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Phone Representative Resume Samples
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0-5 years of experience
- Provided customer service for inbound and outbound calls, answered questions and provided basic trouble shooting assistance.
- Provided information about products offered
- Handled and resolved customer complaints
- Continuously achieved highest stat ratings of my team including calls per hour, low call time, and customer satisfaction.
0-5 years of experience
- Maintain a high-volume workload within a fast paced environment.
- Assisted an average of clients in any given week and consistently met performance benchmarks in all areas.
- Maintaining relationships of both internal and external clients.
- Analyzed reports on improvements to bring effectiveness to the apartment.
- Carried out requests with clients in learning more information and making decisions.
- Assisted customers by telephone, mail and email to direct customers to correct sales area.
- Maintained a professional and polite telephone manner.
0-5 years of experience
- Answered inbound calls from customers
- Quickly assessed customers’ needs and proactively provided solutions
- Documents details of customer interaction into system while on the phone
- Provide superior customer service while handling inbound calls for order placement and product inquiry
- Kept customer informed on the status of their order, reconciles errors in a cost effective manner
- Completed assignments accurately despite a large workload
- Resolved post order issues such as returns and follow ups to insure all customer needs are fulfilled
0-5 years of experience
- Assisted customers with Comcast related questions
- Fixed the customers problems immediately
- Promoted Sales
6-10 years of experience
50% of the job is over the phone and 50% is dealing face to face with clients
- Analyze customer bills and utility rate structures to select optimal rate structures for customers
- Monitor the flow of energy in response to changes in consumer demand
- Assist clients by offering government benefits like the Free Lifeline cell phone program (It is a Federal Government program)
0-5 years of experience
Trained in Community & State (medicaid) plan for NY, NJ, LA & MA
- Ability to navigate multiple applications to resolve providers’ inquiries
- Experienced in handling high-call volumes
- Exceeding standards in schedule adherence, quality, and productivity metrics
- Relaying accurate claim and benefit information to provider
- Ability to analyze complex claims and determine action needed to correct or continue processing
0-5 years of experience
- Contact alumni and parents to establish a rapport and keep them up to date on the College
- Communicate the details of the Fund for Albright and encourage alumni and parents to donate
- Track pledges on the computer accurately
- Remained calm and professional calm during high-stress or agitated callers
0-5 years of experience
- Answered the phone to assist customer’s needs.
- Helped to resolve customer service complaints.
- Answered questions as well as issued cards, and money transfers.
0-5 years of experience
- Work for Client Logic on assigned phone campaign’s.
- Campaigns: People PC Technical Support, Tivo Technical Support, and Virgin Mobile Customer Service.
- Maintain customers satisfaction of product or service for the company represented by Client Logic.
0-5 years of experience
Provided customer service and sales to customers
- Inbound and outbound calls
- Assisted customers with account inquiries, updates, and payments
- Met monthly quota for sales
0-5 years of experience
- Take Classified calls and create ads based on paper and rates.
- Cold Call companies to advertise their company in our paper.
- Work with a team and by myself.
- I answer questions and direct people to the proper section for their needs.
- I follow company guidelines while making the customer satisfied.
- Given goals each month to reach to help the company rise.
0-5 years of experience
Phone Representing
- Quoting customer’s on the best offer.
- Processing order’s.
- Scheduling installation appointments.
- Required ability to work in a high call volume center.
- Required ability to work under pressure.
0-5 years of experience
- Answer phones and enter orders from calls, enter online web orders along with mailed in orders into the database
- Answer questions about the customers orders or product
- Direct calls to the appropriate department or person
- Filed and mailed papers, did projects for other departments
0-5 years of experience
- Answer provider and facility phone inquiries for claims and health benefit questions and issues in a call center environment.
- Provide claim processing information and details.
- When there is a claim processing issue, the issue is notated and routed to the appropriate department for correct processing.
- Maintain database with documentation and updates.
0-5 years of experience
- I assist timeshare owners with options such as contract cancellation or contract reconstruction.
- Provide excellent customer service over the phone.
- Maintain and organize a pipeline account on pipeline deals.com
0-5 years of experience
- Provided claims and benefit information to doctors and providers
- Assisted in processing claims
- Researched providers contracts and Claims
- Handled provider callbacks
- Assisted representatives on calls
- Monitored peers calls for quality and assurance
- Coached active employees and provided feedback on performance
- Assisted in training new employees
- Proficient with CPT, HCPCS and ICD-10 and ICD-9 coding
- Set up referrals, prior authorizations, and notifications for services
0-5 years of experience
- Work closely with the Provider Resolution Group and Coach to effectively solve any trends with claim denials and increase in call volume.
- Refer unresolved provider grievances to designated departments for further investigation.
- Interact with providers by phone to provide information about member eligibility and benefits, provider network status, appeals, claim status and disputes.
- Check to ensure that appropriate requests were submitted to the correct department to guarantee provider satisfaction in a timely manner.
- Assists supervisor with escalation requests to ensure provider issues are resolved efficiently.
- Enter requests for prior authorizations for providers and facilities.
- Run intake error reports on agents to correct any mistakes made on the intake request, and assist with coaching opportunities to ensure proper knowledge of the process.
- Serves as a mentor for new hire training by working directly with new hires, to ensure they are comfortable and understanding the information they are being taught.
- Resolve provider billing complaints by performing activities such as sending back reconsideration requests, reviewing and faxing explanation of benefits, and providing appeal status.
- Work with Coaches to ensure the team has adequate information to assist providers.
0-5 years of experience
- Telemarketing for political donations
- Took inbound/made outbound calls; transferred calls
- Handled billing, account research, sales, technical issues
- Bundled phone cable and internet
- Deescalated calls
- Moved satellite cable services
0-5 years of experience
- Provide clients with information about solar power
- Qualify potential customers for government incentives
- Provide excellent customer support in a busy call center
0-5 years of experience
- Provide clients with information about solar power
- Qualify potential customers for government incentives
- Provide excellent customer support in a busy call center
0-5 years of experience
Purchasing vehicles
- Negotiating with sellers
- Arranging pick-up and deliveries, both domestic and international
- Extensive travel nationwide
- Title, DMV, and legal documentation
0-5 years of experience
- Answer and assist customers on questions about bill
- Provide customers with solutions to bill
- Keep a control and respectful manner on the phone
0-5 years of experience
- Collecting payments/properly directing inbound calls in phone queues to improve call flow
- Advising customers of billing related concerns
- Correcting/Assisting issues with the ‘My Account’ online system.
0-5 years of experience
- Directs calls to appropriate department
- Books appointments for patients
- Creates lab order forms and x-ray order forms
- Routes nurses and doctors messages on behalf of patients
- Faxes and mails documents to other doctors and patients
- Composes recall letters for semi-annual and annual appointments
- Returns voicemails on a daily basis
- Translates Spanish for patients, surgical coordinators and nurses
- Takes Spanish calls
0-5 years of experience
- Reaching out to residents to inform changes
- High volume work flow
- Door to door
0-5 years of experience
- Phone Girl
- Providing customer service
- Directing entertainers to go to proper destinations
0-5 years of experience
- Make inbound/ outbound calls to medicare recpients
- Process orders for back, knee, and shoulder braces
- Data Entry
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[Phone Representative]
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
