubation, and monitoring patient vitals during recovery.
0-5 years of experience
Greeted patients and ascertained reason for visit, obtaining symptoms and medical histories.
- Answered telephone calls in a timely and professional manner, utilizing excellent telephone etiquette.
- Maintained and update filing, inventor, mailing and database systems, both manually and on computer.
- Reviewed files, records, and other documents to obtain information to effectively respond to company and customer requests.
- Prepared patients, examination rooms and equipment for exams.
- Interviewed and charted patients. Took and charted vital signs.
- Stocked rooms with proper supplies and maintained a safe and clean work area.
0-5 years of experience
Serves as a scheduling/reservation specialist for New and Undergraduate student Orientation
- Received calls, directed calls, retrieved and distributed voicemail messages
- Responded to inquiries concerning policies, procedures and requirements, resolved routine and complex problems
- Reviewed forms and updated spreadsheets to ensure accuracy, edited student organization and departmental publications to meet posting policy approval
- Prepared information and materials for Supervisor on student Orientation and Events
- Set appointments for staff and students, maintained database on variety of student information
- Prepared meeting minutes, intercepted and distributed department mail and packages
- Provided a variety of administrative support to office staff and other creative assistance as needed
0-5 years of experience
Greeted patients, ascertained reason for visit, and verified patient insurance.
- Interviewed patients to collect information for chart and insurance filings.
- Answered telephone and directed calls to the appropriate staff and/or recorded messages.
- Requested medical records from other sources, scanned the records into the computer database and into patient charts.
- Checked out patients and collected co-pay fees.
0-5 years of experience
Greeted patients, answered phones, filed lab reports and medical records
- Collected co-payments, performed charge entries and utilized multi computerized scheduling programs
- Scheduled office visits, prepared patient charts, efficiently taking messages and acting as liaison between patient and physician
- Handled patient registration, verified all patient information and obtained necessary medical records prior to office visit
- Scheduled radiology exams, contacted the insurance companies; verified member eligibility and obtained prior authorizations for all diagnostic and nuclear medicine testings
0-5 years of experience
Assisted medical personnel in the planning, evaluation, and delivery of patient care.
- Obtain specimens, weights, and vital signs of patients.
- Perform initial assessment, charting, and ordering of lab work as necessary
- Facilitated and documented care for patients from the age of infant to 26 years of age.
- Assisted medical staff and physicians in the preparation of physical exams and non-surgical procedures.
- Conducted urine pregnancy test, urinalysis, and strep tests.
- Perform duties of the front office, triage, scheduling and confirming appointments, verification of insurance, preparation and filing of charts.
0-5 years of experience
Greeted and registered 130 to 170 patients daily, verified their insurance and demographic information, created patient charts and printed past medical histories for the physicians
- Assisted patients with insurance documentation and billing questions
- Collected patient co-pays plus processed past due billing charges
- Ran nightly reports and balanced $2,000 plus per night including cash, checks and credit card payments
- Ran reports and maintained patient database, returned patient phone calls
- Opened and closed office each day by activating the security system along with maintaining the reception area
- Trained new employees
- Knowledge of ICD-9CM and CPT-4 and medical terminology
0-5 years of experience
- Efficiently managed front desk by checking in/out patients; utilized Medical Manager to handle scheduling and Medisoft for posting payments and charges.
- Verified Commercial, Medicare and Medicaid insurances for co-pays, deductibles and co-insurances.
- Redesigned and reformatted new and established patients forms.
- Reorganized important documents in front office for easier access so practice runs smoothly.
- Developed and implemented new policy changes for OB/GYN practice.
- Assisted in recruiting a new company for the billing department and purging old medical charts.
0-5 years of experience
Directed calls to appropriate individuals and departments.
- Screened all visitors and directed them to the correct employee or office
- Organized all new hire, security, and temporary paper work.
- Maintained a clean reception area, including lounge and associated areas
- Opened and properly distributed incoming mail.
- Managed office supplies, vendors, organization and up keep.
0-5 years of experience
As a front office manager it was my goal to maintain the highest standards in regards to patient care and treatment. Maintaining a friendly, sterilized, proficient office for patients, and keeping work a positive work environment.
- 70% of patients returned for six months recalls
- 90% of Insurance claim issues resolved
- Voted Most Helpful office Staff Member Instructed patients on Proper Oral Hygiene
0-5 years of experience
- Verified insurance eligibility via phone and the Internet and completed initial billing.
- Managed forms communication with patients and insurance companies. Reviewed and reconciled incident report evidence of benefits.
- Answered a five multi-line telephone system, organized, and prepared outgoing mail/bills/documents.
- Facilitated patient appointments consultations and scheduling.
0-5 years of experience
- Managed and maintained referrals/authorizations/pre-certifications for in-office,
- Conducted research, screening and interviewing of subjects, analyzed and wrote out evaluations for compliance of study protocols of clinical studies/trials;
- Facilitated communication among medical professionals, patients and research
- Performed front office administration, patient scheduling, handling phone calls,
- Cross trained to cover/rotate in other positions-insurance verification/eligibility and surgery coordination.
0-5 years of experience
Mentored, trained and supervised 30 employees
- Participated in management operation meetings and coordinated front office meetings
- Proposed and executed new standards and procedures
- Oversaw monthly inventory, supply ordering and invoices
- Constantly met various deadlines and goals
- Corresponded to a high volume of phone calls and emails from guests and co-workers
0-5 years of experience
Completed 72 hours of experience in [company name] as Medical Front Office assistant externship completed.
- Generated PR-2; initial reports for new patients, scheduled & confirm appointments.
- Answered telephone; operate office equipment.
- Assisted in the back office with patients’ therapy.
- Translated for providers and assisted patients with completing medical forms.
0-5 years of experience
Assisted customers with questions and concerns in regards to their office visits.
- Verified all patients insurance and balances prior to their scheduled appointments.
- Called & Collected past due balances on patient accounts.
- Ordered office supplies, completed referrals, and assisted at front desk.
0-5 years of experience
Handled inquiries by phone, in writing, and in person
- Researched information on databases
- Filed documents, produced and sent letters, sorted, recorded and distributed mail
- Updated computerized and clerical records
- Greeted and assisted visitors
Front Office Assistant Duties and Responsibilities
The daily tasks front office assistants are required to perform vary depending on the type of office they’re in, the main clientele being served, and the number of staff members who work in the office. However, there are many core duties associated with this job that are universal to all front office assistants:
Answer Phones Front office assistants assist the receptionist with answering incoming phone calls.
Schedule Appointments Front office assistants schedule appointments as requested.
Sort Mail Front office assistants sort incoming mail so it can be given to the proper recipient. This includes keeping outgoing mail organized and getting it ready to be sent out.
Route Calls Front office assistants route calls to the appropriate individual or department as needed.
Greet Clients Front office assistants greet incoming clients, patients, or customers as they enter the office.
Listen to Voicemail Front office assistants listen to office voicemail and make notes to record the pertinent information from these messages.
Clerical Tasks Front office assistants perform a variety of clerical tasks, such as filing, copying, and organizing paperwork.
Maintain Inventory Front office assistants maintain the office inventory, restocking items and making note of inventory shortages when needed.
Maintain Work Area Front office assistants keep their work areas clean and neat at all times.
Front Office Assistant Skills and Qualifications
Front office assistants greet customers and assist in a variety of office tasks. Offices look for front office assistants who have the right skills to succeed in this job:
- Customer service – because of their position in the office, front office assistants interact frequently with clients
- Computer skills – front office assistants use software programs to manage scheduling, enter information into digital files, and create various office documents
- Attention to detail – to maintain files, keep work areas clean, and take detailed phone messages
- Communication – front office assistants work in a team-oriented environment
- Multi-tasking – front office assistants perform a variety of duties at once while answering phones and greeting customers
Front Office Assistant Education and Training
Many offices require front office assistants to have a GED or high school diploma. Candidates who have previous work history in customer service and/or office environments can stand out to employers, but past training and education are not typically required for this entry-level job. Paid training is provided to front office assistants for a period of time that varies by employer. During training, front office assistants work closely with the office manager while they learn how to perform their required tasks.
Front Office Assistant Salary and Outlook
The Bureau of Labor Statistics (BLS) shows that secretaries and administrative assistants earned $37,870 median income annually, $18.21 hourly, in 2017. These professionals occupied almost four million jobs in 2016. The BLS estimates that jobs for secretaries and administrative assistants will decline by 5 percent from 2016 to 2026. Secretaries and administrative assistants perform , typically in office environments. They organize files, schedule appointments, prepare documents, and support other staff members, performing all the same duties as front office assistants. In many companies, the three job titles are interchangeable. PayScale data shows that front office assistants earned a median hourly salary of $13.13. Full-time front office assistants usually receive basic insurance coverage from employers that includes health, dental, and vision benefits. Some employers provide life insurance and retirement packages. Paid vacation and sick days are typically offered to the majority of front office assistants. Some employers also offer additional job perks, such as free coffee, wellness program enrollment, and free parking. Part-time front office assistants do not typically receive benefits.
Helpful Resources
Use these helpful resources to find job openings for front office assistants, learn workplace techniques, and browse educational tools to succeed in this career:
American Society of Administrative Professionals – This website for front office assistants and other administrative professionals has free webinars, information about certification programs, job openings, and other professional resources.
Administrative Assistant’s and Secretary’s Handbook – Learn techniques for managing phones, scheduling, using computer software, and doing all the tasks that secretaries, administrative assistants, and front office assistants need to know with this handbook.
The Association of Executive and Administrative Professionals – Find seminars, look for job opportunities, and explore education resources for administrative professionals of all kinds at this website.
The Valuable Office Professional – Learn the best way to establish and maintain a good working relationship with the boss in this book for office professionals.
Careers: Corporate Secretary – Written in simple, straightforward language, this book explores the ins and outs of being a
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
