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Additional Customer Service Resume Samples
Shop Foreman Resume Samples
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0-5 years of experience
Maintained an appropriate level of spare and replacement parts inventory to support shop operations.
- Provided timely reports on all shop repairs with-in estimated completion time.
- Supervised shop technicians on a daily basis to provide work order assignments and required materials for job completion to maintain a minimal work order backlog.
- Coordinated with Field Maintenance Foreman for the transfer of work that needed shop level repairs including asset transfer protocol.
- Ensured maintenance personnel performed all actions in accordance with company standards to include safety, conduct, and proper of company resources.
- Provided input to Regional Maintenance Manager on technical repairs and asset management.
- Ensured competency of technicians performing training and providing on-the-job instruction.
0-5 years of experience
Quality controlled all vehicles & road tested with customers to ensure complaints were duplicated
- Dispatched all work flow through the shop & assisted technicians with diagnostics
- Monitored and scheduled technicians training
- Wrote service as needed
- Spoke with customers to help them better understand technical repairs performed on their vehicle
- Monitor day to day scheduling for shop
10+ years of experience
Direct repair shop for a Hyster Forklift dealership providing all brands repair service. Responsibilities included supervising 6 shop technicians and 15 field technicians as well as a pickup/delivery driver.
- Performed in-shop troubleshooting of all forklifts, including electric, gas, diesel and wire guided.
- Prepared all price quotes for repairs, filed warranty claims, ordered parts and performed quality assurance inspections of all completed repairs.
- Trained and mentored all apprentice technicians, maintained input on hiring decisions and assisted general manager with employee performance reviews and evaluations.
- Provided customer technical support support by phone and assited in sales as needed.
0-5 years of experience
Responsible for overall management and supervision of all shop operations
- Created new ordering and paperwork procedures to better streamline parts and organization
- Maintained contact with all clientele for all current open orders and repair jobs in shop
- Provided transportation and/or shipping transit for all shop jobs to customer work sites
- Kept open communication to parts department for approved parts on existing service orders
- Approved employee schedules and hours worked, building maintenance, fleet maintenance for 60+ vehicles, and assisted with AP coding for all Service Department billing, and performance reviews for group of mechanics.
10+ years of experience
Coordinated all projects from beginning to end, including meeting with general contractors and other trades, take off blueprints for new and TI work, implementing project timelines, supervising work quality and adherence to specs, and present at all and final inspections
- Formulated quotes for customers, and responsible for applying for and obtaining necessary work permits from municipalities
- Ordered and maintained shop inventory, directed workflow of journeymen and junior electricians, and planned and assigned daily schedules
- Trained and instructed subordinates on detailed procedures, including weekly classes to bring employees up to date on NEC changes and managed monthly safety meetings to maintain a safe, and competent workforce
- Responsible Managing Officer (RMO) for company, holding an electrical C-10 license
0-5 years of experience
Managed 5 Group Leaders, 1 PSC, and 55 personnel’s daily production of work station cranes across 2 shifts
- Improved inventory accuracy by managing the cycle counting RCA and continuous improvements
- Championed a Lean Manufacturing environment for continuous improvement ideas and projects
- Used ERP system (Syteline) for scheduling, inventory, and labor/material transactions
- Responsible for 4 band saw and drill lines, MIG welding, paint lines, and shipping and packing areas
- Emphasized safety through weekly safety meetings resulting in 0 Lost Time Accidents in over 3 years
10+ years of experience
Improved shop performance from least productive shop to most productive shop in less than one year
- Studied production schedules and estimated worker-hour requirements for completion of job assignments
- Supervised and coordinated the activities of workers
- Interpreted company policies to workers and enforced safety regulations
- Interpreted specifications, blueprints and job orders to workers and assigned duties
- Suggested changes in working conditions and use of equipment to increase efficiency of shop, department, and work crew
- Analyzed and resolved work problems and assisted workers in solving work problems
- Operated equipment, such as fork lift, overhead crane, bobcat and dump truck to complete job tasks
- Performed concrete forming, finishing, and on-site job repairs, including the use of hydraulic cements and epoxy to repair and patch concrete
- Entered data and created reports
0-5 years of experience
Established project control procedures such as project forecasts and cash flow projections.
- Retrieved and performed required tests for quality and integrity on product samples.
- Evaluated procedures and results for accuracy and to determine appropriate next steps.
- Managed documentation of and training on production procedures and work instructions.
- Maintained and communicated daily productivity and shipment reports for all departments.
- Set up station by receiving picking and packing order and gathering packing materials.
- Tracked time spent on assignments each day for productivity reporting.
- Operated forklifts and other heavy machinery safely.
0-5 years of experience
Managed over $50,000 worth of tools for an organization of 264 personnel.
- Conducted maintenance on over 40 pieces of equipment, to include trailers, trucks, forklifts and loaders monthly to ensure they’re in the best condition to carry out the mission.
- Performed Annual services, technical inspection, and quality assurance quality checks on over 200 pieces of equipment with my team.
- Scheduled daily tasks using Microsoft Excel for the shop and prioritize jobs depending on the urgency of the equipment or status
0-5 years of experience
- Oversaw 3-bay repair facility at multiple-lot used car dealership with inventory of 400+ vehicles
- Test drove, inspected, diagnosed, and repaired vehicles in preparation for sales or as general drive-in service
- Trained and supervised technicians on shop procedures and repairs
- Maintained inventory of all shop supplies and frequently used parts
- Consulted with city fire inspectors and business insurance inspectors to ensure compliance of safety requirements
- Named lead technician under all state and local operating licenses (Broward County, Florida)
10+ years of experience
Regulated workflow for an office staff of four, mechanic staff of eight, and maintenance staff of three
- Maintained over 2000 active accounts; established multiple new accounts; renewed former
- Constructed and provided estimates
- Familiar with strategic sales, as well as market-planning
- Responsible for accounts payable, accounts receivable, and payroll
- Managed entire company inventory
- Purchased all raw materials
- Upheld relationships with City not-for-profit organizations such as GASDA and BBB
0-5 years of experience
Assisted in the set up of the riser shop
- Supervised a crew of twelve men in a high production environment
- Assisted in the set up and qualification of many PQR’s
- Welded using AMI machines and ARC 5’s
- Maintained a .01% rejection rate with all processes
- Maintained a welders continuity log and kept welders certs up to date
- Assisted quality control, worked under the supervision of a level 3 and acquired hours in mag particle and visual inspections.
0-5 years of experience
Cross training supervisor responsible for 22 soldiers in various positions within a highly complex vehicle maintenance section that had been assigned 73 vehicles to maintain during training and deployment evolutions.
- Supervisor of troops and civilians charged with upkeep of sensitive equipment and vehicles.
- Inspections supervisor, determining the type of maintenance needed to keep the essential vehicles operational.
- Accountability for equipment in excess of 1.7 million dollars in value, inspected quarterly and awarded 100% under my supervision.
0-5 years of experience
Installed avionics systems to include TCAS, EGPWS, GPS, FMS, navigation, communication, auto pilot, radar, weather avoidance systems, airborne radio telephones, and Magnastar, Satcom and cabin entertainment systems, Performed operational checkout of installed systems upon installation completion.
- Trouble shot all electrical squawks and made necessary repairs. Performed system certification to comply with FAR’s to include RVSM 91.411 and 91.413.
- Performed scheduled maintenance in accordance with CMP’s and CAMP’s and maintained compliance with various electrical ASC’s, SB’s and STC’s.
- Assigned work to shop personnel, supervised maintenance procedures inspected work of employees to ensure accuracy and safety. Acted as liaison between customer and maintenance personnel.
0-5 years of experience
Supervised the installation and operation of multiple jobs
- Managed shop technicians
- Organized and attended sales meetings
- Solely in charge of pricing and submitting equipment repair charges up to $5000 per job
- Kept a current inventory on the exact location of each piece of equipment numbering in the hundreds
- Maintained an adequate inventory of expendable company resources and replenished when needed
- Trained new shop technicians
0-5 years of experience
Certified welder in GTAW (TIG)
- Planned, organized and managed subordinate staff to ensure work was consistent with organizational requirements
- Conducted regular team meetings which include effective communication of organizational and policy changes
- Produced short and long term production scheduling while working with the project engineer to forecast completion dates for projects
- Promoted safe work practices by conducting safety audits, participating in company safety meetings and collaborating with the plant manager to develop a safety manual and program
- Selected and oversaw welders to complete job specific fabrications based on experience levels
- Performed quality control checks on products, blue prints and work orders to verify, company and customer procedure compliance
- Maintained production equipment and machinery through preventative maintenance
- Sustained adequate inventory levels and ordered shop supplies through Purchasing
10+ years of experience
Responsible for directing and completing the repair of over a hundred pieces of heavy trucks and construction equipment. Completed repairs in all areas including engine, transmission and differential rebuilding, air brake repair and replacement and electrical troubleshooting and repair. I am very experienced in heavy construction equipment and the hydraulic operations of machinery.
- Directed the repair and maintenance of 52 heavy dump trucks and ensured their availability for daily operational requirements. This has resulted in trucks always being available for company scheduling.
- Directed the implementation of new inventory controls and budget tracking for parts and supplies. Completed reports on repairs and estimated the cost of projected preventive maintenance plans.
- Trained numerous personnel on company policy, safety and job requirements. Issued evaluations and recommendations of shop personnel and directed their performance.
10+ years of experience
Trained new hires on proper shop and safety practices.
- Maintained production scheduling.
- Supervised the production of over 20 employees.
- Ensured quality control of outgoing material.
0-5 years of experience
Oversaw daily operations of the shop
- Supervised six mechanics and one welder
- Made sure all employees were aware of their daily schedules
- Ensured that all employees used the appropriate safety precautions and PPE gear
- Maintained a clean work environment
0-5 years of experience
Currently working for [company name]Corporation with duty in Afghanistan supporting the US.
- As of November 2010, I have been performing duties as a Quality Assurance Technician (QA).
- QA duties consist of, but not limited to the Buffalo A2, Husky MK III, RG31MK5E (D03-D07), JERRV/Cougar
- Primary duties consist of Initial, during and final maintenance inspections.
- Performs Estimated Costs of Damage (ECOD), Quality Deficiency Reports (QDR) and keeps repairs within the prescribed Maintenance Expenditure Limit (MEL).
- Conducts daily and weekly inspections of shop practices and safety.
- Monitors changes in maintenance procedures thru Military technical bulletins and manufactures maintenance
6-10 years of experience
- Completed and supervised all heavy equipment diesel repairs, small engine repairs, fleet maintenance, and diagnostic on equipment.
- Maintained budget cost for parts, time allocated for repairs, and assessed all work completed.
- Supervised all mechanics and reviewed all work completed within shop and field.
0-5 years of experience
Perform complete assembly, point to point testing, and fabrication of various automated circuit designs.
- Work closely with engineers to provide proper drawings, red lined drawings, wire gauges, and components.
- Provide quality control and UL certification on various automated control panels.
- Complete power up and testing of all components and control circuits using various voltage sources, (120VAC and 24VAC)
- Perform Quality Control/Quality Assurance tasks
- Assist in documentation of new procedures and processes.
0-5 years of experience
Coordinate and supervise activities of 9 employees
- Recruit and hire qualified service technicians as well as assist technicians with their skills, providing technical support when needed, and monitor performance and productivity
- Organize custom luxury automobile builds
- Effectively diagnose and troubleshoot problems with the vehicle
- Manage the completion and execution of tasks
- Confer with customers to obtain description of vehicle problems and discuss work to be performed on the vehicle
- Test and adjust repaired systems to ensure performance
- Ensure shop is in excellent condition in regards to cleanliness, safety, and equipment condition
0-5 years of experience
Supervised and delegated duties to technicians.
- Provided diagnostics and price quotes to clients.
- Quickly and effectively solved customer challenges.
- Utilized my skills in the shop and behind the front desk
- Worked outside of home as a automobile technician
- Gained experience in customer service and quotes
0-5 years of experience
Acquired knowledge in SMAW, Tig, Mig, and Flux Core Welding
- Executed equipment maintenance and repair
- Become proficient in Air Carbon Arc, Plasma, and Torch cutting
- Demonstrated abilities in using a Drill Press and Grinders
- Helped repair entrance gate
10+ years of experience
Responsible for productions management, including scheduling, coordinating production on shop floor, sourcing, purchasing and inventory control of raw material and supplies for a custom exhibit and display fabricator producing projects for trade shows, museums and corporate environments including the Smithsonian, Indianapolis Children’s Museum (the world’s largest), the Central Intelligence Agency, Adler Planetarium, and Procter and Gamble.
- Lead safety trainings resulting in continuous decrease in on-site injuries culminating in zero injuries for the last three years.
- Key member of software implementation team installing and customizing a new software package that allows integration of estimating, purchasing, inventory, job costing and billing. Allows for real time job cost analysis on the shop floor to maximize job profit margins.
- Ensure drawings from engineering meet Murphy Catton construction standards and fit project time and material budget prior to CNC preproduction run.
- Provide cross training and continuing education for craftsmen in basic machining, advanced woodworking and custom fabrication.
- Lead client tours and discuss prototype development and fabrication timelines. Provide solutions and recommend modifications to fit budget, durability and ease of maintenance.
0-5 years of experience
- Supervised day and night shift schedules with 120 trucks
- Scheduled preventive maintenance
- Ordering and consignment of parts
- Solicited vendor bids
- Performed diagnostics, problem solving and cab air conditioning
6-10 years of experience
Directing and overseeing at least 15 or more employee’s, set up of individual work, maintaining shop workload and updating company database of each vehicles status and employee hours
- Reviewing and maintaining work packets, checking for quality assurance and task completion in a timely manner; validate necessity before parts are ordered and ensuring vehicle is ready for inspection and completion
- Maintaining relationships with management, customers, and military personnel to ensure quality service is given. Making sure all equipment is fully mission capable and up to Army 10/20 standards
- Removing, replacing, and repair of Cummins, Detroit, Caterpillar, GM 6.2litre and 6.5litre engines and multiple models of Allison transmissions
- Repair and service of heavy duty trucks and diesel machinery such as generators, 2Kw-100Kw, Humvee’s, 5 Ton trucks, such as MTV’s and HEMITT’s
- Inspected, repaired, and replaced air conditioning units, CDR valves, seals, fuel and oil filters, tires, rim assemblies, differentials, drive train components, drained and refilled geared hubs
- Using ETM’s and manuals for research and repair instructions, used also for ordering parts. Making sure all equipment is fully mission capable and up to Army 10/20 standards
0-5 years of experience
- Appointed Shop Foreman by Lead Instructor with supervisory Oversight of 20 students
- Conducted monthly fire drills and completed safety reports
- Conducted inventory check of tools and stock
- Proficient in carpentry, electrical, painting, and plumbing
- Proficient in the use of heavy machinery and hand power tools
- Knowledgeable in identifying various types of wood and anchors
- Knowledgeable in AutoCAD 2000, Microsoft Word and Microsoft Excel
6-10 years of experience
- Led a 6 man welding shop, producing stainless steel products for the petroleum industry.
- Check drawing quality and resolve errors.
- Assign work to employees and hold them responsible for quality and timeliness of their work.
- Welder fabricator of light gauge sheet metal to 3 in. plate from prints, fixtures.
- Certified welder – Arc, MIG Fluxcore, Heliarc.
- 250 different products. Government and Pharmaceutical.
0-5 years of experience
- Responsible for testing truck and trailer mounted pressure tanks to meet DOT regulations
- Diagnosed and repaired pneumatic, hydraulic, mechanical, and electrical problems
- Responsible for the productivity and efficiency of shop employees
- Trained in hazardous materials and air ABS brake systems
10+ years of experience
Assign tasks to crew, maintain production schedule, perform job walks and prepare punchlists
- Build and install custom cabinets and furniture for custom homes
- Install millwork in both commercial and residential
- Operate CNC machine – Cabinet Vision Program
- Layout cut lists from drawings and plans, for both residential homes and commercial
- Worked with Formica
0-5 years of experience
- Managed daily responsibilities of 6 employees.
- Purchased and tracked inventory for all materials used on offshore and onshore projects.
- Oversight of equipment and shop maintenance.
- Pulled daily schedule for onshore /offshore projects, loaded equipment and prepared for dispatch.
0-5 years of experience
Delegate work flow for myself and four other technicians according to their abilities.
- Arranged towing and brake down repairs with local and out of state vendors.
- Determine repairs necessary and ordered parts for all jobs.
- Train technicians in but not limited to PM inspections, no start diagnosis, wheel end repair and electrical systems.
- Work daily with corporate management to schedule equipment for service and repair of medium and heavy duty equipment.
- Created mileage data base to keep track of PM services on all On-Road equipment.
- Perform engine diagnosis, repair and parts search using Cummins Insite, Quick Serve, CAT E.T., Navistar Service Maxx, On command and Kenworth E-catalog.
- Diagnose and repair HVAC electrical control and mechanical systems.
6-10 years of experience
As an assembler in the special projects department I was responsible for building and developing on shore and off shore cutting equipment in Lincolnshire, IL
- I worked directly with the designers and engineers develop equipment capable of traveling 10,000 feet underwater
- In 2009 I was transferred to Houston, TX and promoted to shop foreman and technician for Subsea
- I travel to customer facilities and train their employees to use our equipment properly and safely
- As shop foreman I am responsible to make sure equipment is field ready, and also to suggest improvement of the equipment.
6-10 years of experience
Performs as a very successful working supervisor which includes senior level machinist duties.
- Accountable for set-up and maintenance of machine shop tools, such as alignment and certification.
- Train, verify and approve any staff requests for access to machine shop area and related tools.
- Read and interpret blueprints and drawings, as well as assist in design of print reviews, ordering parts and interacting with vendors and clients.
- Mentor machinist and technicians assigned to machine shop and responsible for set-up and modification of manufacturing equipment.
- Plan for prototypes, actively engaged in technical brainstorming and problem solving and acquires proper tools and materials for in house projects.
0-5 years of experience
Responsible for the repair and maintenance of customer vehicles and for ensuring that the work is done expeditiously and correctly.
- Creating and maintaining a high level of customer satisfaction and coordinating resolute of customer conflicts in a manner that does not comprise the customer’s interest, while maintaining appropriate attention to department profits.
- Established and maintained a good working relationship with all personnel, members of my team and other employees.
- Responsible for producing estimates; checking parts to ensure proper parts are ordered and received; prioritizing and assigning all vehicle repairs to personnel and oversee to completion.
- Responsible for payroll, accounts payable, and communicating with insurance companies to determine final billing and invoicing.
6-10 years of experience
Supervise 40 Soldiers in direct support of heavy wheel vehicles repair
- Review Report of the shop and parts status with a 100% accuracy.
- Troubleshoot, inspect and maintain a fleet of over 600 vehicles
- Manage a inventory of parts worth over 4 million dollars with no loss
6-10 years of experience
Promoted to position based on outstanding performance with accountability for management of every aspect of shop operations.
- Coordinate and oversee all vehicle scheduling activities.
- Train, manage, schedule, and mentor all shop employees and associates.
- Lead annual safety meeting and ensure continuous compliance with all operations and safety standards and procedures.
10+ years of experience
Designed and implemented a complete and current inventory system for all parts used in the maintenance shop.
- Designed and implemented the current floor plan for the grounds department storage and work areas.
- Built the current irrigation pump house from the pouring of the concrete base to stick building the structure, including running the conduit for the electricians.
- Care, maintenance, repair of approximately 30 drivable type vehicles such as a tractor, trencher, backhoe, mower, sprayer, dump truck, and utility and all hand tools.
- Order and inventory all parts associated with the maintenance of all equipment.
- Set and maintain all schedules for the preventative maintenance of all equipment.
- Assign grounds crew daily job responsibilities in the absence of the superintendent.
- Handle all incoming phone calls, take messages and respond to any correspondence as needed.
- Track and purchase all supplies required for the grounds department.
0-5 years of experience
Supervise 16 technicians who provide preventative & routine maintenance on light, medium, and heavy duty fire department vehicles and apparatus.
- Responsible for maintenance of 350 units ranging from small gasoline engine vehicles to 80,000 lb. diesel powered airport rescue firefighting trucks (ARFF), and small equipment such as hydraulic Hurst rescue tools and firefighting equipment. Apparatus makes supported include: AEV, E-One, Ferrara, Hale, Horton, Medicmaster, Medtec, Oshkosh, Pierce, Sutphen, and Waterous.
- Oversee the insourcing agreement to maintain the vehicles of three local municipal fire departments.
- Perform quality control inspections on completed work.
- Provide diagnostic and operational technical assistance.
- Supervise and arrange the logistics of moving spare vehicles to stations to bring front line units in for maintenance and repairs.
- Generate reports on vehicle maintenance using fleet management software system.
- Requisition shop equipment, tools, and supplies.
- Coordinate purchase orders and schedule work for outsourced maintenance and repair with vendors both on and off site.
- Assemble and manage on-call roster for after hour repairs.
0-5 years of experience
Maintaining workflow throughout shop
- Planning daily activities of the workforce to meet production goals
- Supervising employees and addressing issues amongst shop employees
- Interpreting specifications, blue prints and work orders for workers
- Requisitioning materials and supplies
- Assisting with hands on when necessary
0-5 years of experience
Plan daily manpower to meet workload.
- Monitor employee’s performance and be accessible to all areas of the shop.
- Greeting shop customers and writing repair orders specific to trucks needs.
- Invoice repair orders for cash customers on completion of truck.
- Input shop notes in ADP software to show progress of trucks as they are being repaired for documentation and communication with other shop personnel.
- Communicate with customers via email and telephone on progress of truck repairs and completion.
- Comply with all applicable laws and regulations, as well as company policies.
0-5 years of experience
Oversee daily shop operations.
- Provide excellent customer service.
- Prioritize workflow; assign work to technicians based on skill set.
- Ensure recommended maintenance practices are followed consistently
- Support efficient shop operations through SRT
- Support launch of Lean Management Strategies at corporate headquarters.
0-5 years of experience
DG21 Transportation [company name]
- A Foreman working position is responsible for assigning specific work to the mechanics at Major shop and also for inspecting their work to ensure it is complete in a satisfactory manner.
- Establishes priorities to ensure emergency vehicles are repaired first.
- Plans work loads and schedules work assignment. Establishes production, maintenance, and quality controls.
- Anayzes and reviews maintenance report to insure maintenance, repair, and rebuilding of vehicular equepment are accomplished.
- Troubleshoots, test and repair gasoline and diesel engines. Inspect and repair fuel system
10+ years of experience
Duties include (but not limited to) supervision all shop layout, detailing and fabrications.
- Responsible for controlling material inventory and shop supplies
- Responsible for maintenance of equipment.
- Forklift operator
- Work installation when required.
- Work with lead estimator on designs, bidding and job costs.
0-5 years of experience
Direct and coordinate activities of planning and fabrication concerned with the company schedule.
- Coordinate work activities with other construction project activities.
- Estimate material or worker requirements to complete jobs.
- Assign work to employees, based on material and worker requirements of specific jobs. Lead 15 people
- Order or requisition materials or supplies and coordinate equipment repairs.
- Analyze worker or production problems and recommend solutions, such as improving production methods or implementing motivational plans.
- Read specifications, such as blueprints, to determine construction requirements or to plan procedures.
- Train workers in the proper use of equipment and safety policy of the company.
- Direct/supervise the weekly safety meeting
0-5 years of experience
Program Busellato Optima CNC flat table panel processing machine
- Setup, operate, and maintain Busellato Optima CNC flat table panel processing machine
- Setup, operate and maintain Omal CNC doweling machine
- Setup, operate, and maintain Casadei edge bander
- Setup, operate, and maintain all cabinet shop machinery, including, but not limited to the following: sliding table saws, table saws, shapers, planers, miter saws, routers, hinge machines, case clamps
- Completed take offs from blueprints for manufacturing and material estimates
- Lead and communicate company directives to shop personnel
- Supervise and complete the installation of both residential and commercial projects, including, but not limited to the following: custom kitchens, built ins, entertainment centers, wall panel systems, mantels, laboratory casework and countertops, school casework and countertops, office casework, reception and circulation desks, standing and running trim
0-5 years of experience
Assembly and disassembly of wire line hydraulic tools
- Shipping/receiving
- Stenciling and Cataloging new parts for tools
- All shop and warehouse Duties
- Setting up for jobs and for Customer’s to Visits shop Operation’s
- Making runs to pick up Equipment and Orders for Tools and parts as needed
- Setting up shop for Smooth Operation’s
0-5 years of experience
- Responsible for delegating work to employees.
- Customer service at front desk as well as on the phone.
- Coordinate with drivers and shop to insure the best service we can provide.
- Responsible for highlighting both the achievements of the employees on an individual basis and as a team.