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Support Specialist Resume Samples
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0-5 years of experience
Competent hands-on technical leader overseeing 24/7 operations in a high volume, high frequency, highly regulated organization. Direct a team of engineers, leads and technicians that manage network, telecommunications, systems, applications, security, helpdesk/desktop operations, and Audio/Video. Responsibility includes all aspects of project management, change management, help desk/desktop management, audit and compliance, development management, and network administration.
- Developed and maintained a self-contained application to track all aspects of the parking/pulling of vehicles for the Valet department. (VB.Net / SQL)
- Developed and maintained custom ACL audits scripts to ensure all IT policies and state regulations, with regards to user permissions and access levels, were 100% compliant in multiple systems
- Provide oversight for IT operations, support desk, service calls and escalated problem resolution.
- Developed and implemented network projects that increased network stability and redundancy by updating end of life Cisco switches and wire management.
- Participated in all facets of project management including development, planning, execution, and support.
- Increased employee engagement and satisfaction to record highs of 4.67 and 4.87 respectively on a 5.0 scale
0-5 years of experience
Installed all software for Windows 7 workstations. Included PC hardware, LAN network, setup, and troubleshooting.
- Assisted other team members in software education and management.
- Established macros to facilitate data entry, which helped increase productivity for office personnel. Tailored specific report writing for each department.
- Selected, recommended, and maintained all equipment including PCs, tablets, monitors.
- Coordinated with outside IT support service. Was able to reduce company costs by 30 percent with in-house services.
- Utilized Quantum Control and data migration for Excel.
0-5 years of experience
Set up, maintained, and operated radios and over $6,000,000 dollars’ worth of highly sensitive digital equipment with zero loss.
- Troubleshot radios and digital equipment and identified, requisitioned, received, and installed replacement parts.
- Prepared and maintained daily staff journal, situation maps, status charts, capability overlays, and other support and processing records.
- Assisted in the preparation and dissemination of support plans, coordinating documents, and target lists and provided liaison support.
- Assisted in initiating requests for materials and equipment to ensure job completion.
- Trained team members in support procedures, techniques, supervision of section operations, maintenance, and training.
0-5 years of experience
Provided outreach services to the mentally ill via one on one home visits or by providing transportation to medical/psychiatric services
- Facilitated personal growth of clients through coaching in various life skills such as self-advocacy, trauma recovery, and medication training
- Informed clients of linkage to various community, medical, and psychiatric services, as well as provided access to them
- Communicated with team members to bring up issues and form solutions to them
- Ensured proper billing of services by maintaining proper documentation for services provided
- Managed, maintained, and catalogued clients personal, medical, and psychiatric chart information for later reference
0-5 years of experience
Ensured the accuracy and completeness in validating over 1,000 claims; compiled, sorted and verified accuracy of health data before medical claims were mailed to insurance companies for processing and payment
- Coordinated information and documentation to bring claims to closure; collected over $300K from accounts
- Ensured compliance with company and customer standards to meet and exceed all healthcare laws
- Completed medical record audits and requests; processed over 500 audits per month maintaining audit efficiency
0-5 years of experience
Assisted with the coordination and implementation of Student Support Services to improve student success. Services and activities to improve retention, course completion and graduation rates.
- Advised students with technical support issues, over the phone, as well as coordinated with different departments and vendors to give the student the best possible support.
- Helped students design and implement a personalized study plan that worked with their lifestyle.
- Effectively worked with a caseload of up to 250 students and conducted weekly outreach.
- Received, processed, and mailed official and unofficial transcripts and diplomas. As well as education and employment verifications
6-10 years of experience
Onsite Surveying, Design and Estimation of Electronic Security, Access Control, CCTV, and Fire Alarm Systems for National Account and Government Facilities.
- Maintained relationships with high profile clientele and government agencies.
- Provided National Account Sales Managers with comprehensive application solutions.
- Provided designs for use by Field Installation Technicians.
- Reviewed and approved designs and estimates for sales force.
- Demonstrated success and achievement of challenging time-bound goals and expectations.
0-5 years of experience
Data Center Operations Technician responsible for the day to day operations, monitoring and attending to alerts and events.
- Desktop Support Technician responsible for the Installation of new / rebuild existing PC’s including backup and OS patches.
- Installed software, modified and repaired hardware and resolved technical issues.
- Provided base level IT support to non-technical personnel within the business.
- Managed call flow and responded to technical support needs of customers.
0-5 years of experience
Supported the [company name] Business Partners in the onboarding process to enroll in various software incentive programs.
- Monitored, maintained and ensured that workflow decisions met the business control requirements and that the content was [company name] Audit Ready.
- Colloborated with [company name] Business Controls monthly, providing the requested back-up documentation for Sarbanes Oxley (SOX) compliance testing requirements.
- Partnered with [company name] Sales to ensure that business partners were properly certified and met program requirements leading to deals being closed.
- Deployed a twice per year revalidation process to confirm that the business partners to meet the program requirements.
- Conducted on-line presentations to business partners and [company name] sales in order to communicate program changes and updates.
- Created and distributed daily reports to [company name] sales with current certification and program statuses and identified sales opportunities.
- Communicated constantly with [company name] Sales and business partners to resolve obstacles to deals getting closed.
0-5 years of experience
Worked closely with families to plan secure, coordinate and monitor services and resources via the community.
- Attended any required treatment plan team meetings and updated plans according to the needs of the client.
- Facilitated the flow of information to ensure that all treatment team members are up to date both verbally and orally.
- Worked closely with the treatment team members to assess client and family skill levels.
- Followed established treatments plans and assist family in accomplishing goals.
- Provided support to client and families.
- Assisted clients in reaching optimum social, psychological and physical functioning.
0-5 years of experience
Supervised and insured safe in environment of MR adults in a residential setting
- Administered residents’ medications as required my MAR
- Recorded detailed records for each individual of medications administered daily, account of money available and spent in their accounts and log all verbal/physical behaviors during shift
- Accompanied residents on doctors’ appointments and planned outings
- Maintained cleaning schedule as provided by company
- Prepared and served meals according to dietary needs
0-5 years of experience
Collated data from the sub-groups into the group headquarters’ database for easy transmission to the Zonal secretariat
- Registered staff and other members into the organization’s official website
- Provided hardware and software installation training to new computer laboratory assistants
- Maintained workstations and wireless network; Fixed software, hardware and network related issues
- Performed approved hardware and software upgrades
0-5 years of experience
Territory Support and Analysis for Sales Team
- Supported 5 Account Managers with a combined budget goal of 50 million dollars in revenue
- Acted as a liaison between customer base and trade by managing single and multi-trade bids and contracts
- Managed daily RFQ’s and Outlook Inbox of 200-250 daily emails
- Maintained strong rapport with customers across all segments with focus on growing volume and profitability
- Analyzed and capture market data using Microsoft Excel to report to Area Sales Directors
- Fielded incoming customer service issues in a timely and proactive manner
- Facilitated trainings to team members and new hires on procedures and company initiatives.
0-5 years of experience
support for students, teachers, and administrators seeking assistance with district developed and third party software solutions
- Supported and Trained users on a wide variety of technology issues from Oracle Identity Management to Google Apps
- Created technical documentation for training purposes for web applications (School Messenger, Infinite Campus, and Google Apps)
- Delivered excellent customer service to incredibly busy teachers and administrators from a customer base of 8000
- Communicated with multiple third party vendors of applications used by teachers and administrators.
0-5 years of experience
Supported customers in product selection for on-line and over the phone purchases
- Utilized data entry system for customer orders
- Completed daily sales quotas and order accuracy rates
- Increased sales per order by using sales skills and customer satisfaction practices
- Analyzed customer complaints and provided appropriate corrective actions
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Support Specialist
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
