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Service Manager Resume Samples
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0-5 years of experience
Managing a 10 member team supporting the $8M yearly repair, maintenance and on-site support service contracts, warranty, safety & quality issues for the United States Robotics Division.
- Streamlined factory warranty claim process which increased cost recoveries by 20%.
- Developed strong customer and aftermarket sales team relationships to drive customer satisfaction and revenue growth through customer visits.
- Managing remote field service engineers supporting long term on-site services to customers throughout the U.S..
- Active member of Global Quality Team which addresses and manages quality issues.
0-5 years of experience
Managed the operation’s Service Department while implementing appropriate Corporate and First Aid and Safety policies and procedures: managed fleet, hire, and trained and developed Service Sales Department personnel; renewed customer contracts, negotiate price increases, maintain service and goodwill to customers.
- Recruited, trained, and motivated capable partners
- Maintained high level of customer satisfaction
- Reached sales goals monthly
- Recognized as Winner Circle Performer by generating over $10M in revenue
- Established and maintained an excellent customer goodwill program
- Ensured that all services related activities are performed in an efficient, timely and professional manner
- Demonstrated executive characteristics such as: high integrity, honesty, leadership, trust worthiness, goal oriented, and deadline conscious
0-5 years of experience
Responsible for the IT-Computer Operations service transition for computer operations and production batch scheduling across the Mainframe, I series and UNIX platforms.
- Managed knowledge transfer, shadow, reverse-shadow and transition into steady state. Performed and managed day to day operations in parallel with the full service transition to a fully managed service.
- Represented IT-Operations Corporate leadership exchange, Chennai India. Modified planning and revised proactively to meet timeline and achieve transition goals. Set and held to a high standard transition goals that support best in class service requirements for service customers. Set high performance standards as requirements for SLA recording and reporting.
- Mentored and coached service provider onsite leads to be successful and develop the skills necessary to serve as the future model for this activity.
- Managed and lead, as a dual role, with Walgreens employees and external resources through 12 months service transition.
- Organized and lead knowledge transfer sessions that built the successful run brook knowledge archives.
- Evaluated and adjusted direction to identify key success factors for the maximum benefit of the transition plan. Focused on critical services and impact on the business.
- Architected then built a foundation for knowledge management. Achieved 80% first occurrence
0-5 years of experience
Evaluated customer complaints, identified trends, made recommendations, and influenced decisions based on observations. Recorded and transcribed meeting minutes in daily manager meetings for distribution to attendees and executives. Responded to internal and external inquiries requiring a broad knowledge of the most current business policies and procedures. Coordinated activities internally over a variety of departments to improve overall efficiency. Compiled, audited, and maintained multiple product and price listings and reports for dissemination over retail, wholesale, and distribution sales channels. Performed front office administration, maintained customer and vendor files, created reports, and provided administrative management and support for executive and management teams.
- Developed and managed 5 major customer service guidelines, procedures, and policies for [company name].
- Provided executive and management administrative support and managed an office with more than 15 employees (3 direct reports).
- Maximized operational performance by constantly measuring 7 Key Performance Indicators (KPI’s), providing and requesting resources and advice, issuing advisories and recommendations on 11 new products, identifying trends, and applying new techniques.
- Demonstrated expertise in product features, benefits, and uses for consumers.
- Improved overall department response time by over 200%.
- Accomplished financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, and analyzing variances.
- Worked with the COO to Reduce the overall labor requirements and/or need for new hires by cross-training personnel across 3 critical departments.
- Monitored and resolved over 1800 backlogged support tickets dating back 2 years in less than 2 months.
0-5 years of experience
Responsible for providing leadership, resolving customer service issues and consulting customers on service calls while maintaining a high level of customer satisfaction, achieving sales, profit, inventory and payroll goals, managing a budget, and dealing with operational issues that affect service. Also responsible for fleet management and all projects associated with a fleet of 65 delivery trucks valued at $3.5M
- Managed a service district contributing $3.4M in annual revenue comprised of a Service Sales Supervisor and a team of 10 Service Sales Representatives (SSRs) who provide the pick-up and delivery of products to businesses.
- Responsible for hiring, training, developing and managing the overall performance of an 11 member team
- Consulted with HR Manager and Office Manager on training development for internal partners
- Scored 92% on Annual Fleet Audit achieving 72% improvement over predecessor’s score
0-5 years of experience
Managed a team of 39 Field Engineers across 10 states providing onsite maintenance services on cash and check handling equipment for multiple vendors in the Southeastern US. Led management functions in the region including growing revenue, maintaining profit margins, client satisfaction, maintenance service contracts, projects, work scheduling, salary planning, employee hiring, performance reviews, revenue forecasting.
- Implemented non-standard workweek (Sun-Thu) and 2nd shift, reducing field overtime by 9%, improving SLA attainment by 10%.
- Coordinated all projects in the region which provided additional company revenue.
- Assisted sales in identifying new revenue opportunities.
0-5 years of experience
- Coached and led a team of 40+ merchandisers on merchandising standards, display execution and timely service.
- Oversaw the daily execution of service across 120+ accounts, anticipating potential customer issues and applying contingency planning to avoid customer dissatisfaction.
- Developed schedules and routes to maximize customer satisfaction, improve service and reduce labor cost.
- Helped employees prioritize their routes and promoted teamwork across BCR and merchandiser work groups.
- Trained frontline employees on PBC processes and tools (PREMIER and iPhone P4M application).
- Maintained labor cost below planned dollars by $1,400 (YTD).
- Achieved 98% AMAS vs. Target of 95% (YTD).
6-10 years of experience
Carried out supervisory responsibilities and managed branch operations in accordance with Bank’s policies, procedures and regulatory guidelines
- Trained and assisted all Branch staff to ensure the delivery of quality customer service and motivated sales activities
- Approved transactions, granted authorizations, exceptions and adjustments
- Maximized sales opportunities by developing business through new and existing relationship management
- Participated in branch networking and community activities
6-10 years of experience
Supervised and mentored 5-8 General Maintenance Technicians.
- Prepared estimates and organized service tickets.
- Monitored satisfactory completion of work orders in a timely manner.
- Processed auto service fees and clarified work performed in relation to billing of customers.
- Scheduled preventive maintenance.
- Recorded inventory of incoming/outgoing parts.
- Ensured proper securing of premises in evening and prompt opening of facility.
0-5 years of experience
Proactively developed and retained key Customer Accounts.
- Improved performance efficiency of the Team through effective Technical, Developmental and Leadership Training.
- Handled multiple Projects simultaneously thereby leveraged valuable company resources.
- Supervised all CAD design work.
- Conducted equipment and material testing in compliance with all relevant codes and specifications.
0-5 years of experience
Tasks include several administrative responsibilities such as copying, appointment setting, and faxing documents.
- Up-selling prospects upgrade software and responding to the calls from customers.
- Lead a team successfully and achieved the set goals.
- Reviewed reports updated by assistant managers and prepared feedback.
- Developed and implemented the operating procedures of the organization.
- Monitored and controlled the day-to-day activities.
6-10 years of experience
- Successfully managed a team of technicians, continuously outsold other service teams and maintained highest sales numbers.
- Maintained a high Customer Satisfaction Index score.
- Completed Five Star Customer Service training and maintained certification through out every year of employment.
- Interfaced professionally and communicated easily with customers, technicians and co-workers.
0-5 years of experience
- Effectively manage ten (10) Customer Service Representatives to maintain high level customer satisfaction, streamline processes and procedures, and deliver partner recognition
- Run monthly team development sessions that offer training to expand employee responsibilities, helping increase employee retention by 10%
- Ensure all scheduled maintenance for customer base are scheduled in timely manner within the month required, to maintain code compliance for all fire alarm systems, sprinkler systems, fire extinguishers, e-light and kitchen systems
- Achieved monthly targeted goals by resolving recurring errors, disputes, and missed revenue
0-5 years of experience
Directed the activity of the Commercial Pest Control Technicians to achieve the assigned performance goals.
- Worked in the field with service staff to evaluate and improve service skills.
- Conducted field audits of service work performed.
- Recruited, selected and trained all service staff.
- Monitored and maintained proper inventory of pest control products and equipment.
- Enforced all safety standards set by MPMA and OSHA.
- Strong ability to research problems and resolve customer complaints in a timely manner.
- Created a positive work environment for all employees.
0-5 years of experience
- Managed and maintained over 300 various independent and large chain retail accounts in a 17 state territory.
- Developed strong account relationships with a focus on customer service, ordering, merchandising, store performance and driving sales.
- Diagnosed and resolved sales and service issues with a high level of importance.
- Actively coordinated and supervised new store openings and remodels.
- Recruited, conducted initial Phone Screening, interviewed, hired, trained and mentored a staff of 70 merchandisers in 17 states.
- Monitored and adjusted payroll issues, maintained budgets and sales to meet company goals.
0-5 years of experience
- Store Manager and Service Manager. Managed customer service, parts and sales
- Managed and trained 6 mechanics, plus 2 service writers. Supervised specialty repairs
- Franchise rated #1 in Customer Service by Meineke in 2000, for 1st time in Franchise’s 15 year history
10+ years of experience
- Assumed personal ownership of entire service facility, including building maintenance, cleanliness, business operations, employee management, and appearance.
- Hired and trained all 12 technicians, service advisors, and warranty clerks, teaching best and safe practices.
- Evaluated and maintained profit and loss results through strong cost control and sales methodologies.
- Gained customer trust by delivering a job done right the first time and presenting a “wow” factor to each and every patron.
- Developed marketing and advertising strategies using mailers, e-mail, and social media to remind customers of maintenance due and improve customer retention, as well as entice transient customers from other dealers to change automotive service providers
- Managed dealership from initial grand opening, purchasing tools, equipment, and safety equipment.
0-5 years of experience
- Developed the service department at a newly acquired facility
- Evaluated, hired and trained four technicians
- Handled day-to-day operations, including scheduling, billing and off-hour customer calls
- Assisted parts department with product knowledge
- Instilled corporate culture in the new team
0-5 years of experience
Managed daily operations of an on-campus dining facility serving up to 2000 meal transactions daily.
- Supervised and scheduled three student managers, three CERTIFICATIONS
- Forecasted monthly based on business trends and changes. 10-Hour OSHA General
- Responsible for all hiring, discipline, and termination decisions. Industry Certification
- Processed payroll and vacation/sick time.
0-5 years of experience
- Monitored compliance with health and fire regulations regarding food preparation and serving and building maintenance in the facility
- Investigated and resolved complaints regarding food quality and service
- Coordinated assignments of cooking personnel to ensure economical use of food and timely preparation
- Counted money and made bank deposits
- Established standards for personnel performance and customer service
0-5 years of experience
Ensured that all food and products are consistently prepared and served according to the restaurant’s recipes, portioning, cooking, and serving standards.
- Controlled cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
- Supervised a staff of 25 people and developed career tracks for advancement within the company.
- Developed core management team of five people.
- Ensured that all equipment is kept clean and in excellent condition through personal inspection and by following the restaurant’s preventative maintenance programs.
- Placed all catering orders and sales.
- Created marketing plans to further the brand and build more sales through community engagement.
- Performed quarterly audits of restaurant inventory and vendor invoices.
- Lead by example in all areas by becoming the expert in all aspects of the restaurant.
0-5 years of experience
Oversee 10+ customer service representatives with high level performance
- Resolve escalated customer complaints and issues, ensuring on call resolution
- Facilitate team meetings; created agendas and filled in for shipping when needed
- Support sales, marketing and shipping departments as directed
- Strengthened service development program by integrating strong mentoring into training
- Increased efficiency by playing a key role in the implementation and training of new CRM system
0-5 years of experience
- Expertly supervised and assessed more than 25 front end personnel and planned and distributed assignments.
- Accurately managed large volumes of cash and skillfully addressed and resolved customer complaints.
- Ensured provision of superior customer service and continually updated personal knowledge of products.
- Initially recruited to serve as Cashier and won promotion to this position for superior performance.
0-5 years of experience
Managing all office demands along with processing of all orders with Production.
- All communication with customers and the Production team.
- Received, processed and completed all Purchase Orders, Estimate Requests and misc. company needs from customers.
- Worked hand and hand with upper management and business managers and owners of customers.
- Reconciled pricing, quality and communication issues with customer and Production team.
- Overseen the Receptionist’s position which turned into the Administrative Assistant position- trained, guided day to day, created projects to be completed, reprimanded when needed and more.
- Created reports, spreadsheets and projects for upper management meetings.
6-10 years of experience
Oversaw store operations in store manager’s absence and managed Call centers customer quality department.
- Maintained the needs and requirements of high revenue commercial accounts through extensive follow-up procedures.
- Provided support to ensure the sales team met all sales and service objectives.
- Performed customer service duties that included answering customer queries, problem solving, and provided detailed information on new products.
6-10 years of experience
Cultivated and managed long-term relationships with top level Government Officials, Government Partners and Contractors. Conducted town hall and advisory board meetings. Took on District Manager as needed.
- Managed office staff and team of technicians to support Officials at the Washington Navy Yard, Naval Observatory, National Medical Center Bethesda, Potomac Annex, Naval Support Activity Arlington, Naval Support Activity Bethesda, and the Nebraska Avenue Base.
- Analyzed and managed reports, trends, turnovers, profit and loss statements, accounts receivable and accounts payable, rent rolls, vendor invoices, and collections.
- Inspected and monitored community for liability concerns, policy violations, needed repairs, and landscaping.
- Provided data for monthly community newsletter and supervised coordination of community events.
0-5 years of experience
- Coordinated all department functions for team of 6 employees.
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
- Verified and logged in deadlines for responding to daily inquiries.
- Supervised and trained office administrative staff and field technicians.
- Managed incoming and outgoing calls for busy HVAC office.
- Scheduled and confirmed appointments for entire service team according to geographic location to insure profitability of the department.
- Designed electronic file systems and maintained electronic and paper files.
- Designed and implemented various systems and protocols to make the department more efficient and profitable.
0-5 years of experience
- Successfully Managed 18 field and office personal
- Responsible for inventory control; $2.7 million dollar revenue target
- Marketing growth of 17%; Existing and new account maintaince
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Service Manager
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
