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Cisco Voice Engineer Resume Samples
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0-5 years of experience
- Provided 1st tier support to Users Globaly utilizing Cisco Call Manager 7.1/8.5 and Cisco Unity 7.1/8.5.
- Managed and Maintained Analog fax lines, Voicemails, Auto Attendants, Phone setup, and Alarms/Alerts.
- Provisioned and Supported Existing infrastructure of Cisco Voice Adds, Moves, and Changes to Voice Gateways, CTI Agent, Cisco Switch,T1s, and Call Routing.
- Supported and Trained Users on Microsoft Applications, Voicemail Products, and Phone Features.
0-5 years of experience
- Worked on State Farm’s IPT project for overhauling and replacing existing Avaya and many other phone systems to deploy all of Cisco Unified Communication technologies
- Project consisted of more than 250,000 end points, 40+ CUCM Clusters, 30+ Cisco Unity Connection Clusters and 5 ICM instances
- Reviewed and validated understanding of customer design requirements as well as recommended process changes
- Wrote technical documentation on configuring UC features/functions and provisioning guides for CUCM, CUC, Exony & ICM
- Managed day-to-day client and internal service requests and documented all services performed
- Worked on design and implementation of Dial-plan for Inbound and Outbound calls in CUCM Clusters
- Provided help to client (State Farm) on troubleshooting Routers, Switches and Cisco VoIP products
0-5 years of experience
Lead Engineer for UC Solutions
- Performed Administration and Deployment of CUCM, Unity Connection, Presence, DSPFarm Routers, Upgrade to Cisco Unified Attendant Console 8.6 to 9.x
- Supported Customer Cisco Data Center environment.
- Maintain and administer UCCE cluster with CUSP Routing module.
- Developed process and procedures for UC administration, and support model for 3,000 end points.
- Designed Call Flow diagrams for Legacy voice and UC auto attendants.
- Maintained vendor relationships with Telco companies and other vendor resources for the Ceridian account.
- Deployed Cisco UCS C series server. Installed and configured ESXi 5.x and vCenter for UC on UCS.
0-5 years of experience
Led the final design of Weyerhaeuser’s IP PBX, voicemail and call center clusters.
- Implemented a 40 agent IPCC Express call center.
- Acted as lead engineer on Cisco Call Manager IPT implementations.
- Reviewed QoS policies and configurations for network team members.
0-5 years of experience
Responsible for the configuration, installation, upgrading and testing of Cisco Unified Communications products including: CUCM (up to and including CUCM Version 10), CUCXN, CUCCX, CUPS, CER, CUEAC.
- Performed numerous “Jump Upgrade” procedures for recent Driveto9 initiative. Physical to Virtual, Physical to Physical, Virtual to Virtual upgrades, and BE5k to BE6k upgrades.
- Deployed several multisite VoIP installations with centralized call processing using CUCM 7.x/8.x/9.x.
- Configure dial plan with calling restrictions by using a combination of calling search spaces, partitions, translation patterns, dial-peers, translation rules and translation profiles.
- Troubleshoot call routing issues using debugs and traces to identify and correct issues.
- Configure and implement voice gateways (H323/MGCP/SIP), SRST for remote sites, CUCME and CUE distributed design.
- Paging systems integration with CUCM, configuration and testing. (InformaCast/IPCelerate)
- Develop and maintain support documentation including support guides, knowledge base articles, procedures, and online customer information.
- Pre-sales activities including BOM creation in CCW, SOW’s, and work requests.
- Ability to complete complex projects and installations successfully within aggressive time frames and budget parameters.
0-5 years of experience
Provisioning of phone and user profiles, speed dials, name changes with CUCM, and voicemail on Unity Connection
- Troubleshoot and update infrastructure for hunt groups and Auto Attendant
- Closed 45 Agent Telephony Requests per day.
- Update and close tickets. documentation on tickets and track issues to completion
0-5 years of experience
Configures, Maintains, and Organizes the RC-SW VoIP Cisco Unified Communications Cluster
- Performs cluster wide upgrades and security patches
- Has vast knowledge of SIP, MGCP, SCCP, and H.323 protocols
- Has vast knowledge of CME, Gatekeeper, and CUBE Gateway functions
- Has experience with Cisco Unity, Presence, and LDAP synchronization
0-5 years of experience
3,000 Cisco phones, 1,000 agents, over 120 remote sites ([company name]) connected to the central hub using SIP over MPLS circuits. Working environment consists of CUBE, CVP, Presence, UCCE, Jabber.
- Call Manager (7.x, 8.x), Call Manager Express.
- Unity (7.x, 8.x), Unity Express
- Performed moves, additions, changes, and deletions (MACD’s)
- Hands on with UCCE functions related to Cisco agent creation, troubleshooting.
- Troubleshooting voice gateways/routers, SRST
- Gateway protocols: H323, SIP, MGCP and SCCP.
- Configurations/troubleshooting of DID, fax, voice, modems.
- Extensive experience with Cisco TAC, WAN providers in troubleshooting and resolving issues with hardware and other related vendor equipment.
- Network monitoring tools including Solarwinds, Fluke.
- Worked with vendors to resolve voice/data issues with WAN, MPLS, PRI, PSTN issues.
0-5 years of experience
- Design, implement and maintain Cisco Unified Communications solutions.
- Design, implement and maintain network infrastructure.
- Developed standardized documentation and engineering tools.
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Cisco Voice Engineer
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
