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0-5 years of experience
Maintained backbone network system which served millions of users and hundreds of organizations and companies
- Troubleshot main fiber-optic line disconnecting problems, solved network equipment errors and problems and provided equipment replacement solutions without affecting services, addressed data center problems and designed backup plans
- Designed and configured entire network system for [company name] newly constructed office building, which contained more than 1,000 employees and a new central network operation room
- Learned and configured VoIP phone system and provided training to hundreds of customer service contractors and network operators
- Supervised network equipment companies to setup the new E-PON fiber-to-home project
- Worked with DSL system, ATM, Frame Relay, PSTN Phone System, mobile phone system, 3G network system, VoIP and Dedicated Line Service, resulting in 99.99% uptime connection service for corporate clients
- Designed, installed and maintained City HD Monitoring System for Homeland Security, which covered more than 100 monitoring points, and 60% of the city
0-5 years of experience
Network Engineer, at [company name] Limited – Expansions and Optimizations Team (June-July 2013)
- Conducted extensive research on the theoretical concepts of 2G and 3G networks.
- Conducted RF site surveys and assisted in the setup of base stations for the network in the New Delhi area.
- Analyzed results of drive tests to present actionable conclusions to higher management.
- Performed optimization tests on existing network setup.
0-5 years of experience
Configured and maintained production and non-production Cisco network infrastructure
- Installed, patched, and diagnosed production datacenter equipment
- Monitored and documented real-time network status using Spectrum OneClick
- Documented network architecture using Microsoft Visio
- Collaborated with server team to resolve network related problems
- Provided network support to over 40 locations in the Americas
0-5 years of experience
Configured, deployed, managed and troubleshooted existing and new cisco switch/router networks for GDS train tracker devices on corporate VLAN.
- Maintained technical and vendor product information and assisted in establishing performance standards, policies, and procedures.
- Set up test environments with technical and user staffs, making sure that final design met user needs.
- Ensured the inventory of MAC addresses, subnet mask, default gateway and IP addresses are maintained on GDS train tracker devices.
- Planned, designed, and directed engineering analyses on the railroad station master plan project.
- Provided reviews of construction drawings for communications upgrade, especially electrical and technological scheme.
- Scheduled project meetings and prepared/updated progress reports on sharepoint.
- As a project coordinator, worked with project managers on assigned tasks and within defined project scope and milestones to ensure the successful deployment of I.T. projects.
0-5 years of experience
Monitored all aspects of network/system infrastructures and communicate with related engineering departments to resolve and prevent issues to ensure high network reliability.
- Troubleshot equipment malfunctions and circuitry faults with routers and switches in central office to ensure excellent service quality.
- Led and trained other personnel in update of equipment and data links of all kind of WAN service, including ADSL, ATM, VPN and fiber service.
- Provided immediate support to solve ADSL and voice connection problems.
- Assisted engineers in installing and relocating connectivity equipment on clients’ locations and central offices.
- Trained other personnel in the operation of new telecommunication circuit maintenance system.
- Maintained relationships with commercial customers, then proposed effective telecommunication system update solutions that met their business and technical requirements.
- Coordinated with customers and internal departments to accomplish telecommunication networking projects.
0-5 years of experience
Handled installations, troubleshot system hardware and network.
- Worked closely with a Network Engineer, developed configuration review procedures, configured and managed router and switches.
- Configuring and Troubleshooting OSPF and EIGRP routing.
- Configuring Cisco ASA 5540 series firewall.
- Updated documentation to provide an efficient transition from one employee to the next.
0-5 years of experience
Answered, evaluate and prioritizes incoming telephone, e-mail, and in-person request for [company name] employees experiencing hardware, software, network, resources peripheral, file permission’s, account setup, and network connectivity issues
- Resolved Dell laptop’s & Desktop hardware, software, networking connectivity issue’s
- Provided Blackberry device setup and configuration support
- Maintained Active Directory Resources including Home Directories, File Permissions, Distribution List, External/Internal Shares and other Active Directory resources
- Coordinated, scheduled and deployed monthly security patches
- Managed FAA employee user moves, and new employee IT setup
0-5 years of experience
Responded to tickets from Network Operations Center for hardware, software, network assistance and problem resolution calls and trouble
- Maintained and troubleshoot a wide range of client problems in addition to repairing servers and peripheral equipment, i.e., web systems and DNS, mail, and news servers
- Implemented systems and software upgrades of OS and configuration changes for users
- Installed all cables, connections and cross-connects to data center network and customer
- Configured various Polycom devices
- TCP/IP networking protocol, routers, firewalls and Proxy
- Performed and scheduled system backups and assist with disaster recovery plans and testing in addition to maintaining and monitoring system performance to ensure network integrity and functionality.
0-5 years of experience
Coordinated between team and upper management through documentation and communication of issues, solutions, and timelines for projects.
- Resolved and escalated trouble tickets and conducted scheduled changes within the environment.
- Installed and configured Routers, Bridges, Terminal Servers and CSU/DSU’s to support WAN links.
- Primary for VLAN support for Network Access-layer switching with Cisco IOS.
- Handled data drops using FLUKE to address network connectivity challenges.
0-5 years of experience
Provided technical support, troubleshooting and diagnosing complicated hardware/software problems.
- Displayed courteous and strong interpersonal skills with all user interactions.
- Participated in complete system builds, upgrades, migrations, deployments and patch management.
- Imaged HP Desktops and Laptops using Symantec Ghost.
- Installed, configured and maintained Windows 2003 Servers and Windows XP systems in a secured environment.
- Assisted the network team in diagnosing and resolving issues involving Cisco Switches.
- Ran and patched cable with the direction of Senior Network Engineers.
- Utilized Visio to map out network
0-5 years of experience
- Wrote test scripts and tested logic of complex Excel spreadsheets and Access databases including linked and Macro-driven processes while reviewing SQL statement for SOX 404 Compliance.
- Consulted with Data Owners and Developers to remediate process, logic and formula errors and completed Quarterly Reviews on User Developed Applications.
- In a fast-paced environment, our testing team successfully completed a spreadsheet/database certification project on-time with limited resources
- Acted as a liaison between business user groups and internal technical staff to analyze the clients’ product requirements
- Documented system requirements for the technical support team.
- Coordinated manual and automated software testing between the QA team testers and developers and managed client expectations during project development and installation cycle.
- Documented software bugs and defects and followed through to resolution while providing technical support and inputs including improving processes, procedures and standards.
0-5 years of experience
Assisted Senior Network Engineers in design, implementation, and security of network to meet customers’ business requirements.
- Monitored monthly activity of customers’ server and maintained server performance through updates and repairs.
- Configured, tested, and deployed new customer desktops and servers.
- Resolved customers’ technical issues remotely and on-site.
0-5 years of experience
- Collected and analyzed netflow data on the Global Information Grid – Bandwidth Expansion (GIG-BE) program
- Operated in Solaris environment coding automation Perl scripts using Vi editor
- Created complex database queries for custom webpage reporting
- Managed over five hundred databases for a front-end web application
0-5 years of experience
Performed software and hardware installation and support at multiple client locations.
- Supported local area networks.
- Provided emergency response to reduce down time.
- Performed day-to-day information technology operations support.
0-5 years of experience
Defense Logistics Agency
- Coordinated and designed remote site installations
- Troubleshot site outages, design faults and circuit errors
- Collaborated with government customers to meet project deadlines and exceed expectations
- Conceived and implemented network wide OSPF, BGP and Policy Based Routing changes
- Transitioned legacy networks to be dual stacked IPv6 capable
0-5 years of experience
- Performed basic troubleshooting as required to resolve customer’s network issues
- Delivered network access to various desktops on-campus
- Provided technical assistance to customers on routine, lower priority questions and issues
- Well organized and performed best case management practice
0-5 years of experience
Operated and maintained voice and data networks for the PM-KICC (Kuwait, Iraq, C4 Commercialization) contract in support of Operation Iraqi Freedom (OIF).
- Analyzed and troubleshoot various Windows OS systems and MS Exchange Server mail issues.
- Maintained and modified the network topologies for monitoring of the Coallition Military Network (CMN).
- Team Lead for remote crew deployed to various locations in Iraq for installs, upgrades and troubleshooting. Was responsible for installation, setup, programming, and troubleshooting of ViaSat Communications systems for Voice and Data network.
- Maintained and operated the Network Management System for the Satellite system at the HUB and for the remote sites from the Network Operations Center. Performed Operation and Maintenance of the HUB Satellite antenna and associated RF equipment.
- Assisted in testing, implementation and installation of an automated failover system using an Interface Router at the Network Operations Center and each remote site. This allows traffic to be rerouted in the event that one of the two antenna systems goes down.
0-5 years of experience
- Provided network administration for NSAi’s environment, and then environments of two of NSAi’s customers. (Graland Country Day School and Denver Metro Convention and Visitor’s Bureau )
- Served in a project based Desktop Support role for Graland Country Day School, providing excellent customer support. Envisioned, deployed, and maintained a successful WSUS deployment. Created workstation images, tested, and deployed to over 500 workstations.
- Learned to support the school’s newly deployed Mac environment, including imaging, deployment, Active Directory/OpenDirectory integration maintenance and troubleshooting.
- Responsible for checking all SNMP alerts on a daily basis – and addressing or escalating anything beyond a warning severity.
- Provided detailed documentation on processes and procedures for new procedures and new hires.
- Responsible for maintaining AdventNet OpManager monitoring environment.
- Responsible for maintaining Windows Server 2003 physical and virtual machines entailing break-fix maintenance, patching, and hardware monitoring.
0-5 years of experience
Identified and resolved server and client issues including application configuration, networking, security, backups and restores, system upgrades, and user training in a mixed network environment.
- Provided support for operational system monitoring, problem reporting and resolution, and confirmation of successful regular backups of systems and subsequent off-site storage.
- Developed and wrote operational policies, procedures, and documentation in support of systems.
- Provided the sole on-call support after hours and weekends.
- Administered and maintained Solaris servers and attached RAID cabinets.
- Reconfigured the network to improve throughput to the plate setting devices by moving all servers and output devices onto an independent fiber network to increase the speed and to reduce impact on the main user network.
- Installed fiber network cards in 7 AIX workstations, 1 SGI Irix server, 1 Sun Solaris server, and 1 AIX server used to queue jobs to the plate setters.
- Set up VLANs using a Cisco managed switch for large format scanners and the servers they communicate with.
- Administrated a Windows NT domain that interoperated seamlessly with 20 Windows clients, 30 Macs, and 13 UNIX servers for the pre-press department.
0-5 years of experience
Network Engineer responsible for all network related break fixes at the Pentagon and various Northern Capital Region (NCR) facilities. Responsible for 100% uptime of all network gear while taking on large projects to rebuild various sections of the Pentagon.
- CheckPoint Firewall: working knowledge of in house system.
- Cisco 2950 and extreme switches.
- Cabling: RJ-45 and single mode/multimode fiber trouble shooting and termination.
- McAfee Sidewinder firewall: Working knowledge of in house system.
- Juniper SSL VPN (SA6000/SA4000): FIPS compliant VPN solution for agency.
- Flute Network devices.
0-5 years of experience
Responsible for first, second, and third level tier support for 350 local users, Approximately 600 nodes, and 9 remote offices supporting 300 users using Windows NT, NT Server, 2000, 2000 Server, 98 & 95.
- First Response – Backup for local network operations and classrooms.
- Assisted in the migration of our backbone router to a Cisco Catalyst 6500.
- Used Cisco access lists to prevent infected PCs from using network during Red Alert virus outbreak, documented procedure for home office use.
- Chief liaison for Cisco equipment and procurement, for the Waltham office.
- Build HP/UX servers for classroom use, and ghosted same.
- Installed and configured Cisco switches, replacing 3com equipment.
0-5 years of experience
- Installed various devices like EPC/DPC 2100 Cable modem, Fiber Media converter, Switches.
- Maintained active directory including security domains, user profiles & resources on network.
- Monitored & analyzed network usage, links and provisioned bandwidths for clients.
0-5 years of experience
Deployed Virtual Path (VP) configurations to DSLAMS, ATM switches, and routers
- Reviewed circuit information from regional engineers for completeness of near-end and far-end VP definitions
- Provided technical expertise to determine VP switching parameters, as necessary, during deployment
- Updated circuit information received from regional engineers with VP switching parameters used for deployment
- Validated deployed configurations (Quality Control)
- Addressed any issues impacting deployment
0-5 years of experience
Troubleshot network-related issues
- Troubleshot system and end-user issues (remotely using Remote Desktop Protocol and on-site at customer’s location)
- Assisted with administration and support of MS Exchange environment including SMTP and ISP Smarthosting troubleshooting
- Supported Windows 2000 and 2003 Servers, including Active Directory, DHCP, DNS and other server features
- Monitored various customer servers, deploy server updates, and support Windows NT Backups, Veritas/Symantec Backups and Corporate Edition of Symantec Antivirus
- Assisted with Lotus Notes and Domino Web Access administration
- Assisted with the maintenance of ShoreTel/Shoreware VOIP phone system
0-5 years of experience
Configured, upgraded and backed IOS on Cisco router and switches (3900, 2960. 2911 series)
- Troubleshot/monitored network interfaces
- Installed operating systems on servers and virtual machines (Virtualbox, VM ware, VDI)
- Created and managed users in Active directory
- Deployed policy via Group policy on MS Server 2008 r2 and MS server 2012
- Configured initial network task configurations, including IP addresses, activation keys, server roles and RAID
- Conducted system updates
- Deployed RADIUS server to network allowing remote access for local and remote users creating company flexibility while increasing overall network security
- Completed audit infrastructure, documentation, and space provision for future growth
0-5 years of experience
Worked on a 10 person Network administration team. Worked with Compaq Server equipment, Large Scale Raid configurations, Bay Network routers, switches, and cabling. Involved in the deployment and installation of Network hardware.
- Performed installations of new network hardware and software.
- Performed maintenance and troubleshooting on our hardware platforms, such as, modem issues, network connectivity issues, system crashes, and any other technical complications.
- In charge of the management of the Network Tape backup offsite storage.
- Involved in network closet organization with cable management, etc.
0-5 years of experience
Install, configure, and OS hardening for secure Windows Server 2008 networked environment that serve 70+ providing stable and secure environment for students and faculty
- Active Directory design and implementation manage and administer group policy configuration; implement and configure Windows server 2008 security options, diagnose, and troubleshoot
- Assign user accounts and grant permissions to shared resources with least privileges
- Install, Configure, troubleshoot Institute supported laptops with software, networking and security measures to provide stable functionally on a consist basis
- Troubleshooting Desktop Dell/HP workstations
- Providing 1St and 2nd Tier level Desktop support to over 70+ students and faculty of end users
- Delivered customer satisfaction through timely and friendly customer service
0-5 years of experience
- Installed, maintained, configured and troubleshoot Windows 2003 servers, Windows 2000 servers, workstations, and Windows NT 4.0 servers and workstations for the Bureau of Resource Management.
- Performed incremental, full and monthly network backups using NetVault and ARCServe Backup software to ensure no data loss to 50+ servers that include file, print, web, SQL, Oracle and a clustered Microsoft Exchange 5.5 server.
- Coordinated with application developers on network issues related to existing system enhancement or new system implementation.
- Developed, tested and implemented scripts responsible for transferring financial data to various government and non-government agencies via FTP to and from IBM mainframes.
0-5 years of experience
Planned and designed network addressing scheme with IP Subnetting.
- Key contributions include troubleshooting of complex LAN/WAN infrastructure that includes routing protocols
- Configured ACL to allow only authorized users to access the servers.
- Participated in on-call support for troubleshooting the configuration and installation issues.
- Provided Technical support in terms of upgrading, improving and expanding the network at multiple branch
- Installed & configured LAN & WAN using Cisco 3800 series Routers and 3500 series switches.
- Implementation of NAT with a pool of public IP addresses.
- Switching related tasks included implementing VLANS and configuring ISL trunk on Fast-Ethernet channel between switches.
0-5 years of experience
Created reports for the computer incident reporting team (CIRT) when analyzed data was proven to be a threat.
- Resolved internet protocol addresses via the american registry for internet numbers (ARIN) website.
- Performed daily destruction of communications security material.
- Operated secure and non-secure data circuits on cryptographic equipment for communications support.
0-5 years of experience
Responsible for ensuring correct functionality of Novell Production servers
- Active role building, configuring, & installing MS2000 servers into Production environment
- Performed Microsoft 4.0 domain management and administration as needed
- Coordinated and performed Netware related Server Projects including hw & sw upgrades, applying patches, and monthly maintenance
- Netware liaison for QC dept; responsible for constructing servers & replicating environments for testing purposes
- Provided Server Backup management via Backup Exec sw and dlt storage devices.
- Performed network auditing and maintenance
- Managed and performed the upgrade of existing Netware 3.12 servers to Netware 5
- Key role ensuring seamless network transition when separating from former Parent Company; responsible for establishing and populating network trees without disruption
0-5 years of experience
Contracted to the Navy’s IS Department to assist Sr. Engineer in maintained the Naval Stations LAN and WAN connectivity
- Supervised contractors and maintained work schedules
- Administered and maintained LAN
- Added and remover customer’s physical connection
- Utilized IP addressing
0-5 years of experience
Configure and Maintain Cisco Routers (1900, 2800 and 3825), Switches (3550, 3650G, and 3750)
- Troubleshoot Network Systems
- Application Performance with Packet Capture and Protocol Analysis (Wireshark)
- Configure and Maintain Remote and Local Devices
- Active Directory User Account Setup and Security Policies
- Supported Local and Remote Users
- Managed Helpdesk
0-5 years of experience
Project to modernize the Base Area Network(BAN) of 30+ Air National Guard bases nationwide
- Worked in various capacities on the team depending upon need
- Site-survey/network baseline to produce “as-is” topologies and documentation
- Network design utilizing baseline results to bring site BAN up to project specifications
- Site prep/ADVON team
- Network configuration and installation team
0-5 years of experience
Updated Server class software
- Monitored Backups and eliminated errors
- Configured and imaged new client computers
- Supported senior network engineers on projects
0-5 years of experience
- Multiple wireless network assessments for major hospital and enterprise in Richmond, VA.
- Configured and deployed multiple Cisco Catalyst switches and Aironet 1140 access points for public school system.
- Upgraded existing Cisco switching infrastructure for public school system.
- Troubleshot and replaced multiple Cisco Aironet 1142 access points for global pharmaceutical company.
- Performed a series of assessments for future wireless network deployment for well-known public university.
- Deployed multiple Cisco Aironet 1140 access points across multiple campuses for local community college.
- Configured Cisco switches and implemented basic router configurations via command-line interface.
0-5 years of experience
Supports PCI DSS v3.0 audit process
- Provided services as consultant to external customer
- Audits firewall configurations and provides findings
- Submits change requests via Change Action Board
- Configured AlgoSec Firewall Analyzer for extensive logging
- Utilizes MS-Excel, MS-Word, MS-Visio, Lotus Notes, Sametime Contact, SolarWinds Orion, McAfee ServiceHub, Cisco ASA/FWSM Firewalls (ASDM and CLI), AlgoSec Firewall Analyzer, SolarWinds Orion, syslog-ng, WinSCP, Putty, Red Hat Linux
0-5 years of experience
Handle tasks of implementing and coordinating the information security policies and procedures of the organization. Conduct technical analysis on information and computer security policies and procedures like hardware, software, physical security and data. Coordinate with system architect on all architecture and design proposals to build in security, Monitor and review all system-related security plans throughout the organization’s network.
- Dissemination and tracking of open vulnerability findings to closure working with systems owners.
- Manage and monitor IDP/IDS technologies. Symantec Security Information Management (SIM) experience using event correlation tools to respond to security events in a timely fashion. Manage corporate Internet proxy and review proposed network firewall changes.
- Manage and monitor FidelisXPS Data Loss Prevention (DLP) systems, Firewall Change Management system, and Vulnerability scanning.
- Troubleshooting network connectivity issues using Wireshark, WinPcap replaying pcap files and tcp dumps.
- Oversee LANDesk Patch Management, McAfee ePO 4.0 Antivirus systems, and Active Directory along with various other security operations.
- Assist in managing third-party security operations center.
0-5 years of experience
Assisted Network/Telecom team with configuring and maintaining Cisco IP Phones through Cisco Unified Communications Manager 7.5.
- Opened and responded to trouble tickets using TestTrack.
- Gaining exposure to Cisco Unified Communication Manager by configuring and updating phones for new hires and current employees.
- Managed moves for new hires and current employees.
- Assisting the Network Operation Center with trouble tickets which consist of down access level PC’s and production server ports in Datacenter. Troubleshooting these issues with the process of the OSI model and Cisco IOS commands for configuring new VLANs.
- Configured Cisco routers and switches.
- Preparing network documentation of changes in network design and configuration (i.e. network changes and Visio diagrams).
- Gained exposure to Cisco MDS 9500 SAN and Cisco Nexus environment by maintain and adding production servers to the network.
0-5 years of experience
Develop and implement procedures and guidelines for tier 1 and teir 2 help desk.
- Document LAN/WAN network design during extensive growth of all associate companies.
- Manage several large vendors
- Create and Implement network designs.
- Troubleshoot and document issues involving Windows servers, desktops, laptops, LAN/WAN, routers, switches, VPN, printers and other hardware and software components.
- Perform routine maintenance on all network related equipment.
0-5 years of experience
Initially reported to the Vice President of Information Services and was promoted to reporting directly to the CIO. Responsible for ensuring the network remained functioning, optimized, maintained and monitored for brokers and administration. Personally created documentation for primary and disaster recovery data center which did not previously exist, including past, present and future usage. Performed troubleshooting during network congestion and outages. Worked with all personnel responsible for the data centers including electricians, vendors and service providers.
- Created proposals for network upgrades and improvements
- Managed primary and DR data centers including, but not limited to, space allocation, area security, inventory, and resource forecasting for the CIO
- Verified existing network drawings and spreadsheets
- Handled moves, adds and changes of workstations
0-5 years of experience
- Transferred multi AS/400 Data Center Operations from Elkton and Sunrise FL, to Atlanta GA
- Develop and maintain positive relationships with vendors and consultants.
- Coordinated Operational Procedures and Scheduling of: End of Day/Week/Month/Year; System Backups; and Report Distribution.
- Re-designed and maintained all departmental procedures: Run Books, Flowcharts, and Schedules.
0-5 years of experience
Basic configuration and troubleshooting VLANs, VTP, Port Chanel and variations of STP on 4507R Switches
- Assisted Senior Network Engineer by patching and labeling cables on switches
- Setup, managed, and configured Cisco IP Phones and voicemail
- Configuring basic OSPF and RIPv2 networking commands
- Configured MAC OSX and Windows environment separately and simultaneously via VM Ware
- Building Static and Dynamic routes to connect different areas
- Create user and email profiles via active directory and Exchange Server 2010
- Troubleshoot and deployed PCs, MACs, printers, Android phones, Surface Tablets, iPhones, and iPads
- Remotely Pushed EPO 4 & 5 Policies via web based management console
0-5 years of experience
Configured switches for access & trunk port, STP, VLAN, VTP, ACl, etc.
- Responsible for configuration backup and IOS upgrade.
- Perform the tasks of troubleshooting basic Ethernet 100 Base-T.
- Knowledge of fault analysis, performance tuning, and troubleshooting
- Interface with customers, vendors, and internal staff
- End-to-end trouble ticket handling, troubleshooting, and resolution on escalated issues.
- Analyze Problems & escalate to appropriate Levels.
0-5 years of experience
Train Technician how to configure, Install and Troubleshoot (Cisco Routers and Switches).
- Train Technician how to make (Cat5 Rj45 straight through and Crossover Cable).
- Configuring VLAN, DHCP, NAT, HSRP, DNS, VTP, SSH, TELNET, ACL, STP.
- Configuring RIP v2, EIGRP, OSPF, BGP, PPP with CHAP Authentication.
0-5 years of experience
My responsibilities included, but are not limited to, technical responsibility for implementation and management of network services, configuration, troubleshooting and maintenance in support of a mid-size to large LAN/WAN enterprise environment.
- Deployed and installed various types of Cisco switches to various locations at FLETC.
- Deployed and installed Universal Power Supplies (UPS) in support of power failure to the switches that were installed.
- Program switches with an instruction set from the Senior Network Engineer.
- Installed Wireless Access Points (WAP) for wireless internet access.
- Performed generator tests on a weekly basis.
- Escorted maintenance personnel to communication closets for electrical and HVAC repair.
0-5 years of experience
Configure, verify, and troubleshoot VLANs on Cisco 2960 Switches.
- Configure, verify, and troubleshoot Trunking on Cisco switches.
- Configure, verify, and troubleshoot interVLAN routing.
- Configure and apply ACLs based on network filtering requirements.
- Troubleshoot ACL issues.
- Implement basic switch security.
- Calculate and apply an addressing scheme including VLSM IP addressing design to a network.
0-5 years of experience
Support 125+ company’s IT needs throughout metro NYC, North Jersey, L.I.
- Provide remote support through email, remote management software, phone
- Personally billed 20-40 hours per week depending on business needs
- Developed entry level understanding of AD, cloud, server hardware/software, Citrix
- Troubleshot hardware and business specific software within vastly different realms of business including financial firms, ad agencies, capital management companies, and school systems
0-5 years of experience
- Responsibilities include analyzing, testing, isolating, and repairing T1 Down networks for customer.
- Issues may be related to facilities, routing or translation of voice and/or data, TCM and/or VOIP products service and associated CPE equipment.
- Proactive monitoring, configuration management, and fault resolution of complex voice and data services.
- Work through a ticketing queue “M6†detailing each ticket with notes of steps taken, test results from Loop backs error codes and resolution’s.
- Issue tickets to LEC/Carrier or other departments depending on loop feedback of circuits or situation if I could not solve the problem.
- Software includes M6, Remedy, AS400, Putty Communication Manager, 5E, REACT
0-5 years of experience
- Configuration and installation of LAN/WAN routers, switches, and bridges
- Wired and wireless network maintenance and troubleshooting
- Implementation of infrastructure monitoring systems using Nagios and Cacti
- Development of web based documents for installation and upgrading procedures
- Assisted management of multivendor network containing over 500 nodes
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Junior Network Engineer
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
