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Helpdesk Engineer Resume Samples
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0-5 years of experience
- Answering phone calls and creating work ticket for my fellow engineers, using Connect wise ticketing system, also troubleshooting issues that the end users are having.
- Installing programs such as Adobe Reader DC, other PDF programs.
- Running computer safe guards, Malwarebytes, Disk defrag, and disk cleanup.
- Troubleshoot Issues with Outlook 2007, 2010, 365
- Installing printers and troubleshooting issues with printers.
- Provide end users with a positive interaction.
0-5 years of experience
Assisted customers with password resets.
- Remotely access user’s machines and assist with troubleshooting and virus/malware repair.
- Contact manufacturer technical support to create tickets for problems that needed escalated.
- Answered phones on a multi-line system with a que and entered tickets into ticketing system.
0-5 years of experience
- Managed service support for 40+ small to mid-size companies
- New hardware setup and deployment
- New user configurations in Active Directory and Exchange
- Network monitoring and troubleshooting
- Antivirus monitoring and troubleshooting
- Software installs, troubleshooting, and patching
- Management and troubleshooting of a full Apple environment
0-5 years of experience
- Responds to requests for technical assistance in person, via phone and email.
- Diagnose and resolve technical hardware and software issues such as PC issue, application and email issues.
- Responds to password reset request and network account lockouts issues.
- Responsible for loading and unloading of daily, weekly and monthly backup tapes in NTU data centers.
- Perform basic troubleshooting on servers with regards to issue related to data backup and loading errors.
- Responsible for checking network system audit logs on a daily basis and escalate abnormal activities to admin
- Monitor network connectivity (Wired and Wireless) within NTU campus.
- Log all tickets and escalate to appropriate administrators in case of network outage and downtime.
0-5 years of experience
- Provide global end-user support for internal employees
- New hire onboarding and offboarding
- Mac OSX repairs, upgrades, and troubleshooting
- Github, Box, Casper, Crashplan, vSphere, Cisco Webex Administration
- Day-to-day support
- VOIP, DHCP, DNS, VPN
- Assisted with two office relocations and build-ups
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Helpdesk Engineer
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
