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PBX Operator Resume Samples
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10+ years of experience
Resolved angry callers complaints and inquiries resulting in exemplary yearly reviews.
- Created, updated and distributed the company directory to all departments.
- Maintained a high volume workload independently.
- Functioned as the emergency on-call person for all scheduling conflicts.
- Installed by management as the primary mentor and trainer for new employees.
- Helped the company attain the highest possible customer service ratings as determined by JCAHO Joint Commission, earning 100% in communication, problem resolution and politeness.
10+ years of experience
Resolved angry caller’s complaints and inquiries resulting in exemplary yearly reviews.
- Created, updated and distributed the company directory to all departments.
- Maintained a high volume workload independently.
- Handled an extremely high volume of 700-1000 calls per day.
- Functioned as the emergency on-call person for all scheduling conflicts.
- Installed by management as the primary mentor and trainer for new employees.
- Helped the company attain the highest possible customer service ratings as determined by JCAHO Joint Commission, earning 100% in communication, problem resolution and politeness.
0-5 years of experience
Operated telephones switchboard station in order to answer up to 50 or more calls per shift
- Processed up to 15 or more guest request for wake up calls
- Advised guest of any message (e.g., voicemail, mail, faxes) received for them, and send to room if required
- Answered, recorded, and processed all guest calls up to 50 or more per shift
0-5 years of experience
Operate switchboard by receiving incoming calls from potential and in house guests.
- Schedule and give wakeup calls.
- Operated and maintained an open line of communication via two-way radio with department heads.
- Organized and arranged paper work for night auditor.
- Knowledgeable and Operated Microsoft Word, Microsoft Excel and other Windows Software along with various office equipment within an executive office environment.
- Verbally resolved guest complaints and concerns, assuring them of a comfortable and pleasant visit.
0-5 years of experience
Answered and directed incoming phone calls to the appropriate department and/or staff member.
- Properly operated PBX, private exchange switchboards and voice over internet protocol switchboards.
- Communicated clearly and professionally with callers/patients and staff members to ensure high standard of satisfaction, loyalty and retention.
- Addressed caller questions and concerns effectively and efficiently, providing accurate information as needed.
- Paged staff members using overhead intercom system.
- Responded quickly to disaster and emergency situations.
- Performed at optimal levels during high-volume, fast-paced operations.
0-5 years of experience
- Ensured the highest level of customer service by providing fast, friendly, accurate, and efficient service when answering all incoming phone lines into the casino.
- Communicated messages and calls using cordless phones pagers, paging systems, and radios for various departments in a timely fashion.
- Provided detailed property and/or community information to customers in a polite and friendly manner.
- Presented Four Diamond Service to all hotel guests while meeting any special needs indicated by internal and/or external customers.
6-10 years of experience
- Provided general office support by typing documents, filing reports, entering data, ordering supplies, and answering phones.
- Greeted visitors at hospital entrance.
- Answered and directed general calls.
- Managed general corporate messaging, voicemail, and foot traffic for a 300-employee organization.
- Resolved billing questions and disputes, initiated customer calls, and performed data entry.
- Managed PA System and emergency code calls in a high stress environment.
0-5 years of experience
- Managed and handled all calls for a 443 room hotel; directed incoming/outgoing calls for all guests and hotel staff
- Answered all inquiries pertaining to hotel services, registration process and entertainment for guests
- Implemented and designed spreadsheets for the PBX dept. and worked in conjunction with the sales and reservation team
0-5 years of experience
- Answered multi-line phone system that has 25+ extensions.
- Provided customers with exceptional customer service to guarantee customer satisfaction leading to repeat business.
- Completed all services and tasks in multiple departments which showed the ability to multi-task and work as a team.
0-5 years of experience
Provide excellent and expedient customer service to resort guests
- Trained newly hired Team members in all Front Desk/PBX procedures
- Accurately maintained and reconciled cash bank daily
- Produced operational reporting daily
- Committee Chairman for site charitable fundraising committee
- Managed tour manifest scheduling local guests for sales preview
- Provided courtesy calls to arriving “out-of-town” guests welcoming them and providing any assistance with directions and or recommendations on restaurants and/or attractions
- Created and produced daily operational reports
0-5 years of experience
Exercised professional demeanor and diplomacy with challenging customers: achieved customer satisfaction and maintained company loyalty.
- Accurately document, research and resolved customer service issues
- Correspond with multiple departments to make sure all guest requests are completed within a 15 minute time frame.
- Assist departing guest with a copy of their bill and run guest reports daily
0-5 years of experience
Manage the communication network of the hospital and respond to the incoming calls satisfactorily
- Maintain call log book and record detail of the meetings appointed with several doctors
- Receive calls for medical emergencies and dispatch information to proper medical teams
- Report any malfunctioning or discrepancies in telecommunication network and get the system repaired
0-5 years of experience
- Answered hotel’s main telephone numbers and delivered personalized wake-up calls to guests.
- Connected guests and colleagues to the correct telephone extension.
- Anticipated and recognized individual guest needs. Passed on requests in a timely and accurate manner to the appropriate colleagues.
0-5 years of experience
- Facilitated front desk operations in accordance with industry standards
- Maintained strict adherence to safety codes and regulations
- Served as a point person for guests both in person and on the phone
0-5 years of experience
- Operated cord and cordless switchboard to relay emergency and non-emergency calls, outgoing and interoffice calls 300 plus calls hourly
- Supplied information to callers and recorded messages/greeter
- Kept record of calls placed and toll charges/ transported patients to rooms or clinic visits
- Retrieved data using several computer software/records control
- Informed employees and tenants thru oral and written communication
0-5 years of experience
Processed internal and external telephone calls for three Centura facilities.
- Completed emergency code notifications for [company name].
- Monitored alarm panels.
- Processed copies of physician dictation to be sent to physician offices.
- Networked with other departments to ensure correct physician addresses were in the system.
0-5 years of experience
Solve customer complaints and perform all functions related to customer satisfaction.
- Maintain records including repairs needed and communication equipment.
- Answer / direct calls accurately to appropriate extension/room for call center for four properties: Arizona Charlie’s Boulder, Arizona Charlie’s Decatur, Aquarius Resorts in Laughlin and Stratosphere Hotel & Casino.
- Run wake-up reports and verify computer input, record, monitor, and verify Do Not Disturb or Non-Registered Guests.
- Log and dispatch calls engineering and housekeeping over the radio and/or pager.
- Assist guest using the following programs: LMS, FCS Voicemail, Amcom, Avaya phone system, Fajitsu switchboard, outlook mail, managers plus and I.T quick mail.
- Receive call, page overhead then connect caller to their party.
10+ years of experience
Answered telephones from customers regarding various questions.
- Apart of the Emergency Response team. Sent out a group page to all channels and place calls to 911 in case of an emergency.
- Provided professional wake up call to guests on request.
- Communicated daily with guests and VP’s.
- Placed calls to engineers and in house security if guest have a problem in their room.
0-5 years of experience
Answered all incoming calls for the hospital, as well as paged overhead on Executone System for authorized personnel, physicians, and emergency calls
- Monitored fire panel alarm, OB alarm, Pediatric alarm, and all security calls on radio contacting appropriate personnel
- Responded to the code phone and alerted the proper personnel promptly
- Keeps Current Files on admissions and discharges and refers to computer for information
- Places and processes long distance calls for various departments and physicians
0-5 years of experience
Monitor and update all patients scheduling in coordination with physicians for multiple locations.
- Cover front desk duties and provide ongoing support for the office with administrative and secretarial assistance such as memos, reports, and any other needs from the medical staff.
- Scanned and stored all patient insurance documents and medical history records with accuracy and confidentiality.
- Ensuring the data and information in the medical records are accurate and meet regulations or standards
- Maintains medical records, stat reports, enters data into multiple data bases, and runs reports as required.
- Seamlessly translated Spanish speaking patients and relayed to medical staff for proper assistance and care.
- Possess strong commitment to team environment dynamics with the ability to contribute ideas and follow leadership directives.
0-5 years of experience
Greet guests with enthusiasm, respect, and a welcoming voice.
- Assist supervisor/managers with tasks and favors graciously.
- Pleasantly inform prospects of property of different styles of rooms on the 740-suite property, and amenities to guests over the phone.
- Politely answer guests’ questions fully and correctly.
- Dispatch incoming calls to Property Operations, Security, Events & Banquets, Business Center, or any other department.
- Report emergency calls to Phoenix Police & Fire Department and our Security team.
- Acting concierge, front desk, and operator at times they were busy or not present.
0-5 years of experience
Operate switch board PBX phone system to answer calls in an appropriate manner and transfer the callers efficiently to their destinations
- Rotate accordingly with coworkers to cover the campus’ satellite information desks
- Escort lost individuals to their on-site destinations
- Promote the belief in the St. David’s mission statement and values by reflecting them in my daily living
- Contact the on-call staff when needed
- Assist in getting the appropriate emergency (STAT) team contacted in a timely manner
- Stay up-to-date on the hospital’s departmental and physician’s changes to better assist visiting individuals accurately
0-5 years of experience
Operated communication systems, such as telephone, switchboard, intercom, two-way radio, or public address
- Answered incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary
- Routed emergency calls appropriately
- Paged individuals to inform them of telephone calls, using paging or interoffice communication equipment
- Relayed or routed written or verbal messages
- Placed telephone calls or arranged conference calls as instructed
- Performed clerical duties, such as typing, proofreading, accepting orders, scheduling appointments, and sorting mail
- Monitored alarm systems to ensure that secure conditions are maintained
- Contacted security staff members when necessary, using radio-telephones
- Maintained records of calls placed and charges incurred
6-10 years of experience
Operate PBX switchboard to relay incoming, outgoing, and inter-office telephone calls in a professional and customer friendly manner.
- Maintain a courteous, professional relationship with associates and customers.
- Operate auto call device and public address system.
- Maintain records, perform other office task and related store support functions.
- Employee of the Month (District)
0-5 years of experience
Corrects and updates posted information as needed. Assists with the maintenance of directories on-call list, etc.
- Accurately utilizes the features of the PBX consoles, headsets, telephones and other related equipment.
- Assist with maintaining cleanliness, safety and security of the PBX area. Maintains confidentiality, security and integrity of patient and organizational data.
- Ensures release of information is consistent with all privacy policies.
- Responds quickly and accurately to disaster and emergency situations as required, remaining calm.
- Performs overhead paging.
- Obtains necessary information and transfers calls to correct extensions.
10+ years of experience
Accommodate all guest requests, inquiries and concerns as a professional representative, including direct interactions with guests
- Coordinate guest conference calls with business clients
- Assist guests with arranging overseas travel
- Frequently translate for Arabic speaking guests
- Train and coach new employees
- Maintain emergency security system throughout entire hotel and communicate incidents to the proper emergency assistance services
- Implement security measures and promote a safe work environment
0-5 years of experience
- Communicated calls to other departments from guest and staff request
- Monitored paging systems and other systems to notify recipients of incoming calls.
- Expedite guest request, geographical directories to historical sites, answer questions and provide telephone information
- Responsible keeping records of calls placed and received, and of related calls placed in the hotel
- Scheduled reservations made for guest that’s do to arrival at the hotel.
0-5 years of experience
Responds quickly and accurately to disaster and emergency situations as required, remaining calm.
- Monitors all alarms located in PBX and notifies appropriate personnel as required.
- Performs overhead paging.
- Answers multiple incoming telephone lines
- HealthStart Wellness Champion Support co-workers in my department in their journey to wellness.
- Attended conference calls to announce updates and upcoming HealthStart events and activities.
- Provide guidance and motivation to co-workers in my department.
0-5 years of experience
- Provided quality support in-line with the organizations philosophy to provide extraordinary customer relations and quality service.
- Responded quickly and appropriate to all hospital codes (Red, Blue) when needed and efficiently completed required reports. Also responded to mechanical, engineering codes.
- Worked with supervisor to enhance and improve in-house processes, and training tools.
0-5 years of experience
Served as Lead PBX Operator for 10 operators
- Organized and facilitated monthly one-on-one meetings
- Reported monthly audit findings to executive leadership
- Responded to incoming calls from hotel guest
- Answer question and address issues -concerns of staff
6-10 years of experience
Relaying all incoming, outgoing, and or interoffice calls.
- Handle many different guest and colleague needs in an efficient and professional manner.
- Monitors all alarms located in PBX and notifies appropriate personnel as required.
- Showed excellent communication skills including telephone and email correspondences.
- Performed general clerical duties such as copying, faxing and scanning.
- Established Front Desk priorities performing my job with ease and professionalism.
0-5 years of experience
Operate the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling wake-up calls and paging other departments to provide guest services and requests.
- Answer inquiries for hotel rates and information, increase occupancy and revenue.
- Making reservations for hotel rooms, transportation and general concierge requests.
- Follow through with guest concerns and requests.
- Perform 3 day washes of all hotel reservations.
- Coordinate VIP amenities, transportation and package elements.
- Assist with other department as required.
0-5 years of experience
Answer incoming calls, providing information, transferring calls or taking messages as necessary.
- Operate communication systems, such as telephone, switchboard, intercom, and/or two-way radio.
- Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
- Relay or route written or verbal messages via computer messaging system
- Place telephone calls or arrange conference calls as instructed
- Monitor alarm systems to ensure that secure conditions are maintained
10+ years of experience
Responds to incoming calls in a timely manner and directs caller to appropriate destination providing a smooth, clear and professionally courteous communication practice.
- Answers multiple incoming telephone lines.
- Obtains necessary information and transfers calls to correct extensions.
- Provides information to callers as appropriate and overhead paging.
- Monitors all alarms located in PBX and notifies appropriate personnel as required.
- Responds quickly and accurately to disaster and emergency situations as required.
- Corrects and updates posted information as needed. Assists with the maintenance of directories on-call list etc.
6-10 years of experience
Maintain records for lost and found items
- Perform overhead announcements
- Performed wake-up calls
- Probe, assist and direct calls for two hotel branches, Sheraton Galleria and Sheraton Gateway
- Process guest faxes and other personal administrative means provided by the hotel
6-10 years of experience
Maintain records for lost and found items
- Perform overhead announcements
- Performed wake-up calls
- Probe, assist and direct calls for two hotel branches, Sheraton Galleria and Sheraton Gateway
- Process guest faxes and other personal administrative means provided by the hotel
6-10 years of experience
- Provide professional communication to all incoming phone calls
- Knowledge on use of a two-way handheld radio to effectively coordinate staff to assist guests
- Follow-up with guest request to ensure quality level of service is provided at all times
- Proficient knowledge of various computer programs to include MS Word, Excel including use of the Internet
- Ability to multi-task using the phone switchboard to setup wakeup calls and transfer phone calls
- Ability to problem-solve while under pressure
0-5 years of experience
Have been able to solve customer disputes myself without involving the General Manager.
- When I was not busy, I would help customers find product or, if I was not able to help them, at least find them a sales associate who could.
- Took initiative and gathered carts and security boxes when needed.
- Checked receipts for merchandise that was purchased elsewhere other than front registers.
- Volunteered to help customers out to their cars who were unable to do so themselves.
- Well versed with store policies
- Experience with computers allowed me to help customers with troubleshooting.
0-5 years of experience
Monitors all alarms located in PBX and notifies appropriate personnel as required
- Responds quickly and accurately to disaster and emergency situations as required, remaining calm
- Obtains necessary information and transfer calls to correct extensions
- Provides information to callers as appropriate
- Answers multiple incoming telephone lines
10+ years of experience
Answered phones and routed all incoming calls to the hospital and other facilities
- Paged on call doctors and maintained their on call schedules
- Kept accurate files of contact information for all on call personnel
- Administrator responsible for maintaining correct contact information in computer data base
- Responsible for implementation of emergency code procedures
- Monitor weather conditions and make decisions regarding emergency weather alerts
- Responsible for maintaining morgue records
- Responsible for security of hospital property such as keys, pagers and computers or other equipment returned after hours
10+ years of experience
Handled Front Desk Professionally.
- Answered incoming and placed outgoing calls. This included paging physicians, documenting the calls, handling emergency stat situations, while shuffling several lines which required focused multi tasking.
- Greeted the public assisting with concerns and care of loved ones.
- Directed patients in emergency situations, or on arrival for day surgery.
0-5 years of experience
PBX Operator in fast pace office environment
- Answer multi-line swichboard directing over 1500 call per day
- Radio Dispatch to appropriate Departments
- Dispatched calls to appropriate areas
- Office and administrative duties including faxing, filing, typing and managing phone
- Handled customer complaints and ensured customer satisfaction
- Worked closely with casino directors to ensure operational procedures were being met
10+ years of experience
Responsible for providing all callers with courteous, efficient and prompt telephone service.
- Responsible for all incoming and outgoing calls, wake-up calls, security and 911 emergency calls
- Responsible for follow-up of telephone repairs
- Responsible for the handling of problem calls.
0-5 years of experience
Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
- Operate communication systems, such as telephone, switchboard, or intercom.
- Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
- Relay or route written or verbal messages.
- Monitor alarm systems to ensure that secure conditions are maintained.
0-5 years of experience
- Operates multiple-line telephone console to relay incoming telephone calls, and places outgoing and long distance calls.
- Operates public address system or contacts personnel through use of portable paging system according to established policies and procedures.
- Relays messages and provides directory assistance for physicians, and others.
- Utilizes Net Access and Internet Explorer 100% of work day.
0-5 years of experience
Handled high volume multiple line phone system
- Scheduled appointments and took detailed messages using IDX and EMR programs
- Electronic medical record filing using ALLSCRIPTS program
- Responsible for completing daily manager financial reports
0-5 years of experience
Prepared AM/PM shift reports
- Performed front office functions (filing, faxing, voice messages, emails)
- Facilitated guest arrivals and departures Check-in & Check-out procedure
- Conducted Guest/ Group room blockings & requests
- Worked outward & inward bound calls
- Posted meal orders in micros & miscellaneous charges
6-10 years of experience
- Responsible for answering a multi-line switchboard
- Handle an average of 200 incoming and outgoing calls per day
- Direct calls to necessary departments
- Page rounding physicians in various hospitals
- Provide data entry and customer service for the Pain Management Specialty Group
PBX Operator Duties and Responsibilities
The duties a PBX operator takes on are determined by the organization they work for. Based on job listings we analyzed, a PBX operator’s duties typically involve:
Answer Telephones As the person responsible for maintaining the switchboard area, answering phones is a primary task for PBX operators. They ensure that all calls are dealt with politely and quickly, and that callers are transferred to the correct person or assisted in finding an appropriate person if they’re unsure who they need to speak to. Operating the switchboard means screening calls, routing them to the correct person, and relaying messages.
Make Emergency Calls As a company’s first point of contact, PBX operators are familiar with emergency procedures and know how to handle dangerous or threatening situations safely. If anyone poses a threat to the organization, either via a call or in person, PBX operators have a duty to inform senior staff members or security.
Transfer Information PBX operators gather basic information from callers to understand who they need to be passed through to or to answer questions they may have, such as directions to the office or contact details for a particular staff member. For recipients of calls who aren’t in the office, PBX operators take messages to relay at a later date or to pass on to another team member.
Troubleshoot Equipment Faults PBX operators need a basic understanding of how the telecommunication system works to make repairs if something breaks down. Basic maintenance tasks are part of the PBX operator’s responsibility, meaning they need to attempt to fix any issues that arise to get the system working again as quickly as possible.
Perform Administrative Tasks Along with managing the switchboard, PBX operators also carry out clerical tasks such as typing, dealing with faxes, and proofreading. They also help with the general running of the company reception area, such as greeting the general public, logging visitors into the system, and processing deliveries.
PBX Operator Skills and Qualifications
PBX operators have great listening and speaking skills, are incredibly organized, and are comfortable working independently. Employers typically require a high school diploma and some previous customer service experience, as well as the following abilities:
- Communication skills – PBX operators communicate with people within and outside of the company, and they need great communication skills to so
- Customer service – this job involves speaking with external companies, customers, or agencies, so strong customer service skills are a must to handle these interactions in a professional and polite manner
- Organization skills – PBX operators deal with multiple calls, often in large organizations, as well as with relaying important messages, so organization is key to ensure that all tasks are completed on time
- Typing skills – PBX operators should have basic computer skills and the ability to use word-processing software to type correspondence, respond to emails, and perform administrative tasks
- Patience – conflict resolution is often part of working as a PBX operator, especially if someone calls with a complaint and is angry. PBX operators must remain calm and try to diffuse the situation while assisting the caller at the same time
PBX Operator Education and Training
The minimum requirement to become a PBX operator is a high school diploma. Many employers also prefer candidates to have previous retail or customer service experience. Applicants for this job should have some basic computer skills, especially in data entry and word processing, as well as familiarity with programs such as Microsoft Word and Excel. The majority of a PBX operator’s essential skills are learned through on-the-job training from more experienced colleagues.
PBX Operator Salary and Outlook
The median annual salary for PBX operators is $30,000, according to PayScale. PBX operators in the 10th percentile earn around $20,000 annually, while the highest paid earn close to $46,000 a year. Bonuses for the higher end of this pay bracket can reach up to $9,000. Many companies provide health benefits as part of their salary package, with almost 75 percent of people in this role receiving medical coverage.
Helpful Resources
We’ve collected some of the best resources to help you learn more about a career as a PBX operator:
Phone Switchboard Guide 2020 – Learn everything you need to know about phone switchboards in this comprehensive guide for 2020. “Understanding the Basics of Business Phone Systems” – this useful overview of PBX systems and how they’ve developed over the years also guides readers through the pros and cons of the newest technology and provides handy insight into why companies use this tech and how the system works
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PBX Operator
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
