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Customer Service Officer Resume Samples
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10+ years of experience
Managed a data entry/cash reconciling units with 18-25 employees. Provided support to Corporate Banking Services in the areas of sales, start-ups, training, and problem resolutions.
- Reduced overall operating expenses by 9% over previous year.
- Created work flow improvements that allowed transition to a two shift operation (with two managers) into a one shift operation (with one manager), resulting in annual savings of $32,184.00.
- Managed relocation of cash reconciling unit resulting in 50% fewer employees accepting severance packages.
- Communicated with Operations, Armored Courier Services, Account Administration, and Corporate Customers.
- Audited and reconciled customer analysis charges, resulting in the retention of a $200,000 monthly depository customers.
- Conducted over 35 annual forms and procedures training sessions to corporate customers, which improved Bank of America’s ability to provide quality service to the customer.
0-5 years of experience
Assisted customer service manager with overseeing all aspects of day-to-day branch operations.
- Managed and negotiated current/new accounts.
- Developed and administered new operation processes.
- Organized and processed account receivables.
- Monitored computer application and answered telephone calls.
- Developed communication skills while working with customer.
0-5 years of experience
Designed technical proposals and inception reports.
- Identified and implemented operational opportunities and standard procedures.
- Involved in the development of the organizations’ customer service improvements.
- Facilitated and coordinated trainings to employees on marketing and customer service.
- Participated in different workshops and professional seminars.
- Gathered and documented best practices and delivered significant case stories.
- Involved in marketing and customer research works.
6-10 years of experience
Consistently meet sales targets due to excellent customer service, follow up, and professionalism.
- Marketed specific products and services by targeting needs of current and potential clients.
- Managed money effectively and reported transactions in personal records and company database.
- Oversaw various shipping processes, ensuring orders were accurately filled, and sent out on time.
0-5 years of experience
- Managed transactions including new accounts, customer service and operations
- Oversaw customer service functions and resolved problems within authority range
- Acquired and retained clients through positive and efficient customer service
- Assisted managers with various assigned tasks and trained new Tellers
- Service and retain accounts and identify opportunities to cross-sell products and services
0-5 years of experience
Solved customer problems in a fast-paced bank environment by responding to an average of 100 customer enquiries per day via telephone and in person
- Tracked customer experience metrics and ensured that customers received excellent service
- Provided all customers with a great customer experience by listening, answering their questions and setting up appointments when needed
- Scheduled customer appointments when necessary
- Effectively managed time to improve overall customer experience
- Liaised with sales and marketing departments to provide customer trends and reports
- Effectively used in-house Customer Relationship Management software to serve customers better and faster with minimal errors
- Handled cash deposits and withdrawals in an accurate and professional manner
10+ years of experience
Supervised daily branch operation and overseeing lending, trained customer service representative tellers.
- Developed and implemented internal strategic on sales plans.
- Made calls upon existing as well as prospective customers to expand or establish business relationship and/or ensure customers’ overall satisfaction with the Bank.
- Handled customer problems or complaints in absence of the Branch Manager and/or Assistant Branch Manager.
- Continually reviewed current events within the community for the purpose of seeking new opportunities for the Bank.
- Ensured that proper lobby signs, mandated by the Bank and/or regulatory agencies are on display at all times and that they are upgraded when necessary.
0-5 years of experience
- Managed all daily operations of the Upland Northwest Office.
- Received top performing branch status each year during my tenure.
- Mentored CSRs to enable them to achieve both their operational and sales goals.
0-5 years of experience
Provided customer service in person and over the phone.
- Promoted new products and services to the customers.
- Prepared documentation and categorized foreign currencies.
- Oversaw the control of cash flow and bank keys.
- Represented the bank at the check processing center.
- Conducted activities related to balancing the main reserve safe.
0-5 years of experience
- Supervised branch overflow and processed various operational reports such as Remote Capture Deposit, NSF and other.
- Cross-sold banking services and products.
- Responsible for hiring, performance reviews, counseling and other human resource management.
- Performed monthly certifications.
- Managed all daily branch operations, including opening and closing of the branch, implementing and maintaining policies and procedures, ensuring compliance with federal banking regulations, customer contact and conflict resolution.
- Prepared and processed expense reports monthly.
- Communicated, negotiated and problem solved effectively in a variety of settings at all levels.
0-5 years of experience
- Member/Customer service and cash handling
- Assessed member needs, marketed pertinent services and products
- Opened savings, checking and certificate accounts
- Prepared consumer loans both secured and unsecured
- Monitored memberships for delinquent loans and negative balances
10+ years of experience
- Handled customer inquiries, complaints, billing questions, payment extensions and service requests.
- Managed a high-volume workload within a deadline driven environment with speed, accuracy and professionalism.
- Responded to and clarified customers’ questions and concerns regarding their bills
- Researched and updated customers’ accounts
- Collected and processed customers’ payments correctly and in a timely manner
- Assisted with the efficient and courteous transfer of calls to the appropriate personnel when needed to promote a team approach to serving customers
0-5 years of experience
Interviewed and selected prospective clients.
- Received and screened applications for clients migrating to Canada, Australia & U.K.
- Coordinated with embassies, consulates, lawyers, and investment authorities.
- Handled correspondence through different means and maintained confidential files.
- Established reputation for outstanding customer service.
0-5 years of experience
Supervised 5 Customer Service Officers
- Viewed various daily reports, settled NSF report, approve new accounts, teller overrides, and customer transactions.
- Prepared weekly staff schedule.
- Oversaw staff adherence to branch security and cash control.
- Performed staff evaluations.
- Cross-sold bank products and services to expand relationships and support branch deposit growth goals.
0-5 years of experience
- Independent Agent licensed to sell home and auto insurance on behalf of [company name]
- Spokesperson for [company name] for various event promotions to promote credit cards and banking services
- Top PT Sales Person and implemented action plans that promoted sales growth by providing on-site services for customers
0-5 years of experience
Trained new hires in all aspects of various systems; encouraged trainees to minimize errors, systematically taught techniques to insure high productivity and meet company goals
- Managed the vault cash flow, including distribution of cash, balancing daily accounts and procurement and return of excess cash to federal reserve agency
- Gained expertise in assisting customers with merchant accounts and other financial services
- Applied skills in cross-selling bank products and services, and in managing inquiries for new and existing customers
0-5 years of experience
Supervised the customer service department: accounts opening and credit card management.
- Coordinated between the management and customer service department.
- Organized department’s reports and journals.
- Administrated bank transactions and transfers.
0-5 years of experience
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
- Offered exceptional customer service to differentiate and promote the company brand.
- Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
- Built customer confidence by actively listening to their concerns and giving appropriate feedback.
- Completed floor replenishment to guarantee size availability and promote customer satisfaction.
- Processed shipments and maintained organized stock shelve
- Operated cash register to process cash, check and credit card transactions
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices
- Processed an average of 320 transactions each day in a timely manner.
- Won the best team player award
- Increased the numbers of first-time customers by 63% by making 60 cold calls per call
0-5 years of experience
- Attended to customer request in banking hall.
- Developed strong enduring relationships with existing and potential clients with the specific purpose of deepening relationships, resolving issues, identifying opportunities and managing crises.
- Facilitated the opening of several new personal accounts through excellent customer service
- Rectified customer issues with the banks E – products
- Ensured Network connectivity on ATM machine
0-5 years of experience
- Responsible for the preparation of remittance in settlements.
- Reconciled relevant suspense accounts.
- Processed corporate drafts and telegraphic transfers at the request of corporate customers.
- Served as a liaison between customers and receiving banks for swift message queries and settlements of collections.
- Prepared Swift messages.
0-5 years of experience
- Assisted members with various loan applications including car, personal, Christmas and credit lines.
- Verified member’s credit status through credit reports.
- Processed deposits, withdrawals and loan payments for members.
- Accurately verified cash transactions and balanced cash draw at the end of each workday.
0-5 years of experience
- Team Leader of an 11-person team.
- Managed a customer base across various product lines, which included corporate cash letters, lockbox, disbursements, wire transfers, and ACH.
- Responsible for the implementation and management of all bilingual accounts in Mexico.
- Provided effective and timely solutions to domestic and international customer inquiries.
- Practiced versatility by assisting team members in their absence and during peak volume periods.
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Customer Service Officer
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
