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Information Specialist Resume Samples
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0-5 years of experience
Demonstrated functional and technical knowledge for accurately retrieving and entering medical data into information systems to ensure regulatory compliance.
- Managed daily responsibilities of triaging adverse event reporting mailboxes and working with different teams in multiple workflows.
- Worked with cross-functional teams in pilot study projects to improve daily processes.
- Identified issues with workflow processes and effectively implemented methods to reduce task time and to increase productivity.
- Led a team to create files for data input on SharePoint sites and assured validity.
- Supported and provided troubleshooting assistance for an application used by 140 employees.
0-5 years of experience
- Produced targeted outreach strategies resulting in successful business/residential customer conversion to newly launched online project management programs for City-wide building and land economic development initiatives.
- Utilized excellent interpersonal skills to forge community stakeholder relations, engage customers, and promote diverse partnerships, cultivating department mailing list from 0 to 5,000+ in less than one year.
- Conducted in-depth analysis of national best practices and provided highly effective solutions to senior management on program outreach and evaluation design frameworks.
- Organized highly-attended customer training seminars and webinars, managing promotion, enrollment, training resources, and customer feedback surveys and driving continuous increases in learning and program performance.
- Wrote well-received public announcements, including web content, social media, promo flyers, and press releases.
- Created internal e-communications strategies and messaging, fostering employee engagement, support, and participation.
0-5 years of experience
- Completed Remnant Oak Ecosystem Mapping for South East Wisconsin
- Provided Visual Representations of Regional Socioecological Data
- Assisted the Conservation Information Coordinator Collect Relevant Regional Data
- Developed Strategies for Regional Conservation Work with Conservation Director
- Created the [company name] Congress Film Festival
0-5 years of experience
- Recorded adverse events in a Medwatch Form within the appropriate timeframe as defined by the FDA. Trained on policies and procedures in accordance with FDA regulations as it relates to medical information, drug safety /surveillance, pharmacovigilance and product quality.
- Prepared federal and internal documents as needed for adverse event reporting.
- Managed adverse event and product complaint inquiries according to client standard operating procedures (SOPs).
- Working knowledge of medical information databases.
6-10 years of experience
- Empowered cancer patients and their loved ones with tailored cancer information and resources
- Built individualized rapport on the call with patients and caregivers while assisting with their needs
- Focused on providing specialized resolutions in unique circumstances
- Provided one call resolution on calls with multiple requests and concerns
- Selected by quality as a top performing specialist with calls used as examples to demonstrate advanced communicating skills
- Analyzed and provided feedback on the effectiveness of call routing and resolution in a customer experience workshop
- Assessed prospective candidates for the Cancer Information Specialist position through interviews
0-5 years of experience
Processed new student and returning student applications, assisted students in selecting and withdrawing courses, maintained applications and documents, and ensured all applicants files are precise. Provide operational and departmental support to the staff members as well as assist with general office duties. Areas of focus include payroll, registration, enrollment and advising students.
- Ensure accurate and timely matter to generates student master files by entering information from the admissions application into PeopleSoft student module and records maintenance.
- Reviewed and verified the legitimacy of documents provided by students for identification purposes, foreign transcripts and Florida Residency Statues.
- Provide scholars with detailed information about all aspects of enrollment, including admissions, registration, and related areas via different methods of communication.
- Serve as a backup payroll preparer by entering time and attendance for departmental staff.
- Notifies students of registration dates, withdrawal deadlines and drop/billing dates.
- Serve as liaison with other areas of the organization to provide a seamless service experience.
- Process incoming (approximately 2000 per term) applications for prospective or returning students
- Increased student enrollment by 50% over a half-year period via processing online admission applications.
- Ability to handle multiple tasks and maintain confidentiality
- Proficient in meeting deadlines and work in a team environment
0-5 years of experience
- Developed affective time management skills
- Provided information and direction to campus visitors
- Strengthened interpersonal skills
- Coordinated events in common areas
0-5 years of experience
Customer Service Representative, Administrative duties.
- Billing and Collections of receivable accounts, Data Entry.
- Provided follow-up support to customers for requests requiring additional information,
- Electronic process of the following payments and transfers on hand and electronically.
- Created complete and accurate documentation, ensuring the inclusion of all required
- Maintained data, records including paper and electronic filing, R4 medical records retrievals
0-5 years of experience
- Provided bus information daily while maintaining a professional demeanor and patience
- Operated GPS monitoring systems locating bus positions with various computer programs
- Quickly adapted to city streets; learning street names and areas beyond standards
0-5 years of experience
- Performed all aspects of Release of Information including attending court trials and responding to Subpoenas
- Conducted follow-up billing utilizing the HIPAA Guidelines.
- Assisted physicians with completion of medical records.
- Performed clerical duties in the form of answering phones, patient intake, cashier, and organization and storage of medical records
- Maintained hospital and patient HIPPA information
0-5 years of experience
- Advises clients by performing referral and information services, hotline crisis intervention services by telephone and in person.
- Ensures that services are performed and documented in accordance with established policies, procedures and other pertinent protocols of the agency.
- Assists clients in securing appropriate services by obtaining and documenting service authorization from HMO’s, insurance companies and other payers when needed.
- Assist in crisis intervention services and performs follow-up services for current clients or those referred to other programs or organizations.
- Monitors and documents outcomes of referrals and progress toward treatment goals by entering and maintaining client records.
- Promotes prompt delivery of ongoing services by collaborating with healthcare providers in service planning.
- Adheres to the ethical, confidentiality, and professional-standards requirements of federal and state law.
0-5 years of experience
Responsible for providing excellent customer service by being attentive, respectful and professional at all times; and insuring understanding of customer needs. Thoroughly followed as promised; being proactive in identifying and addressing the customer’s concerns or problems. Ensures the release of medical information to be accurate; by validating the authorization to ensure Federal, State and HIPAA laws have been met. Screen medical records and the requests including from third party payer pertaining to patient’s quality of care (HEDIS). Ability to adapt to changes and respond to difficult and challenging situations in a consistent and professional manner.
- Monitor all intake requests, review for Federal, State and HIPAA laws prior to releasing any information
- Reviews for completeness of records requested by the Courts or by the Legal Community
- Validates, signatures, seals of all requests including Subpoena prior to any release
- Performs quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing
- Maintains working knowledge of the current state laws regarding fee structure, and HIPAA regulations as well as facility policies and procedures in regards to release of information.
- Performs responsibilities in accordance with the Company’s and member facilities policies and procedures of state and federal labor regulations and works to minimize confidentiality breaches
0-5 years of experience
Promotion due to exceptional organizational skills and ability to grasp new procedures quickly.
- Maintain the Agency’s hard copy project records including creation, filing, inventory, and quality control.
- Create and update electronic records for new projects in the Agency’s database.
- Use the database to research, gather, analyze, and present data pertaining to projects for Agency staff.
- Proofread Requests for Proposals for Agency activities and act as point of contact for any questions from U.S. contractors in regards to the Request.
- Create, modify, and update SOPs for multiple processes and use them to train new employees.
0-5 years of experience
- Worked closely with Talent Acquisition Recruiters to assist with on-boarding of candidates
- Customized offer letters for new hires, interns, internal promotions, and transfers by accurately inputting data from PeopleSoft into Microsoft Word Templates, using discretion and maintaining confidentiality
- Initiated pre-employment background check process using a web-based screening system
- Responded to calls regarding offer packages from both recruiters and candidates, representing [company name] to internal and external talent in a professional manner
0-5 years of experience
Provide clients with information by designing methods to collect and retrieve data, Identify client requirements by establishing personal rapport with potential and actual clients and other persons in a position to understand service requirements, Collect data by identifying sources of information and designing survey and collection methods, Organize information by studying, analyzing, interpreting, and classifying data, Resolve retrieval problems by altering design to meet requirements, Prepare reports by collecting, analyzing, and summarizing information, Prepare reference for users by writing operating instructions, Maintain historical records by documenting system changes and revisions, Establish and revise database by conferring with analysts and programmers to code and retrieve data, Maintain database by entering data
- Creation/deletion/management of objects, i.e local user account, groups, workstations, servers, printers etc. in active directory
- Regularly perform housekeeping duties to keep OU hierarch clear of slate, unused, expired and objects no longer needed
- Resolved over 50 tickets daily in tier 1 tier 2 setting in IAM and SNOW
- Creating and routing tickets related to AD
- Escalated high priority tickets (tier 3) to the proper staff members
- Backed up hard drives with Citrix
- Terminated or removed over 50 users daily
- Assisted with the yearly recertification of the company
0-5 years of experience
Greet, direct and provide information to patients/visitors in a friendly and respectful manner to different appointments, clinics and location shown on Epic.
- Listen and understand patient needs in order to create customer satisfaction
- Accurately and efficiently resolving patients inquiries and issues as well as directing them to the We Listen program, when required.
- Provide general administrative and customer service support to the Volunteer Services department
0-5 years of experience
- Provided information regarding available resources and referred senior citizens, their family members, and caregivers to local, state, and national resources to address and meet their specific needs and concerns.
- Referred constituents to relevant patient assistance programs and State Health Insurance Assistance Programs for information on Medicare and Medicaid programs and Affordable Housing Programs.
- Provided senior citizens with appropriate brochures via mail and e-mail.
- Responded to chat and voice mail inquiries and conducted callbacks in a timely fashion.
- Captured caller data and entered into the IRIS database.
- Complied with Information Specialist protocols and performance standards.
- Partook in ongoing training in new aging issues and initiatives.
- Trained new employees in protocols and procedures of the work environment.
- Contributed to the renewal of a 5 year government contract. Wrote the section on Continuing Education for the specialists wherein my suggestions were successfully implemented.
0-5 years of experience
Serves as the frontline support for the Federal Deposit Insurance Corporation as a bilingual government contractor.
- Provide FDIC’s deposit insurance coverage information.
- Direct callers to the appropriate bank’s Federal Regulator
- Provide the process for complaint filing or direct them to the appropriate agency for assistance
- Document each call for tracking purposes, while providing excellent customer service
0-5 years of experience
- Answer crisis call and schedule appointments for mental health and substance abuse individual
- Verify medical insurance in order to locate local facilities for treatment
- Prepares standard and custom responses to written, telephone, and e-mail inquiries from the public, including controlled correspondence.
- Conducts research by gathering data, including manual and online literature searches using approved databases.
- Scans the professional and programmatic literature and identifies information that will be useful in responding to inquiries. Identifies referral sources and provides information based on the need of the requestors
0-5 years of experience
- Answer crisis call and schedule appointments for mental health and substance abuse individual
- Verify medical insurance in order to locate local facilities for treatment
- Prepares standard and custom responses to written, telephone, and e-mail inquiries from the public, including controlled correspondence.
- Conducts research by gathering data, including manual and online literature searches using approved databases.
- Scans the professional and programmatic literature and identifies information that will be useful in responding to inquiries. Identifies referral sources and provides information based on the need of the requestors
0-5 years of experience
Support the US Department of Justice as a second tier specialist that focuses on grant application inquiries. Provide end user support for the National Criminal Justice Reference Service response center.
- Collaborate with US Department of Justice officials to ensure customer questions are answered accurately, consistently, and in a timely manner.
- Thoroughly review all funding solicitations for areas of improvement prior to the release of solicitations to the public.
- Coordinate informative briefings and conduct trainings regarding federal funding opportunities.
- Provide excellent customer service in a call center environment that typically involves questions regarding specific federal grant opportunities and research for justice-focused topics.
- Maintain knowledgebases, FAQs, resource materials, and referrals to improve customer education and proper disbursement of information to the team.
- Serve as a liaison between applicants and grant manager.
- Analyze inquiry data, develop recommendations, and present findings to the federal government for improvement.
- Participate in the development and implementation of goals for the team to include standard operating procedures.
- Exhibit at conferences for justice-related topics.
0-5 years of experience
- Prepares callers with information for transfer to agencies on aging
- Takes/tracks requests for brochures and follows up for mailing
- Assists with tracking and entering information for reports as needed
- Transcribes calls from voicemails and does callbacks
- Provides general information on aging resources
- Participate in ongoing training of new and ongoing aging issues
0-5 years of experience
On a daily basis, I handle patient complaints/concerns with patience and a smile. I have excellent time management skills and am able to multitask and switch between projects as needed. I am highly driven and have a strong work ethic; I am meticulous, organized, detail oriented and committed to giving each and every patient the most exceptional service while in our care.
- Organize and manage health information data
- Ensure quality, accuracy, accessibility, and security in both paper and electronic systems.
- Release information to persons or agencies according to regulations.
6-10 years of experience
Administrative experience in an office setting; previous [company name] of information, medical records, or other related experience in a healthcare environment is preferred.
- Proven customer service experience and/or training.
- Ability to effectively use computer software and technology as required by the member facility including Microsoft Word and Excel.
- Ability to understand and become knowledgeable of [company name] of Information standards, policies & procedures and HIPAA regulations and to complete work in compliance of these and other standards.
- Ability to read and comprehend simple, healthcare terminology.
- Effective verbal and written communication skills.
- Effective organizational skills a must.
- Ability to work professionally, effectively, and efficiently in a team environment with customers, management and co-workers.
- Must be able to multi-task effectively.
- Processed, Social Security, Insurance and attorney request.
0-5 years of experience
- Scan records into system as well as create CDs with the records on them.
- Maintain patient confidentiality by keeping all information pertaining to patients and medical records seen or heard in the strictest confidence.
- Process various types of medical records request (ie. physician, insurance, subpoena, and walk-in patients)
- Verify the validity of the requests as well as all of the information in the request to make sure the information being released has proper authorization to be released to specific requesters.
- Data entry, Release of all medical records.
0-5 years of experience
- Respond to walk-in and telephone inquiries
- Ensure that visitor center is safe, clean, well presented, efficiently organized, easy to use and accessible.
- Provide travelers with information such as directions, weather conditions, traffic information as well as information about regional and state-wide tourism businesses (lodging, dining, attractions, etc.)
- Receive, organize, display and distribute promotional visitor guides and other printed material relating to travel and tourism in the Macon, GA Region.
- Provide concierge service to visitors seeking to book lodging.
- Maintain inventory and re-stock brochures, rack cards, maps, and retail product as needed.
- Operate a cash register with the ability to reconcile sales at the end of each shift.
0-5 years of experience
A complete understanding of Hippa and regulations governing health information
- Facilitate proper releasing of medical records to requestors
- Using my medical knowledge base to ascertain correct tests and records to release
- Understanding the role of ROI in the larger picture of reimbursement and the correct practices for the hospital
- Understanding and use of information technology for finance, xray, labs, microfilm review and transmission of records.
0-5 years of experience
Greet visitors in a professional and friendly manner
- Respond to public inquiries
- Receive telephone calls and direct where necessary
- Provide visitors with information about the city
- Prepare and organize outgoing mail
0-5 years of experience
- Experience and responsible for efficient Telecommunications
- Daily Data Entry in company’s software application
- Exporting data using Microsoft Excel
- Managing Client information and queries in Microsoft Access
- Engage with various contractors in a Regional setting
0-5 years of experience
- Represent SAMHSA government agency through [company name]
- Conduct research, gather data and literature, using approved databases
- Identify referrals and provides information based on requesters’ needs
10+ years of experience
- Provide assistance to providers, staff, and patients for the maintenance of ambulatory medical records.
- Front desk receptionist, answer all incoming calls into the office, screen them and direct them to the proper extension.
- Pulls medical record chart requests from healthcare professionals and route the chart to the appropriate personnel.
- Analyze, charge in/out charts, filing, chart creation/repair/thinning. Scan records into IHIS-EMR using Onbase
- Releases patient information according to HIPPA and HIM policies and procedures.
0-5 years of experience
- Gathers patient information by collecting demographic information from a variety of sources; interacting with registration areas and physicians’ offices; retrieving information from automated printer.
- Keeps health care providers informed by communicating availability or unavailability of the record.
- Serves and protects the hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements and jcaho standards.
- Responds to requests for medical records; processes letters and reports; answers and directs telephone calls.
- Keeps supervisor informed of problems or issues; monitors supplies needed; performs other duties as assigned.
10+ years of experience
- Process faxes received from Pharmacy for inpatients and outpatients medication refills
- Electronically print out patients recent medical information for upcoming appointments
- Obtain deceased patient information for Physicians to sign death certification
- Electronically scan medical information into system to maintain patients medical charts
- Order office supplies for facility
0-5 years of experience
- Log in and analyze requests for for access to patient records
- Comply to HIPAA regulations in regards to medical information
- Reply to all inquires about patient access to health information.
- Analyze patient records for pertinent information.
- Control all mail coming in and going out of the facility for medical records.
0-5 years of experience
- Experience with Ellucian Recruit CRM and Colleague in enrollment services with a high traffic call and face to face environment
- Process applications, performs registration functions, and disseminates college information to prospective and current students.
- Answer Enrollment Services inquires by providing quality information, including referrals about the college.
- Follow-up with referrals to prospective students through [company name] Recruiter software.
- Generate data base reports of incoming calls, withdrawal courses and guest student statistics.
- Train new employees in colleague functions and [company name] Performance Standards.
0-5 years of experience
- Ensure accurate release of medical records while following HIPAA guidelines.
- Dealing with patients’ confidential information and following company procedures.
- Strong understanding of privacy laws, with a good attention to detail.
- Enter and extract data with strong knowledge in medical terminology
0-5 years of experience
- Responds to medical information requests and assures compliance with applicable FDA and state regulations
- Provide accurate, concise medical information to patients and healthcare providers about our products.
- Utilize IRMS-the Information Request Management System to file case reports, adverse events, product quality complaints, place reimbursement requests.
- Provided customer care services to inbound calls or via electronically.
- Provided dedicated support for the Aesthetic and Corrective Business Unit
- Provided dedicated support for the Aesthetic and Corrective Business Unit (fillers and toxins)
- Supported Medical, Regulatory and Commercial Teams, authorized generic companies, affiliates, and external call centers as Medical Information Specialist (other primary and secondary customers exist) in MI
- Letter, FAQ, and general response development and literature searches and general research. It was a call center type of environment.
10+ years of experience
- Responsible for answering telephones and patient call bell
- Responsible for Organization of Patient files and nursing station
- Responsible for providing information and customer service
0-5 years of experience
Greeted and directed guest.
- Answer, screen and forward any incoming phone calls while providing basic information when needed.
- Maintain security by following procedures and controlling access.(visitor passes)
- Perform receptionist duties such as filing, photocopying, faxing and etc.
0-5 years of experience
- Research, analyze and consolidate pre-authorization and preventative service data into unique database for company-wide use
- Maintain pre-authorization and preventative service data identifying and addressing inconsistencies and resolving issues
- Locate and define new process improvement opportunities and work with management to prioritize business and information needs
- Handle participant inquiries for the State of CT’s Health Enhancement Program. Maintain customer confidentiality while reviewing accounts. Ensure participants are meeting program requirements and assist with obtaining documentation to show compliance in the program.
- Review claims from insurance carriers and identify CPT & CDT codes for adherence to program requirements. Process forms including releases of information and review and interpret medical records including results from lab and diagnostic tests. Contact providers to verify that services were met and update customer accounts accordingly.
- Counsel and educate participants on chronic conditions including diabetes, hypertension, hyperlipidemia, asthma and coronary artery disease.
0-5 years of experience
- Performs daily marketing and public information duties for players for Lottery on-line and scratch-off products
- Controls district warehouse inventory and distribution for point-of-sale Lottery marketing products
- Serves as District Public Information liaison for players and state Lottery headquarters
0-5 years of experience
- Audit medical records for accuracy of clinical data and identify documentation improvement opportunities
- Coordinate/perform, track and ensure timely release of information using official coding guidelines
- Design audit tools and prepare spreadsheets and other database reports as needed
0-5 years of experience
- Providing information to visitors about the [company name] and our collections, public programs, and special exhibitions.
- Approaching visitors and answering questions, including the location of amenities and works of art, as well as general Museum inquiries.
- Remaining knowledgeable regarding MFA exhibitions and program offerings via continued review of the Museum’s Web site, the Visitor Center Extranet site, and Museum publications, in order to maintain a solid understanding of the changing state of the Museum. Visitor Information Specialists are also expected to visit the galleries often and view all special exhibitions.
- Providing general information on Membership programs and Admissions pricing; directing or leading visitors to membership and ticketing staff as appropriate.
- Answering questions about other Museums and attractions in Greater Boston that might be of interest to visitors who are visiting the area.
0-5 years of experience
- Understanding and daily application of patient confidentiality laws and regulations.
- Process requests for medical records and disability/FMLA forms from patients and third parties within the required time frame insuring appropriate legal authorizations from patient provided, invoicing requestor, printing chart, and mail/fax out records or call for pickup.
- Answer incoming calls from patients and third parties, and assist with ROI related request, status and updates.
- Assist patients at walk-in window with records requests processing payments for services
- Collate, sort and identify a variety of medical information for scanning/queuing into EHR system.
- Meter mail, includes picking up and dropping off at mailbox daily sort/distribute incoming faxes and ROI mail
- Note any discrepancy in chart information and report to supervisor request missing dictation
- Received faxes for release of information from area Physicians and provided follow-up of record release
- Tracked records at the end of each day for accountability of service rendered/collects fees for medical records
0-5 years of experience
- Experience with NextGen computer programs (EHR and EPM)
- Check in and check-out patients while collecting co payments
- Complete new patient prefiles and schedule patient appointments
- Answer and direct high volume of incoming calls
- Scanning/filing/sorting of patient information and important incoming documents into patient charts
- Perform medical records request under HIPPA guidelines
- Answer questions regarding patient portal submissions
- Run office equipment such as printers/scanners/copiers
- Experience with data entry
- Complete chart retrievals and audit requests in a timely manor
0-5 years of experience
- Multiple Phone Lines
- Data Entry
- HIPPA Trained
- Customer/Patient Services
- Release of Information of Medical Records
- Knowledge of Seimens Sorian
- Knowledge of EDM/HERMAN
- Releasing PHI to Attorneys and CPS
- Knowledge of PHI
Data Systems Administration Cover Letter Examples
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Information Specialist
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
