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Customer Service Manager Resume Samples
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0-5 years of experience
Completed 3 vehicle maintenance courses enhancing my expertise of global deicers, 60K cargo loaders, and hybrid vehicles, while completing an additional 256 hours of class earning 8 credits towards Associates Degree.
- Inspected, maintained and repaired 385 general and special purpose vehicles and equipment valued in excess of $60M.
- Filled a two week manager position leading 9 technicians, fixing over 327 work order services, reaching a 92.4% mission capable rate, highest in 4 years.
- Volunteered over 60 hours to local programs, cleanup crews and businesses.
- Received highest rating possible on all 4 performance reports of military career.
- Awarded the Air Force Achievement Medal for meritorious work.
6-10 years of experience
Assisted in the daily operations of a fee based program for 142 children ages 6 weeks-12 years
- Contacted potential families and followed up on center visits
- Followed all local and state childcare regulations to ensure a safe environment for families
- Coordinated company trainings as directed by Executive Director
- Developed and implemented company forms and best practices
0-5 years of experience
Lead team of 32 customer service and solutions representatives
- Achieved “Best in Quest” recognition for all corporate metrics including First Call Resolution, Average Speed of Answer, Call Quality, Capture Rate and Service Factor
- Established individual productivity and quality metrics to compliment corporate-specific metrics
- Created and implemented competitive customer service program (Fantasy Customer Service) which resulted in improved employee engagement and customer satisfaction scores
- Successfully integrated dispatch into customer service from logistics
- Successfully collaborated with the sales department for client on-boarding and training in-services for clients, resulting in more effective and efficient on-boarding and improved client satisfaction and loyalty
0-5 years of experience
Daily interaction with Sales Team, Customer Service Team and Buyers to ensure customer needs are implemented and met
- Participated in Key Cross Functional Meetings as the representative for the Sales / Customer Service Department to discuss goals and future growth for customer accounts
- Trained all Sales / Customer Service team members on the companies Operating System Microsoft Dynamics AX
- Coordinated and Processed all New Customer / Vendor paperwork for internal functions as well as customer requirements
- Organized companywide Customer Kickoff meetings to ensure flawless execution of all new Customer or Programs
- Managed Discontinued Items Process and Coordinated all Closeout Sales for the company
0-5 years of experience
Responsible for the management of customer service desk, cashiers, greeters, cart staff, and money center.
- Fulfilled the transactions of register overrides and loans.
- Scheduled breaks and lunch hours for cashiers, adjusted schedules as needed.
- Delegated maintenance/cleanliness responsibilities of register area.
- Resolved customer complaints and addressed concerns with employees.
- Provided input regarding employees to management for regular reviews.
0-5 years of experience
Initiated new marketing tools such as social media, video content, public relations services, tradeshows and events to further the reach of the company.
- Strategized long and short term goals for business development tactics.
- Monitored and maintained brand image through business model change.
- Researched and compiled prospect lists for five person sales team.
- Managed a customer service team that encompasses logistics support, auditing duties, data analysis, and customer complaints.
- Developed procedures to ensure that all customers are receiving the data they request in a timely and efficient manner through their sales person
- Prepared and executed all media tours including The Wall Street Journal, NPR and Newsweek.
0-5 years of experience
Ensured accurate cash management which included verifying/overriding voids, approving discounts, monitoring daily cash drawer drops, and restocking employee cash drawers
- Provided backup assistance as needed for all front-end employees
- Handled all escalated customer issues by working toward a win-win solution for both the store and the customer
- Trained associates regarding company policies and task-specific requirements to successfully complete their job
- Facilitated scheduling and managed the daily activities for up to 60 employees
- Monitored store traffic and opened additional cash registered when needed
- Executed customer returns and exchanges
- Answered 30-50 telephone inquiries per shift using a multi-line phone system
- Balanced cash registers, daily cash receipts and completed required paperwork prior to the end of each shift
- Offered alternatives to customer returns in an effort to reduce store return levels
- Assisted customers with merchandise location by calling other stores
6-10 years of experience
Supervising cashiers and courtesy clerks
- Produced weekly work schedule to meet business needs while controlling labor costs
- Hired employees and arranged for training and orientation
- Maintained cashier productivity
- Mentored and developed management trainees to prepare for promotion
- Responsible for store safety conditions and cleanliness
0-5 years of experience
Developed a claims process in regards to what information was needed for each claim.
- Created an outlet for customers to contact that would get them directly in touch with a claims specialist.
- Developed a process that on each claim our suppliers would receive a chargeback if supplier was at fault.
- Ran weekly meetings involving each claim for the week and how the problems would be corrected.
- Handled from start to finish every big claim that was received from contacting customer to final solution internally and with the customer.
- Made final decision on every claim and reviewed weekly with finance director
0-5 years of experience
- Supervised and assigned duties to workers and scheduled break periods
- Listened and resolved customer complaints
- Examined returned merchandise and determined proper procedure as per company policies
- Processed monetary transactions utilizing internal electronic and computerized systems
- Performed basic accounting and bookkeeping procedures
- Working with team members to achieve departmental sales goals, while providing quality customer service
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Customer Service Manager
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
