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0-5 years of experience
Provided application support for maintaining daily operations to 100+ end users.
- Managed the full SDLC – reviewed requirements, coordinated with the application development team, distributed tasks, created test plans, coordinated production installation, and participated in support.
- Communicated weekly application status to business users and end users.
- Utilized MS project to update project plans.
- Documented system process flows using MS Visio.
- Monitored application ticket queue daily for high priority issues.
- Utilized basic SQL skills to query database.
0-5 years of experience
Implemented a new incident management system to provide real time SLA and KPI reports to key stakeholders.
- Provided team mentoring on latest security industry trends, tools, and countermeasures.
- Advised clients on and configured whitelisting rules, RBAC configurations, password policies and data protection.
- Monitored corporate endpoints for malware and unapproved software. Advised on and executed approval methods.
- Provided guidance on deployment strategy of a security solution for over 80,000 endpoints.
- Ran SQL queries for ad-hoc reporting at management and client request.
- Performed root cause analysis of security incidents reported by the Bit9 security product.
0-5 years of experience
Functioned as the Lead Applications Analyst for accounting on Microsoft Dynamics AX 2012 ERP project.
- Collaborated with project team members during requirements, design, implementation, verification and maintenance phases of the Dynamics AX and Real Estate Manger projects.
- Created, configured, and maintained security roles for AX, REM, GP applications.
- Responsible for configuration, support, and system administrating multiple custom applications and packaged applications including Microsoft Dynamics, REM, FRx/Management Reporter, FAS500 and Ultipro.
- Consulted on multiple GL, AP, AR, and Fixed Assets ERP modules.
- Led internal customers in new product reviews or pilots and identified ways to streamline IT processes and improved the quality of customer services.
- Assisted in the project management of IT related activities in large projects and small projects.
0-5 years of experience
Selected to represent oncology for building and implementing the new EPIC (Electronic Medical Records System –
EMR). Managed IT projects, system implementation, and optimization planning. Obtained customer input from three
oncology centers, trained eight physicians, six nurse practitioners and 82 administrative and support staff, reviewed and translated systems into specific functions or deliverables. Analyzed flow chart processes and recommended methods to
reduce steps and increase efficiency through use of technology.
- Managed and led automated system projects through all phases of the system development (REL, TST, PRD) life
- Maintained ongoing service relationships between IT and direct application customers by trouble shooting and on call support during implementation.
- Created the first physician council to identify best practices for operational, business objectives, and technology
- Conducted and developed feasibility testing for evaluation of the automated system implementation.
0-5 years of experience
Modified applications and reports using Oracle Reports Builder 10.1.2.0.2/ 11g, Oracle Forms Builder 10.1.2.0.2/ 11g, PL/SQL.
- Modified, created, maintained Internal Affairs case tracking system applications to provide management with key indicators of facilities environment and investigators to share case information.
- Analyzed, and modified Escape Packet, Juvenile case management system and documented test and modification plan.
- Participated in creating forms and reports to Security threat gangs system.
- Updated Adult case management system forms and reports.
0-5 years of experience
Implemented Kronos v6.1.18 and TransportTracking version XT across the system.
- Helped implement several applications including: Kronos, Id Works, eDocs and HomecareNet and provided back up to the Application Analysts. Served as 24 hour on call contact for several applications.
- Developed online training materials for the Kronos v6.1 upgrade used to train users in the proper use of the software.
- Trained Associates and new users in the Kronos Application.
- Executed daily operations of Kronos Transaction Assistant and fixed any changes within the integration of data.
- Coordinated IS resources, ran software upgrade projects and brought them in under budget.
0-5 years of experience
Advanced to the Team Lead role in July and currently manages four direct reports
- Reported directly to senior leadership on changes implemented in the production environment
- Designed education materials for 150 team members on change management
- Built and customized the Deficiency Tracking application of the EPIC Systems software
6-10 years of experience
Improved efficiencies on outdated custom system. Instrumental in guiding enhancement and maintenance updates. Provided leadership in setting meeting standards and goals for optimal use of customer and developer time.
- Served as liaison between internal and external customers and the development team.
- Gathered business requirements for system enhancements by conducting detailed interviews with business users, stakeholders and Subject Matter Experts (SMEs)
- Analyzed and documented requirements, including process and data modeling, gap analysis, Use Cases, Activity and Sequence diagrams, and project status reports. Utilized Waterfall/Agile hybrid SDLC methodologies, project-driven.
- Communicated and interacted on a regular basis with the project manager and development team on system maintenance and enhancements.
- Developed QA standards and processes. Created test plans and completed all user acceptance testing. Documented and tracked defects and issues through to resolution.
- Generated standardized and customized reports.
0-5 years of experience
Managed, developed, implemented, modified, and supported complex Finance information applications/systems in compliance with the firm’s technology standards using offshore support models. Translated user/client needs, performed root-cause analysis, researched/recommended solutions, authored technical documentation/manuals/operating procedures, conducted quarterly IT SOX reviews (Sarbanes-Oxley Act) for ledger and enterprise control data applications, and created technical specifications.
- Championed the DB2 Upgrade from Version 8 to Version 9 while ensuring a smooth integration to minimize downtime and ensure peak productivity levels. Tested and enhanced the application, monitored/troubleshot performance issues/data loss, developed test plans, analyzed/resolved coding/scripting errors, and maintained current knowledge on updates/changes to the software.
- Oversaw the Production Support/Maintenance for 48 Applications in the Finance Portfolio and collaborated with onshore/offshore teams and firms as part of the Applicant Support and Maintenance Team (ASM). Resolved production incidents, answered questions from end-users on applications/technology, and served as the primary contact for escalated issues. Documented and disseminated information on production issues to executive management.
- Worked with Business Users to document business requirements and write corresponding functional and technical specifications for application changes
- Reduced Production Incidents 20% by creating “problem tickets” for recurring/high-impact incidents and partnering with the offshore partner (TCS) to perform root-cause investigations and propose/implement solutions.
- Communicated Technical Knowledge and Best Practices to TCS onshore/offshore analysts, team-members, junior staff, and end users through engaging one-on-one/group training sessions. Cross-trained employees to provide backup during office absences/vacations.
0-5 years of experience
Developed automation tools as a member of the Desktop Automation Group. Designed and built reconciliation database using Microsoft Access, which successfully eliminated manual data entry into multiple Excel spreadsheets.
- Played a key role in significantly reducing the number of department full-time employees dedicated to the process.
- Designed additional automated reports; provided ongoing support for data warehouse reconciliation and reporting.
- Successfully automated the Open Item Report, which consolidated open items from four different reconciliation systems and provided data previously unavailable to the client regarding a detail and summary level snapshot of total client liability.
- Coordinated the transition of the entire reconciliation and reporting process to new ownership following the sale of the client’s enterprise.
0-5 years of experience
Provided complete business, functional and technical requirements documentation with effort estimates through consultation with IT, business units, subject matter experts and key decision makers.
- Managed complex change requests between business units, development, testing, quality control, and vendor management in coordinating information for proposed system enhancements or data changes.
- Managed and maintained excellent vendor relationships including handling priority of deliverables and business unit expectations.
- Assisted in the facilitation, planning, overseeing, and management of various application projects while managing and prioritizing tasks
- Administered evaluation of project assessment, identified any critical issues that may have impacted the project timeline and provided technical or business solutions working with the team to minimize any project risks.
- Assessed and reviewed systems and business flow processes to provide recommendations to improve work flow process and implement new procedural policies.
- Created and executed test plans and test scripts for both manual and automated testing.
- Wrote project proposals, operations manuals, user reference guides, and system, data, and workflow flow charts.
0-5 years of experience
Responsible for the implementation and maintenance of business and clinical software and assisting in periodic upgrades and daily reviews of problem tickets.
- Duties included technical support for users, writing user/installation/repair manuals, evaluating new products, and testing and analyzing specific hardware and software.
- Created and maintained a team knowledge base including the documentation within, and led weekly meeting to address issues and record solutions.
- Managed team service system by assigning trouble tickets and tasks and holding team members accountable for overdue or pressing issues.
- Led Meaningful Use initiatives including a system wide security assessment and the organization and testing of an enterprise wide new process flow for document exchange
0-5 years of experience
Successfully implemented ERP System at two major medical centers in less than 8 weeks.
- Responsible for Database Management and Contract Price Updates.
- Instrumental in Materials Management Initiatives such as automated reordering of supplies and Cycle Count Program.
- Increased the use of Electronic Data Interchange for transmitting purchase orders and electronic invoicing.
- Generated reports on a monthly and as needed basis for Corporate and Hospital Departments for cost containment.
- Developed and executed training plans for all assigned user Departments and Staff.
- Increased operational efficiencies by utilizing technology and software functionality.
- Responsible for implementation and training of Hand Held devices used for Par Level Management at 5 Hospitals.
- Conducted research and updated the database for Medical Supplies to assist with Medicare and Medicaid reimbursements.
0-5 years of experience
Trained and tested for EPIC HIM, ROI, Deficiency and Resolute Hospital Billing certifications
- Assisted in EPIC validation and stoplight evaluations
- Defined Workbench and Radar Dashboard Resolute Hospital Billing Reports for EPIC Go-Live
- Created EPIC Dashboards for Business Office and Finance users.
- Developed custom and modified Hospital Billing Crystal Reports for EPIC Go-Live
0-5 years of experience
Responded to physicians for extremely difficult HPP remote connection problems (HPP via VPN).
- Provided one-on-one training for physicians and staff of a 700+ bed facility and 5,500 employees overall.
- Maintained the good working order of HPP workstations throughout the facility with weekly sweeps.
- Administered the assignment and distribution of secure key fobs for remote HPP access.
- Built physician practices, physicians and staff in HPP, HCI, and HPF for physicians.
- Created promotional materials (flyers, brochures, posters) for incremental updates and changes.
- Responded to end-user requests via phone, e-mail, and Remedy trouble tickets.
0-5 years of experience
Design and build of EpicCare rapid deployment for IM, Gen. Surg., Cardiology, Neurology, Urology.
- Analysis of clinical content and workflow for maximum department productivity.
- Collaborated with Ambulatory team for design of integrated workflows.
- Performed application testing
- Design and build of Charge Capture Navigators for more efficient charging.
- Analyzed User roles and security needs.
- Coordinated Media manager analysis, documentation and build.
0-5 years of experience
Independently maintained and enhanced complex programs by performing a full range of programming, testing, debugging, and modifying of affected reports, data, and files.
- Responded to the needs of the customers over the phone and provided necessary assistance. Documented steps performed in researching and resolving customer issues.
- Reviewed code, identified issues, and recommended corrective program modifications to offshore personnel.
- Consulted with customers and employees to determine requirements, and then analyzed and designed new systems.
- Researched and developed program specifications needed for the company’s systems.
- Prepared test data including the creation of test files.
- Installed, modified, and made minor repairs to computer hardware and software systems and provided technical assistance and training to system users.
- Provided and developed system reports on an as needed basis.
0-5 years of experience
Application developer responsible for the document imaging systems.
- Responsible for all systems and hardware in the application architecture.
- Developed a centralized API for all systems requesting document images.
- Integrated applications into a central install reducing time spent managing multiple applications and source code.
- Optimized application and database code resulting in a 67% increase in efficiency and performance of the application.
0-5 years of experience
Administered MACESS, Blue Pumpkin, Winstrat, and CodeItFast systems.
- Coordinated and projected software license requirements and usage for assigned applications.
- Coordinated hardware/software configuration, installation, and upgrades, as required.
- Performed application and technical research on future application solutions; presented and recommended improved solutions to senior management.
- Coordinated and documented testing results for application enhancements and maintenance upgrades.
- Developed and coordinated end user training for assigned applications.
0-5 years of experience
Led the design, development, implementation, and evaluation of small projects within the inpatient hospital documentation component of Epic.
- Provided ongoing maintenance and support for Epic clinical documentation and orders
- Collaborated with others in the design, development, build, dissemination and utilization of Epic
- Initiated change management and positively influences for end users that optimize the value of Epic clinical documentation and orders.
0-5 years of experience
Served as Project Leader for Bridge Breast Milk Management and integral team member for PowerChart Maternity.
- Trained staff and users to work within PowerChart and specifically PowerChart Maternity and the Bridge Breast Milk Management application
- Developed, documented, built and revised system design, test scripts and procedures and quality standards.
- Responsible for Cerner build including Iview, PowerForms, Tracking Shell, PowerChart Maternity Build, Security build, Mpages build, Bedrock, Result Copy & FetaLink design and support
0-5 years of experience
Generated reports following established departmental Standard Operating Procedures. Ensured reports were delivered to the departments’ clients in a timely manner. Served as a resource to Senior Management, Management and Soarian application users by identifying issues that impact clinical and financials.
- Ensured data was provided by suppliers in accordance with delivery schedules and in the appropriate format
- Investigated historical data to identify trends, variants and factors influencing clinical issues
- Ensured the integrity of databases, data dictionaries and files associated with decision support activities
0-5 years of experience
Project Management-Provided go-live ambulatory Allscripts support in design, development and implementation of new application enhancements
- Build/Configuration-Gathered, prepared and analyzed user requirements. Assurance of build completeness based on specifications. Participated in system testing and documented testing outcomes
- Product Support-Provided technical support and problem resolution, troubleshooting and work flow analysis. Subject matter expert for EHR and meaningful use expertise
- Training/Education-Provided end user training to providers and clinical staff. Educated all users by providing tips, short cuts and necessary documentation
- Customer Service-Ensured outstanding end user support for meeting ongoing Service Level Agreements of incident management
0-5 years of experience
Managed the SQL Server database, including database setup, upgrade, migration, backup, performance, trouble shooting and problem solving.
- Designed the database Deserter Recovery plan, restore plan and etc.
- Conducted and troubleshooting ETL process.
- Supported customer application, including the server and user support.
0-5 years of experience
- Met with over 20 outpatient departments to configure scheduling module for Electronic Medical Records (EMR) system
- Completed the creation of department specific visit types based on prior systems and interviews with department specific subject matter experts to determine unique requirements
- Completed the assignment of department resources and their respective scheduling templates including some complex scheduling needs
- Customized report templates to be correct for [company name]
- Researched and designed a new report requiring special processing
- Determined user security needed and prepared user templates to be used across departments when possible. Validated that security points were appropriate for each department
- Reviewed and revised testing scripts to encompass full end-to-end work flow testing
0-5 years of experience
Responsible for managing the Epic scheduling and referral applications; recommended ‘best practices’ through analysis of existing business processes.
- Managed implementation of Epic Scheduling and Referral projects.
- Developed strong relationships with key staff across [company name].
- Developed training materials and trained staff across facilities.
- Provided ongoing support, maintenance and documentation.
- Tested applications for upgrades.
0-5 years of experience
Provided significant functional, technical, and operational knowledge of multiple applications and recognized as a subject matter expert
- Provided technical project leadership in the planning, design, development, testing, and implementation of application software
- Served as a strategic and tactical resource to the IS department, and assisted the team with supporting mature systems and implementing new software applications
- Worked directly with project managers to understand application objectives, develop scope of project, outline effort projections, determine schedules, and finalize plans
- Provided mentoring and acted as a resource for Associate Application Analyst and Application Analyst
- Responded thoroughly and promptly to customer needs and met Service Level Agreements as defined in conjunction with our customers
0-5 years of experience
Responsible for design, build, testing, implementation and optimization of registration and scheduling workflows in Epic; including facilitating, project managing integrated testing for annual software upgrade and other projects involving revenue cycle applications.
- Supported outpatient and hospital areas on registration and scheduling applications; explained details of information system set up and technical intricacies of information systems
- Researched issues related to technical shortcomings or end user misunderstanding
- Created and maintained application specific documentation including developing, planning and executing unit and integrated testing
0-5 years of experience
Designed and maintained contents for [company name] Enterprise Web Portal using BigTree Content Management System (CMS).
- Strong User Experience (UX) design experience for Web Portals & Software using Photoshop, InDesign & Fireworks.
- Identified various stakeholder for each project/change request.
- Worked with business owners in various departments to understand business needs and identify solutions alternatives for the business need.
- Created rapid prototypes and screen Mock-ups for Graphical user interface design
- Performed Requirements analysis and elicitation to identify underlying true needs.
- Modeled requirements by creating process flows and activity diagrams to outline current (As-Is) and future (To-Be) state of the application.
- Facilitated requirements JAD, workshops, and walk through sessions.
- Created, maintained and updated requirements artifacts – Functional Requirements Document, Use Case Specification, and User Stories.
0-5 years of experience
- Programmed custom macro commands and VB scripts to execute automated tasks in proprietary Aimkeys 4.0 and 5.0 software application which was used by all 1 st level support personnel
- Trained fellow technicians on new procedures and software implementations
- Created, researched, and updated service requests within Oracle 11i
- Routed service requests to appropriate product support teams
- Interfaced with Global support teams and Field personnel
- Implemented escalation procedures as required
- Executed Business Continuity procedures if needed, according to established protocols
- Performed contract entitlement checking and worked with customer to establish PO documentation for services if the customer is not entitled for service. Performed Tiered Services enforcement based upon customer’s contract level and routed these customers to appropriate service teams
0-5 years of experience
Integrated applications using the following software: Wise Installation System 6.0, Wise Install Master, Wise for Windows Installer with the MSI file, ScriptIt, AutoIt, and InstallShield.
- Performed troubleshooting of software for registry errors, software conflicts, and wise scripting problems.
- Performed Quality Assurance (QA) and Application Compatibility test in a Windows NT, Windows 2000 and Windows XP Operating System Environment. QA Tests were performed using a custom application developed by [company name]. QA Test also included testing for other company standards.
- Deployed the approved integrated applications to Domestic and International sites via a web-based interface known as Gil Options Panel. The applications were deployed to SMS Servers.
- Performed the Technical Review Process on vendor and custom applications before assigning the application to an Integrator. This process included working with the vendor, users and customers to successfully integrate the applications. Installed the applications on the appropriate operating system for testing. Documented the installation process for the Integrator, documented the failure of an application for management, users, customers and vendors.
- Ensured the proper communication between the packager and customer for a successful integration of the application.
0-5 years of experience
- Performed root cause analysis troubleshooting complex user issues on trade processing systems
- Improved the operational efficiency of the global clearance system by upgrading to newer technologies
- Created mainframe reports for critical account transfers involving millions of dollars from various brokerage firms
0-5 years of experience
- Project Manager in Customer Master Data Management (CMDM) for Sales/Pricing
- Analyzed business requirements and translated them into system requirements
- Performed project planning (scheduling, acquiring hardware/software, coordination with other development teams) and tracking of project deliverables via Waterfall and modified -Agile development methodologies
- Provided the technical interface between the development teams and business teams
- Assisted Test team with application testing, defect tracking and resolution
- Coordinated implementation of new applications to Production
- Participated and presented in project related status meetings and work product reviews
0-5 years of experience
- Served a role as a point of contact for a help desk, assisting a large number of customers.
- Maintained and wrote a repository of technical guides meant to aid IT support members in assisting customers.
- Granted users access to a collaborative engineering environment and assigned them to roles
- Wrote and ran test cases to check for functionality during code changes.
0-5 years of experience
As specifically, provided support for an ad-hoc project within healthcare division, running required reports, proofs, information
verifications, forwarding information to Quality Control.
- Created and provided various reports by using MySQL based on daily requirements.
- Obtained Excel spreadsheets of information/data that needs to be entered into internal system, create HTML codes to manipulate information to further, then run required letters regarding patients’ healthcare coverage, billing/co-pays, and related details; correct any discrepancies, make sure that all data is presented corrected.
- Utilized created templates within internal system to provide requested letters and reports; report analysis and data
0-5 years of experience
Processes payments matched to correct customers on a day to day basis.
- Apply payments to customer’s proper account.
- Knowledgeable in customer service and resolves issues with customer cash application by understanding the issue, researching potential drivers and identifying potential solutions that meet the need of the company and the customer.
- Know how to do researched or able to assists in audit request as directed by management.
- Do other related duties as required to as assigned from time to time.
0-5 years of experience
- Provided application support for 1500+ users of an ambulatory electronic medical record system, Centricity EMR
- Troubleshoot by resolving the issue, forwarding it to the correct group for remediation or elevating it to the vendor for resolution
- Generated daily and ad-hoc Crystal reports
- Administered security and access controls for new or existing user accounts based on requests
- Shared on-call, 24/7 support responsibilities with other team members
6-10 years of experience
Provided first and second level support for a 24X7 technical support help desk in a clinical/patient care setting. This included all PC components, PC peripherals, networking, and telephone support troubleshooting.
- Used analysis and advanced troubleshooting techniques to support over 200 various applications including all Microsoft applications.
- Managed work through effective use of the BMC/Numara FootPrints call tracking software.
- Wrote technical documentation on various systems to enhance the help desk knowledge base.
- Assisted in the Go Live for EPIC electronic medical records by providing technical support to end users via phone in the EPIC Command Center.
- Assisted in installation of hardware for EPIC Go Live and assisted in testing of hardware pre-Go Live for EPIC.
- Used Microsoft System Center to push applications, patches, and software fixes to end user’s PCs.
- Trainer for new hires to the help desk.
- Provided a high level of customer service to end users.
0-5 years of experience
Solely responsible for the program management of the ePharmacy program for the Northeast Region.
- Maintain and ensure accuracy of ePharmacy payer plan database with regards to matching insurance group plans with correct national pharmacy plans as necessary.
- Act as liaison between Chief of Pharmacy Service or designee, and other clinical staff on all claim submissions for the electronic filing of prescription claims.
- Research and analyze all administrative and electronic claims issues and assist in recommendations and development of solution proposals as needed.
- Monitor and facilitate all EHRs related to the pharmacy program and prepare statistical reports and analysis as needed.
- Worked closely with clinical informatics department and assisted with the production of detailed analysis using MS Excel, MS Access SQL queries to produce ad hoc reports and statistical reports in regards to sensitive medications while adhering to HIPAA policies.
- Provided technical assistance to clinical and patient end-users in the newly developed nationwide patient pre-registration software integration for the entire Northeast region of the country.
0-5 years of experience
Support and administer Passport application (CMMS system), Connect:Direct software (ftp type software), Mercator mapping software, and Passport to SAP interface programs. Developed and maintained shell scripts. Resolve security issues and setup security for Passport.
- Support Passport to SAP interface programs.
- Project: Performed upgrade and configuration of Connect:Direct software for migration from version 3.1.0 to 3.5.0.
- Mercator software configuration.
- Vendor catalog load for Passport eProcurement project using Access Database.
- Perform Passport code migration (Microfocus cobol).
- Set up and monitor Indus (Passport) batch jobs and SAP inbound/outbound interface batch jobs using UNIX cron.
10+ years of experience
Provide primary production support for all Health Information Management Applications: Transcription, Dictation, Coding and Reimbursement, Report Delivery, Physician Deficiencies, Electronic Signature, and Release of Information
- Coordinate resolution of system issues
- Create workflows and business requirements to support project and upgrade implementations
- Develop test plans and test scripts for project and upgrade implementations
- Execute test scripts and coordinate end-user acceptance testing
- Maintain system documentation for all HIM applications
0-5 years of experience
Assisted in designing interface for new features and customization of OASIS Operating System
based on customer needs
- Responsible for spec writing to communicate design expectations to programmers
- Created, and executed testing plans for OASIS system, unit, and functional testing
- Provided application training for customers and internal new employees
- Communicated directly with all customers while offering support for application issues and maintenance
- Created, managed and tested tickets for all enhancement requests, bug tickets and data issues into the Mantis Bug Tracking System
- Created end user documentation for application use
- Delegated tasks during implementation of new clients as project communicator
- Developed and implemented company processes and procedures
- Responsible for project document preparation such as Project Definition, Project Charter, weekly
- Responsible for processing Borescope orders. Maintaining inventory, processing purchase orders,
6-10 years of experience
- Supported leading non-profit’s web-based fundraising Constituent Relationship Mgmt.
- Developed online initiatives in coordination with business units, marketing groups and
- Gathered requirements and configured software product solution to meet business needs.
- Managed the activities required to create/maintain the various event websites, online forms
- Provided ongoing support for projects and web based fundraising initiatives.
- Facilitated data uploads/exports and feeds to other applications.
- Served as liaison between internal business end-users and the application vendor.
- Reported and monitored software malfunctions and updates in coordination with software
- Tested websites and software and provided feedback for improvements on usability and user
- Created and delivered documentation for software applications and internal business
0-5 years of experience
- Directly supported 10 Project Managers during intense OR Manager application implementation phase.
- Resolved 6 to 10 technical and implementation problems per day regarding network operating systems, interfaces, and various Picis applications using SQL to diagnosis and resolve issues. Comprehensively documented resolutions and updated process and product documentation.
- Provided responsive systems support to Picis customers that immediately addressed implementation problems via conference calls, e-mails and web based client support tools.
0-5 years of experience
Provided expertise on subjects including software development, project management, and visual basics
- Worked effectively and collaboratively with the QA teams, development teams, project managers, business analyst team, and business users
- Supported the NetworX application through monitoring, troubleshooting and diagnosing issues with applications and data synchronization
- Reviewed all documentation for application enhancements with focus being on potential security and audit issues
- Supported responsibilities including troubleshooting and correcting system or application issues, working closely with other support teams to ensure system integrity, continuity and optimal production performance for user provisioning
0-5 years of experience
Communicate with end users regarding needs, engineering a total solution for the new Windows 7 environment.
- Analyze previously packaged applications, translating to comply with new corporate standards and technologies.
- Work with vendor support to determine licensing and Windows 7 compatibility options.
- Maintain technical support documentation that aligns with packaging standards and processes.
- Schedule and implement installs via System Center Configuration Manager (SCCM), coordinating end user testing.
- Troubleshoot failed installs and provide tier 3 end user support.
0-5 years of experience
Provide technical analyst and 24×7 user support for cardiology and imaging (PACS) 3rd -party applications in hospital and clinical setting.
- Diagnose and respond to system failures involving applications, data and system interfaces.
- Interact with vendor regarding problems, upgrade schedule and software installations.
- Maintain system documentation for on-going support, disaster recovery and downtime plans.
- Coordinate and test system interfaces with other applications, to include EPIC
- Perform unit testing to include system and end-user test planning and execution.
- On-going quality customer service to our business users in delivering proactive, on-time service
0-5 years of experience
Implement information technologies for system solutions which meet customer needs.
- Developed a thorough working knowledge of all applications; including MedHost, McKesson, ProMed, Cerner, Mirth, and other applications.
- Worked closely with hospital operations, Business Partners, other deployment analyst, and related vendor support.
- Perform thorough troubleshooting and interacting with development staff.
- Record, research, and resolve client issues.
- Used various software utilities (IBM/AS400/iSeries/SQL) to complete assignments, tasks, reports, run queries, and other job related functions.
- Comprised documentation as it relates to system configuration, support, and processes;
- Ensure timely response and escalations.
0-5 years of experience
- Provided support for multiple applications including athenaCollector, athenaClarity, Vitera Intergy, Vitera Practice Analytics, Cipis, StemLab, BMT, Labtracker & CAREWare
- Provided 24/7 oncall support (rotation) for all applications
- Coordinated with vendors and other teams to perform application upgrades as necessary
- Handled security for all applications (creating and terminating user access)
- Utilizing Cognos Report Studio 10.1, built and ran athena physician billing reports for users
- Monthly and ad-hoc reporting for WPAON using Practice Analytics reporting software
0-5 years of experience
Build a Sublette system for 9 new Service Areas to be used and integrated with the existing [company name] build.
- Revise all SmartText Reports for Professional look and consistency.
- Revise logos for size and clarity and assign to departments and locations
- Modify ETX and LRP Reports to ensure correct logos display for specific departments
- Design Doc Flowsheets for Psychology department to replace paper instruments and forms.
- Build SmartForms, SmartLinks, SmartLists and CUI Elements to collect data and print forms for Workman’s Comp
- Assist and troubleshoot problems as requested.
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Application Analyst
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
