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Guest Relation Officer Resume Samples
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0-5 years of experience
Handled VIP amenities and arrivals, messaging and guest relations.
- Received and handled guests’ complaints and coordinated with Duty Manager to resolve issues.
- Ensured room availability to maximize occupancy.
- Identified opportunities to upgrade customer service with latest technology.
- Ensured a high level of customer service was consistently maintained.
- Supervised, oriented and coached staff to ensure the completion of required tasks.
0-5 years of experience
Handled VIP amenities and arrivals, messaging and guest relations.
- Received and handled guests’ complaints and coordinated with Duty Manager to resolve
- Ensured room availability to maximize occupancy
- Maintained positive relations with other staff and departments.
0-5 years of experience
- Responded promptly and solved the queries and requests of clients and guests to maintained high satisfaction rate
- Arranged customized service for guests, which includes communicating the guest details and logistics in a clear, detailed, and timely manner
- Coordinated with the requests of guests to other departments such as housekeeping and concierge
0-5 years of experience
Responsible for all executive guests including checking in, checking out, booking.
- Answer guests phone calls in a nice courteous manner, handling their demands and concerns.
- Inspecting tower rooms.
- Concierge service, ticket issuing and confirmation, accommodation, transportation sightseeing and restaurant reservation for the volume of 160 rooms and suites.
- Handling guest inquiries in a courteous and efficient manner and report guest complaints to supervisors if no immediate solution could be found and assure follow up with guests.
- Fully conversant with all services and facilities offered by the hotel.
0-5 years of experience
Creating a pleasant atmosphere for guests while accommodating at the facility.
- Performing the tasks of responding to the queries and request of guests and clients.
- Handling the responsibilities of managing guest relation activities of the organization.
- Coordinating with the request of guest to other departments like housekeeping and pantry.
- Performing the tasks of attending as well as answering incoming and outgoing call.
- Transferring respective calls to the concerned person of the departments.
0-5 years of experience
Assistance to the guest relating all Hotel matters
- Daily Front Office procedures; Assigning guests rooms, sending flowers and fruit baskets, printing and sending of welcome letters, communication with the guests, handling guests complaints,
- Supervising of Front Office operations, assistance to MOD (Manager on Duty) in handling all the daily activities, rate confirmations for the guest, special treatment for VIP
- Operation of Check-in and accommodating the guest
- Cashier operations: posting room and F&B outlets charges, settling the bill, everyday communication with Accounts department regarding corporate guests bills and methods of payment
- Everyday communication with the guests
- Telephone contacts and negotiations, reconfirmation of the guest’s tickets, up-selling,
0-5 years of experience
Greeting guests at lobby, helping at the front desk during arrival and departure
- curtsey calls, room inspections
- answering the Guests complaints and needs, following repeater guests during the stay
- Follow up VIP guests, guest’s birthdays, guest’s special requests.
0-5 years of experience
Greet guest/client promptly and professionally
- Handle inbound/outbound phone traffic efficiently
- Responsible for creating, editing and cancelling reservation
- Accountable in handling guest/client and companies’ account
- Assist in troubleshooting computer and network predicament
- Help perform night audit and oversee the safety and security of the hotel, as well as manage any enquiries punctually and effectively
0-5 years of experience
Assist guests efficiently and courteously.
- Carry out all front office related functions of allocating rooms for the arriving groups and check them in the hotel’s system.
- Ensure the hotel guests are having quality services and resolve their complaints.
- Sustain courteous attitude and professional appearance.
0-5 years of experience
- Assist the Front Office Manager with the supervision of the front office staff, from maintaining proper cash control to guest service standards on a day-to-day basis
- Attend to Guests’ enquiries, requests, complaints and compliments
- Monitor departmental costs to ensure performance against budget
- Ensure proper training and procedures are in place to ensure provision of quality services
- Attend to crisis or emergency situations and perform service recovery
- Record the details of events in Duty Manager Log Book and to take necessary actions
- Supervises Reception personnel to ensure optimum occupancy and average room rate for purpose of maximizing revenue.
- Monitors Front Office personnel to ensure guests receive warm attention and personal recognition.
- Informs other operating departments, notably Housekeeping of all Front Office matters that concerns them.
- Display a high degree of professionalism and integrity as befitting a member of management.
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[Guest Relation Officer]
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
